Our verdict
A Spanish brand of handmade plated jewelry with free 30-day returns to the US — but its product pages list the material only as 'Metal', the warranty period isn't stated, and support is a Spanish phone line.
Visit UNOde50The bottom line. UNOde50 sells in the US through ARS REI USA Corp, part of the Madrid company that owns the brand3, with a registered office in New York3; its jewelry is designed and handcrafted in Spain1. Returns are free within 30 days of delivery2 and refunded to the original payment, minus the original shipping1; it takes cards, PayPal and Klarna1 and invites customers in for a free cleaning once a year1. It scores in the middle because the product page lists the material only as ‘Metal’2 for pieces it calls silver- and gold-plated4, the warranty is a ‘legal warranty of conformity’ under Spanish law with no period stated1, shipping insurance isn’t mentioned1,2, and customer service is a Spanish phone number, Monday to Thursday mornings5.
What we like
Watch out for
- Material listed only as ‘Metal’; base metal and plating thickness not given2,4
- Warranty period not stated (Spanish ‘legal warranty of conformity’)1
- Support by a Spanish phone line or a form only, weekday mornings Monday to Thursday1,5
- Shipping insurance and lost parcels not addressed1,2
- Original shipping isn’t refunded on returns1
On this page
At a glanceTrust Score breakdownWho is behind UNOde50How to reach UNOde50Returns & exchangesShipping & deliveryWarranty & careWhat UNOde50 sells & what it costsPaymentWhat customers sayUNOde50 FAQUpdate historySourcesOther stores we’ve checked
UNOde50 policies at a glance
| Return window | 30 days from delivery2 |
|---|---|
| Return shipping | Free2 |
| Refund | To the original payment in 7–14 business days; original shipping not refunded1 |
| Exchanges | Size or color, within 30 days of receipt1 |
| Warranty | 'Legal warranty of conformity' under Spanish law; period not stated1 |
| Resizing | Not offered; size exchanges only1,4 |
| Shipping to the US | $6.95, free over $95; 7–10 days; insurance not mentioned1,2 |
| Payment | Visa, Mastercard, Amex, PayPal, Klarna1 |
| Company named on the site | Yes: ARS REI USA Corp (New York), part of ARS REI, S.L. (Spain)3 |
How UNOde50 scores
| Identity & transparency | 14 / 20 New York registered office published; A phone line and a contact form only; Domain registered in 2002; ARS REI USA Corp named; No owners or managers named |
| Purchase protection | 20 / 25 30 days; Free returns; Refund minus original shipping; no restocking fee; Product page and terms agree; No product exclusions listed; No insurance mentioned; No lost-parcel process |
| Warranty & aftercare | 3 / 15 Warranty period not stated; A free cleaning once a year, in stores; No resizing; Typical exclusions |
| Product transparency | 1 / 8 Sells no diamonds (doesn't apply); Material listed only as 'Metal'; Stones and crystals described only generally; No diamonds or precious gemstones (doesn't apply); No sourcing policy |
| Payment safety | 8 / 10 Cards and PayPal; Klarna; Card processor not named |
| Reputation | 1 / 15 Score to be confirmed; Store rating to be checked; BBB rating to be checked; Communication and tracking complaints |
Not scored because they don't apply to UNOde50: diamond grading, appraisal. The other 93 points are scaled to 100 (47 of 93). We are still checking UNOde50's Trustpilot score, a BBB profile for its New York store and a Google rating for a US store; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind UNOde50
The US site belongs to ARS REI, S.L., the Madrid company that owns the UNOde50 brand and is the parent of ARS REI USA Corp3, whose registered office is at 55 W 39th St in New York3. Its jewelry is designed and handcrafted in Spain1, and the domain dates from 20026. No owners or managers are named1,3.
All details we checked
| Company | ARS REI USA Corp (US arm of ARS REI, S.L., Madrid, which owns the UNOde50 brand)3 |
|---|---|
| US address | 55 W 39th St, New York (registered office)3 |
| Where it's made | Designed and handcrafted in Spain1 |
| Domain registered | October 4, 20026 |
| Owners or managers | Not named1,3 |
How to reach UNOde50
Customer service is a Spanish phone number, open Monday to Thursday, 7:00 to 12:30 Eastern5, plus a contact form; we found no customer email or chat1,5.
All details we checked
| Phone | A Spanish number, +34 650 72 02 38, Mon–Thu 7:00–12:30 Eastern5 |
|---|---|
| Email or chat | Contact form only; no customer email or chat found1,5 |
Returns & exchanges
You have 30 days from delivery to return an order free of charge2. The refund goes back to the original payment within 7 to 14 business days, without the original shipping cost1. Exchanges for another size or color can be requested within 30 days of receipt, once per item1.
All details we checked
| Return window | 30 days from delivery, free2 |
|---|---|
| Refund | To the original payment, 7–14 business days; original shipping not refunded1 |
| Exchanges | Size or color, within 30 days of receipt, once per item1 |
Shipping & delivery
Shipping to the US costs $6.95, free over $95, and takes 7 to 10 days1. Insurance, signatures and lost parcels aren’t addressed1,2.
All details we checked
| US shipping | $6.95, free over $95; 7–10 days1 |
|---|---|
| Insurance and lost parcels | Not described1,2 |
Warranty & care
Online purchases carry a ‘legal warranty of conformity’ under Spanish consumer law, with no period stated on the US site1; normal wear, misuse and outside repairs aren’t covered1. UNOde50 invites customers to its stores once a year for a free professional cleaning1. There’s no resizing service1,4.
All details we checked
| Warranty | A 'legal warranty of conformity' under Spanish law; the period isn't stated1 |
|---|---|
| Not covered | Normal wear, misuse, accidents, outside repairs, chemicals1 |
| Free cleaning | Once a year in its stores1 |
| Resizing | Not offered (size exchanges only)1,4 |
What UNOde50 sells & what it costs
UNOde50 calls its pieces silver-plated or gold-plated4, but the product page we opened lists the material only as ‘Metal’2, without naming the base metal or plating thickness. Stones and crystals are mentioned only in general terms4. Prices on the US home page run from $110 to $1,9907. There’s no sourcing policy1,3.
All details we checked
| Plating | Silver-plated and gold-plated pieces (care guide)4 |
|---|---|
| Metal on the product page | Just 'Metal'; silver- and gold-plated pieces, base metal not named2 |
| Stones | Mentioned only as 'stones or crystals'4 |
| Prices on the US home page | $110–$1,990; median about $3257 |
| Sourcing policy | None published1,3 |
Payment
UNOde50 takes Visa, Mastercard, American Express and PayPal1, and Klarna in three interest-free payments1; the card processor isn’t named.
All details we checked
| Payment methods | Visa, Mastercard, Amex, PayPal, Klarna1 |
|---|---|
| Installments | Klarna, 3 interest-free payments1 |
What customers say
UNOde50 has a Trustpilot profile, but its score didn’t show in search results8; one reviewer there mentions thin replies and missing tracking8. BBB lists an ‘Uno de 50’ jewelry store in New York9. We’re still checking both.
All details we checked
| Trustpilot | A profile exists; score not in search results8 |
|---|---|
| Trustpilot review | A reviewer mentions thin replies and no tracking8 |
| BBB | A New York 'Uno de 50' store profile; rating not in search results9 |
Official social profiles
Linked from UNOde50’s own website, so these are the brand’s real accounts.
Alternatives to UNOde50
- TOUS — Spanish jeweler with hallmarked silver and 18k gold and a 2-year warranty
- Maria Black — European designer jewelry that states its plating thickness
UNOde50 FAQ
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Oct 29, 2026 — First published, before our editor’s review. Every fact checked against UNOde50's US site as it read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Oct 29, 2026. Store policies change — check the store’s current terms before you buy.
- UNOde50 — General terms and conditions of purchase | UNOde50 United States
- UNOde50 — product page: Bead drop earrings | UNOde50 United States
- UNOde50 — Legal Notice | UNOde50 United States
- UNOde50 — Jewelry repair and Cleaning Service | UNOde50 United States
- UNOde50 — Contact Us | UNOde50 United States
- Domain registration record (RDAP)
- UNOde50 — home page
- au.trustpilot.com: Read Customer Service Reviews of unode50.com — Google result snippet, Oct 29, 2026
- bbb.org: Uno de 50 | BBB Business Profile — Google result snippet, Oct 29, 2026