Our verdict
A Copenhagen designer brand that names its company and states its plating thickness — but US buyers pay duties and return shipping, lost parcels aren't its responsibility, and its policy pages also say 'All sales are final.'
Visit Maria BlackThe bottom line. Maria Black is run by Maria Black ApS in Copenhagen5, founded in 2010 by the designer and goldsmith of the same name6. It describes its materials unusually well: recycled 925 silver and 14k gold, 18k gold plating 1.5–2.5 microns thick, lab-grown diamonds in gold and cubic zirconia in silver1. Orders can be returned within 30 days of receipt, 14 for sale items4,7, and production faults are covered for two years8. It scores in the middle because US orders don’t include duties2, you pay return shipping7, parcels lost by the carrier aren’t its responsibility2, there’s no installment option for the US7, Trustpilot shows 3.5 out of 59 — and the return page and Terms both contain the line ‘All sales are final.’4.
What we like
Watch out for
On this page
At a glanceTrust Score breakdownWho is behind Maria BlackHow to reach Maria BlackReturns & exchangesShipping & deliveryWarranty & repairsWhat Maria Black sells & what it costsPaymentWhat customers sayMaria Black FAQUpdate historySourcesOther stores we’ve checked
Maria Black policies at a glance
| Return window | 30 days from receipt; 14 for sale items4 |
|---|---|
| Return shipping | Paid by you unless the error is Maria Black's7 |
| Can't be returned | Piercing jewelry with a broken seal; the pages also say 'All sales are final.'4 |
| Refund | To the card or PayPal used, within about 14 days; US duties not refunded4,7 |
| Warranty | 2 years for production errors8 |
| Resizing | Not offered; ring sizes can be exchanged within the return window4,7,8 |
| Shipping to the US | $20, free over $150; 2–7 business days; duties extra; insurance not mentioned2,3,4 |
| Payment | Visa, Mastercard, Maestro, PayPal; no Klarna in the US7 |
| Company named on the site | Yes: Maria Black ApS (Denmark)5 |
How Maria Black scores
| Identity & transparency | 18 / 20 Copenhagen address published; Phone and email, no live chat; Domain registered in 2011; Maria Black ApS with registration number; Founder named on the About page |
| Purchase protection | 12 / 25 30 days (14 on sale items); Buyer pays return shipping; Item price refunded; no restocking fee; 'All sales are final.' contradicts the 30-day policy; Only opened piercing jewelry excluded; No insurance mentioned; Not responsible for parcels lost by carriers |
| Warranty & aftercare | 5 / 15 Two years; No free maintenance; No resizing; only size exchanges; Typical exclusions (own damage) |
| Product transparency | 10 / 13 Accent diamonds: quality given, carat weight not; Fineness, karat and plating thickness stated; Lab-grown diamonds and CZ named; Only small accent diamonds (doesn't apply); Recycled metals (the share given differs: 100% vs 70%) |
| Payment safety | 5 / 10 Cards and PayPal; Klarna not offered in the US; Processor not named |
| Reputation | 1 / 15 3.5 out of 5; Online-only in the US: scored on Trustpilot, 3.5; No BBB profile found; Slow answers on a defective ring; tarnish mentioned |
Not scored because they don't apply to Maria Black: appraisal. The other 98 points are scaled to 100 (51 of 98). We are still confirming Maria Black's Trustpilot score and checking for a BBB profile; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Maria Black
The site is operated and owned by Maria Black ApS, registration number 323383055, at Lille Strandstræde 14D in Copenhagen5. The brand was established in Copenhagen in 2010 by the designer and goldsmith Maria Black6; its domain dates from 201110.
All details we checked
| Company | Maria Black ApS, CVR 323383055 |
|---|---|
| Address | Lille Strandstræde 14D, 2nd floor, 1254 Copenhagen, Denmark5 |
| Founder | Designer and goldsmith Maria Black, Copenhagen, 20106 |
| Domain registered | June 3, 201110 |
How to reach Maria Black
Customer care answers by email on weekday daytime hours, Central European Time8, and by phone on a Danish number3. We found no live chat3,7,8.
All details we checked
| [email protected]; Mon–Thu 10–15, Fri 10–14 CET8 | |
| Phone | +45 40480789 (Denmark)3 |
| Live chat | None found3,7,8 |
Returns & exchanges
You can return an online order within 30 days of receiving it, or 14 days for sale items4,7, at your own shipping cost unless Maria Black made the mistake7. Refunds go to the card or PayPal account used4 and can take up to 14 days to process7; customs and VAT paid on a US order aren’t refunded4. Piercing jewelry can only come back with its sterilization seal intact4, and exchanges are only for a different ring size7.
One line doesn’t fit: both the return page and the Terms end a paragraph with ‘All sales are final.’4 We treat the detailed 30-day policy as the terms, but count the contradiction against the store’s clarity.
All details we checked
| Return window | 30 days from receipt; sale items 14 days4 |
|---|---|
| Return window (FAQ) | 30 days from receipt7 |
| Return shipping | Paid by you unless the error is Maria Black's7 |
| Refund | To the card or PayPal used; up to 14 days to process; US customs and VAT not refunded4 |
| Processing time | Up to 14 days7 |
| Piercing jewelry | Only with the sterilization seal unbroken4 |
| Exchanges | Only for a different ring size7 |
| Contradicting line | The return page and the Terms both end a paragraph with 'All sales are final.'4 |
Shipping & delivery
Shipping to the US costs $20, free over $150, and takes two to seven business days2. Taxes and duties aren’t included2. Insurance isn’t mentioned2,3,4, Maria Black isn’t responsible if a carrier loses a parcel, and the risk passes to you on delivery2. A refused or uncollected parcel costs a $70 fee2.
All details we checked
| US shipping | $20, free over $150; 2–7 business days by GLS or UPS2 |
|---|---|
| Duties | US taxes and duties not included; paid by you2 |
| Shipping insurance | Not mentioned2,3,4 |
| Lost parcels | Not its responsibility if a carrier loses a parcel; risk passes to you on delivery2 |
| Refused or uncollected parcels | A $70 fee2 |
Warranty & repairs
If a piece breaks because of a production error within two years, you get a new piece or a free repair, with proof of purchase8. Damage you caused goes to a local goldsmith, and Maria Black can decline ‘unreasonable’ repairs8. There’s no free cleaning or resizing service4,7,8.
All details we checked
| Warranty | 2 years for production errors: a new piece or a free repair, with proof of purchase8 |
|---|---|
| Not covered | Damage you caused (take it to a local goldsmith); 'unreasonable' repairs can be declined8 |
| Free maintenance and resizing | Not offered4,7,8 |
What Maria Black sells & what it costs
Maria Black uses recycled 925 sterling silver and recycled 14k gold1 — 100% recycled, per its materials page1, though some shop pages say 70%11. Its gold-plated silver carries 1.5 to 2.5 microns of 18k gold1. Gold pieces use lab-grown diamonds and silver ones cubic zirconia1; the diamond earring we opened lists stone size and quality (FG/SI) but not carat weight12. The eight US product pages we opened cost $85 to $41013.
All details we checked
| Metals | Recycled 925 silver and 14k gold1 |
|---|---|
| Recycled gold (materials page) | '100% recycled 14K gold'1 |
| Recycled gold (shop pages, per Google) | '70% recycled 14K gold'11 |
| Plating | 18k gold plating on sterling silver, 1.5–2.5 microns1 |
| Stones | Lab-grown diamonds in 14k gold; cubic zirconia in silver1 |
| Diamonds on a product page | Size in mm and quality (FG/SI), no carat weight12 |
| Prices of the 8 US product pages we opened | $85–$410; 6 of 8 at $190 or more13 |
Payment
Maria Black takes Visa, Mastercard, Maestro and PayPal7 through a ‘3D-secure gateway’ it doesn’t name3. Klarna is offered only in a few European countries, not the US7.
All details we checked
| Payment methods | Visa, Mastercard, Maestro, PayPal7 |
|---|---|
| Checkout | '3D-secure gateway'; processor not named3 |
| Installments | Klarna only in some European countries — not the US7 |
What customers say
Trustpilot shows 3.5 out of 5 from 233 reviews9; one reviewer says they emailed four times and called over more than a month about a defective silver ring14. On Reddit, a piercing fan says a Maria Black piece ‘has tarnished a bit’15. We found no BBB profile.
All details we checked
| Trustpilot | 3.5 out of 5 from 233 reviews9 |
|---|---|
| Trustpilot review | A buyer emailed four times and called over a month about a defective silver ring14 |
| Reddit (r/piercing) | 'Has tarnished a bit'; liked for its design but called expensive15 |
Official social profiles
Linked from Maria Black’s own website, so these are the brand’s real accounts.
Alternatives to Maria Black
- BodyJewelry.com — US piercing-jewelry store with free return labels and its metals described
- Catbird — Brooklyn solid-gold jewelry with a two-year warranty
Maria Black FAQ
Is Maria Black jewelry good?
It’s a named Danish company5 that states its materials and plating thickness in detail1. Reviews are mixed: 3.5 out of 5 on Trustpilot9, and a Reddit user says a piece tarnished a bit15.
Who is Maria Black?
The designer and goldsmith who founded the brand in Copenhagen in 20106.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Oct 29, 2026 — First published, before our editor’s review. Every fact checked against Maria Black's US site as it read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Oct 29, 2026. Store policies change — check the store’s current terms before you buy.
- Maria Black — MATERIALS – Maria Black | Maria Black
- Maria Black — Shipping Terms | Maria Black | Maria Black
- Maria Black — TERMS AND CONDITIONS – Maria Black | Maria Black
- Maria Black — Return Policy | Maria Black | Maria Black
- Maria Black — Privacy Policy | Maria Black | Maria Black
- Maria Black — About Maria Black | Jewelry designer with a vision | Maria Black
- Maria Black — FAQ | Maria Black | Maria Black
- Maria Black — Repairs & Claims | Maria Black | Maria Black
- trustpilot.com: Read Customer Service Reviews of maria-black.com — Google result snippet, Oct 29, 2026
- Domain registration record (RDAP)
- maria-black.com: Gold necklaces | Mindfully crafted jewellery — Google result snippet, Oct 29, 2026
- Maria Black — product page: Wave Piercing Stud | Maria Black
- Maria Black US product pages we opened (8), prices from their Product markup
- au.trustpilot.com: Read Customer Service Reviews of maria-black.com | 2 of 5 — Google result snippet, Oct 29, 2026
- reddit.com: studs/rings/chains. From BVLA, Maria Tash, Pupil Hall and … — Google result snippet, Oct 29, 2026