Fraser Hart

I had a great experience with Wing! They were extremely helpful and knowledgeable, and there was no pressure to make a purchase.

Ron, who works at the new change store, is consistently helpful and polite. I have visited the store multiple times recently, even just a few minutes before closing, and the staff always make me feel welcome and never rush me or make me feel like a bother.

The team is extremely supportive and always willing to assist customers. Ron is exceptionally helpful and efficient.

Fika, Billy, and Nathan provided me with exceptional service, and all three of them should be promoted! 10 stars! -SB

I had an incredible experience with Karen in Plymouth. She was extremely professional and helpful, and her product knowledge was top-notch. I will definitely be returning for another watch.

I had a fantastic experience with Ron and Tom. They provided extremely helpful and knowledgeable advice about the timepieces. I would recommend them without hesitation!

My husband recently bought me a ring for my 50th birthday that I had initially tried on at the store. After receiving it as a gift, I realized it was too large. When I reached out to the store, they were extremely helpful in finding a different size at another location. From the first visit to arranging an exchange and finally collecting my lovely ring, the service was outstanding. A big thank you to the Meadowhall staff for your fantastic service!

Today, I received excellent assistance from Cagla at Fraser Hart near St Pauls. She was very helpful with the selection of bracelets I was interested in from the display window and also recommended a stunning necklace that she was considering for a gift. She kindly allowed me to purchase it and even wrapped it beautifully. The service was both delightful and efficient, with Cagla answering all my questions thoroughly and demonstrating great knowledge. She truly made my day special!

We bought our engagement ring here and now we’re back for the wedding rings. The service was exceptional once again. Ikra showed great patience with my soon-to-be husband, who talked her ear off.

We had an incredible experience with your team member David at the Edinburgh Prince’s Street store. Previously, we were loyal customers of Beaverbrooks, but after encountering David’s exceptional service and the welcoming team, we’ve made the switch. Kudos to David! Mark & Joanne Lowther – your new customers!

The staff is patient, helpful, and wonderful.

I recently purchased my second Oris watch, but unfortunately, the leather strap fell apart within weeks. I took it back to Fraser Hart for a replacement, only to be told that the strap wasn’t covered by the warranty. They quoted £100 for a new strap, but I opted to use a spare from my own collection instead, given the poor quality of the original. I’ve contacted Oris to express my dissatisfaction and have initiated a small claim against Fraser Hart for £30 to cover the cost of the replacement strap. Overall, it was a very disappointing experience with Fraser Hart.

Lynne’s exceptional friendliness extended beyond the shop’s entrance as she generously spent ample time assisting me in selecting a watch. She went above and beyond our expectations, and we will definitely return.

Visited Fraser Hart Cribbs Causeway Bristol to exchange a gift and received exceptional customer service from Heather. Grateful for Heather’s assistance in making a fantastic choice.

I bought my first TUDOR Watch from Fraser Hart online and I specifically chose them because they were offering a free WOLF Watch winder worth £349.00 as a gift. I’m really happy with my purchase as both the watch and winder came in perfect packaging and were delivered quickly the next day. The WOLF Watch Winder is fantastic and a great extra. I would definitely buy from Fraser Hart again without any hesitation.

The service was fast, efficient, and of high quality, especially the assistance provided by Ron.

We had a great visit to Fraser Hart in Grand Arcade, where Lilla helped us find a watch. She was incredibly friendly and well-informed. I highly recommend asking for Lilla if you’re looking for jewelry or a watch. Thanks for the fantastic experience, Lilla!

The staff is fantastic – they are friendly and know their stuff.

I visited the store unsure about what to look for in engagement rings, but Naomi was incredibly supportive. Despite being new to the field, she guided me expertly through a process of elimination. Thanks to her assistance, I discovered the perfect ring and left feeling thrilled!

We went to Drakes Circus in Plymouth and the staff there were extremely patient while we were selecting a watch for one of our employees. When we explained what we needed, Demelza kindly showed us numerous options to choose from. We are grateful for their assistance. Thank you once more.

Simon at the Plymouth store provided exceptional service. He fully understood my needs and was incredibly patient. His customer service skills are outstanding. If all employees provided service like Simon, there would never be any complaints.

Jon provided excellent service when I asked for assistance in removing a link from a watch. He was attentive and helpful.

The company and its staff are incredibly exceptional. The level of service I have received has been extremely professional and understanding. They have gone above and beyond to help us in every way possible. I cannot recommend them enough for their tremendous assistance. They have addressed all of our concerns and resolved everything to a remarkably high standard. There are simply not enough words to express the level of service they have provided. A heartfelt THANK YOU to all the staff members.

The services here are excellent. Tom assisted me with adjusting my bracelet and sizing my pinky finger for a ring. The service was quick and very friendly. I highly recommend them! ????????

I had a wonderful experience at the Fraser Hart store in Peterborough, thanks to Diane’s exceptional customer focus. My ring, purchased 30 months ago, needed its second repair, and Diane suggested a full refund towards a different style of ring. I’m delighted with this solution, as the thought of another repair was making me anxious. I love my new ring and am impressed by the customer service. It has restored my faith, and I will definitely be returning and recommending Fraser Hart. Thank you!

Naomi’s pleasant and helpful nature greatly contributed to making the experience enjoyable.

Susan at the Plymouth branch provided exceptional service, truly going above and beyond.

I just bought a new Longines, but I suspect it might be second hand. It arrived with marks and dirt on it. The delivery was fast, thanks to the courier. However, I have tried reaching out to them for assistance, but I haven’t received any response yet!

Susan at the Plymouth branch provided outstanding service, which greatly enhanced my birthday experience. Thank you so much for making it so special!

Susan the assistant provided excellent service and was incredibly helpful. Thank you!

The staff was very knowledgeable and friendly, offering excellent service. They have a great selection of watches and the in-store experience was delightful.

Just providing an update regarding my experience with Fraser Hart. I received an email from them which essentially echoed what I was told in-store. Following the suggestion of a Fraser Hart staff member, I opted to have my jewelry repaired at a local shop, which charged me £20.00 (This seems to reflect their opinion on their own repair services). The local shop also appraised my ring, valuing it at £370.00, despite it originally costing my husband £1,000.00. Based on this experience, I have decided not to make any future purchases from Fraser Hart.

The manager finally addressed me and requested that both my distressed 7-year-old daughter and I exit the store. Consequently, I’m nearly £1,000 down, and they’ve kept the earrings. It’s astonishing as I never took the earrings out of the store! The customer service was appalling. Bluewater Store – disgraceful!

The process was extremely fast and simple, the customer service was very friendly, and Ron was fantastic at promptly making adjustments to the links.

Fraser Hart’s aftercare and UPS delivery are both poor. After buying a Longines watch online and paying in full, I was told that next-day delivery would be available. However, this was not the case, and the provided phone number does not accept calls. UPS does not give a specific delivery time or call 30 minutes before arrival. Instead, you have to be available for delivery from 8am to 8pm, even if they change the delivery date without notifying you. Additionally, the tracking system did not work. Fraser Hart staff seemed to make excuses for their unsatisfactory agreement with UPS. If I had known about the lack of service, I would never have bought from Fraser Hart.

I was absolutely amazed by Riyn from Cambridge when she helped us with our wedding ring. It was incredible how she accurately determined my ring size just by looking at my hand! Her vibrant and enthusiastic personality made the whole experience much more enjoyable.

We purchased our wedding bands from the Cambridge store and Riya provided exceptional assistance in ensuring we were confident in our ring selection. Riya offered valuable advice and possessed extensive knowledge about ring selection and jewelry in general. Despite my apprehension about jewelry stores, Riya’s assistance was stress-free. She effortlessly determined our sizes and presented us with numerous budget-friendly options. Ultimately, we returned a week later to collect our ideal rings. We sincerely appreciate Riya’s remarkable service and look forward to returning to say hello and visit her again!

Susan provided exceptional assistance during my purchase of my first Tudor watch at the Plymouth branch. I’m delighted with the service here; this was my 12th purchase from this location, and every time, Susan and the team have been incredibly knowledgeable and helpful. The service is consistently amazing.

Susan and the rest of the Fraser Hart Plymouth team consistently make customers feel valued, whether they’re purchasing a luxury watch or a pair of earrings. They are extremely knowledgeable about their products and go out of their way to assist customers.

Tom provided outstanding customer service, truly going above and beyond. It was a fantastic experience. Thank you, Tom!

Karen provided outstanding assistance, demonstrating friendliness and patience as we selected an engagement ring for my partner. We greatly appreciate her help! Thank you! 🙂

We visited the Plymouth Drake Circus store initially just to browse engagement rings, but Sarah, Karen, and Simon made us feel immediately welcome and comfortable. Unsure of what style I preferred, Karen presented a selection of stunning rings within our budget. With her 44 years of expertise, she was patient, attentive, and incredibly knowledgeable, making our visit truly special. The first ring she chose for me was not only perfect but also a perfect fit. We never felt pressured to make a purchase, which allowed us to relax and enjoy the experience fully. It was a fantastic visit, and I was fortunate to find and leave with the perfect ring. I highly recommend this team for their excellent customer service.

I reserved the last watch in stock, but it was sold to someone else. The alternative they offered wasn’t comparable to what I had originally reserved.

Fantastic service at the Cambridge store! Riya was incredibly helpful, patient, and polite. The product selection is excellent and lovely.

The staff at the Edinburgh branch were lovely, which was the sole highlight of my experience, unfortunately. I purchased a £350 bracelet that has proven to be unfit for purpose, requiring repairs three times in just a few months. I paid for the initial repair and have been informed that I need to pay again, which I’ve opted against as I’m too concerned about its durability. After reading other reviews, it seems common for this company to fault the customer rather than acknowledge the poor quality of their jewelry. This is the first time I’ve experienced such issues with jewelry, despite owning many pieces for years.

Absolutely fantastic experience! From the moment I entered, Cagla made me feel extremely welcome. She also assisted me in finding the ideal birthday gift for my wife. I highly recommend it!

Upon entering the Fraser Hart store in Glasgow’s Argyle Arcade to purchase an engagement ring, we were warmly greeted by Alison. As we also decided to buy a watch, Alan joined us. Both Alison and Alan were exceptionally well-informed about the products and spent considerable time explaining our purchases. We felt no pressure to hurry our decision. Once we made our choices, both items were expertly adjusted to fit perfectly. Alison and Alan are truly commendable representatives of Fraser Hart, demonstrating remarkable attention to detail and outstanding customer care.

We brought our son’s vintage Tudor watch to Fraser Hart in Solihull for a bracelet repair and servicing. The entire team was incredibly welcoming, polite, and attentive, consistently updating us on the status of the repairs directly from Tudor. TJ stood out for his excellent customer service and meticulous attention to detail, facilitating communication between us and Tudor effectively. Throughout the three-month restoration process, we were well-informed and deeply appreciated his professionalism, expertise, and familiarity with the watch.

Susan, who served me once again, has been working at the Plymouth store and recognized us again. This time, I bought a sentimental heart necklace in memory of my father who recently passed away. Her exceptional empathy and professionalism were just as outstanding as before. She went above and beyond to assist me and patiently gave me time to choose my necklace.

Fantastic service provided by TJ – I’ll certainly return for more shopping because of his help!

Jayden did an outstanding job! The customer service was top-notch, and we found our ideal wedding rings. Thanks so much!

I had an excellent experience with this online service! They promptly and efficiently answered my questions and my delivery arrived on time. Thank you!

Lilia exceeded my expectations with her exceptional help and extensive knowledge. She guided me in discovering the ideal engagement ring, which holds sentimental value as it reminds me of my late husband. It was an incredibly touching experience.

This was incredibly helpful. A special shoutout to Ron and Cagla ????

Fantastic experience, they resized my watch for free. Thanks to Cagla and Ron!

Lilia provided excellent service.

I had a great experience at Fraser Hart in Newbury. The staff were friendly and offered us refreshments while we looked at watches. They were attentive and listened to what I wanted without being pushy. They knew a lot about the watches and explained their functions well. The staff were lovely, personable, and professional with a great sense of humor. Overall, it was a very enjoyable buying experience.

My experience at Fraser Hart while purchasing my first-ever watch, a Longines Hydro Conquest, was truly enjoyable. Max, Ryan, and Steph were all incredibly kind and supportive throughout the entire process. Ryan, in particular, provided extensive information about various watches, ensuring I made an informed choice for my first timepiece. His dedication to ensuring my satisfaction was remarkable, spanning across multiple visits to the store. Overall, it was an exceptional experience, and I’m grateful to the staff for their kindness and patience.

We visited the Plymouth store to find my fiancŽ’s wedding band. He was looking for something affordable yet charming, and we found great designs there. Susan assisted us and she was truly fantastic! Her warmth and helpfulness made our experience remarkable. Surprisingly, her service rivaled our experience at Cartier earlier this year. My fiancŽ tried on a few bands before finding the perfect one. We’re excited to pick it up this week and looking forward to reconnecting with Susan for the fitting! Thank you for everything!

My wife bought a garnet and diamond ring from the store at The Mall, Cribbs Causeway. She was assured that the ring could be returned within 30 days for a full refund, even if worn. After wearing it for just a day, she found it uncomfortable due to the stones’ width digging into her fingers. We returned the ring and explained the issue, expecting a refund.

However, the store manager examined the ring, claimed it wasn’t in the same condition as when purchased, and denied a refund, citing scratches and dismissing our reason for return. He even questioned our honesty about the store’s return policy and casually compared buying an expensive ring to purchasing a T-shirt.

It seems if you buy jewelry from Fraser Hart, you’re expected to decide on a return before wearing it. Otherwise, the promised refund might not apply. Despite the receipt stating the item must be “as new and unused,” this contradicted the advice we received from the shop staff during the purchase.

Opting to take it to a more reputable jeweler to ensure a lasting fix, as this recurring problem was disconcerting. This experience sheds light on their 3.1/5 * rating, and I am left dissatisfied with the situation.

Lauren provided exceptional service.

Demelza’s warmth and kindness truly elevated my experience! Her cheerful demeanor and helpfulness ensured everything went flawlessly. Her exceptional customer service skills paired with the store’s clean, bright, and welcoming environment made for a perfect visit.

Demelza is an absolute gemÑwarm, kind, and always wearing a smile! Her presence made my experience truly exceptional, ensuring everything ran seamlessly. Her customer service skills are top-notch, and the store itself is immaculate, exuding a bright and open atmosphere.

Purchased a ruby and diamond ring which unfortunately had the ruby fall out after a few wears. Reported the issue, and it was repaired under acknowledgment of a fault, which left me content. However, shortly after, the ruby fell out again, accompanied by small diamond chips. Upon reporting this, the response was dishearteningÑthe damage was deemed not a manufacturing fault, and they requested 45% of the value for repair, which felt like a rip-off.

Susan at Plymouth was absolutely fantastic and incredibly helpful. She went above and beyond when I visited today, and I’m extremely pleased with my new Tudor watch. A big thank you for the exceptional service!

Upon stepping into the Plymouth branch for a watch, Susan warmly welcomed me. Her assistance was invaluable; despite having an idea of what I wanted, she patiently showcased various models, never rushing the process. Susan’s dedication made the experience truly exceptional, and I’m grateful for her efforts in making it extra special.

I contacted Fraser Hart via email when my watch didn’t arrive as expected. Unfortunately, I didn’t receive a response. Taking matters into my own hands, I dealt with UPS directly. Eventually, the watch arrived, and I informed FH about its safe delivery. However, there was no acknowledgment or apology for the stress caused, and there was a lack of communication throughout the ordeal._

The store staff, particularly our shop assistant Stefania, were incredibly helpful. Stefania not only located my original engagement ring but also suggested a smaller size, noticing some movement in the ring. I’m deeply grateful to everyone for their assistance!

Visited to buy a watch for my son’s 18th birthday. Initially saw two in the window that we wanted to try. The assistant brought out those two along with a pricier option without us requesting it. My son made his choice, but at the till, the price was £20 higher than the advertised window price. After discussing it with their manager, they agreed to honor the advertised price. However, it was disappointing that the shop window didn’t accurately reflect the prices. Just a reminder, though, that the advertised window price should be upheld by the company.

Demelza is an invaluable asset to your company. Her welcoming demeanor and extensive product knowledge made our experience outstanding. Her ever-present smile was a testament to the exceptional service we receivedÑpractically flawless!

Purchased jewelry for my fiancŽe at the Bernstones branch in Argyll Arcade. The staff, especially Eleanor, provided exceptional assistanceÑfriendly, warm, and professional. Hats off to Eleanor and the rest for their great service!

A superbly professional and exceptionally pleasant shopping experience.

The assistant manager was incredibly amiable and mindful of my preferences.

Chloe’s assistance was incredibly valuable! She presented me with various options and even volunteered to place a special order for me. Her kindness shone through the entire process. I eventually purchased a watch from their current inventory, and Chloe not only polished it but also beautifully gift-wrapped it. Additionally, she provided me with insightful advice for future shopping endeavors. I’m certain I’ll return based on this wonderful experience!

Purchased an Omega Seamaster Aqua Terra at the Maidstone store and was underwhelmed by the experience, especially for a luxury purchase. Comparing it to my research in other shops, the staff seemed less knowledgeable about Omega’s lines. Despite it being a hot day, there was no offer to sit or even a glass of water. The overall experience felt closer to ordering from a standard retailer than the expectation of buying a luxury watch. For future purchases, I’ll seek out boutiques for the complete experience.

I recently purchased a ring for my husband, but it didn’t fit, so I exchanged it. Despite the replacement also not fitting, today I requested a refund, which was smoothly processed with no issues. The team at the Cambridge shop was incredibly polite and helpful. Ronan Kenny stood out for his exceptional professionalism and assistance. We particularly appreciated the thoughtful touch of enjoying a glass of Prosecco. Thank you all very much for the wonderful service.

Elaine at Fraser Hart, Bluewater, provided exceptional service, assistance, and an incredible attention to detail. As I was purchasing a special gift for a significant birthday, Elaine’s approach made the entire experience enjoyable, ensuring I achieved exactly what I had hoped for.

In May 2022, I entrusted 2 Rado Watches for repair (purchased for our 10th wedding anniversary), but unfortunately, they were misplaced. Angie, the Cardiff Store Manager, exhibited exceptional understanding and support throughout the situation. Without any hesitation, the watches were promptly replaced with 2 new ones. Angie’s remarkable service truly showcases her as an invaluable asset to Fraser Hart Company. – JOC

The Plymouth branch was a fantastic find! The shopping experience was delightful, thanks to the welcoming team. Lou, the manager, has truly curated a wonderful atmosphere that made the visit exceptional.

A huge thank you to Razia at Fraser Hart, Leeds Trinity, for making my wedding ring shopping experience incredibly special! Razia effortlessly identified the style of ring that resonated with me, and her kindness, warmth, and wealth of knowledge made the process delightful. Thanks to her, I found my perfect ring! Thank you!

An excellent and swift service. I brought in my 10-year-old watch for repair and servicing. They located replacement links and provided a service that restored it to a lovely standard, making it look as good as new.

The product itself is stunning, but my rating is two stars due to an extremely negative online shopping experience. The courier delivered an empty box to my door, hastily leaving without securing a signature. This led to a frustrating back-and-forth via emails until they finally agreed to replace my ring. Explaining that the issue was between them and the courier was a difficult and time-consuming process, ultimately disrupting my plans. Despite the tardiness, the staff eventually provided assistance. I’d recommend physically visiting the store for purchases or urging the company to implement stricter measures with their couriers to spare others from similar ordeals.

Rohan’s dedication to assisting us was exceptional. Her customer service went above and beyond, and we’re grateful for her guidance in choosing the perfect piece of jewelry. Thank you!

At Fraser Hart in Solihull, I recently purchased a couple of watches and experienced exceptional service. The store manager, Mo, treated my wife and me like friends throughout the processÑnever pushy, always polite, and highly informative. The sales team, especially James, provided excellent assistance during our purchase. I wouldn’t hesitate to recommend this shop based on the wonderful service received.

I bought a beautiful Michael Kors watch from the Blue Water branch on December 8th, 2019. Unfortunately, upon getting home, I discovered it wasn’t working. Visiting the LAKESIDE BRANCH at the LAKESIDE SHOPPING CENTRE, the manager suggested it might be the battery and arranged to send it for repair to the Michael Kors center. However, it’s been over three weeks now, and despite multiple calls to Fraser Hart in Lakeside, I’ve received no substantial updatesÑthey often promise to check and call back but never do. My watch’s status remains unknown.

After Fraser Hart’s response (below), the assistant manager at the branch did call to inform me that my watch is due to arrive tomorrow. I appreciate the prompt follow-up, Fraser Hart. I’ll adjust my rating accordingly.

My visit to Fraser Hart Plymouth was focused on exploring Tudor watches. Karen warmly greeted me at the door and guided me through two watches I was considering. Her extensive knowledge about each timepiece and their distinctions was incredibly informative. Once I made my choice, the process from there was seamless and stress-free. Overall, my experience was flawless in every aspect. Karen’s assistance made it truly perfect.