The Luxury Closet

Beware of purchasing from this seller as they sell counterfeit items. It is important to authenticate any items you are interested in buying from them. I had a negative experience where I received fake shoes multiple times and I made it clear to them that they were selling fakes. However, they have not taken down these items from their inventory and continue to sell them. I provided evidence that the shoes were fake, but they ignored it. You can still find clearly fake items in the sold section for further proof. Additionally, the refund process took a long time.

The experience is top-notch, with high quality items that are authentic and shipped quickly.

I had a fantastic shopping experience with simple payment and quick delivery. I’m just keeping my fingers crossed that the items will arrive in excellent condition when they reach Nigeria.

Extremely quick and dependable. The photos of the products are clear, the prices are fair, and the responses to bids are prompt. This is my second time purchasing shoes here, and I will definitely be browsing for more items.

Beware! I made a purchase from the UK version of a website, believing the item was local, only to find out it was shipped from Dubai. There were no clear indications on the website about the international shipping. The item arrived without issue, but soon after, I was contacted by DHL regarding unexpected customs fees. I was particularly disappointed because other luxury resale platforms I’ve used clearly state the origin of their items and handle charges upfront. Furthermore, the declared value of the item for customs was higher than what I paid, due to a discount I had used, causing an overcharge on the customs fee. I’ve tried resolving this with the company, but they haven’t responded to my emails. This experience has been frustrating and seems intentionally deceptive, making it not worth the effort or expense.

I bought a pre-owned Burberry bag from The Luxury Closet and it was just as described on the website. The pictures helped me make my decision and I was pleased to find that it was clean and didn’t have any lingering odors. It was a great purchase and I highly recommend The Luxury Closet.

I made an order and it got canceled just an hour later. Could someone kindly assist me, please?

Excellent products at fantastic prices, plus free delivery. The items arrived just three days after ordering from the UAE.

I encountered a problem when placing an order; my PayPal account was charged but the order wasn’t confirmed. I subsequently placed the same order using a different payment method, but I have yet to receive a refund for the original charge made through PayPal. Each time I contact customer service via email to request a refund, I receive responses from different representatives, each asking for different information. The issue resolution process has been unsatisfactory.

I bought a watch and it exceeded my expectations, especially considering the great deal I got. The delivery was incredibly fast—arriving the same day! I’m definitely planning to purchase more watches in the future. Thanks!

As always, the ordering process was smooth and effortless. However, just like before, receiving my purchase was a bit of a hassle. The Luxury Closet imposes restrictions on redirecting the delivery to an authorized pickup location, and unfortunately, I am often not at home when UPS/Fedex attempt to deliver. Hence, once again, receiving my package becomes inconvenient.

I discovered clothing from around the globe that I couldn’t find in the US. This is a great feature.

The product was accurately described and shipped the following day. The international delivery was quick.

The prices are attractive; however, the company is located in Dubai, which isn’t initially clear. If you’re outside of Dubai, you’ll first receive a shipping notice followed by a duty fee charge from DHL that you must pay to receive your items. This crucial information about additional fees isn’t disclosed on their website, which is misleading. Being upfront about such costs is essential as it affects the overall expense and decision-making process. Had I known, I could have purchased the same item for a similar price locally and avoided these fees and delays. This lack of transparency feels like poor business practice.

This company operates deceitfully. Initially, they were responsive and cordial when I intended to deposit my items. However, after I made the deposit, they began to ignore my messages on WhatsApp and emails. They failed to deposit any money as promised and ceased all communication with me, even though they sold the items. Essentially, it’s a fraudulent operation. Please be cautious and avoid falling into this trap.

This reseller is one of the most authentic and trustworthy providers of luxury items at great prices.

I highly recommend their authentic quality products, as well as their fast shipping and prompt response from customer service.

The service was excellent. I will definitely use it again.

I was quoted around AED 600 for an item, but after I sent it, they said there was a technical error and could only offer AED 270. When I asked for the item back, they said it was sold. After threatening to complain, they offered AED 400, but then ignored my messages when I asked for payment.

Excellent seller with quick delivery. Well done!

This is undoubtedly one of the most disappointing experiences I’ve had with a consignment company. I lost my beloved Dior saddle bag and a unique palm leaf-patterned blue strap last November in Rome and have been searching for replacements since, as both items are no longer in stock. I found the exact bag and strap listed for sale on the Luxury Closet’s website. However, my interactions with their customer service have been extremely frustrating. Despite repeated calls, they have been unhelpful and refused to either contact the seller to inquire if the strap could be sold separately or connect me with a manager to discuss the issue. They also failed to provide a clear explanation for their inability to assist. It’s either a case of false advertising or simply the poorest customer service I’ve encountered. **In response to their reply** It seems there is a misunderstanding on your part. The Dior saddle bag and the strap are sold as separate items, and the strap alone was originally priced around £1300. Thus, it’s your decision to treat them as a single item and not facilitate a separate sale. Despite reaching out to your personal shoppers for more photos over a week ago, I’ve received nothing, which further leads me to believe that your operations might be less than legitimate. Unfortunately, I will not be removing my review.

I love how user-friendly your website is; it’s so easy to find things I adore, which admittedly leads me to overspend! Expect some referrals from me—I’ll definitely recommend your site to others!

I recently bought a bag and emailed customer service for verification after noticing some discrepancies when comparing it to similar products at the Prada store. I wanted to ensure its authenticity to feel confident about my purchase, but I haven’t received a response yet, which is disconcerting. Additionally, the lack of a return or exchange policy on many high-end bags makes this situation even more difficult.

Hello. This website took my products without paying me, even though it has been over a year! The photos and conversations clearly show that the product was sold and the price difference is significant. I still haven’t received any payment. I have been a victim for a long time and I urgently require compensation. Immediate action must be taken or I will take further steps as necessary!

The service was excellent with fast delivery and the product arrived in excellent condition.

I bought a few things and the experience has been fantastic.

This website has been disappointing. I placed an order twice and each time the delivery country was incorrectly changed to UAE. The customer service was unhelpful; they simply canceled my orders and instructed me to reorder. When I submitted a lower bid and waited two days for approval, the product was sold instantly the third time I tried to purchase it. It was both a waste of time and money.

Yoox is incredibly arrogant, unprofessional, and disorganized when it comes to delivering their products. I have had the displeasure of dealing with them for over 20 years in Dubai, and I strongly advise against getting involved with them. If I could rate them on a scale of 1-5, I would give them a zero.

This store offers the best selection of stunning original products at reasonable prices compared to luxury international brands. They are quick to respond and pleasant to deal with, with the exception of a delay in responding to WhatsApp messages. We are eager for a prompt response.

I purchased a very expensive piece of fine jewelry which, unfortunately, was stolen during shipping, as confirmed by DHL. DHL investigated and found that the package was damaged at their sorting facility and is now missing. Despite never receiving my order, The Luxury Closet has not issued a refund. It has been 60 days since my purchase, and despite my daily attempts to contact them for the past two months, they have not responded or offered any resolution. I am out $8000.00 USD and am extremely disappointed by their poor customer service and what seems to be unethical business practices. Buyers should be cautious.

I’ve purchased items from the Luxury Closet previously, and they surpass any other luxury online dealer. The packaging of the clothing is exceptional and done with great care. I’ve never been let down, and I intend to keep buying from them.

I consigned three Birkin bags with The Luxury Closet, but despite the fact that they’ve been sold on their website, I haven’t received any payment yet. When I inquired about my payout, they claimed to have no record of my items. I’m extremely disappointed and will not be doing business with them in the future.

Their customer support is excellent, with quick shipping and hassle-free returns.

I have not received my item or refund after over 3 years. I am extremely dissatisfied and would rate them negative five stars if I could. They have blocked my texts, ignored my emails, and blocked me from all social sites. Despite going through my bank and taking legal action, they have not helped me or refunded me. I even won the court case by default and they still did not refund me. Their lawyer and supervisor also promised a refund but did not follow through. I will continue to take action until I receive my refund and report them to the business bureau. I do not recommend buying from here.

Excellent product and speedy delivery.

I want to warn everyone about my experience with Luxury Closet. I made a purchase and had to go through a suspicious payment process that required me to share my bank’s OTP message and my photo ID via unsecure email. This is a major red flag and goes against secure payment methods. Also, their terms and conditions are unclear and I wasn’t informed that my item wouldn’t be shipped for 18+ days after payment. I feel like I’ve been scammed out of thousands of dollars and I want to warn others to stay away from this company.

I’ve experienced a severe issue where $22,000 was taken from my account, and it’s been over a month without a refund. Despite my repeated attempts to resolve this through their customer service, I’ve only received repetitive responses and no effective help. The company informed me that the refund process involved Amex, but there has been no progress. I am currently overseas and extremely stressed by this situation. I strongly advise against shopping here based on my experience. Their customer support was initially responsive when I was placing an order, but became unhelpful regarding the refund. Please, I need assistance with this matter!

Fantastic product, practical packaging, and speedy delivery!

Satisfied with the service provided

I ordered a Cavalli shirt in XL size and in good condition, despite some pilling as advertised. However, I received a medium-sized shirt with no label indicating its size. Although it was in excellent condition and appeared unworn, I found this misleading and suspect that the seller never checked the condition or correct sizing of the item. While I was offered a return process, the tight 3-day policy made it impossible as I only managed to check the item on the 6th of April, three days after receiving it. This experience has left me disappointed and I will not be ordering from them again.

The delivery was quick and the staff was very accommodating.

I have not received a refund yet.

The listing was great, very detailed with exact measurements of the garment. I appreciated the professionalism and prompt shipping. The seller seemed on top of things and the fast shipping and tracking were excellent. Overall, it was an effortless and excellent shopping experience. Thank you!

The customer service was excellent, and the delivery was prompt. Additionally, each item matched its description accurately.

I enjoy shopping at the Luxury Closet for their great pricing on luxury items, easy return policy, and bonus TLC cash and promotional offers. However, my experience with customer service could be improved. The “make an offer” option has been almost useless for me, as most of my offers – some of which were only $25 off – were denied or never responded to. Out of over 30 offers I’ve made, only about 3 were accepted. That being said, I still give them 4 stars overall.

I’m thrilled to have stumbled upon this site! While snagging your size might require some luck, their customer service is exceptional. I’m excited to discover more gems here—though my husband might not be as enthusiastic, haha!

I consistently enjoy excellent customer service at The Luxury Closet whenever I have inquiries. Additionally, their store and shipping services are commendable.

I’ve been a customer since last year and love this company! I only had to return an item recently and found the process to be very straightforward. ❤️

Following considerable review exploration, I finally decided to purchase a long-sought-after handbag. The purchasing process was swift, straightforward, and devoid of any complications. Although the website described the handbag as being in good condition, I was delighted to find it in absolutely pristine condition, appearing as if it had never been used. Additionally, it came with a Louis Vuitton dust bag, which was a pleasant surprise. This was my inaugural transaction with The Luxury Closet, but it certainly won’t be my last. – A thrilled customer ????

I’ve had multiple shopping experiences with LC, but I’ve encountered issues when trying to return items. Recently, I received a dress with noticeable tears, which I pointed out on the return form, yet they are refusing to issue a refund. It’s important for potential buyers of used goods to be cautious, as the responsibility for any damage seems to be shifted onto the customer rather than LC’s quality control team, who should be checking these items before they’re listed and sent out. The dress was advertised as being in ‘excellent’ condition, yet it had visible rips under both arms – it shouldn’t have been sold at all. I filed for a return within less than 24 hours of receiving the dress. Their quality control and customer service have proven to be very disappointing, with ineffective chat support and email communication. I advise others to purchase with caution from this company. At this point, I just want my refund and I do not plan to shop with Luxury Closet again.

The Luxury Closet truly excels in customer service, setting a high benchmark in the industry. Their team is consistently quick to respond and professional, always going the extra mile to address and resolve every question or concern efficiently and effectively. Their commitment to outstanding service ensures that every customer feels appreciated and cared for, enhancing the overall luxury shopping experience.

I had a fantastic experience with Luxury Closet. Their products and services were top-notch and if you’re looking for high-quality luxury items, I highly recommend this platform.

The experience was truly surreal!

Fantastic customer service! Definitely plan to return for more shopping.

Fantastic customer service and excellent support!

Fantastic experience

They sold me counterfeit goods and I sent them back their item. They claimed to have refunded my money back to my card. But they charged me three minutes later for the same amount. Working with my bank to take this as far as I need to get my money back. Don’t trust this business! Counterfeit luxury items are not worth the headache.

Everything else is absolutely great. However, I’ve noticed that the response time via WhatsApp or email tends to be a bit slow when seeking product information or clarifications.

My recent experience at your boutique in Novotel Hotel-Dubai was pleasant. I must commend your staff member, Mirna, for being exceedingly polite, patient, and knowledgeable. Despite moments when I didn’t make purchases, she consistently maintained communication and responded promptly. It’s Mirna’s dedication and exceptional service that drew me to choose your store. Employees like Mirna truly elevate your organization. Thank you for her outstanding assistance.

As an avid online shopper, I’m usually cautious, but I took a chance on this site for a pair of Stella McCartney shoes I’ve hunted for over a year. The customer service team promptly notified me of a minor flaw reported by the seller, providing detailed photos and options. I appreciated their transparency and decided to proceedÑthe transaction was seamless, and the shoes are stunning. I’ll certainly return for more shopping here!

The items are authentic and arrive well-packaged.

The company offers excellent servicesÑthe items arrive well-packaged and on time, and returns are processed quickly. However, I’m giving it four stars because they don’t include taxes in the purchase, which can be a bit challenging for customers.

One aspect I appreciate about Luxury Closet is their honest assessments of luxury products, offered at reasonable prices. Their meticulous packaging ensures items arrive in excellent condition. More power to The Luxury Closet for their commitment to quality!

My go-to source for authentic, like-new luxury and hard-to-find brand name pieces!
However, my only complaint revolves around the customer service. Unfortunately, receiving replies to my emails seems to be an ongoing challenge.

Shopping at The Luxury Closet is consistently effortless. I receive my package promptly without any hassle. The price listed on the site is what I actually pay, ensuring no surprises. They transparently mention the possibility of additional customs fees, which they can’t control, upfront.

I received an incredible scarf that looks brand new, as if it hasn’t been worn even once! Once again, I’ve found an amazing addition to my wardrobe from Luxury Closet! And the shipping is unbelievably fast!

I adore the bag! The ad mentioned it was in good condition, but it turned out to be excellent! The shipping from Dubai was incredibly fast. However, what caught me off guard was receiving a message from the delivery service after it shipped, stating an additional $178 was owed for shipping. I assumed it was included in the total price because it wasn’t specified otherwise.

Incredible!
This was genuinely one of the best online purchasing experiences. I placed my order on a Friday and by Tuesday, it was already at my doorstep! I was pleasantly surprisedÑnever experienced such speed before. I got myself a stunning pair of Miu Miu flats at an amazing price, and they arrived in pristine condition just as describedÑwrapped carefully and fully protected. My satisfaction level is through the roof! Definitely looking forward to more purchases from this exceptional website.

The experience was generally good, but I’m puzzled why the card details aren’t saved, requiring me to input them each time. It would be more convenient if there were an option to save the details or use Apple Pay for payment.

I was amazed when the item arrived in the UK the very next day after I ordered! The bag matched the description perfectly. While some in the UK have complained about customs charges, the website clearly states this possibility. For those seeking an estimate, a quick Google search helps. Overall, my entire experience left me happy and satisfied.

However, my only complaint revolves around the customer service. Unfortunately, receiving replies to my emails seems to be an ongoing challenge.

Their product images are impressive, and the item descriptions are detailed and informative.

The item’s condition was good and met my expectations. While the customer service was helpful, their response time to emails was a bit lengthy, causing a slight delay in the parcel’s delivery by a few days. Nonetheless, the overall delivery was fast. Overall, I’m satisfied with the purchase experience.

After some skepticism, I made my first TLC purchase last month. The price was fair for the excellent quality I received. The items matched their descriptions precisely, and as for delivery? It arrived much faster than expected.

Over the past few years, I’ve bought multiple bags from TLCÑPrada, Chloe, Chanel, and most recently BurberryÑand each time, I’ve been thoroughly satisfied. The items consistently match their descriptions, and the shipping has always been reliable and secure.

The product itself is good, but I believe buyers outside of the UAE should be better informed about the associated duties and fees. Despite a brief mention that buyers are responsible for these costs, the price of my item increased by 33%. There’s a necessity for clearer guidance and modeling on the website regarding these additional expenses to assist buyers in making informed purchase choices. For now, prospective buyers, please conduct your research to prevent any unexpected surprises.

The product quality and condition matched the descriptions, and the delivery accuracy and tracking were spot-on. However, I’d like to emphasize that the available variety of items, especially in clothing size M and shoes size 44, seems to be decreasing, limiting my options. Additionally, better discounts would greatly influence my decision to make a purchase.

The items I received were exactly as described in the description. They’re truly worth the price. What impressed me the most was the early deliveryÑarrived before the estimated date! I’ll be recommending this to my friends and colleagues, and I’m definitely looking forward to placing another order soon!

Your pricing approach is perplexing. When I’m selling my items, you suggest the lowest prices. However, the prices for the same items already listed on your site are significantly higher and never seem to decrease. Surprisingly, I noticed that the price for a pair of Balenciaga sneakers I’ve been watching was recently increased, which is quite unexpected.

Initially, I was a bit skeptical, especially regarding authenticity. However, everything checked out perfectly fine. It’s worth noting the prices and comparingÑsome items like watches are marked 20% over the list price, but they’re readily available. While high street stores might have waiting times, the comparison is worthwhile.

Highly professional, speedy, and undeniably accurate service.

TLC is a reliable site offering genuine items. While their physical store has a limited collection, their app provides the best shopping experience. Local delivery is swift, usually within the week. It’s advisable to carefully check the item condition and zoom into photos for a closer look, although the stated condition is accurate. They offer return options, but their commission rates for selling might be high compared to other platforms. Despite that, I’d recommend them for their authenticity, return policies, and wide range of available items.

In my last purchase, I had to return an item, and the system made it easy to process the return. They promptly sent an email with pick-up details a day after I initiated the return process. However, the only flaw was the lack of an email confirming receipt of the returned item or providing a follow-up regarding the refund, which is crucial, despite them mentioning it during the pick-up details.

I’ve made two purchases from this site, and both arrived promptly, faster than the stated date. The discounts on certain items are a definite plus, making it more appealing. I’m pleased with my experience so far, and receiving emails with updates on prices and reminders is a nice touch.

The Luxury Closet is exceptional. Their item descriptions are accurate, and often, the items exceed expectations. I’ve purchased numerous high-end items from them, and their prompt, reliable delivery has never let me down. I’ve never been disappointed and will definitely continue shopping with them.

Returning items and obtaining refunds is hassle-free.

This website is amazing, almost addictiveÑI can’t get enough! The descriptions are spot on. Returns are quick and hassle-free. I trust them completely. I bought my first-ever Strass Louboutons brand new, pristine, and at a quarter of the price. Absolutely enjoying my purchase!