Our verdict
A Rhode Island fine-jewelry retailer founded in 1952 and run by a named company, with free standard shipping, 30 days to return and Affirm financing — but returns may cost a $4.95 fee, we found no warranty on its pages, the risk of loss is yours once a parcel ships, and its diamonds are graded by its own gemologists.
Visit Ross-SimonsThe bottom line. Ross-Simons was started in Providence, Rhode Island, in 1952 by Sidney Thomas Ross and his wife Lillian8; its site is run by Luxury Brand Holdings, Inc. from 9 Ross-Simons Drive in Cranston16,17, on a domain registered in 199618. It has a store in Warwick, Rhode Island, rated 4.0 from 114 Google reviews9,19, and Google shows a 4.0 TrustScore from about 2,021 Trustpilot reviews20,21. Standard shipping is free on jewelry orders2, you get 30 days from the day you receive an order to return it for a refund3, and checkout runs on Shopify with cards, PayPal and Affirm1,22. It loses points because a return through its online portal may cost a flat $4.9512; we found no warranty, repair service or free maintenance on its pages, only paid Extend protection plans2,3,8,12,13,14,15; shipping insurance isn’t mentioned for US orders and the risk of loss passes to you once the parcel is with the carrier1,2,13,14,15,16; and its diamonds are described by its own gemologists, with no lab report on the pages we checked4,5,6,7,8,9,10.
What we like
- A named company, Luxury Brand Holdings, Inc., with a head office in Cranston and a store in Warwick, Rhode Island9,16,17
- In business since 1952; its domain dates from 19968,18
- Free standard shipping on jewelry orders; a signature is required over $1,5002,15
- 30 days from the day you receive an order to return it for a refund3
- Phone support seven days a week from 7 am to 11 pm Eastern, plus email and chat12,14
- Lab-grown and mined diamonds, CZ and simulated gemstones are sold in separate, clearly named sections1,5
- Cards, PayPal, Venmo and Affirm on a Shopify checkout1,22
- Trustpilot 4.0 from about 2,021 reviews20,21
Watch out for
- No warranty against manufacturing defects on its pages: protection is a paid Extend plan, and its Terms of Use say purchases are at your sole risk2,3,8,12,13,14,15,17
- Returns through its portal may cost a flat $4.95, and original shipping isn’t refunded3,12
- Shipping insurance isn’t mentioned for US orders, and the risk of loss passes to you when the parcel goes to the carrier1,2,13,14,15,16
- Diamonds are graded by its own gemologists; no GIA or IGI report on the pages we checked4,5,6,7,8,9,10
- Gold-plated pieces (’18kt Gold Over Sterling’) come with no plating thickness8,10,23,24,25
- Personalized, engraved, custom and special-order pieces may not be returnable16
- Harsher reviews elsewhere: ResellerRatings 1.34 from 388 reviews, and Trustpilot’s summary mentions overpriced jewelry that tarnished20,26
On this page
At a glanceTrust Score breakdownWho is behind Ross-SimonsHow to reach Ross-SimonsReturns & exchangesShipping & deliveryWarranty & careWhat Ross-Simons sells & what it costsPaymentWhat customers sayRoss-Simons FAQUpdate historySourcesOther stores we’ve checked
Ross-Simons policies at a glance
| Return window | 30 days from the day you receive the order; ship it back within 30 days3,12 |
|---|---|
| Return shipping | Online label: Ross-Simons 'may include' a flat $4.95 fee; or your own carrier, insured, at your risk until it arrives12 |
| Can't be refunded | Personalized, engraved, custom, special-order and final-sale items 'may not be eligible'; pieces altered by another jeweler; gifts get credit3,13,16 |
| Refund | Usually processed within 4 business days of arrival; original shipping isn't refunded3,12 |
| Warranty | None on its pages; paid Extend protection plans2,3,8,12,13,14,15 |
| Resizing | A ring-resizing page is linked; no terms found on the pages we read2,3,6,12,13,15 |
| Shipping | Free standard shipping (3–6 business days); Express +$12.95, Overnight +$20.95; signature over $1,500; insurance not mentioned1,2,13,14,15 |
| Financing | Affirm: monthly payments over 3, 6 or 12 months22 |
| Payment | Cards, Apple Pay, Venmo, PayPal (US accounts), Affirm (Shopify checkout)1,22 |
| Company named on the site | Yes: Luxury Brand Holdings, Inc. d/b/a Ross-Simons, Cranston, Rhode Island16,17 |
How Ross-Simons scores
| Identity & transparency | 20 / 20 Head office in Cranston and a store in Warwick, Rhode Island; Phone, email and chat; Domain registered in 1996; Luxury Brand Holdings, Inc. named in its Terms of Sale; Founders Sidney Thomas Ross and his wife Lillian named on the site; current leaders not named |
| Purchase protection | 12 / 25 30 days from receipt; A flat $4.95 for the return label, or your own insured shipping; No restocking fee; the $4.95 is named as return shipping; 'Any unused merchandise' vs exclusions in the Terms of Sale; the $4.95 fee only on the returns page; Personalized, engraved, custom and special-order pieces may be excluded; Free, signature over $1,500, but insurance not mentioned for US orders; Risk of loss passes to you when the parcel goes to the carrier |
| Warranty & aftercare | 0 / 15 No warranty on its pages; only paid Extend plans; No free cleaning, inspection or repairs found; Sells rings; resizing terms not found on the pages we read; No warranty to speak of |
| Product transparency | 6 / 15 Its own gemologists' grading; 'Certified Diamonds' without a lab named; Gold karat without the alloy; gold over sterling without plating thickness; Lab-grown, mined, CZ, simulated and synthetic stones named as such; No appraisal mentioned; No sourcing policy found |
| Payment safety | 10 / 10 Cards and PayPal; Affirm; Shopify |
| Reputation | 7 / 15 4.0 from about 2,021 reviews; Warwick store (listed as its flagship) 4.0 from 114 reviews; Accredited, rated A+ in BBB listings; complaint answers not yet checked; Recurring complaints about price and quality, including tarnish |
We are still checking how Ross-Simons answers complaints on the BBB; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Ross-Simons
Ross-Simons’ Terms of Sale name the seller as Luxury Brand Holdings, Inc., doing business as Ross-Simons16, at 9 Ross-Simons Drive in Cranston, Rhode Island17. A press release calls Ross-Simons ‘a division of Luxury Brand Holdings Inc.’27, and CB Insights lists Nonantum Capital Partners among its investors28. Its About page says Sidney Thomas Ross and his wife Lillian started the business in Providence in 19528; the Boston Herald refers to him as its late founder29. The ross-simons.com domain dates from May 199618.
Its store is at 136 Route 5 in Warwick, Rhode Island, open Monday to Saturday 10am–6pm and Sunday noon–5pm9. It carries brands such as Roberto Coin, Le Vian and Gabriel & Co., pre-owned Rolex watches and what Ross-Simons calls the largest estate-jewelry selection in Rhode Island9. Ross-Simons also buys unwanted jewelry for cash through its Gold Exchange, which promises to send your jewelry back at no cost if you aren’t satisfied30.
All details we checked
| Company behind the store | Luxury Brand Holdings, Inc., trading as Ross-Simons16 |
|---|---|
| Head office | 9 Ross-Simons Drive, Cranston, Rhode Island 0292017 |
| Returns address | Ross-Simons Returns Department, 9 Ross Simons Dr., Cranston, RI 0292012 |
| Owner (press release) | 'A division of Luxury Brand Holdings Inc.'27 |
| Investor (CB Insights) | Nonantum Capital Partners listed as an investor28 |
| Founders | Sidney Thomas Ross and his wife Lillian, in Providence, Rhode Island, in 19528 |
| Founder (press) | The late Sidney Thomas Ross founded it with a first store in Providence29 |
| Domain registered | May 16, 199618 |
| Retail store | Warwick, Rhode Island: 136 Route 5 (Lambert Lind Highway); Mon–Sat 10am–6pm, Sunday noon–5pm9 |
| What the Warwick store carries | Roberto Coin, Le Vian, Gabriel & Co. and others, pre-owned Rolex watches and 'the largest Estate jewelry selection in Rhode Island'9 |
| Gold buying | The Ross-Simons Gold Exchange buys unwanted jewelry by mail; the Warwick store holds buying events30 |
How to reach Ross-Simons
Customer care answers the phone at 800-835-0919 seven days a week, from 7 am to 11 pm Eastern14, takes email at [email protected]14, and runs a chat you open from an icon on its pages12; a contact form covers topics such as billing, cancelling an order and order status31. The Warwick store has its own numbers, 800-249-2824 and 401-738-6700, and a store manager’s email address9.
All details we checked
| Phone | 800-835-0919, 7 days a week, 7 am–11 pm Eastern14 |
|---|---|
| [email protected]14 | |
| Chat | A chat icon at the bottom of the pages12 |
| Contact form | Topics include billing, order cancellation, returns and order status31 |
| Warwick store | 800-249-2824 or 401-738-6700; store manager by email9 |
Returns & exchanges
You have 30 days from the day you receive an order to return it for a refund or exchange; the original shipping and handling charges aren’t refunded3,12. Pieces must come back unused and in their original condition, and anything damaged, altered or resized by another jeweler is refused3. Returns start online through Loop Returns, which also offers an exchange or a new item instead of a refund and generates the return label12; the returns page adds that Ross-Simons ‘may include a flat fee of $4.95 for return shipping and handling’12, and the code of its product pages lists the same $4.95 as a return shipping fee4. You can also send a return with any carrier: you insure the parcel for its full value, ship within 30 days, and it stays your responsibility until the distribution center signs for it12.
Every return is inspected by its quality-assurance staff or a gemologist and is usually processed within 4 business days of arrival12. Gifts returned by the recipient get merchandise credit13. The Terms of Sale add that personalized, engraved, custom, special-order and final-sale merchandise may not be returnable16, and that the discount or promotional value may be taken off the refund when you return something bought on an offer16.
The Our Guarantee page lets you return ‘any unused merchandise’ within 30 days of receipt13, and the company description on its Trustpilot page promises a ‘100% money back guarantee on every item’32. Its Terms of Sale, though, say personalized, engraved, custom, special-order and final-sale pieces may not be returnable16, and the $4.95 return fee appears on the returns page but not in its refund policy3,12,13,14. We count these as minor wording differences. Before you order a personalized or special-order piece, ask customer care whether it can come back.
All details we checked
| Return window | 30 days from the day you receive the order, for a refund or exchange; original shipping isn't refunded3 |
|---|---|
| Return window (returns page) | The same 30 days from receipt12 |
| Condition | Original, unused condition; reviewed by its Quality Assurance staff before credit is issued3 |
| Altered pieces | Not accepted if damaged, altered or resized by another jeweler3 |
| Starting a return | Online through Loop Returns: refund, exchange or a new item; the label is generated there12 |
| Return label fee | 'We may include a flat fee of $4.95 for return shipping and handling' (returns page)12 |
| Return fee (product page code) | Marked up for Google as a return shipping fee of $4.95, 30-day window, return by mail4 |
| Return fee (refund policy) | The $4.95 fee isn't mentioned in the refund policy shown at checkout3,13,14 |
| Returning by your own carrier | Ship within 30 days, insured for the full value; your risk until the distribution center signs for it12 |
| Inspection | Checked by Quality Assurance and/or a gemologist before refund12 |
| Refund time | Usually processed within 4 business days of arrival12 |
| Gifts | Returned by the recipient: merchandise credit13 |
| 'Our Guarantee' page | 'Any unused merchandise' within 30 days of receipt, for a refund, credit or exchange, minus shipping13 |
| Terms of Sale on exclusions | Personalized, engraved, custom, special-order and final-sale pieces may not be returnable16 |
| Returning discounted items | The discount or promotional value may be taken off the refund16 |
| Warwick store page | 'A 30-day money-back guarantee'9 |
| Its description on Trustpilot (Google result) | '100% money back guarantee on every item, every order, every day'32 |
Shipping & delivery
Standard shipping is free on jewelry orders and takes 3–6 business days2,33; Express 2-Day costs $12.95 more and Overnight $20.95, if you order by 1 pm Eastern on a weekday15. Some heavy or bulky items carry a shipping surcharge15, and pieces shipped by the manufacturer take about 2 weeks15. A signature is required on orders over $1,50015.
For US orders we found no mention of shipping insurance1,2,13,14,15; the shipping policy mentions insurance only as part of international shipping costs33. The Terms of Sale say the risk of loss passes to you when Ross-Simons hands the parcel to the carrier, and that delivery dates are only estimates16. Its two shipping pages also disagree on international orders: one says it ships to over 200 countries, the other that it doesn’t ship internationally15,33.
All details we checked
| Standard shipping | Free on jewelry orders; 3–6 business days for in-stock pieces2 |
|---|---|
| Shipping policy | 'Always free Regular Shipping on jewelry orders'33 |
| Faster options | Express 2-Day +$12.95; Overnight +$20.95, ordered by 1 pm Eastern on weekdays15 |
| Surcharges | Some heavy or bulky items cost extra to ship15 |
| Shipped by the maker | Some items ship directly from the manufacturer: about 2 weeks15 |
| Signature | Required on orders over $1,50015 |
| Insurance on US orders | Not mentioned1,2,13,14,15 |
| International orders (shipping policy) | Shipping cost 'covers transportation, insurance, duties and taxes'; ships to over 200 countries33 |
| International orders (shipping page) | 'Currently, we do not offer international shipping'15 |
| Risk in transit | Passes to you when the parcel is handed to the carrier16 |
| Delivery dates | Estimates only16 |
Warranty & care
We found no warranty against manufacturing defects, no repair service and no free cleaning or inspections on Ross-Simons’ policy, guarantee, FAQ or About pages2,3,8,12,13,14,15. What it offers instead is paid Extend protection that you can buy for an item3,4. Its Terms of Use say your purchase and use of its products are at your sole risk and disclaim warranties as to any products17. The help menu links to a ring-resizing page, but we found no resizing terms on the pages we read2,3,6,12,13,15.
All details we checked
| Warranty, repairs, free services | None described on the policy, guarantee, FAQ or about pages2,3,8,12,13,14,15 |
|---|---|
| Paid protection plans | Extend protection can be bought for an item3 |
| Protection plans (page code) | The Extend plan widget loads on product pages4 |
| Terms of Use | Purchases are 'at your sole risk'; no warranties as to any products17 |
| Ring resizing | A 'Ring Resizing' page is linked from the help menu; we found no resizing terms on the pages we read12 |
| Resizing terms | Not stated on the pages we read2,3,6,12,13,15 |
What Ross-Simons sells & what it costs
The first 2,000 products in Ross-Simons’ product feed are mostly fine jewelry, plus watches, bridal jewelry and a few accessories10. Jewelry starts at $29, half of those products cost $595 or less (our count), and the most expensive costs $37,99510. It also sells vintage estate pieces dated like ‘C. 1990 Vintage’, and pre-owned Rolex watches1,34. When we checked, the home page was running a 25% off gemstone sale1.
Solid gold is sold by karat — 10kt, 14kt and 18kt, and 21kt on a vintage piece — without the alloy6,9,35. Pieces in ’18kt Gold Over Sterling’ are tagged as gold-plated in its product feed, and we found no plating thickness8,10,23,24,25; its menus sort jewelry into gold, silver, gold-plated and two-tone1.
Stones are named plainly: the menus separate lab-grown and mined diamonds, CZ and simulated gemstones1, lab-grown diamonds say so in the title and description5, CZ is called CZ36 and synthetic sapphires are called synthetic10. Its product pages warn that most gemstones are treated and that weights are approximate23. On one $37,995 lab-grown tennis necklace, though, the title says 61.00 ct. t.w. and the description 69.00 ct. t.w.4.
Ross-Simons says its own gemologists provide every detail of its pieces, down to clarity8, and its Warwick page advertises ‘Certified Diamonds’ without naming a lab9; we found no GIA, IGI or other lab report on the diamond pages we checked or in the first 2,000 products of its feed4,5,6,7,8,9,10. The review site Willyou notes that Ross-Simons says its in-store graders follow GIA standards, but that it’s impossible to know how accurate their system is11. We found no appraisal offer and no sourcing policy1,2,3,4,5,6,7,8,12,13,37. Ross-Simons says it buys direct from its manufacturers so you get ‘a fair value’8.
All details we checked
| What it sells (product feed, first 2,000 products) | Fine jewelry, watches, bridal jewelry and a few accessories10 |
|---|---|
| Prices (product feed, first 2,000 products) | Jewelry from $29 to $37,995; half of all products cost $595 or less (our count)10 |
| Estate jewelry | Vintage pieces sold with an approximate date, such as 'C. 1990 Vintage'34 |
| Estate and watches (menu) | Estate jewelry and pre-owned Rolex watches1 |
| Sales | A 25% off gemstone sale on the home page when we checked1 |
| Gold karats (Warwick store page) | '10kt, 14kt and 18kt gold classics' from its own collections9 |
| Solid gold | Karat named on each piece (10kt, 14kt, 18kt, 21kt); alloy not given6 |
| Vintage 21kt piece | '21kt Yellow Gold'35 |
| Gold over silver | '18kt Gold Over Sterling', tagged as gold-plated in the product feed23 |
| Gold-plated tag (product feed) | Pieces in 18kt gold over sterling carry the feed tag 'GOLDPLATED'10 |
| Metal menu | Gold, silver, gold-plated and two-tone jewelry1 |
| Plating thickness | Not given8,10,23,24,25 |
| Stone menus | Separate sections for lab-grown and mined diamonds, CZ and simulated gemstones1 |
| Lab-grown diamonds | Named 'lab-grown' in the title and description5 |
| Silver | 'Sterling Silver'36 |
| Synthetic stones (product feed) | Synthetic sapphires named as 'Synthetic'10 |
| Treatments | 'Most gemstones are treated to enhance their beauty'; weights approximate23 |
| A $37,995 lab-grown tennis necklace | Title says 61.00 ct. t.w., its description says 69.00 ct. t.w.4 |
| Who grades | Its own gemologists 'provide every detail, down to clarity, metal, and origin'8 |
| 'Certified' diamonds | The Warwick page promises 'Certified Diamonds' without naming a lab9 |
| Lab reports | No GIA, IGI or other lab named on the diamond pages we checked or in the product feed4,5,6,7,8,9,10 |
| Review site Willyou | Ross-Simons says its in-store graders follow GIA standards11 |
| Appraisal | Not mentioned2,3,4,5,6,7,8,12,13 |
| Sourcing policy | None found1,2,4,5,6,7,8,37 |
| Pricing claim | 'We buy direct from our manufacturers'8 |
| Ring sizes | Gemstone ring offered in sizes 5 to 96 |
Payment
Ross-Simons accepts Mastercard, Visa, American Express, Discover, Apple Pay, Venmo and Affirm, plus PayPal for US-based accounts on orders shipped within the US22. Affirm splits a purchase into monthly payments over three, six or twelve months22. The store runs on Shopify1.
All details we checked
| Payment methods | Mastercard, Visa, Amex, Discover, Apple Pay, Venmo, Shopify Payments, Affirm; PayPal for US accounts shipping in the US22 |
|---|---|
| Affirm | Monthly installments over three, six or twelve months22 |
| Checkout platform (page code) | Shopify1 |
What customers say
Google shows the Warwick store — listed there as Ross-Simons’ flagship — at 4.0 from 114 reviews19; a separate Ross-Simons listing in Cranston has 3.6 from 5538, and Yelp rates the Warwick store 3.0 and sums up its reviews as mixed39. Google shows a 4.0 TrustScore for www.ross-simons.com on Trustpilot, from about 2,021 reviews20,21; Trustpilot’s summaries praise fast, reliable delivery but mention complaints about overpriced jewelry that tarnished20,40. BBB directory listings show Ross-Simons as an accredited business rated A+, and its BBB customer reviews average 4.42 from 57041,42; we’re still checking how it answers BBB complaints.
Other platforms are harsher: ResellerRatings shows 1.34 stars from 388 reviews, and PissedConsumer 2.9 from 2126,43. On forums, a PriceScope user calls it ‘great for fun pieces’ but its diamond quality ‘sub-par’, and a PurseForum user calls it ‘cheaper, lower quality’44; the review site Willyou doesn’t recommend it as a place to buy a diamond, citing third-party designers and internally graded stones11. A Reddit user in a thread about Ross-Simons buying gold and silver says they had done it twice ‘with no issue’45.
All details we checked
| Google (Warwick store, listed as its flagship) | 4.0 from 114 reviews19 |
|---|---|
| Google (Cranston listing) | 3.6 from 55 reviews38 |
| Yelp stars (Google result) | 3.039 |
| Yelp (Warwick store) | 3.0; 'reviews are mixed': selection, prices and service praised, shipping often prompt39 |
| Trustpilot (Google's star rating) | 4.0 for www.ross-simons.com20 |
| Trustpilot reviews | About 2,021 reviews21 |
| Trustpilot summary (another page) | Delivery praised as fast and reliable40 |
| Trustpilot summary (Google result) | Negative reviews mention prices and tarnish; others praise fast shipping20 |
| BBB (directory listings in Google results) | Accredited, rated A+41 |
| BBB customer reviews (Google result) | 4.42 out of 5 from 570 reviews42 |
| ResellerRatings (Google result) | 1.34 stars from 388 reviews26 |
| PissedConsumer (Google result) | 2.9 from 21 reviews43 |
| Forums | PriceScope: fine for 'fun pieces' but diamond quality 'sub-par'; PurseForum: 'cheaper, lower quality'44 |
| Review site Willyou | Doesn't recommend it for engagement diamonds: internally graded stones11 |
| Reddit, selling gold to it | 'I have done it twice now with no issue'45 |
Official social profiles
Linked from Ross-Simons’s own website, so these are the brand’s real accounts.
Alternatives to Ross-Simons
- Shane Co. — A family-owned US jeweler with free 60-day returns, free insured shipping and a lifetime warranty
- Rogers & Hollands — A family-owned chain with 60 days to return and insured, signed-for shipping, free over $99
- Gabriel & Co. — A New York fine-jewelry designer with a lifetime manufacturing-defect warranty and a free return label
Ross-Simons FAQ
Is Ross-Simons legit?
Yes, it’s a long-established retailer: started in Providence in 19528 and run by a named company, Luxury Brand Holdings, Inc., from Cranston, Rhode Island16,17, with a store in Warwick and a 4.0 TrustScore from about 2,021 Trustpilot reviews9,20,21. Its weak points are its terms: no warranty on its pages, a possible $4.95 return fee, and the risk of loss on you once the parcel ships2,3,8,12,13,14,15,16.
Is Ross-Simons jewelry real gold?
Its solid-gold pieces are sold by karat — 10kt, 14kt and 18kt gold6,9. Pieces labeled ’18kt Gold Over Sterling’ are tagged as gold-plated in its product feed10,23, so check the metal in the title before you buy.
Does Ross-Simons sell real diamonds?
Yes: it sells both mined and lab-grown diamonds, each in its own section, alongside CZ and simulated gemstones that are labeled as such1,5. Its diamonds are described by its own gemologists, and we found no GIA or IGI report on the pages we checked4,5,6,7,8,9,10. It says most gemstones are treated23.
What is Ross-Simons' return policy?
You have 30 days from the day you receive an order to return it unused for a refund or exchange; original shipping isn’t refunded3. Returns start online through Loop Returns, and Ross-Simons may include a flat $4.95 fee for return shipping and handling12. You can also ship it yourself, insured, to Ross-Simons, Attn: Returns Department, 9 Ross Simons Dr., Cranston, RI 0292012.
Does Ross-Simons have a warranty?
We found no warranty against defects on its pages2,3,8,12,13,14,15. You can buy Extend protection for an item3, and its Terms of Use say purchases are at your sole risk17. The main protection is its 30-day return policy3.
How long does Ross-Simons take to ship?
Free standard shipping takes 3–6 business days2; Express 2-Day costs $12.95 more and Overnight $20.9515. Pieces shipped by the manufacturer take about 2 weeks15.
Who owns Ross-Simons?
Its site is run by Luxury Brand Holdings, Inc., which trades as Ross-Simons16; a press release calls Ross-Simons a division of that company27, and CB Insights lists Nonantum Capital Partners as an investor28. It was started in 1952 by Sidney Thomas Ross and his wife Lillian8.
Where is Ross-Simons located, and does it have a store?
Its head office is at 9 Ross-Simons Drive in Cranston, Rhode Island17. Its store is at 136 Route 5 in Warwick, Rhode Island, open Monday to Saturday 10am–6pm and Sunday noon–5pm9.
How can I contact Ross-Simons customer service?
Call 800-835-0919, seven days a week from 7 am to 11 pm Eastern, email [email protected], or use the chat on its site12,14.
Does Ross-Simons buy jewelry?
Yes, through the Ross-Simons Gold Exchange, which buys unwanted jewelry for cash and promises to send it back at no cost if you aren’t satisfied30. A Reddit user says they had sold to it twice with no issue45.
Is Ross-Simons good quality?
Opinions are mixed. Trustpilot shows 4.0 from about 2,021 reviews, but its summary mentions complaints about overpriced jewelry that tarnished20,21; forum users call it fine for ‘fun pieces’ but ‘cheaper, lower quality’44. Its gold-plated pieces come with no plating thickness8,10,23,24,25.
Why is Ross-Simons so cheap?
Ross-Simons says it buys direct from its manufacturers so you get ‘a fair value’8. Part of its range is gold-plated sterling silver rather than solid gold, so check the metal in each title10,23.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Nov 3, 2026 — First published, before our editor’s review. Every fact checked against ross-simons.com and the other sources listed below as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.
- Ross-Simons — home page
- Ross-Simons — Customer Care and FAQs
- Ross-Simons — Refund policy
- Ross-Simons — product page: 61.00 ct. t.w. Lab-Grown Diamond Tennis Necklace in 14kt White Gold
- Ross-Simons — product page: .20 Carat Emerald-Cut Lab-Grown Diamond Charm in 14kt Yellow Gold
- Ross-Simons — product page: .60 Carat Emerald and .25 ct. t.w. Diamond Heart Ring in 14kt Yellow G
- Ross-Simons — product page: 7.00 Carat Sky Blue Topaz Heart Pendant Necklace with .18 ct. t.w. Dia
- Ross-Simons — About Us
- Ross-Simons — Ross-Simons Jewelry Store inWarwick, RI
- Ross-Simons' product feed (products.json on ross-simons.com, the first 2,000 products)
- willyou.net: The Truth About Ross-Simons' Engagement Rings — Google result snippet, Nov 3, 2026
- Ross-Simons — Returns & Exchanges
- Ross-Simons — Our Guarantee
- Ross-Simons — Contact information
- Ross-Simons — Shipping & Delivery
- Ross-Simons — Terms of service
- Ross-Simons — Terms of Use of this Web Site
- Domain registration record (RDAP)
- Google search: ross-simons warwick ri
- ca.trustpilot.com: Read Customer Service Reviews of www.ross-simons.com — Google result snippet, Nov 3, 2026
- trustpilot.com: Best in Jewelry Store United States — Google result snippet, Nov 3, 2026
- Ross-Simons — Payment Options
- Ross-Simons — product page: 3.60 ct. t.w. Amethyst Drop Earrings in 18kt Gold Over Sterling
- Ross-Simons — product page: Italian 18kt Gold Over Sterling Hoop Earrings with Removable 10-11mm P
- Ross-Simons — product page: 4.20 Carat Amethyst Heart Pendant Necklace with .50 ct. t.w. White Top
- resellerratings.com: 388 Reviews of Ross-simons.com — Google result snippet, Nov 3, 2026
- prnewswire.com: Ross-Simons, America's Favorite Jeweler, Announces the … — Google result snippet, Nov 3, 2026
- cbinsights.com: Ross Simons Stock Price, Funding, Valuation, Revenue … — Google result snippet, Nov 3, 2026
- bostonherald.com: Ross-Simons Jewelers rebranding some locations — Google result snippet, Nov 3, 2026
- Ross-Simons — Gold Buy
- Ross-Simons — Contact
- trustpilot.com: Ross Simons Reviews — Google result snippet, Nov 3, 2026
- Ross-Simons — Shipping policy
- Ross-Simons — product page: C. 1990 Vintage 3mm 14kt Yellow Gold Rope-Chain Bracelet. 7.5"
- Ross-Simons — product page: C. 2000 Vintage Rainbow Enamel Swan Ring in 21kt Yellow Gold. Size 7.7
- Ross-Simons — product page: 1.50 ct. t.w. CZ Twisted Hoop Earrings in Sterling Silver. 1"
- Ross-Simons — Jewelry Education & Buying Guides | Ross-Simons
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