Is Rogers & Hollands legit? Our verdict
A family-owned jewelry chain dating to 1910, run by Rogers Enterprises, Inc. — 60 days to return, free insured shipping with a signature on orders of $99 or more, PayPal, Klarna and its own credit account, and a free diamond guarantee, but mail returns go back at your cost and risk, the guarantee covers diamonds only and needs an inspection every six months, and its diamonds come without a named grading lab.
Visit Rogers & HollandsThe bottom line. Rogers & Hollands traces its history to Hollands Jewelers, open since 1910, and to Rogers Jewelers, founded in 1945 in Harvey, Illinois15; it says it is family-owned and run by Rogers Enterprises Inc., with stores in 13 states15, and its privacy policy names Rogers Enterprises, Inc., a Delaware corporation, as the operator of the site16. Pieces in new condition can be returned for a full refund within 60 days or exchanged within 1001, shipping is free on orders of $99 or more and every package is fully insured and signed for6, and you can pay with cards, PayPal, Klarna or its own credit account5. Its free We Will guarantee cleans and inspects diamond jewelry and covers diamonds against loss from the mounting and chipping for as long as you own the piece2. It lands just above the ‘caution’ range because mail returns are shipped and insured by you, at your risk1,4,5,6, that guarantee covers diamonds only and lapses if you miss a six-month inspection2, sizing and repairs are paid unless you buy a protection plan17, and the diamond pages we read name no grading lab or report7,8,9,10,11,12,13,14. Its stores are rated 4.6 on Google18,19,20.
What we like
- A family-owned chain with roots in 1910; the company behind the site, Rogers Enterprises, Inc., is named, with its corporate office in Matteson, Illinois4,15,16
- 60 days to return for a full refund and 100 days to exchange, the same on every page we read1,4,6
- Free shipping on orders of $99 or more, fully insured, with a signature on every shipment6
- Cards, PayPal, Apple Pay, Google Pay, Amazon Pay and Klarna5,21
- A free guarantee against lost or chipped diamonds, with free cleaning and inspection, for as long as you own the piece2
- Natural, lab-grown, moissanite and cubic zirconia stones are named as such8,12,22,23
- Phone, email, a contact form and live chat every day5,16
Watch out for
- Mail returns are shipped and insured by you, and the company isn’t liable for loss on the way; original shipping isn’t refunded unless the item was damaged, defective or wrong1,4,5,6
- The free guarantee covers diamonds only, in karat gold, platinum or palladium, and lapses if you miss a six-month inspection2
- No general warranty against manufacturing defects; sizing and repairs are paid without a protection plan1,2,4,5,15,17,24
- The diamond pages we read give only the store’s own color and clarity grades and name no lab or report7,8,9,10,11,12,13,14
- Altered pieces carry a 10% restocking fee of up to $751
- No sourcing policy found, and appraisals cost $225 extra3,4,5,15,25,26,27
On this page
At a glanceTrust Score breakdownWho is behind Rogers & HollandsHow to reach Rogers & HollandsReturns & exchangesShipping & deliveryWarranty & aftercareWhat Rogers & Hollands sells & what it costsPayment & financingWhat customers sayRogers & Hollands FAQUpdate historySourcesOther stores we’ve checked
Rogers & Hollands policies at a glance
| Return window | 60 days for a full refund, 100 days to exchange; online orders exchanged in stores only1 |
|---|---|
| Return shipping | You ship by USPS, insured, at your own risk; or return in a store1,4,5,6 |
| Can't be returned | Worn pieces, customized jewelry, engraved items, special-order watches, pre-owned Rolexes1 |
| Refund | Same form as the payment; 10% restocking fee (max $75) on altered pieces; service fees kept1 |
| Warranty | Free We Will guarantee for diamonds (loss, chips) with inspections every 6 months; paid protection plans2,17 |
| Resizing | Paid, or included with the paid lifetime protection plan17 |
| Shipping | Free on $99+ ($10 below); fully insured; signature on all shipments6 |
| Financing | Klarna, in-house credit account, Progressive Leasing; layaway in stores21 |
| Payment | Credit cards, PayPal, Apple Pay, Google Pay, Amazon Pay5 |
| Company named on the site | Yes: Rogers Enterprises, Inc., Matteson, Illinois16 |
How Rogers & Hollands scores
| Identity & transparency | 20 / 20 Company address in Matteson, IL, and store addresses; Phone, email and live chat; Domain registered in 1997; Rogers Enterprises, Inc. named on the site; The founding family named on the site; the current president only in the press |
| Purchase protection | 18 / 25 60 days; You ship and insure mail returns yourself; Full refund for unaltered pieces; the 10% fee applies only to altered ones; The same 60 and 100 days on every page we read; Customized and engraved pieces excluded; Free over $99, fully insured, signature on all shipments; Insured, but no lost-package process described |
| Warranty & aftercare | 2 / 15 No general defect warranty; the free guarantee covers diamonds only; Free cleaning and inspection; repairs are paid; Resizing is paid; Diamonds only; lapses without inspections every 6 months |
| Product transparency | 6 / 15 Store's own color and clarity grades; no lab named; Karat given, alloy not; plating thickness not given; Natural, lab-grown, moissanite and cubic zirconia named as such; Not included; an appraisal costs $225; No sourcing policy found |
| Payment safety | 10 / 10 Cards and PayPal; Klarna; Hosted Demandware commerce platform |
| Reputation | 6 / 15 No profile found yet; No flagship named; stores rated 4.6 with 258–689 reviews; Accredited and rated A+; complaint handling not yet checked; Service, sizing and workmanship complaints |
We are still checking Rogers & Hollands on Trustpilot and the BBB; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Rogers & Hollands
Rogers & Hollands says Hollands Jewelers has been open since 1910, Rogers Jewelers started in 1945 with a store in Harvey, Illinois, opened by Bernard Friedman and Herbert Goldstone, and the company bought Hollands Jewelers in 197915. It describes itself as the oldest and largest family-owned jewelry retailer in the United States, run by Rogers Enterprises Inc. with stores in 13 states15; its stores trade as Rogers & Hollands in more north-western states and as Ashcroft & Oak in more south-eastern ones15. Its pages give slightly different store counts: 72 stores on the about page, 70 locations across 15 states on its community page3,15.
The privacy policy says the site is operated by Rogers Enterprises, Inc., a Delaware corporation16, and gives its address as 20821 South Cicero Avenue in Matteson, Illinois16. The about page names founder Bernard R. Friedman and Juell and Alan Kadet15, and quotes the company’s president without giving a name15. Elsewhere, Authority Magazine names Brent Stern as President of Rogers Enterprises28, and the BBB lists Juell Kadet as owner29. The rogersandhollands.com domain dates from November 199730.
All details we checked
| Founded | Hollands Jewelers opened in 1910; Rogers Jewelers in 1945 in Harvey, Illinois; one company since 197915 |
|---|---|
| Ownership | Family-owned and operated; describes itself as the oldest and largest family-owned jeweler in the US15 |
| Two store names | Ashcroft & Oak in more south-eastern states, Rogers & Hollands in more north-western ones15 |
| Stores | 'One of our 72 stores' (about page); '70 … locations across 15 states' (community page)15 |
| Stores (community page) | 70 locations across 15 states3 |
| Company behind the site | Rogers Enterprises, Inc., a Delaware corporation, d/b/a Rogers & Hollands and Ashcroft & Oak16 |
| Terms of use | Name Rogers Enterprises Inc.26 |
| Company address (privacy policy) | 20821 S. Cicero Avenue, Matteson, IL 6044316 |
| Corporate office | Matteson, Illinois (P.O. Box 879 for mail-in inspections and repairs)4 |
| Store addresses | Listed with street addresses, e.g. North Riverside Park Mall, 7501 West Cermak31 |
| People named on the site | Founder Bernard R. Friedman; Juell Kadet and her husband Alan Kadet (Chairman from the mid-1980s)15 |
| Current president | Quoted on the about page, but not named15 |
| President (third-party) | Brent Stern, President of Rogers Enterprises, Inc. (Authority Magazine interview)28 |
| Owner (BBB profile) | Mrs. Juell Kadet, Owner29 |
| Domain registered | November 6, 199730 |
How to reach Rogers & Hollands
Its Guest Support Team answers at 708-679-7588 on weekdays from 8:30 am to 5 pm Central time, or through a contact form5, and live chat runs from 8 am to 9 pm Monday to Saturday and 9 am to 6 pm on Sunday, Central time5. You can also email [email protected]16, and the repair team at [email protected]4. The company says it tries to accommodate changes to an order, but some may need a new order5.
All details we checked
| Phone | Guest Support 708-679-7588 (weekdays 8:30–5 CST); (800) 829-2600 for the credit account5 |
|---|---|
| Live chat | Sun 9–6, Mon–Sat 8–9 CST5 |
| Contact form; [email protected] (privacy policy); [email protected] for repairs16 | |
| Repairs email | [email protected]4 |
| Changing an order | 'We strive to accommodate'; sometimes a new order is needed5 |
Returns & exchanges
Pieces in new condition can be returned for a full refund within 60 days or exchanged within 100 days with a valid receipt; online purchases can be returned by mail or in any store, but exchanged only in a store1. The FAQ and the summary on its other pages give the same 60 and 100 days4,6. Worn pieces, customized jewelry, special-order watches, pre-owned Rolexes and engraved items can’t be returned1. Refunds go back in the same form as the payment, and online returns are processed within 1–2 business days of arriving1,5.
Some fees apply: services such as sizing, soldering and shipping aren’t refunded, a piece that was altered (sized, soldered or with a customized stone) carries a 10% restocking fee of up to $75, and a missing diamond certification card or lab report costs $501. To return by mail, you send the piece by USPS to Matteson, insured for its full price; the company takes no responsibility for loss or damage on the way, and the original shipping isn’t refunded unless the item was damaged, defective or wrong1. We found no prepaid return label1,4,5,6.
Diamond jewelry bought from Rogers & Hollands can be traded in at its original price toward a new purchase that costs at least double; pieces from other jewelers are evaluated and can count for up to 25% of a new purchase32. The company doesn’t buy jewelry back5.
If you send an online order back by mail, you ship it yourself, insured for its full price, and Rogers & Hollands takes no responsibility if it’s lost or damaged on the way1,4,5,6. Online purchases can also be returned at any of its stores1.
Check Rogers & Hollands’s current return policy on rogersandhollands.com ↗
All details we checked
| Return window | 60 days for a full refund, 100 days to exchange; online purchases exchanged only in stores1 |
|---|---|
| FAQ | Same 60 and 100 days, for items with no signs of wear4 |
| Policy summary on its pages | '60 days to return and 100 days to exchange'6 |
| Condition | Worn pieces (scratches, marks, dents) can't be returned or exchanged1 |
| Can't be returned | Customized jewelry, special-order watches, pre-owned Rolexes, engraved items1 |
| Refund method | 'Issued in the same tender as the original purchase'1 |
| Refund | Same tender as the purchase; online returns processed in 1–2 business days5 |
| Fees | Service fees (sizing, soldering, shipping) not refunded; 10% restocking fee, max $75, on altered pieces; $50 for missing certification cards1 |
| Returning by mail | Buyer ships by USPS, insured for the full price; the store isn't liable for loss in transit; original shipping not refunded1 |
| Returns address | REI Guest Service Dept., P.O. Box 879, Matteson, IL 604431 |
| Prepaid return label | None offered1,4,5,6 |
| Trade-in | Its own diamond jewelry at the full original price toward a piece twice as expensive; other jewelers' pieces up to 25% of a new purchase32 |
| Buying jewelry | Doesn't buy jewelry; trade-ins only5 |
Shipping & delivery
Shipping is free on orders of $99 or more and $10 below that; every package is fully insured against loss or damage at no extra charge and needs a signature6. Standard delivery takes 3 business days after shipping, or 1 business day with $50 expedited shipping6, and in-stock items that need no sizing or engraving ship the next business day6. Store pickup is free with no minimum6; the FAQ on product pages simply calls ground shipping free8.
The shipping policy doesn’t say how a lost package is handled4,5,6,26; for a defective or wrong item, you send a photo through chat5. Rogers & Hollands doesn’t ship abroad, except to military bases6.
Check Rogers & Hollands’s current shipping options on rogersandhollands.com ↗
All details we checked
| Shipping | Free on orders of $99+ ($10 below); fully insured at no charge; signature on all shipments6 |
|---|---|
| Delivery | Standard: 3 business days after shipping; expedited ($50): 1 business day6 |
| Processing | In-stock items without sizing or engraving ship the next business day; non-standard ring sizes add up to 5 business days6 |
| Store pickup | Free at any store, no minimum; 14 days to collect6 |
| Product-page FAQ | Says 'Ground Shipping is FREE'8 |
| Lost-package claims | No claim process described4,5,6,26 |
| Defective or wrong item | Send a photo through chat5 |
| Where it ships | Not abroad, except to military bases; no freight forwarders6 |
Warranty & aftercare
The free warranty is the We Will Diamond Guarantee: for as long as you own the piece, Rogers & Hollands cleans and inspects your diamond jewelry at no charge and guarantees its diamonds against loss from the mounting and against chipping2. It applies only to jewelry whose stones are all diamonds or that has a diamond center, only in karat gold, platinum or palladium, and only to single diamonds up to 2.05 carats; it doesn’t cover metal work or labor, and if you miss a six-month inspection your diamonds aren’t covered until the piece is re-inspected and any repairs are done and paid for2. Theft isn’t covered2, and sizing and repairs under the guarantee are paid17. If you don’t live near a store, inspections can be done by mail, with shipping in at your expense and risk5.
We found no other warranty against manufacturing defects1,2,4,5,15,17,24. For the rest of the piece, it sells 3-year and lifetime protection plans that need no inspections and cover stone loss and chips, repairs from normal wear and, with the lifetime plan, ring sizing17; on a $2,999 ring they cost $125.99 and $359.99, and they can’t be bought for orders shipped to Florida or California7. The plans are administered by Guardsman US LLC33, and neither plans nor the guarantee cover loss or theft of the piece itself5.
Repairs start with an inspection and an estimate and carry a 90-day workmanship guarantee on the area serviced5. Ordering a ring in a size that isn’t in stock costs extra, $39.99 on the ring we checked7, and appraisals cost $225 per item through an independent appraiser5.
The We Will guarantee protects your diamonds only while you keep up an inspection every six months; miss one, and the diamonds aren’t covered until the piece is re-inspected and any repairs are paid for2. You need the receipt of your most recent inspection to use the guarantee2, so keep each one.
Check Rogers & Hollands’s current warranty terms on rogersandhollands.com ↗
All details we checked
| We Will Diamond Guarantee | Free, for as long as you own the piece: cleaning and inspection, and diamonds guaranteed against loss from the mounting and chipping2 |
|---|---|
| We Will limits | Diamonds only (all-diamond pieces or a diamond center), karat gold or platinum only, single stones up to 2.05ct; no metal work or labor; lapses after a missed 6-month inspection2 |
| Not covered | Theft, acts of God; harsh treatment2 |
| Sizing and repairs under We Will | For a fee17 |
| Inspections by mail | Possible: you ship to Matteson by USPS registered mail at your cost and risk; returned insured at their cost (about 14 business days)5 |
| Manufacturing-defect warranty | None found apart from the We Will guarantee1,2,4,5,15,17,24 |
| Protection plans | Paid 3-year or lifetime plans: no inspections, free cleaning, stone loss and chips, sizing (lifetime plan), repairs from normal wear17 |
| Plan prices | From $19.99 (3-year) / $42.99 (lifetime) for $50–$99.99 pieces34 |
| Plan price on a $2,999 ring | Lifetime $359.99, 3-year $125.99; not sold on orders shipped to Florida or California7 |
| Plans provided by | Guardsman US LLC, Bedford, Texas33 |
| Loss or theft | Not covered by any plan5 |
| Repairs | Estimate first; 90-day workmanship guarantee on the area serviced5 |
| Sizing when you order | Non-stock sizes cost extra ($39.99 on the ring we checked)7 |
| Appraisals | $225 per item, through an independent appraiser5 |
What Rogers & Hollands sells & what it costs
In the product pages we opened, prices ran from $78.00 for a gold-plated silver bracelet to $7,999.00 for a 3 1/2ctw diamond engagement ring9,35.
Natural diamonds are labeled ‘Diamond (Natural)’8, but the diamond pages we read give only the store’s own color and clarity grades and mention no grading lab or report7,8,9,10,11,12,13,14. A 1/3ct solitaire at $699.99 is graded HI color and I1-2 clarity8; the four princess-cut centers of the $7,999.00 ring total 1.60ct at HI and I29; and a 2 1/2ct lab-grown solitaire at $2,800.00 is described as F color and VS clarity11. The returns policy charges $50 for ‘missing diamond certification cards or lab reports’ without naming a lab1,4,5. One engagement ring is simply called ‘Gia’, a style name10.
Lab-grown diamonds carry ‘Lab Grown’ in their names and ‘Diamond (Lab Grown)’ as the stone type12, cubic zirconia is called ‘CZ’ and ‘cubic zirconia’23, and moissanite ‘Created Moissanite’22. Black diamonds are listed as ‘Diamond (Black)’14, and the terms say gemstones and colored diamonds may have been treated, for example by heating, irradiation or fracture filling26.
Gold is given by karat in product names, such as 14k, with ‘Gold’ as the metal type and no alloy36; gold-plated silver and 18k gold vermeil pieces don’t give the plating thickness13,35. The terms explain how much a fractional carat weight can vary, for example .45 to .55 carats for 1/2 carat26.
We found no sourcing policy, such as Kimberley Process compliance or recycled metals, on its pages3,4,5,15,25,26,27, and no appraisal included with purchases; an appraisal costs $225 per item5.
All details we checked
| Plated pieces | 'Sterling Silver with Gold Plate'; thickness not given35 |
|---|---|
| 3 1/2ctw quad engagement ring ($7,999.00) | Four princess-cut centers totaling 1.60ct; color HI, clarity I29 |
| Natural diamonds | Stone type 'Diamond (Natural)'8 |
| 1/3ct solitaire ($699.99) | Store grading only: color HI, clarity I1-2; no report mentioned8 |
| 2 1/2ct lab-grown solitaire ($2,800.00) | F color, VS clarity; no report mentioned11 |
| Grading reports | No lab or report named on the diamond pages we read7,8,9,10,11,12,13,14 |
| Certification cards | The returns policy charges $50 for 'missing diamond certification cards or lab reports'1 |
| Lab named in the returns policy | None1,4,5 |
| A ring named 'Gia' | 'Gia.' is the ring's style name, not the GIA lab10 |
| Lab-grown labeling | 'Lab Grown' in names; stone type 'Diamond (Lab Grown)'12 |
| Cubic zirconia | Named 'CZ' and 'cubic zirconia'23 |
| Moissanite | Named 'Created Moissanite'22 |
| Black diamonds | Stone type 'Diamond (Black)'14 |
| Treatments | Terms: gemstones and colored diamonds may have been treated26 |
| Gold | Karat in the name ('14k Yellow Gold'); metal type 'Gold'; alloy not given36 |
| Vermeil | 'Finished in 18k gold vermeil'; thickness not given13 |
| Gemstones | Stone type and size given37 |
| Carat tolerances | 1/4ct means .23–.27ct, 1/2ct means .45–.55ct26 |
| Sourcing policy | None found3,4,5,15,25,26,27 |
| Appraisal with purchase | Not included; offered for $2255 |
Payment & financing
Rogers & Hollands accepts cash, credit cards, checks, its own gift cards and credit account, Klarna, Progressive Leasing, Apple Pay, Google Pay, Amazon Pay and PayPal5. The site’s code shows it runs on the Demandware commerce platform27.
Through Klarna you can pay in 4 interest-free payments on orders of $35 to $1,500, pay in 30 days on $500 to $1,000, or finance for up to 24 months on $999 to $10,00021. Its in-house credit account needs no down payment and charges no interest if paid in full within 6, 12 or 18 months21, and Progressive Leasing’s lease-to-own costs more than the cash price21. Layaway is offered in stores only, with a 10% deposit and six monthly payments; deposits are refundable within 30 days, and a later cancellation costs a $75 fee21.
All details we checked
| Payment methods | Cash, credit card, check, gift cards, its credit account, Klarna, Progressive Leasing, Apple Pay, Google Pay, Amazon Pay, PayPal5 |
|---|---|
| Checkout | Salesforce Commerce Cloud (Demandware) storefront and checkout (page code)27 |
| Klarna | Pay in 4 ($35–$1,500), pay in 30 days, or 6–24 months' financing up to $10,00021 |
| In-house credit account | $0 down; no interest if paid in full within 6, 12 or 18 months; subject to credit approval21 |
| Lease-to-own | Progressive Leasing; costs more than the cash price21 |
| Layaway | In stores only: 10% deposit, six monthly payments; a $75 fee if cancelled after 30 days21 |
What customers say
Rogers & Hollands names neither a flagship nor a head-office store5,15,27,31, so we score the Google tier that every store rating we found reaches: its stores at Orland Square in Orland Park, in Schaumburg and in Wauwatosa are each rated 4.6, from 258, 689 and 587 reviews18,19,20. Yelp averages 3.6 across 1,069 reviews of its stores38. A BBB directory lists the company as accredited with an A+ rating39, while its BBB customer reviews average 1 out of 5 from 1240. We’re still checking Trustpilot and the BBB by hand.
The complaints we found are mostly about service and workmanship. PriceScope says customer service is ‘consistently subpar’ and that some of its diamonds ‘have questionable certificates’41; on Birdeye, a buyer at its Bloomington, Indiana store says the manager got a ring size wrong and called back to raise the price after the order42; and on Weddingbee, a buyer regrets their ring because ‘the craftsmanship is horrible’43. On the other side, a Reddit user who bought a ring there 11 years ago says an upgrade credits what you paid for your first ring44.
All details we checked
| Flagship or head-office store | Not named on the site5,15,27,31 |
|---|---|
| Google (Orland Square store, Orland Park, IL) | 4.6 from 258 reviews18 |
| Google (Schaumburg store) | 4.6 from 689 reviews19 |
| Google (Mayfair store, Wauwatosa, WI) | 4.6 from 587 reviews20 |
| Yelp (all stores) | 3.6 from 1,069 reviews38 |
| BBB | Accredited, rated A+ (BBB directory listing); customer reviews average 1/5 from 1239 |
| BBB customer reviews | 1/5 average from 12 reviews40 |
| PriceScope | 'Customer service … consistently subpar'; some diamonds have 'questionable certificates'41 |
| PriceScope | 'Questionable certificates'41 |
| Birdeye (Bloomington, IN store) | A buyer says the manager got a ring size wrong and raised the price after the order42 |
| Weddingbee forum | A buyer regrets her ring: 'the craftsmanship is horrible'43 |
| Reddit, r/grandrapids | An 11-year customer: upgrades credit what you paid for the first ring44 |
Official social profiles
Linked from Rogers & Hollands’s own website, so these are the brand’s real accounts.
Alternatives to Rogers & Hollands
- Shane Co. — A family-owned US jeweler with free 60-day returns, free insured shipping and a lifetime warranty
- Kay Jewelers — A US mall chain with a free lifetime diamond and gemstone guarantee, a 12-month mounting warranty and free cleaning
- Keyzar — Online engagement rings with GIA or IGI reports and a lifetime manufacturing-defect warranty
Rogers & Hollands FAQ
Is Rogers & Hollands legit?
Yes. It’s a family-owned chain whose history goes back to 1910, run by Rogers Enterprises, Inc.15,16, with 60-day returns and fully insured shipping1,6, and its stores are rated 4.6 on Google18,19. Our score is held back by mail returns you ship at your own cost and risk1,4,5,6, a free guarantee that covers diamonds only2, and diamonds sold without a named grading lab7,8,9,10,11,12,13,14.
Who owns Rogers & Hollands?
Rogers Enterprises, Inc., a family-owned Delaware corporation that also trades as Ashcroft & Oak15,16. The site names founder Bernard R. Friedman and Juell and Alan Kadet15; the BBB lists Juell Kadet as owner29, and Authority Magazine names Brent Stern as president28.
Where is Rogers & Hollands based?
In Matteson, Illinois, where its FAQ puts its corporate office4; the privacy policy gives Rogers Enterprises’ address as 20821 South Cicero Avenue, Matteson, IL 6044316. Its stores trade as Rogers & Hollands in more north-western states and as Ashcroft & Oak in more south-eastern ones15.
What is the Rogers & Hollands return policy?
60 days to return a piece in new condition for a full refund and 100 days to exchange it, with a valid receipt; online purchases can be returned by mail or in a store, but exchanged only in a store1. Worn, customized and engraved pieces can’t be returned1, altered pieces carry a 10% restocking fee of up to $751, and by mail you ship the return yourself, insured, at your own risk1.
What does the Rogers & Hollands warranty cover?
The free We Will Diamond Guarantee covers diamonds against loss from the mounting and chipping, with free cleaning and inspection, for as long as you own the piece2, but only for diamond jewelry in karat gold, platinum or palladium, single stones up to 2.05 carats, and only while you keep up six-month inspections2. Paid 3-year and lifetime protection plans add repairs and stone cover without inspections17; neither covers loss or theft of the piece5.
Does Rogers & Hollands resize rings?
Yes, for a fee: under the We Will guarantee, sizing and repairs are paid17, and a size that isn’t in stock costs extra when you order, $39.99 on the ring we checked7. The paid lifetime protection plan includes ring sizing17.
Does Rogers & Hollands buy back jewelry or take trade-ins?
It doesn’t buy jewelry, but it has a diamond trade-in program5: diamond jewelry bought from it counts at the original price toward a purchase that costs at least double, and pieces from other jewelers can count for up to 25% of a new purchase32.
Does Rogers & Hollands have layaway or financing?
Layaway is offered in stores only, with a 10% deposit and six monthly payments21. You can also use Klarna, its in-house credit account with no interest if paid in full within 6, 12 or 18 months, or Progressive Leasing, which costs more than the cash price21.
What is the Rogers & Hollands customer service number?
Its Guest Support Team answers at 708-679-7588 on weekdays from 8:30 am to 5 pm Central time5; live chat is open every day5.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Nov 2, 2026 — First published, before our editor’s review. Every fact checked against rogersandhollands.com and the other sources listed below as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Nov 2, 2026. Store policies change — check the store’s current terms before you buy.
- Rogers & Hollands — Return and Exchange Policies | Rogers & Hollands
- Rogers & Hollands — Free Lifetime "We Will" Guarantee | Rogers & Hollands
- Rogers & Hollands — Corporate Responsibility | Rogers & Hollands
- Rogers & Hollands — Frequently Asked Questions | Rogers & Hollands
- Rogers & Hollands — Get Support
- Rogers & Hollands — Shipping Policies | Rogers & Hollands
- Rogers & Hollands — product page: Shaylene. 1ct. Brilliant-Cut Diamond Engagement Ring in 14K White Gold
- Rogers & Hollands — product page: Brilliant Round 1/3ct. Diamond Solitaire Engagement Ring in 14k White Gold
- Rogers & Hollands — product page: Quad Set Diamond Engagement Ring 3½ ct. T.W.
- Rogers & Hollands — product page: Gia. Three-Stone Diamond Engagement Ring in 14k White Gold
- Rogers & Hollands — product page: Round Lab Grown Diamond 2 1/2ct. Bypass Solitaire Engagement Ring in 14k Yellow Gold
- Rogers & Hollands — product page: 1/2TW EF Brilliant Lab Crafted Studs in 14K White Gold
- Rogers & Hollands — product page: Lab Grown Diamond 1ctw. Omega Necklace in 18k Gold Vermeil
- Rogers & Hollands — product page: Men's Black & White Diamond Band 1/3ct. T.W.
- Rogers & Hollands — Know Better About Us | Rogers & Hollands
- Rogers & Hollands — Privacy Policy
- Rogers & Hollands — Warranty & Protection Plans
- Google search: rogers & hollands orland park
- Google search: rogers & hollands woodfield mall
- Google search: rogers & hollands wauwatosa
- Rogers & Hollands — Jewelry Financing Options | Rogers & Hollands
- Rogers & Hollands — product page: Emerald-Cut 1ctw. Created Moissanite Solitaire Engagement Ring in Sterling Silver
- Rogers & Hollands — product page: Round 3mm CZ Tennis Bracelet in Sterling Silver
- Rogers & Hollands — Jewelry Repairs | Rogers & Hollands Ashcroft & Oak
- Rogers & Hollands — Diamond Education| Rogers & Hollands
- Rogers & Hollands — Terms & Conditions
- Rogers & Hollands — home page
- medium.com: The Family Business Blueprint: Brent Stern of Rogers and … — Google result snippet, Nov 2, 2026
- bbb.org: Rogers and Hollands Jewelers | BBB Business Profile — Google result snippet, Nov 2, 2026
- Domain registration record (RDAP)
- Rogers & Hollands — Find A Store | Rogers & Hollands
- Rogers & Hollands — Trade-In Program Policies | Rogers & Hollands
- Rogers & Hollands — Jewelry & Watch Warranty Terms & Conditions
- Rogers & Hollands — Warranty & Protection Plans
- Rogers & Hollands — product page: Twisted Link Classic Bracelet in Sterling Silver with Gold Plate
- Rogers & Hollands — product page: Diamond Cut Rope Chain 20" in 14k Yellow Gold
- Rogers & Hollands — product page: 10k White Gold Aquamarine and Diamond Ring | Rogers & Hollands
- yelp.com: Rogers & Hollands Reviews – Yelp — Google result snippet, Nov 2, 2026
- bbb.org: BBB Accredited Jewelry Buyers near Westmont, IL — Google result snippet, Nov 2, 2026
- bbb.org: Rogers & Hollands | Ashcroft & Oak | BBB Reviews — Google result snippet, Nov 2, 2026
- pricescope.com: Rogers and Hollands Diamonds & Engagement Rings … — Google result snippet, Nov 2, 2026
- birdeye.com: Rogers & Hollands Jewelers – Jewelry in Bloomington, IN — Google result snippet, Nov 2, 2026
- boards.weddingbee.com: (Closed) Rogers & Hollands – Thoughts? — Google result snippet, Nov 2, 2026
- reddit.com: Rogers and Holland Jewelry Store : r/grandrapids — Google result snippet, Nov 2, 2026