Our verdict
A Canadian personalized-jewelry seller with a 99-day return window — even for engraved pieces — free shipping and a free first resize, but you pay return postage, its birthstones are simulated, and reviews are mixed.
Visit JewlrThe bottom line. Jewlr is run by 6888887 Canada Inc. under Ontario law6, on a domain registered in 20077. It offers 99 days to return, engraved items included2, free standard shipping8, one free resize within 30 days2 and a one-year warranty, lifetime on its bridal diamond rings5. It takes cards, PayPal, Affirm and Klarna9, and Trustpilot shows 4 out of 5 from about 6,600 reviews10,11. It loses points because no address is published2,6,9,12, you pay return shipping2, insurance and lost parcels aren’t addressed2,8,9, diamond rings come without grading reports4,5, and BBB shows 20 complaints while listing the Canadian business as out of business13.
What we like
On this page
At a glanceTrust Score breakdownWho is behind JewlrHow to reach JewlrReturns, refunds & cancellationsShipping & deliveryWarranty & resizingWhat Jewlr sells & what it costsPayment & financingWhat customers sayJewlr FAQUpdate historySourcesOther stores we’ve checked
Jewlr policies at a glance
| Return window | 99 days from the shipping date2 |
|---|---|
| Return shipping | Paid by you2 |
| Can't be returned | Resized, updated or repaired items; charity pendants2,6 |
| Refund | Full, minus shipping and gift-packaging charges2 |
| Warranty | One year; lifetime on Luxury Bridal diamond rings5 |
| Not covered by the warranty | Wear, tarnish, accidents, loss or theft, stone loss from wear5 |
| Resizing | One free within 30 days, up to two sizes2 |
| Made to order | 1–4 days8 |
| Shipping | Free standard (3–4 business days); insurance not mentioned2,8,9 |
| Financing | Affirm, Klarna9 |
| Diamond grading | No reports mentioned4,5 |
| Company named on the site | Yes: 6888887 Canada Inc. (no address)2,6,9,12 |
How Jewlr scores
| Identity & transparency | 12 / 20 No address published; Phone, email and live chat; Domain registered in 2007; 6888887 Canada Inc. named; No owners or managers named |
| Purchase protection | 15 / 25 99 days; Buyer pays return shipping; Full refund minus shipping; no restocking fee; Return policy and product pages agree; Even engraved items can be returned; No insurance mentioned; No lost-parcel process described |
| Warranty & aftercare | 7 / 15 One year (lifetime on bridal diamond rings); No free maintenance; One free resize within 30 days; Typical exclusions |
| Product transparency | 5 / 15 No grading reports for diamond rings; Karat and silver standard, no gold alloy; Simulated, CZ and genuine stones labeled; No appraisal mentioned; No sourcing policy found |
| Payment safety | 10 / 10 Cards and PayPal; Affirm and Klarna; Braintree and Stripe |
| Reputation | 7 / 15 4 from about 6,600 reviews; Online-only: scored on Trustpilot, 4.0; Not rated; 20 complaints; Recurring quality complaints |
We are still checking Jewlr's BBB listing and confirming its exact Trustpilot score; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Jewlr
Jewlr’s Terms say the site is created and controlled by Jewlr and 6888887 Canada Inc., with Jewlr UK Limited for the UK site6; Ontario law governs, and disputes go to confidential arbitration in Ontario6. The domain dates from 20077, the About page claims more than 15 years in business and says pieces are made to order by its experts in the USA12. The site publishes no business address2,6,9,12 and names no one who runs it6,12.
All details we checked
| Legal entity | 6888887 Canada Inc. (with Jewlr UK Limited for the UK site)6 |
|---|---|
| Governing law & disputes | Ontario, Canada; confidential arbitration in Ontario6 |
| Domain registered | May 18, 20077 |
| Years in business (claimed) | 'Over 15 years'12 |
| Where it's made | 'Made to order by our jewelry experts in USA'12 |
| Address | None on the About, Terms or help pages2,6,9,12 |
| People named | None6,12 |
How to reach Jewlr
You can call 1-866-610-8482, email [email protected] or use the live chat button2,12.
All details we checked
| Phone | 1-866-610-84822 |
|---|---|
| [email protected]2 | |
| Live chat | Chat button on the site (page code)12 |
Returns, refunds & cancellations
Jewlr’s return window is unusually long: 99 days from the shipping date, for a full refund minus shipping and gift-packaging charges2 — and engraved pieces can be returned too2. The item must be new and unworn2, and you pay the return shipping2. Resized, updated or repaired pieces and pendants bought as charity donations can’t be returned2,6. Cancellations are possible for up to about 48 hours, unless production has already started9.
All details we checked
| Return window | 99 days from the original shipping date2 |
|---|---|
| Engraved items | Returnable2 |
| Condition | New and unworn, with any promotional gifts2 |
| Return shipping | Paid by you2 |
| Not returnable | Resized, updated or repaired items; charity pendants2 |
| Charity pendants | Not refundable6 |
| Return window on product pages | '99-Day Return Policy'3 |
| Cancellation | Typically within 48 hours; some orders start production sooner9 |
Shipping & delivery
Each piece is made to order in one to four days8, then ships free by ground in three to four business days, with paid two-day and next-day options8, via UPS, FedEx or USPS8. The shipping, return and help pages don’t mention insurance or what happens if a parcel is lost2,8,9; the warranty does cover damage in transit5.
All details we checked
| Made to order | 1–4 days to make before shipping8 |
|---|---|
| Shipping | Free standard ground, 3–4 business days, all 50 states8 |
| Faster options | Expedited 2 days and Express 1 day for a fee8 |
| Carriers | UPS, FedEx, USPS8 |
| Shipping insurance & lost parcels | Not described on the shipping, return or help pages2,8,9 |
Warranty & resizing
All jewelry has a one-year warranty, and Luxury Bridal diamond engagement rings a lifetime one5. It covers manufacturing and craftsmanship defects and transit damage5, but not wear, tarnish on silver or plated pieces, accidents, loss or theft, other jewelers’ work, or stones lost through wear5; an Extend plan is optional5. Later repairs are paid2. One resize within two sizes is free within 30 days of shipping, engraved rings included2; bigger changes mean a remake at 30% off5.
All details we checked
| Warranty | One year on all jewelry; lifetime on Luxury Bridal diamond engagement rings5 |
|---|---|
| Covered | Manufacturing and craftsmanship defects, and damage in transit5 |
| Not covered | Wear, tarnish of silver or plated pieces, accidents, loss or theft, other jewelers' work, stone loss from wear5 |
| Optional plan | Extend protection5 |
| Repairs after the warranty | Available for a fee2 |
| Free resize | One, within two sizes, within 30 days of shipping, engraved rings included2 |
| Larger size changes | A remake at 30% off the current price5 |
What Jewlr sells & what it costs
Jewlr sells personalized jewelry — about 4,100 products in its sitemap1 — in 925 sterling silver or 10k and 14k solid gold1. Its birthstone options are marked ‘(Simulated)’, and cubic zirconia is named as such3; a Reddit thread discusses what that means16. The diamond rings are listed with ‘genuine diamonds’4, but none of the pages we read mentions a grading report4,5 or an appraisal2,4,5.
The silver pieces we sampled cost $67–$246; gold diamond and moissanite pieces $463–$2,8131,4.
All details we checked
| Products in the sitemap | 4,1491 |
|---|---|
| Metals | 925 sterling silver; 10k/14k solid gold (karat only)1 |
| Gemstone labels | Birthstones marked '(Simulated)'; cubic zirconia named3 |
| Diamond ring we checked | 'Genuine Diamonds', $2,813 in 14k white gold4 |
| Diamond grading reports | None mentioned on the diamond ring page or warranty4,5 |
| Appraisal | None mentioned2,4,5 |
| Prices we saw | $67–$246 for sterling silver; $463–$2,813 for gold diamond and moissanite pieces1 |
| Diamond ring price | $2,8134 |
Payment & financing
Jewlr takes Visa, American Express, Mastercard, Discover, PayPal, Amazon Pay, Apple Pay, Google Pay and Affirm9, plus Klarna9; cards are processed through Braintree and Stripe17.
All details we checked
| Payment methods | Visa, Amex, Mastercard, Discover, PayPal, Amazon Pay, Apple Pay, Google Pay, Affirm9 |
|---|---|
| Klarna | Pay in 4 or financing9 |
| Card processing | Braintree and Stripe (page code)17 |
What customers say
Trustpilot shows 4 out of 5 from about 6,600 reviews, and Jewlr replies to 87% of negative ones10,11; Shopper Approved shows 4.6 from 3,439 reviews for its Canadian site18. BBB lists Jewlr.com in North York, Ontario as not rated and ‘out of business’, with 20 complaints in three years13; one complaint calls the silver low-grade15. On Reddit, a buyer of a promise ring says the stone was set incorrectly and the band was thinner than pictured14.
All details we checked
| Trustpilot | 4 out of 5 from 6,583 reviews; replies to 87% of negative reviews (Google snippets of the Trustpilot page)10 |
|---|---|
| Trustpilot review count | 6,58311 |
| Shopper Approved (jewlr.ca) | 4.6 out of 5 from 3,439 reviews18 |
| BBB (North York, Ontario) | Not rated — listed as 'out of business'; 20 complaints in 3 years13 |
| BBB complaint excerpt | A buyer calls the silver low-grade15 |
| Reddit: 'Promise ring from Jewlr' (r/jewelry) | Stone set incorrectly, band thinner than pictured14 |
| Reddit: 'Jewlr "Simulated" Stones' (r/jewelry) | Discussion of what 'simulated' means on Jewlr16 |
Official social profiles
Linked from Jewlr’s own website, so these are the brand’s real accounts.
Alternatives to Jewlr
- MYKA (theo grace) — Personalized name jewelry
- Silviax — Cheaper personalized jewelry, much stricter returns
Jewlr FAQ
Is Jewlr legit?
Yes, it’s a real company — 6888887 Canada Inc.6 — with a domain from 20077, a 99-day return window2 and a 4-out-of-5 Trustpilot rating from about 6,600 reviews10. Its weak points are no published address2,6,9,12, paid returns2 and a mixed record of complaints13,14.
Is Jewlr a Canadian company?
Yes. The Terms name 6888887 Canada Inc. and Ontario law6. The About page says pieces are made to order by its experts in the USA12.
Does Jewlr sell real gold? Are the stones real?
Yes, some pieces are 10k or 14k solid gold; many are 925 sterling silver1. Birthstones are mostly simulated, and cubic zirconia is labeled3; diamond rings use genuine diamonds but come without a mentioned grading report4,5.
Does Jewlr jewelry tarnish?
Silver and plated pieces can tarnish; Jewlr calls it a natural process and the warranty doesn’t cover it5.
What is Jewlr's return policy?
99 days from the shipping date, for a full refund minus shipping and gift-packaging charges2; engraved items qualify2. You pay return shipping2, and resized or repaired items can’t be returned2.
What is Jewlr's warranty?
One year on all jewelry and lifetime on Luxury Bridal diamond engagement rings5, covering manufacturing defects and transit damage5 but not wear, tarnish, accidents or loss5.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Oct 29, 2026 — First published, before our editor’s review. Every fact checked against Jewlr's pages as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Oct 29, 2026. Store policies change — check the store’s current terms before you buy.
- Jewlr product pages, sample of 25 (prices and metals from their Product markup) and sitemap
- Jewlr — Return Policy | Jewlr
- Jewlr — product page: Sterling Silver 1/4 ct. Round Gemstone Split Peek-A-Boo Engagement Ring | Jewlr
- Jewlr — product page: 14K White Gold 3-Stone Diamond Engagement Ring with Twisted Split Shank | Jewlr
- Jewlr — Warranty Information | Jewlr
- Jewlr — Terms and Conditions | Jewlr
- Domain registration record (RDAP)
- Jewlr — Shipping Information | Jewlr
- Jewlr — Customer Service – Jewelry FAQs – Order Information | Jewlr
- au.trustpilot.com: Read Customer Service Reviews of jewlr.com | 5 of 325 — Google result snippet, Oct 29, 2026
- ca.trustpilot.com: Read Customer Service Reviews of jewlr.com | 10 of 325 — Google result snippet, Oct 29, 2026
- Jewlr — About Us | Jewlr
- bbb.org: Jewlr.com | BBB Business Profile — Google result snippet, Oct 29, 2026
- reddit.com: Promise ring from Jewlr : r/jewelry — Google result snippet, Oct 29, 2026
- bbb.org: Jewlr.com | BBB Complaints | Better Business … — Google result snippet, Oct 29, 2026
- reddit.com: Jewlr "Simulated" Stones : r/jewelry — Google result snippet, Oct 29, 2026
- Jewlr — home page
- shopperapproved.com: jewlr.ca Reviews — Google result snippet, Oct 29, 2026