Our verdict
The personalized-jewelry brand formerly called MYKA, now theo grace in the US, with free shipping and a 2-year warranty — but almost everything is personalized, and personalized pieces can't be returned unless defective.
Visit theo graceThe bottom line. MYKA now sells in the US as theo grace4, run by House of Brands LLC in Delaware5 and co-founded by Nicky Hilton6. Shipping is free with US duties included1,7, it takes cards, PayPal, Apple Pay and Klarna8, and its warranty covers defects for two years — five on diamond pieces2. Its lab-created diamonds and cubic-zirconia birthstones are named on the product pages9,10. It scores in the middle because every piece is made to order7 and personalized pieces can’t be returned unless defective3; when a return is accepted you pay the shipping and may be charged a processing fee3, and the company may give store credit instead of a refund3. Risk of loss passes to you on delivery, with shipping protection sold as an extra3.
What we like
Watch out for
- Personalized pieces — nearly the whole range — can’t be returned unless defective3,7
- Return shipping on you, plus a possible processing fee; refund or store credit at the company’s choice3
- Its pages disagree: an older FAQ promises 100-day returns and a 70% refund on cancellation, the policy 30 days3,11
- Risk of loss passes to you on delivery; shipping protection costs extra3
- No phone line3,5,7,12
- Made outside the US; plating thickness not given1,7
On this page
At a glanceTrust Score breakdownWho is behind MYKA and theo graceHow to reach theo graceReturns & cancellationsShipping & deliveryWarranty & resizingWhat theo grace sells & what it costsPaymentWhat customers saytheo grace FAQUpdate historySourcesOther stores we’ve checked
theo grace policies at a glance
| Return window | 30 days from delivery — for non-personalized items3 |
|---|---|
| Return shipping | Paid by you; a processing fee may apply3 |
| Can't be returned | Custom and personalized pieces, unless defective3 |
| Refund | Refund within 14 business days or store credit, at the company's choice3 |
| Warranty | 2 years; 5 years on diamond pieces2 |
| Resizing | Free only under the 5-year extended warranty2 |
| Shipping | Free; US duties included; protection optional and paid1,3,7 |
| Payment | Cards, PayPal, Apple Pay, Klarna8 |
| Company named on the site | Yes: House of Brands LLC (Delaware)5 |
How theo grace scores
| Identity & transparency | 18 / 20 Delaware address published; Email and live chat, no phone; Domain registered in 2017; House of Brands LLC named; Co-founder named on the About page |
| Purchase protection | 10 / 25 30 days; Buyer pays return shipping; Processing fee possible; store credit at the company's choice; An older FAQ page contradicts the policy on the window, cancellations and changes; Personalized pieces, i.e. most of the range, excluded; Free; protection only as a paid option; Handled with the carrier; risk passes on delivery |
| Warranty & aftercare | 7 / 15 Two years (five on diamond pieces); No free maintenance; Free only under the 5-year plan (included on diamond pieces); Typical exclusions; lost birthstones covered |
| Product transparency | 7 / 13 Accent lab diamonds: carat weight only, in some names; Base metal and plating named, thickness not; Lab-created diamonds and cubic zirconia named; Only small accent diamonds (doesn't apply); Only recycled packaging; no metal or diamond sourcing policy |
| Payment safety | 8 / 10 Cards and PayPal; Klarna; Card processor not named |
| Reputation | 6 / 15 4 stars on the large MYKA profile; theo grace score to be confirmed; Online-only: scored on Trustpilot, 4.0; No BBB profile found; Complaint threads exist; details to be checked |
Not scored because they don't apply to theo grace: appraisal. The other 98 points are scaled to 100 (56 of 98). We are still confirming theo grace's exact Trustpilot score, checking for a BBB profile and reading a Reddit complaint thread; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind MYKA and theo grace
Wikipedia describes theo grace as the jewelry line formerly called MYKA, co-founded by Nicky Hilton4, and the About page opens with a note from her as co-founder6. The US site is run by House of Brands LLC5, with an address in Wilmington, Delaware5, under Delaware law5; the brand says it was established in 200613, and theograce.com dates from 201714. Its pieces are made outside the US7. Other businesses use the MYKA name too: a ‘MYKA’ profile on BBB and a ‘MYKA customers beware’ page from Myka Designs don’t appear to be this company, and we couldn’t link them to theo grace15.
All details we checked
| Name | theo grace, formerly MYKA (Wikipedia); myka.com points to theograce.com as its main address4 |
|---|---|
| Co-founder | Nicky Hilton6 |
| Company | House of Brands LLC5 |
| Address | 108 West 13th Street, Wilmington, Delaware 198015 |
| Governing law | Delaware law and courts5 |
| Established | 2006 (its YouTube channel)13 |
| Domain registered | November 9, 2017 (theograce.com); myka.com since 200314 |
| Where it's made | Outside the US; parcels travel via Europe7 |
How to reach theo grace
Support is by email12 and live chat with a virtual assistant16; there’s no phone number3,5,7,12.
All details we checked
| [email protected]12 | |
| Chat | Live chat and a virtual assistant (named in the Privacy Policy)16 |
| Phone | None published3,5,7,12 |
Returns & cancellations
Unused items in their original packaging can be returned within 30 days of delivery3 — but everything theo grace sells is made to order7, and custom or personalized pieces can’t be returned unless they’re defective3. For returns it accepts, you pay the shipping and it may charge a processing fee3; it then decides whether to repair, replace, refund within 14 business days, or give store credit3. Changes or cancellations must be requested within two hours of ordering3.
An older FAQ page that’s still live on theograce.com tells a different story: returns within 100 days of delivery, a 70% refund if you cancel, and a possible 30% fee for changes made more than 12 hours after ordering11. The help center says that after two hours you can only get an exchange or store credit, and that changes are free until the order ships12. We scored the 30-day return policy, which is worse for the buyer, and took points off for the conflicting pages.
All details we checked
| Return window | 30 days from delivery, unused and in original packaging3 |
|---|---|
| Made to order | Every piece is made for the customer7 |
| Personalized pieces | Not returnable unless defective — and everything is made to order3 |
| Return costs | You pay shipping; a processing fee may apply3 |
| Refund | At the company's discretion: repair, replacement, refund within 14 business days, or store credit3 |
| Cancellation | Ask within 2 hours of ordering; none once shipped3 |
| Late cancellations (help center) | After 2 hours: exchange or store credit only; changes free until it ships12 |
| An older FAQ page on the same site | Returns within 100 days of delivery; a 70% refund if you cancel; a 30% fee for changes after 12 hours11 |
Shipping & delivery
Shipping is free on all orders1, and prices for the US include taxes and duties7. Risk of loss passes to you when the parcel is delivered; for lost or damaged parcels the company works with the carrier, and shipping protection is an optional extra at checkout3.
All details we checked
| Shipping | Free on all orders; prices include US taxes and duties1 |
|---|---|
| Duties | Included for the US, Australia, Canada and Europe7 |
| Risk of loss | Passes to you on delivery; lost parcels handled with the carrier; shipping protection is an optional extra3 |
Warranty & resizing
The warranty covers defects in materials and workmanship for two years, and diamond pieces automatically get the five-year extended warranty2. It covers broken clasps, chains and settings, loose or missing birthstones and engraving mistakes2, but not normal wear — including scratches and fading — loss, theft or accidents2; the company may repair, replace or give store credit2. Free resizing comes only with the extended warranty, which is paid at checkout except on diamond pieces2. There’s no free cleaning or maintenance2,3,12.
All details we checked
| Warranty | 2 years against defects in materials and workmanship; 5 years free on diamond pieces2 |
|---|---|
| Covered | Broken clasps, chains or settings; loose or missing birthstones; engraving errors2 |
| Not covered | Normal wear including scratches and fading; loss or theft; accidents; water or chemicals2 |
| Remedy | Repair, replacement or store credit, at the company's choice2 |
| Resizing | Free only under the 5-year extended warranty — paid at checkout, included on diamond pieces2 |
| Free maintenance | Not offered2,3,12 |
What theo grace sells & what it costs
The sitemap lists 2,970 products17. Pieces come in .925 sterling silver, 18k gold plating over brass or silver — ‘a thick layer’, with no thickness given — vermeil, and 10k or 14k solid gold1; the plated bracelet we opened is brass9. Its diamonds are lab-created, as the product page says9, with carat weight in some names but no color or clarity6; birthstones are cubic zirconia, listed in the product details10. The site showed our reader prices in euros: €44 to €259 for the 15 pieces we sampled17. Its sustainability page covers recycled packaging, not metal or diamond sourcing18.
All details we checked
| Product pages in the sitemap | 2,97017 |
|---|---|
| Metals | .925 silver; 18k gold plating on brass or silver ('a thick layer', no thickness given); vermeil; 10k and 14k solid gold1 |
| Example: plated piece | 'Brass Gold Plated'9 |
| Diamonds | Lab-created, stated on the product page9 |
| Diamond weight | Carat weight in some product names (e.g. 0.10 ct); no color or clarity grades6 |
| Birthstones | Cubic zirconia, listed in the product details10 |
| Prices in our sample (shown to us in euros) | €44–€259 for the 15 we sampled; the site set euros for our non-US reader17 |
| Sustainability | Recycled packaging; no metal or diamond sourcing policy18 |
Payment
theo grace takes major cards, Apple Pay, PayPal and Klarna’s four interest-free payments8; card details aren’t processed on its own servers, but the processor isn’t named8.
All details we checked
| Payment methods | Cards, Apple Pay, PayPal, Klarna8 |
|---|---|
| Card processing | Not on its servers; processor not named8 |
What customers say
The brand has two Trustpilot profiles: theograce.com with about 850 reviews that Trustpilot’s summary calls overwhelmingly positive19, and the older myka.com with 4 stars from about 73,00020. The site’s own ‘4.5 from over 71,000 reviews’ combines them21. On Reddit there’s a thread titled ‘Bad experience with Myka Jewlerry’22. We found no BBB profile for theo grace or House of Brands; the ‘MYKA’ profile we found there doesn’t appear to be this company15.
All details we checked
| Trustpilot (theograce.com) | About 850 reviews, 'overwhelmingly' positive per Trustpilot's summary19 |
|---|---|
| Trustpilot (myka.com) | 4 stars ('Great') from about 73,000 reviews20 |
| The site's own claim | 'Excellent 4.5 based on over 71,000 reviews' — combining the MYKA and theo grace profiles21 |
| Reddit (r/jewelry) | A thread titled 'Bad experience with MYKA jewlerry'22 |
| Not this company | A BBB profile named 'MYKA' and a 'MYKA customers beware' page from Myka Designs — apparently other businesses; not linked to theo grace15 |
Official social profiles
Linked from theo grace’s own website, so these are the brand’s real accounts.
Alternatives to theo grace
- Oak & Luna — Sister brand from the same company, with nearly identical return terms; its 5-year warranty is a paid extra
- Jewlr — Personalized jewelry with 99-day returns, engraved items included
- Soufeel — Cheaper personalized photo and name jewelry from Hong Kong
theo grace FAQ
Is MYKA now theo grace?
Yes — Wikipedia describes theo grace as the line formerly called MYKA, co-founded by Nicky Hilton4. In the US it sells at theograce.com through House of Brands LLC5.
Is theo grace legit?
It’s a real company with a named LLC and co-founder5,6 and a large Trustpilot following20. The catch is the terms: personalized pieces can’t be returned unless defective3.
What is theo grace's return policy?
30 days from delivery for unused items3, but custom and personalized pieces only if defective3. You pay return shipping and may be charged a processing fee3; the company may refund or give store credit3.
Does theo grace sell real gold?
Some pieces are 10k or 14k solid gold; many are .925 silver, vermeil, or 18k gold plating over brass or silver1.
Does theo grace have a phone number?
We found no phone number; support is by email and live chat3,5,7,12,16.
Where is theo grace jewelry made?
Outside the US — its shipping page says its manufacturing facilities are abroad and parcels route through Europe7. It doesn’t name the country.
Does theo grace jewelry tarnish?
Its warranty doesn’t cover normal wear, including fading2; plated pieces don’t state a plating thickness1.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Oct 30, 2026 — Added an older FAQ page on theograce.com that contradicts the return policy (100 days instead of 30, a 70% refund on cancellation, a 30% fee for late changes); the clear-terms score drops from 4 to 1.
- Oct 29, 2026 — First published, before our editor’s review. Every fact checked against theograce.com, the US site of the brand formerly called MYKA, as it read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Oct 30, 2026. Store policies change — check the store’s current terms before you buy.
- theo grace — Your Guide to Materials That Matter | Theo Grace…
- theo grace — Warranty – theo grace
- theo grace — Our Policy on Returns and Exchanges – theo grace
- en.wikipedia.org: Theo Grace — Google result snippet, Oct 30, 2026
- theo grace — Terms of Conditions – theo grace
- theo grace — We are theo grace
- theo grace — Find Shipping Rates and Information – theo grace
- theo grace — Read which payment options are available on our site – theo grace
- theo grace — product page: Claire Interlocking Hearts Bracelet with Diamonds in Gold Plating – theo grace
- theo grace — product page: Blooming Birth Flower Initial Hoop Earrings with Birthstones in Gold Vermeil – theo grace
- theo grace —
- theo grace — Customer Service and Help Center – theo grace
- youtube.com: theo grace — Google result snippet, Oct 30, 2026
- Domain registration record (RDAP)
- mykadesigns.com: MYKA CUSTOMERS BEWARE — Google result snippet, Oct 30, 2026
- theo grace — Privacy Policy – theo grace
- theo grace product pages, sample of 15 (prices as served to our non-US reader, in euros), and its sitemap
- theo grace — Sustainability – theo grace
- trustpilot.com: Read Customer Service Reviews of theograce.com — Google result snippet, Oct 30, 2026
- ca.trustpilot.com: Read Customer Service Reviews of myka.com — Google result snippet, Oct 30, 2026
- theo grace — Customer Reviews ★★★★+ | theo grace
- reddit.com: Bad experience with Myka Jewlerry : r/jewelry — Google result snippet, Oct 30, 2026