Our verdict
A real seller of cheap personalized jewelry, run from Hong Kong — but its '60-day returns' refund only half the price if you change your mind, personalized pieces can't be returned, and there's no warranty.
Visit SilviaxBest for
The bottom line. Silviax names its companies: Long Way Fashion Jewellery Co Ltd in Hong Kong and REMYRAND INC in New Jersey6,7. Its pieces are mostly gold-plated copper or sterling silver, at about $40–$160 in our sample of 25 product pages2,5, and if a courier loses your parcel it remakes the order for free3. It scores low because the ’60-day returns’ banner hides the real terms: unless the item is wrong or defective, you must ask within 7–10 days, pay the return postage and get only 50% back3,7,8 — and personalized jewelry, the core of its range, can’t be returned at all for non-quality reasons3. There is no warranty3,4,8, shipping isn’t insured3,4,8, and Trustpilot rates it 3.59.
What we like
On this page
At a glanceTrust Score breakdownWho is behind SilviaxHow to reach SilviaxReturns, refunds & cancellationsShipping & deliveryWarranty, care & resizingWhat Silviax sells & what it costsPaymentWhat customers saySilviax discount codesSilviax FAQUpdate historySourcesOther stores we’ve checked
Silviax policies at a glance
| Return window | Ask within 7–10 days for change-of-mind returns; 60 days for wrong or faulty items3,8 |
|---|---|
| Return shipping | Paid by you unless the item is wrong or faulty3 |
| Can't be returned | Personalized jewelry (unless faulty)3 |
| Refund | 50% of the price for change-of-mind returns; 7–15 business days3 |
| Warranty | None beyond the 60-day defect return3,4,8 |
| Resizing | Not offered; sizes are fixed once production starts3,4,8 |
| Made to order | 7–15 business days before shipping4 |
| Shipping | Free standard, 7–15 business days; FedEx to the US $44.99; not insured3,4,8 |
| Financing | None8,10 |
| Company named on the site | Yes: Long Way Fashion Jewellery Co Ltd (Hong Kong), REMYRAND INC (New Jersey)6,7 |
How Silviax scores
| Identity & transparency | 15 / 20 Hong Kong and New Jersey addresses published; WhatsApp number and email; no live chat found; Domain registered in 2019; Both companies named; No owners or managers named |
| Purchase protection | 3 / 25 Change-of-mind returns must be requested within 7–10 days; Buyer pays return postage; Only 50% refunded on change-of-mind returns; 60, 10 or 7 days depending on the page; Personalized pieces, i.e. most of the range, excluded; No shipping insurance mentioned; Free remake if the courier loses it |
| Warranty & aftercare | 0 / 15 No warranty period; No aftercare offered; No resizing; No warranty to speak of |
| Product transparency | 4 / 8 Sells no diamonds (doesn't apply); Base metal and plating named, thickness not; CZ named in titles, but vague 'precious stone' claims; No diamonds or precious gemstones (doesn't apply); Recycled-metal policy published |
| Payment safety | 5 / 7 Cards and PayPal; Most pieces cost under $100 (doesn't apply); Own checkout, processor not named |
| Reputation | 1 / 15 3.5 from 341 reviews; Online-only: scored on Trustpilot, 3.5; A+ profile; complaint handling not yet checked; A BBB Scam Tracker report; waits and tarnishing reported |
Not scored because they don't apply to Silviax: diamond grading, appraisal, installments. The other 90 points are scaled to 100 (28 of 90). We are still checking Silviax's BBB profile and a BBB Scam Tracker report about it, and confirming its exact Trustpilot score; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Silviax
Silviax lists two companies: Long Way Fashion Jewellery Co Ltd in Tsim Sha Tsui East, Hong Kong, and REMYRAND INC at 971 US Highway 202N in Branchburg, New Jersey, along with a US employer ID number6,7. Its Terms are governed by New Jersey law11. The refund policy asks you not to send anything to either address — customer service gives you a return address3 — and the brand’s Facebook page lists a Hong Kong phone number12.
The About page says Silviax was ‘conceived in 2010’7, but its domain was registered in August 2019 through a Chinese registrar13. No owner or manager is named; the brand story mentions only an unnamed chief designer7.
All details we checked
| Company (Hong Kong) | Long Way Fashion Jewellery Co Ltd, Tsim Sha Tsui East, Hong Kong6 |
|---|---|
| Company (US) | REMYRAND INC, 971 US Highway 202N, Ste R, Branchburg, NJ 08876; EIN listed7 |
| Use of these addresses | Not for returns: customer service gives a return address case by case3 |
| Governing law | New Jersey11 |
| Facebook page contact | Hong Kong phone number (+852) and [email protected]12 |
| Founding year claimed | 20107 |
| Domain registered | August 23, 2019, through a Chinese registrar (Xin Net)13 |
| People named | None: the About page mentions an unnamed 'chief designer'7 |
How to reach Silviax
Support works through a US WhatsApp number and email, Monday to Friday, 9 AM to 6 PM Hong Kong time — that’s overnight for US customers6. The FAQ promises an answer within 24 business hours8.
All details we checked
| Phone | +1 281-605-0022, WhatsApp preferred6 |
|---|---|
| [email protected]6 | |
| Hours | Mon–Fri 9 AM–6 PM, Hong Kong time (GMT+8): overnight in the US6 |
| Promised reply | Within 24 hours of business hours8 |
| PayPal address | [email protected], for payments only6 |
Returns, refunds & cancellations
If Silviax sends the wrong item, or it arrives damaged or defective, you have 60 days: Silviax pays the postage and exchanges it for the same item or one of equal or lower value3. Every return needs approval from customer service first3.
For any other reason the terms are much tighter. You pay the return postage and get back only 50% of the price3, you’re responsible for the parcel until it reaches the warehouse3, and express shipping fees aren’t refunded3. Personalized jewelry can’t be returned at all unless it’s faulty3 — and every Silviax piece can be personalized3. Damage from chemicals, pools or hot tubs isn’t covered3. Approved refunds take 7–15 business days3.
Cancelling is free for 24 hours; after that Silviax keeps 10% within 48 hours and 50% after that3, even though the FAQ simply says cancelling is ‘entirely possible’8. Changing the name, metal or color after production starts costs 50%, and ring and earring sizes can’t be changed at all3.
The site advertises ’60-day returns’7, but for anything that isn’t wrong or faulty the Refund Policy gives you 10 days after delivery to ask3 and the FAQ only 78. Email within 7 days to be safe, and expect half the price back3.
All details we checked
| Headline promise | '60-day returns'7 |
|---|---|
| Wrong, damaged or defective items | Within 60 days: exchange for the same item or one of equal or lower value; Silviax pays shipping3 |
| Approval | Returns without prior approval are rejected3 |
| Change of mind | Only 50% of the price refunded; you pay return shipping3 |
| Deadline to ask (Refund Policy) | 10 days after delivery3 |
| Deadline to ask (FAQ) | 7 days8 |
| Personalized pieces | Not returnable unless there's a quality problem3 |
| How much is personalized | All Silviax jewelry can be engraved; made to order in 5–10 business days3 |
| Return parcel | Your responsibility until the warehouse receives it3 |
| Express shipping fee | Not refunded3 |
| Damage not covered | Chemicals, pools, hot tubs, rough handling3 |
| Refund timing | 7–15 business days to your original payment method3 |
| Cancellation (Refund Policy) | Free within 24 h; 10% fee within 48 h; 50% fee after 48 h3 |
| Cancellation (FAQ) | 'It is entirely possible to cancel your order!' — no fees mentioned8 |
| Changes after production starts | 50% re-personalization fee; ring and earring sizes can't change3 |
Shipping & delivery
Expect a wait: production takes 7–15 business days, and free standard shipping another 7–15 business days4; the FAQ gives slightly shorter figures8. FedEx to the US costs $44.99 and takes 3–5 days4. Parcels go by DHL, EMS, UPS, TNT or FedEx4, PO boxes aren’t accepted8, and international buyers pay any duties4.
None of Silviax’s policy pages mentions shipping insurance3,4,8, but if a courier loses your parcel Silviax remakes and reships the order for free; if the address was wrong, you pay the new shipping3.
All details we checked
| Delivery time | Production 7–15 business days plus shipping4 |
|---|---|
| Standard shipping | Free, 7–15 business days4 |
| Delivery time (FAQ) | 1–3 weeks to make, then 7–10 business days standard8 |
| FedEx to the US | $44.99, 3–5 days4 |
| Carriers | DHL, EMS, UPS, TNT, FedEx; standard parcels tracked on 17track4 |
| PO boxes | Not accepted, including APO/FPO8 |
| Duties | Paid by the buyer for international orders4 |
| Shipping insurance | Not mentioned in the shipping or refund policy or FAQ3,4,8 |
| Lost parcels | Remade and reshipped free if the courier lost it; you pay new shipping if the address was wrong3 |
Warranty, care & resizing
Silviax offers no warranty: the policy pages we read never mention one3,4,8, and the only protection is the 60-day return for defective items3. It says every piece is inspected by hand before shipping3, and it treats darkening of silver as normal oxidation rather than a defect3. No page mentions resizing3,4,8, and ring sizes are fixed once production starts3.
All details we checked
| Warranty | No warranty period; quality defects only within the 60-day return terms3,4,8 |
|---|---|
| Wrong, damaged or defective items | Within 60 days: exchange for the same item or one of equal or lower value; Silviax pays shipping3 |
| Quality check | Every piece inspected by hand before shipping3 |
| Silver darkening | Called normal oxidation3 |
| Resizing | Not offered: no page we read mentions it3,4,8 |
| Changes after production starts | 50% re-personalization fee; ring and earring sizes can't change3 |
What Silviax sells & what it costs
Silviax sells personalized name, photo and initial jewelry1, with about 4,200 products in its sitemap2. A typical name necklace is gold-plated copper, and the plating thickness isn’t given5; some rings are sterling silver2. Stones in product titles are mostly cubic zirconia, with some moissanite2, although the About page talks about ‘precious and semi-precious’ stones7.
The 25 product pages we sampled cost $39.99–$161.99, most under $802, and Google’s US results show each listing next to a much higher crossed-out price14,15; the main collection tops out at $959.9916. Silviax says it uses recycled sterling silver and 18k gold and takes back mis-engraved or unsold pieces17 — its own claim, with no certification behind it.
All details we checked
| What it sells | Personalized name, photo and initial jewelry1 |
|---|---|
| Product pages in the sitemap | 4,174 in English (each also listed in other languages)2 |
| Metal on a typical piece | Copper, gold-plated; plating thickness not stated5 |
| Sterling silver pieces | Some rings are sterling silver2 |
| Stones | Cubic zirconia named in product titles; some moissanite rings2 |
| Stone claim | 'Every precious and semi-precious stone is carefully chosen'7 |
| Prices in our sample of 25 | $39.99–$161.99, most under $802 |
| US prices seen in Google | About $55–$85 in the listings Google showed, each next to a higher crossed-out price14 |
| Most expensive in the main collection | $959.9916 |
| Crossed-out prices | Most listings show a much higher 'was' price15 |
| Sourcing claim | 'Recycled sterling silver and 18k gold'; take-back of mis-engraved and unsold pieces17 |
Payment
The payment page lists Visa, Mastercard, American Express, Discover, Diners Club, JCB and PayPal over an SSL checkout; the card processor isn’t named10. The FAQ also lists Western Union and recommends PayPal first8 — if you buy, use a card or PayPal, which come with buyer protection, rather than a money transfer. There are no installment plans8,10.
All details we checked
| Payment methods (payment page) | Visa, Mastercard, Amex, Discover, Diners, JCB, PayPal10 |
|---|---|
| Western Union (FAQ) | Listed in the FAQ; PayPal recommended first8 |
| Checkout | Own checkout with SSL; processor not named10 |
| Installments | None listed8,10 |
What customers say
Ratings are mixed. Trustpilot shows an average of 3.5 out of 5 from 341 reviews9, while Reviews.io shows 4.80 from 103 reviews and Facebook 86% recommendations from 6812,18. BBB has an A+ profile for ‘Silviax Personalized Jewelry’, where a recent review says a custom name chain soon tarnished and turned green19. Buyers on TopCashback mention long waits but fair prices20.
BBB’s Scam Tracker also holds a report about a TikTok shop called Silviax that names Long Way Fashion Jewellery21 — the Hong Kong company on Silviax’s own site6. We haven’t yet confirmed what the report describes.
All details we checked
| Trustpilot | 3.5 out of 5 from 341 reviews (Google snippet of the Trustpilot page)9 |
|---|---|
| Reviews.io | 4.80 from 103 reviews18 |
| 86% recommend (68 reviews)12 | |
| BBB | Profile 'Silviax Personalized Jewelry' (Ridgewood, NY), A+; a recent review says a name chain tarnished and turned green19 |
| TopCashback reviews | Some buyers report long waits; prices called fair20 |
| BBB Scam Tracker | A report about a TikTok shop called Silviax naming Long Way Fashion Jewellery21 |
Silviax discount codes
On October 29, 2026 the site offered new customers 10% off with code G107, and Silviax’s X profile advertised 20% off with code T2022. With crossed-out ‘was’ prices on most listings15, judge the price you actually pay rather than the discount.
Official social profiles
Linked from Silviax’s own website, so these are the brand’s real accounts.
Alternatives to Silviax
- MYKA (theo grace) — Personalized name jewelry with a two-year warranty
- Oak & Luna — Personalized necklaces in sterling silver and gold vermeil
- Jewlr — Custom name and birthstone jewelry
Silviax FAQ
Is Silviax legit?
Silviax is a real seller that names its companies — Long Way Fashion Jewellery Co Ltd in Hong Kong and REMYRAND INC in New Jersey6,7 — and its domain was registered in 201913. Its terms are what make it risky: change-of-mind returns refund only 50%3, personalized pieces can’t be returned unless faulty3, and there’s no warranty3,4,8. Trustpilot rates it 3.5 out of 59, and a BBB Scam Tracker report about it is still being checked21.
Where is Silviax located? Who owns it?
Silviax lists Long Way Fashion Jewellery Co Ltd in Tsim Sha Tsui East, Hong Kong, and REMYRAND INC in Branchburg, New Jersey6,7. Its support hours follow Hong Kong time6, and it asks customers not to send returns to either address3. No owner is named on the site7.
Is Silviax jewelry real gold?
Not the pieces we checked. A typical name necklace is copper with gold plating, and the plating thickness isn’t stated5; some rings and anniversary pieces are sterling silver2. Stones in the product titles are mostly cubic zirconia, with some moissanite2.
Does Silviax jewelry tarnish?
It can. Silviax says darkening of silver is normal oxidation3 and doesn’t cover damage from chemicals, pools or hot tubs3. A recent BBB review says a custom name chain soon tarnished and turned green19. There’s no warranty to fall back on3,4,8.
How long does Silviax take to ship to the USA?
Production takes 7–15 business days, then free standard shipping another 7–15 business days, so plan on three to six weeks4. FedEx to the US costs $44.99 and takes 3–5 days after production4.
How do I track a Silviax order?
Silviax emails a tracking number when the order ships; standard parcels can be followed on 17track, express ones on the carrier’s site4.
What is Silviax's return policy?
Wrong, damaged or defective items can be exchanged within 60 days at Silviax’s cost3. For any other reason you must ask within 10 days of delivery — 7 days according to the FAQ — pay the return postage and get back 50% of the price3,8. Personalized jewelry can’t be returned unless it’s faulty3, and every return needs approval first3.
How do I contact Silviax customer service?
Email [email protected] or message +1 281-605-0022 on WhatsApp, Monday to Friday, 9 AM to 6 PM Hong Kong time6. Silviax promises a reply within 24 business hours8.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Oct 29, 2026 — First published, before our editor’s review. Every fact checked against Silviax's pages as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Oct 29, 2026. Store policies change — check the store’s current terms before you buy.
- Silviax — home page
- Silviax product pages, sample of 25 (prices from their Product markup) and sitemap
- Silviax — Refund Policy-silviax
- Silviax — Shipping & Delivery-silviax
- silviax.com: Personalized Name Necklace With Heart — Google result snippet, Oct 29, 2026
- Silviax — Contact Information-silviax
- Silviax — About Silviax-silviax
- Silviax — FAQ-silviax
- trustpilot.com: Read Customer Service Reviews of www.silviax.com — Google result snippet, Oct 29, 2026
- Silviax — About Payment-silviax
- Silviax — Terms Of Service-silviax
- facebook.com: Silviax (@silviaxjewelry) — Google result snippet, Oct 29, 2026
- Domain registration record (RDAP)
- silviax.com: Men's Jewelry — Google result snippet, Oct 29, 2026
- silviax.com: Set — Google result snippet, Oct 29, 2026
- silviax.com: GG- Silviax All — Google result snippet, Oct 29, 2026
- Silviax — Sustainability-silviax
- reviews.io: Read 103 Genuine Customer Reviews | www.silviax.com — Google result snippet, Oct 29, 2026
- bbb.org: Silviax Personalized Jewelry | BBB Business Profile — Google result snippet, Oct 29, 2026
- topcashback.com: Silviax Jewelry Reviews and Feedback – TopCashback — Google result snippet, Oct 29, 2026
- bbb.org: BBB Scam Tracker — Google result snippet, Oct 29, 2026
- x.com: Silviaxjewelry — Google result snippet, Oct 29, 2026