Estella Bartlett Review: Is Estella Bartlett Legit? Trust Check (November 2026)

Q: Is Estella Bartlett legit?

Yes, it's a real business: a London brand founded in 2011, whose site names Estella Bartlett Limited, a company registered in England & Wales, with two shops in London. Its Trustpilot score is 4 out of 5, from only 60 reviews. Its terms: 30 days to return unworn pieces, at your cost, with earrings excluded, and a one-year guarantee.

Q: Where is Estella Bartlett from, and where is it made?

London: its in-house design studio is near Tate Modern, and its pieces are designed there, working with artisan wax model makers. We found no word on its site about where the jewelry is manufactured.

Q: Where can I buy Estella Bartlett in the US?

On its own site, which ships to the US; Nordstrom also sells it. If you buy from another retailer, refunds and replacements go through that retailer: Estella Bartlett can't process them.

By the Trusted Jewelries team · Published Nov 2, 2026 · Updated Nov 2, 2026 · Facts checked Nov 2, 2026 · How we check stores

57Trust Score

Proceed with caution

See the breakdown

Our verdict

A London brand of brass jewelry plated in gold or silver, run by a registered UK company and shipping to the US again, with 30 days to return and a one-year guarantee — but you pay return postage, earrings can't be returned, duties aren't refunded on returns, and shipping insurance isn't mentioned.

Visit Estella Bartlett

We may earn a commission if you buy through this link. It never changes the score. How we make money

Best for

Buyers after low-priced plated jewelry, especially the PVD-coated ‘Waterproof’ styles^1,2

Not ideal for

Anyone buying earrings they might want to send back³
Buyers who want solid gold or sterling silver, or a warranty longer than a year²

The bottom line. Estella Bartlett is a London jewellery and accessories brand founded in 2011 by brother and sister Nick and Louise⁴. The site names its company, Estella Bartlett Limited, with its UK company number⁵; the domain dates from 2011⁶, and the brand has two shops in London⁷. Its mainline jewelry is recycled brass flash-plated with gold or sterling silver, and its ‘Waterproof’ styles are PVD-coated or stainless steel²; jewelry costs $16 to $109¹. After a pause over new US tariff rules it ships to the US again, with duties paid at checkout⁸, by Royal Mail International Tracked or Signed For⁸. Unworn pieces can be returned within 30 days of purchase for a refund to your original payment method³, and a one-year guarantee covers tarnish or damage from a manufacturing fault². It loses points because you pay return postage³, earrings and personalised pieces can’t be returned^3,9, duties and taxes aren’t refunded on returns from outside the UK⁹, its policies don’t mention shipping insurance or lost parcels^2,3,5,8,9, it gives no plating thickness^{2,10,11,12,13,14,15}, we found no live chat^2,16,17,18, and its Trustpilot score of 4 out of 5 rests on only 60 reviews¹⁹.

What we like

A registered UK company, Estella Bartlett Limited, with its company number and London address on the site^5,20
30 days from purchase to return unworn pieces, refunded to your original payment method within 14 days³
One-year guarantee: a free replacement if a piece tarnishes or is damaged by a manufacturing fault^2,10
Says what the jewelry is made of: recycled brass plated with 18kt rose gold, 14kt gold or sterling silver, or PVD-coated²
Stones are named by type, including cubic zirconia, a faux pearl and a dyed jade^1,14
US duties are charged at checkout, so there should be no surprise charges on delivery⁸
Cards and PayPal on a Shopify checkout^2,16

Watch out for

You pay return postage, and returns are accepted only when signed for by its staff^3,9
Earrings can’t be returned unless faulty, and neither can personalised or customised pieces^3,9
Customs duties and sales taxes aren’t refunded on returns from outside the UK⁹
Its policies don’t mention shipping insurance or what happens if a parcel is lost^2,3,5,8,9
After the first month, a faulty piece may get a discount code rather than a replacement⁹
No plating thickness given, and we found no cleaning, re-plating or resizing service^{2,3,5,9,10,11,12,13,14,15}
Only 60 Trustpilot reviews; some reviewers say the plating peeled or tarnished within weeks^19,21,22
Support only by email and by phone on weekdays, 9.30am to 5.30pm; we found no live chat^2,16,17,18

How we checked Estella Bartlett. On Nov 2, 2026 we read 22 pages of Estella Bartlett’s website — policies, FAQ, terms, warranty and contact pages, and saved a copy of each. All 77 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record and Trustpilot.

On this page

At a glance Trust Score breakdown Who is behind Estella Bartlett How to reach Estella Bartlett Returns & refunds Shipping & delivery Warranty & care What Estella Bartlett sells & what it costs Payment What customers say Estella Bartlett FAQ Update history Sources

Other stores we’ve checked

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Maria Black50/100 · Proceed with cautionCopenhagen designer jewelry: recycled silver, 14k gold and piercings · Visit

Shane Co.79/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Estella Bartlett policies at a glance

Return window	30 days from purchase, unused and unworn; earrings and personalised pieces excluded^2,3,9
Return shipping	Paid by you, unless the item is faulty; must be signed for when it arrives^3,9
Can't be refunded	Earrings (unless faulty), personalised and customised jewelry and packaging, gift cards, delivery charges^3,9
Refund	To the original payment method within 14 days; duties and taxes on orders from outside the UK not refunded^3,9
Warranty	One year: free replacement for tarnish or damage from a manufacturing fault (after the first month, possibly a discount code)^2,9,10
Resizing	Not offered; the ring set we checked comes in S/M and M/L^{2,3,5,9,10,15}
Shipping	To the US by Royal Mail International Tracked or Signed For; duties paid at checkout; US price not stated on its pages; insurance not mentioned^2,3,5,8,9
Financing	Klarna installments and Clearpay are for UK customers only⁵
Payment	Cards, PayPal, Apple Pay, Google Pay (Shopify checkout)^2,16
Company named on the site	Yes: Estella Bartlett Limited (England & Wales, no. 08109884)^5,23

How Estella Bartlett scores

Identity & transparency	18 / 20 London address and two London shops; Phone and email; no live chat; Domain registered in 2011; Estella Bartlett Limited and its company number named; Co-founder Louise Bartlett named on its blog
Purchase protection	12 / 25 30 days from purchase; You pay return postage; Refund to the original payment, no restocking fee; Same 30 days everywhere; exclusion lists and faulty-item remedies differ slightly; Earrings and personalised pieces excluded; Tracked or signed-for to the US; insurance not mentioned; No lost-parcel policy
Warranty & aftercare	5 / 15 One-year guarantee; No free cleaning or re-plating; Sells rings; no resizing; Manufacturing faults only; after the first month possibly a discount code instead of a replacement
Product transparency	6 / 8 Sells no diamonds (doesn't apply); Brass base and plating named; thickness not given; CZ, faux pearl and dyed jade named as such; No diamonds or precious gemstones (doesn't apply); Recycled brass
Payment safety	7 / 7 Cards and PayPal; Most products cost under $100 (doesn't apply); Shopify
Reputation	3 / 15 4 out of 5, but only 60 reviews; Online-only in the US: scored on Trustpilot, 4 out of 5; No BBB profile found (UK company); Plating complaints; a faulty-item claim refused

Not scored because they don't apply to Estella Bartlett: diamond grading, appraisal, installments. The other 90 points are scaled to 100 (51 of 90). We are still confirming Estella Bartlett's exact Trustpilot score and checking for a BBB profile; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Estella Bartlett

Estella Bartlett was founded in 2011 by brother and sister Nick and Louise, and its in-house design studio is in London, near Tate Modern⁴. The site names the company behind the shop — Estella Bartlett Limited, registered in England & Wales under number 08109884⁵ — and gives its address as Unit 1, 9 Bell Yard Mews in Bermondsey, London²⁰. The UK company register lists it as an active private limited company, incorporated in June 2012, in the wholesale of watches and jewellery²³; its current directors there are Nicholas Bartlett and Roger Latham, and Louise Bartlett resigned as a director in 2017²⁴. Retail Jeweller reported Roger Latham’s appointment as managing director²⁵, and the brand’s own blog interviews ‘Louise Bartlett, our Creative Director’, its co-founder²⁶. The estellabartlett.com domain dates from May 2011⁶.

The brand has two shops in London, at 132A Bermondsey St and 23 Islington Green⁷. Its pieces are designed in its London studio, working with artisan wax model makers¹⁰, but we found no word on where they are made^2,4,10. If you buy Estella Bartlett from another retailer, such as Nordstrom²⁷, refunds and replacements go through that retailer¹⁷.

All details we checked

Company named on the site	Estella Bartlett Limited, company no. 08109884, registered in England & Wales⁵
Address	Unit 1, 9 Bell Yard Mews, Bermondsey, London SE1 3UY²⁰
Founded	In 2011 by brother and sister Nick and Louise; in-house design studio in London, near Tate Modern⁴
Co-founder on its blog (Google result)	'Louise Bartlett, our Creative Director' — creative director and co-founder²⁶
UK company register (Companies House)	Estella Bartlett Limited: active private limited company, incorporated 18 June 2012; wholesale of watches and jewellery²³
Directors (Companies House)	Current directors: Nicholas Bartlett and Roger Latham; Louise Bartlett resigned as a director in June 2017²⁴
Managing director (trade press)	Retail Jeweller: 'Estella Bartlett appoints Roger Latham as managing director'²⁵
Domain registered	May 6, 2011⁶
Shops	Two in London: 132A Bermondsey St (SE1 3TX) and 23 Islington Green (N1 8DU)⁷
Design	Designed in its London studio, working with artisan wax model makers¹⁰
Where pieces are made	Not stated^2,4,10
Bought from another retailer	Estella Bartlett can't refund or replace it; ask that retailer¹⁷

How to reach Estella Bartlett

Questions about online orders go by email to [email protected]; in busy periods a reply can take up to 3 business days¹⁷. For urgent questions or changes to an order there’s a phone line, +44 207235 7723, staffed Monday to Friday, 9.30am to 5.30pm¹⁷. We found no live chat^2,16,17,18. An order can’t be changed once the warehouse has packed it².

All details we checked

Email	[email protected]; replies can take up to 3 business days in busy periods¹⁷
Phone	020 7235 7723 (UK), Monday to Friday 9.30am–5.30pm¹⁷
Live chat	None found^2,16,17,18
Cancelling or changing an order	Email as soon as possible; not possible once the warehouse has packed it²

Returns & refunds

You can return unused, unworn pieces within 30 days of purchase — the refund policy, the FAQ and the Delivery & Returns page all say so^2,3,9 — in the condition you received them, with tags and original packaging³. Refunds go back to your original payment method within 14 days of the return arriving³. You pay the postage unless the item is faulty^2,3. Returns go to its returns department in Wembley, London, and are accepted only when signed for by its staff; Estella Bartlett isn’t responsible for returns your courier loses and strongly recommends tracked delivery⁹. Customs duties and sales taxes aren’t refunded on orders returned from outside the UK⁹, and if a return takes your order below a free-gift threshold, you must send the gift back or its retail value is deducted⁹. There are no exchanges: return the piece and order again³.

Earrings can’t be returned for hygiene reasons, worn or not, unless they’re faulty³ — and its all-products page lists 325 earrings²⁸. Customised jewellery, personalised packaging, gift cards and delivery charges aren’t refundable either³; the Delivery & Returns page words it as ‘personalised products, including charms and packaging’⁹. Orders shipped into the EU get a separate 14-day cooling-off right³.

All details we checked

Return window (refund policy)	30 days from purchase for unused, unworn items; earrings (unless faulty), customised jewellery and packaging excluded³
Return window (Delivery & Returns page)	30 days from purchase; excludes earrings (unless faulty), delivery charges and personalised products, 'including charms and packaging'⁹
Returns (FAQ)	Up to 30 days from purchase; Estella Bartlett doesn't cover return postage; no refund or exchange on earrings unless faulty²
Condition	As received: unworn or unused, with tags, in the original packaging³
Return postage	Paid by you, unless the item is faulty³
Sending it back	To Wembley, London; returns are accepted only when signed for by its staff, and it isn't responsible for returns lost by your courier⁹
Refund	To the original payment method within 14 days of receiving the return³
Duties on returned orders	Customs duties and sales taxes aren't refunded on returns from outside the UK⁹
Free gifts	If a return takes the order under a free-gift threshold, return the gift or its retail value is deducted⁹
Earrings	Not returnable for hygiene reasons, worn or not (unless faulty)³
How many products are earrings	325 earrings among its product types (Google result for its 'all products' page)²⁸
Other non-refundable items	Gift cards, delivery charges, customised jewellery, personalised packaging³
Exchanges	Not offered: return and buy again³
EU cooling-off period	A separate 14-day right to cancel for orders shipped into the EU³
Cancelling or changing an order	Email as soon as possible; not possible once the warehouse has packed it²

Shipping & delivery

Estella Bartlett stopped shipping to the US for a while because of new US tariff rules and has now resumed; US buyers pay any duties and customs fees at checkout, so there should be no surprise charges on delivery^2,8. It charges in pounds, euros or US dollars depending on the shipping address, and its US store shows prices in dollars⁸. International parcels go by Royal Mail International Tracked or Signed For, so someone has to be there to sign, and the brand doesn’t accept responsibility for a parcel signed for by someone other than the addressee⁸.

We found no US shipping price or delivery time on the pages we read^2,8,9; free shipping is advertised for UK orders over £45, and UK delivery takes 3–5 working days, or 1–2 by express⁸. Its policies say nothing about shipping insurance or what happens to a lost parcel^2,3,5,8,9. Every order is sent with tracking²; delivery times are estimates, and late orders aren’t refunded⁵.

All details we checked

Shipping to the US	Resumed after a pause over new US tariff rules; duties and customs fees are paid at checkout⁸
US duties (FAQ)	Added automatically at checkout for US orders²
Currency	Charged in pounds, euros or US dollars depending on the shipping address⁸
International method	Royal Mail International Tracked or Signed For; someone must be there to sign⁸
Signed for by someone else	Not Estella Bartlett's responsibility⁸
US shipping cost and delivery time	Not stated on the pages we read^2,8,9
Free shipping	UK orders over £45⁸
UK delivery	Standard 3–5 working days (£3.95), express 1–2 working days (£5.95)⁸
Shipping insurance	Not mentioned^2,3,5,8,9
Lost or missing parcels	No policy found^2,3,5,8,9
Tracking	All orders sent with a trackable service²
Late deliveries	Delivery times are estimates; no refunds for late orders⁵

Warranty & care

Every piece bought on its website comes with a one-year guarantee: if it tarnishes or is damaged because of a manufacturing fault, Estella Bartlett promises to replace it for free within a year^2,5,10, and its product pages carry a ‘1-Year Guarantee’ badge¹⁵. To claim, email your order number with photos or a video, and don’t post the piece back before contacting customer service⁹. We found no cleaning, re-plating, repair or resizing service^{2,3,5,9,10,15}. Its care advice is to keep pieces away from perfume, beauty products and water; it describes its PVD-coated pieces as waterproof and tarnish-resistant¹⁰.

A replacement — or a discount code
The FAQ and the terms promise to ‘replace the item for free’ within a year^2,5, and the Creation & Care page adds a discount code for the amount you spent if the item is out of stock¹⁰. The Delivery & Returns page is stricter: a replacement or a refund only in the first month, then ‘a replacement or discount code equivalent in price’ until a year has passed⁹. We scored the stricter version, and counted the different wording against its return terms.

All details we checked

One-year guarantee (FAQ)	Free replacement within a year if a piece tarnishes or is damaged by a manufacturing fault; website and own-shop purchases²
One-year guarantee (Creation & Care page)	Free replacement within a year of purchase; a discount code for the amount spent if the item is out of stock¹⁰
One-Year Warranty (terms)	Same terms in its Terms & Conditions⁵
Faulty items (Delivery & Returns page)	First month: replacement or refund; then up to a year: replacement or a discount code; after a year: no help⁹
On product pages	'1-Year Guarantee'¹⁵
How to claim	Email with your order number and photos or video first; don't post it back before contacting them⁹
Cleaning, re-plating, repairs, resizing	No service offered^{2,3,5,9,10,15}
Care advice	Keep pieces away from perfume, beauty products and water; PVD pieces are waterproof and tarnish-resistant¹⁰

What Estella Bartlett sells & what it costs

Estella Bartlett’s mainline jewelry is recycled brass, flash-plated with 18kt rose gold, 14kt yellow gold or 925 sterling silver; its ‘Waterproof’ Edit and Bartlett London styles are PVD-coated in 14kt gold or made of stainless steel². Product pages give the finish — ‘Gold Plated | White CZ’, ‘Waterproof PVD Gold Plated’ — but not the base metal^{11,12,13,14,15}, and we found no plating thickness on the pages we read^{2,10,11,12,13,14,15}. The product feed lists gold-plated, silver-plated, PVD gold- and rhodium-plated and stainless-steel finishes¹. Estella Bartlett says its jewelry has safe levels of lead, nickel and cadmium under the EU’s REACH regulation².

Stones are named by type: cubic zirconia is called CZ or cubic zirconia, and the product feed labels a ‘Faux Pearl’ and a ‘Dye Jade’ as such, alongside aventurine, howlite, lapis lazuli and other gemstones^1,14. We found no diamonds in its product feed¹.

Its all-products page lists bracelets, earrings, charms, card purses, candles and more²⁸. In its product feed, jewelry runs from $16 to $109, and the 12-day advent calendars cost $282¹. The ring set we checked comes in S/M and M/L sizes¹⁵. In the UK it offers a free envelope for recycling unwanted jewelry through the fair-trade organisation Transform Trade²⁹, and since 2022 it has given 25% of net sales of its Rainbow Edit during Pride month to the LGBTQ+ charity akt³⁰.

All details we checked

What the jewelry is made of (FAQ)	Recycled brass, flash-plated with 18kt rose gold, 14kt yellow gold or 925 sterling silver; 'Waterproof' styles PVD-coated in 14kt gold or stainless steel²
On product pages	Finish and stone only, e.g. 'Gold Plated \| White CZ', 'Waterproof PVD Gold Plated'¹²
PVD pieces	'A high-quality PVD coating'; no thickness¹⁴
Plating thickness	Not stated^{2,10,11,12,13,14,15}
Finishes in the product feed	Gold plated, silver plated, PVD gold- and rhodium-plated, stainless steel¹
Lead, nickel, cadmium	'Safe levels' under the EU's REACH regulation²
Cubic zirconia	Named as CZ or cubic zirconia¹⁴
Stones in the product feed	Named by type; a faux pearl and a dyed jade are labeled as such¹
Diamonds	None in the product feed¹
Product types (Google result for its 'all products' page)	Bracelets, earrings, charms, card purses, candles and more²⁸
Prices (product feed, US dollars)	Jewelry from $16 to $109; 12-day advent calendars $282 (all 1,568 products in the feed)¹
Ring sizes	The ring set we checked: S/M and M/L¹⁵
Recycling	Free Transform Trade envelope to recycle unwanted jewellery (UK)²⁹
Giving	25% of net sales of its Rainbow Edit to LGBTQ+ charity akt during Pride month, since 2022³⁰

Payment

The store runs on Shopify¹⁶. It takes debit and credit cards — Amex, Mastercard, Visa, Maestro — PayPal, and Apple Pay and Google Pay through Shopify Payments²; the page code also lists Discover¹⁶. Klarna and Clearpay are among its payment options, but their installment plans are for UK customers^2,5. Since its jewelry costs $16 to $109¹, we left installments out of the score.

All details we checked

Payment methods (FAQ)	Debit and credit cards (Amex, Mastercard, Visa, Maestro), PayPal, Klarna, Clearpay, Shopify Payments with Apple Pay and Google Pay²
Payment methods (page code)	Visa, Mastercard, Amex, Discover; PayPal¹⁶
Installments	Klarna installments and Clearpay are for UK customers only⁵
Checkout platform	Shopify¹⁶

What customers say

On Trustpilot, Estella Bartlett has a TrustScore of 4 out of 5 from 60 reviews¹⁹. One Trustpilot reviewer, quoted in Google’s results, says the ‘gold’ was peeling off a necklace after 6 weeks and customer service wouldn’t do anything about the faulty item²¹. Reviews on its own reviews page are mixed: one says a necklace’s gold tarnished so quickly that it was thrown away after a month²²; another, about an earring that broke on the third wear, says customer service was excellent and offered a refund or replacement²². A Mirror article says the pieces from its waterproof collection stayed tarnish-free³¹.

Its two London shops are rated 4.4 from 7 and 5.0 from 3 reviews on Google^32,33; for an online order from the US we scored those points on Trustpilot instead, as we do for online-only stores. We found no BBB profile; Estella Bartlett is a UK company⁵, and we’re still checking the BBB by hand.

All details we checked

Trustpilot	TrustScore 4 out of 5 from 60 reviews¹⁹
Trustpilot review (Google snippet)	'Gold' peeling off a necklace after 6 weeks; customer service wouldn't help with the faulty item²¹
Review on its own reviews page (Google snippet)	Gold on a necklace tarnished quickly; thrown away after a month²²
Review on its own reviews page (Google snippet)	An earring broke on the third wear; customer service offered a refund or replacement²²
The Mirror	Tested its waterproof collection: the pieces stayed tarnish-free³¹
Google (Bermondsey shop)	4.4 from 7 reviews³²
Google (Islington shop)	5.0 from 3 reviews³³

Linked from Estella Bartlett’s own website, so these are the brand’s real accounts.

Alternatives to Estella Bartlett

UNOde50 — Handmade Spanish plated jewelry with free 30-day returns to the US
TOUS — Spanish jeweler with silver, vermeil and 18k gold, a 2-year warranty and about 18,000 Trustpilot reviews
Maria Black — European designer jewelry that states its plating thickness

Estella Bartlett FAQ

Is Estella Bartlett legit?

Yes, it’s a real business: a London brand founded in 2011⁴, whose site names Estella Bartlett Limited, a company registered in England & Wales⁵, with two shops in London⁷. Its Trustpilot score is 4 out of 5, from only 60 reviews¹⁹. Its terms: 30 days to return unworn pieces, at your cost, with earrings excluded, and a one-year guarantee^2,3.

Who owns Estella Bartlett?

It was founded in 2011 by brother and sister Nick and Louise⁴, and its blog calls Louise Bartlett its creative director and co-founder²⁶. The company, Estella Bartlett Limited⁵, lists Nicholas Bartlett and Roger Latham as its current directors in the UK company register²⁴; Retail Jeweller reported Roger Latham’s appointment as managing director²⁵.

Where is Estella Bartlett from, and where is it made?

London: its in-house design studio is near Tate Modern⁴, and its pieces are designed there, working with artisan wax model makers¹⁰. We found no word on its site about where the jewelry is manufactured^2,4,10.

Is Estella Bartlett real silver or gold?

It’s plated: its mainline jewelry is recycled brass flash-plated with 18kt rose gold, 14kt yellow gold or 925 sterling silver, and its ‘Waterproof’ styles are PVD-coated in 14kt gold or made of stainless steel². It doesn’t give the plating thickness^{2,10,11,12,13,14,15}.

Does Estella Bartlett jewelry tarnish, and is it waterproof?

Its styles marked ‘Waterproof’ are PVD-coated or stainless steel, which it says makes them tarnish-resistant for longer than gold-plated pieces²; its general care advice is to keep jewelry away from water, perfume and beauty products¹⁰. The Mirror’s test found its waterproof pieces stayed tarnish-free³¹, while some reviewers say gold plating tarnished or peeled within weeks^21,22. Tarnish caused by a manufacturing fault is covered for a year².

What is Estella Bartlett's return policy?

30 days from purchase for unused, unworn items in their original packaging, refunded to your original payment method within 14 days³. You pay the return postage unless the item is faulty³; earrings (unless faulty) and personalised pieces can’t be returned^3,9, and duties and taxes on orders from outside the UK aren’t refunded⁹. There are no exchanges³.

Does Estella Bartlett have a warranty?

Yes, a one-year guarantee: a free replacement if a piece tarnishes or is damaged because of a manufacturing fault². Its Delivery & Returns page adds that after the first month you may get a discount code instead of a replacement, and that it can’t help once a year has passed⁹.

Does Estella Bartlett ship to the US, and how long does delivery take?

Yes: it resumed US shipping after a pause over new tariff rules, and duties are added at checkout⁸. Parcels go by Royal Mail International Tracked or Signed For⁸. Free delivery is offered on UK orders over £45, and UK delivery takes 3–5 working days, or 1–2 by express⁸; we found no US price or delivery time on its pages^2,8,9.

Where can I buy Estella Bartlett in the US?

On its own site, which ships to the US⁸; Nordstrom also sells it²⁷. If you buy from another retailer, refunds and replacements go through that retailer: Estella Bartlett can’t process them¹⁷.

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

Nov 2, 2026 — First published, before our editor’s review. Every fact checked against estellabartlett.com, the UK company register and the other sources listed below as they read that day.

About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 2, 2026. Store policies change — check the store’s current terms before you buy.

Estella Bartlett

57/100 · Proceed with caution

Best for: Gold- and silver-plated brass jewelry and gifts from a London brand, shipping to the US

Visit Estella Bartlett

We may earn a commission. It never changes the score.

Other stores we’ve checked

UNOde5051/100 · Proceed with cautionHandmade Spanish silver- and gold-plated statement jewelry · Visit

TOUS60/100 · Mostly reliableSpanish jeweler since 1920: silver, vermeil and 18k gold, the teddy-bear brand · Visit

Maria Black50/100 · Proceed with cautionCopenhagen designer jewelry: recycled silver, 14k gold and piercings · Visit

Shane Co.79/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

How we check stores →

Estella Bartlett: Trust Check

Best for

Not ideal for

What we like

Watch out for

Estella Bartlett policies at a glance

How Estella Bartlett scores

Who is behind Estella Bartlett

How to reach Estella Bartlett

Returns & refunds

Shipping & delivery

Warranty & care

What Estella Bartlett sells & what it costs

Payment

What customers say

Official social profiles

Alternatives to Estella Bartlett

Estella Bartlett FAQ

How we score stores

Update history

Sources