Our verdict
A New York company selling lab-grown diamond jewelry it says it grows and sets itself — with a lifetime manufacturing warranty, insured and signed-for shipping and Affirm, but a cash refund costs $100 per item plus a $20 return shipping fee, and its pages give two different return fees.
Visit Von DiamondsThe bottom line. Von Diamonds is run by AJS Creations, Inc.5, which gives an address on Fifth Avenue in New York5; its domain dates from July 20236. It says it grows, cuts and sets its lab diamonds itself7, and its product pages list India as the country of origin8. Every item has a Limited Lifetime Manufacturing Warranty1, the first resize within 30 days is free1, and shipments are insured for their full value and need an adult’s signature5,9. Payment is by card, PayPal, Affirm or Katapult on a Shopify checkout4,10. It scores in the ‘caution’ range because returning for your money back is expensive: you get 30 days from shipping3, but a refund to your card loses $100 per item, and every return pays a $20 shipping fee3 — while its FAQ describes the fee as 10%4. Its diamond certificates come only with engagement rings of 1 carat or more and don’t name the lab4,8,11,12,13,14,15,16, the warranty excludes lost stones1, no owners are named7,10,17,18, and with only 3 Trustpilot reviews there’s little independent feedback19.
What we like
- Limited Lifetime Manufacturing Warranty on every item bought on its site1
- Shipments insured for their full value, with an adult signature on every delivery5,9
- One free resize within 30 days, with labels both ways1
- Phone, email and live chat every day from 9 AM to 10 PM ET3,18
- The company, AJS Creations, Inc., and a New York address are named5
- Cards, PayPal, Affirm and Katapult on a Shopify checkout4,10
Watch out for
- A refund to your card loses $100 per item, and every return pays a $20 shipping fee; only store credit avoids the $1003
- Its FAQ calls the fee a 10% restocking fee instead4
- Specials and custom orders return only as store credit; clearance is final sale3
- Certificates only for engagement rings with a center stone of 1 carat or more, and the lab isn’t named4,8,11,12,13,14,15,16
- The warranty doesn’t cover lost stones or prongs thinned by wear1
- A young domain (2023), no owners named, and only 3 Trustpilot reviews6,7,10,17,18,19
On this page
At a glanceTrust Score breakdownWho is behind Von DiamondsHow to reach Von DiamondsReturns & exchangesShipping & deliveryWarranty & aftercareWhat Von Diamonds sells & what it costsPayment & financingWhat customers sayVon Diamonds FAQUpdate historySourcesOther stores we’ve checked
Von Diamonds policies at a glance
| Return window | 30 days from the day the order ships3 |
|---|---|
| Return shipping | $20 fee on every return (FedEx label)3 |
| Can't be returned | Clearance; Specials and custom orders get store credit only3 |
| Refund | Minus $100 per item to your card (the FAQ also says 10%); full value as store credit3,4 |
| Warranty | Limited lifetime, manufacturing defects; lost stones and wear excluded1 |
| Resizing | Once free within 30 days1 |
| Shipping | Free over $500, $20 below; insured; adult signature; US only5,9 |
| Financing | Affirm and Katapult4 |
| Payment | Major cards, PayPal, Apple Pay, Google Pay (Shopify checkout)4,10 |
| Company named on the site | Yes: AJS Creations, Inc. d/b/a VonDiamonds, New York5 |
How Von Diamonds scores
| Identity & transparency | 15 / 20 New York address in its terms; Phone, email and live chat; Domain registered in July 2023; AJS Creations, Inc. named on the site; No owners or leadership named |
| Purchase protection | 11 / 25 30 days from shipping; $20 return shipping fee; $100 per item (or 10%) off a cash refund; $100 per item in the policy, 10% in an FAQ answer; Specials and custom orders store credit only; clearance final; Insured with signature; $20 on orders under $500; Insured for full value; no claim process described |
| Warranty & aftercare | 8 / 15 Limited lifetime manufacturing warranty; Upkeep offered, not described as free; First resize free within 30 days; Lost stones excluded |
| Product transparency | 7 / 15 Certificates only on 1 ct+ engagement rings; lab not named; Karat and platinum given, alloy not; Lab-grown and lab-created stones labeled on product pages; No appraisal mentioned; Grows its own diamonds; conflict-free statement |
| Payment safety | 10 / 10 Cards and PayPal; Affirm and Katapult; Shopify |
| Reputation | 1 / 15 3.2 from 3 reviews: too few; Online-only: scored on Trustpilot, too few reviews; No BBB profile found yet; Shipping delays and slow communication |
We are still checking Von Diamonds on the BBB; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Von Diamonds
The site is operated by AJS Creations, Inc. d/b/a VonDiamonds5, which gives its address as 579 5th Avenue, 3rd Floor, New York, in its sweepstakes rules5; its terms follow New York law5. The vondiamonds.com domain was registered in July 20236. Von Diamonds says it grows its own lab diamonds, cuts, polishes and sets them ‘all under one roof’ and ships them directly7; its product pages list India as the country of origin8. We found no owners or executives named on the site7,10,17,18.
All details we checked
| Who runs the site | AJS Creations, Inc. d/b/a VonDiamonds5 |
|---|---|
| Address | 579 5th Avenue, 3rd Floor, New York, NY 10017 (sponsor address in its sweepstakes rules)5 |
| Governing law | New York5 |
| Domain registered | July 28, 20236 |
| What it says it does | Grows its own lab diamonds, cuts, sets and ships them itself, 'no middlemen'7 |
| Country of origin (product pages) | India8 |
| Owners or leadership | Not named on the site7,10,17,18 |
How to reach Von Diamonds
Customer service answers at 877-812-7273 and [email protected]3,18, and live chat runs every day from 9 AM to 10 PM Eastern time, except federal holidays18.
All details we checked
| Phone | 877-812-727318 |
|---|---|
| [email protected]3 | |
| Live chat and hours | Every day 9 AM–10 PM ET, except federal holidays18 |
Returns & exchanges
Eligible items can be returned within 30 days of the day the order ships3. You choose how to be paid back: the full value as store credit, or a refund to your original payment method with a $100 return fee per item deducted3,4. Every return also pays a $20 return shipping fee, using a FedEx label with a return number that’s valid for seven days3. Pieces must be unworn with all packaging and documentation, and a missing diamond certificate costs another $1003.
Items from the Specials collection and custom orders can be returned for store credit only, and clearance items are final sale3. Orders can be cancelled free within 24 hours; after that, a 10% production fee applies3.
The returns policy deducts $100 per item from a refund to your card3, but one FAQ answer lists a ‘10% restocking fee’ as part of the same 30-day policy4. We score the conflict, and the fee either way. If you might return a piece, ask customer service in writing which fee applies before you order.
All details we checked
| Return window | 30 days from the day the order ships3 |
|---|---|
| Refund fee (returns policy) | $100 per item deducted from a refund; none for store credit3 |
| Refund fee (FAQ, another answer) | $100 per item, waived for store credit4 |
| Refund fee (FAQ) | The FAQ lists a 10% restocking fee instead4 |
| Return postage | $20 return shipping fee on every return3 |
| How returns work | A FedEx label with a return number, valid 7 days3 |
| Condition | Unworn, with packaging and documentation; resized or engraved by others not accepted3 |
| Missing certificate | $100 deducted for each diamond certificate not returned3 |
| Specials and custom orders | Store credit only3 |
| Clearance | Final sale3 |
| Cancelling | Free within 24 hours; 10% production fee after that3 |
Shipping & delivery
Shipping is free on US orders over $500, and $20 below that9; Von Diamonds ships within the US only9. Its terms say it insures and registers every item for its full value and requires an adult to sign for every delivery5,9. In-stock pieces ship in one to six business days; made-to-order pieces can take up to three weeks9. We found no description of what happens if a parcel is lost3,4,5,9.
All details we checked
| Shipping cost | Free over $500 in the US; $20 below9 |
|---|---|
| Where it ships | US only9 |
| Insurance | All items insured and registered for their full value5 |
| Signature | Required on every delivery9 |
| Dispatch | In-stock items 1–6 business days; made-to-order up to 3 weeks9 |
| Lost parcels | No claim process described3,4,5,9 |
Warranty & aftercare
Every item bought on the site comes with a Limited Lifetime Manufacturing Warranty1. For a manufacturing issue, Von Diamonds sends a prepaid label, inspects the piece and repairs or replaces it free if it’s covered1. The warranty doesn’t cover normal wear, damage, lost stones, or prongs that thin with wear and let stones loosen1, and Von Diamonds itself recommends insuring jewelry against loss, theft and damage to center stones1.
It also replaces stones, tightens prongs, re-polishes, re-plates and cleans: you pay to ship the piece to them, and they pay the return shipping — the services themselves aren’t described as free1. A ring can be resized once for free within 30 days of purchase1.
All details we checked
| Warranty | Limited Lifetime Manufacturing Warranty on everything bought on the site1 |
|---|---|
| Warranty claims | Prepaid label to send it in; free repair or replacement if covered, a quote if not1 |
| Not covered | Wear, damage, lost stones, thinning prongs, chemical discoloration, third-party repairs1 |
| Insurance advice | Recommends buying insurance for loss, theft and center stones1 |
| Repairs and upkeep | Offered; you pay postage to them, they pay it back; the services aren't described as free1 |
| Resizing | One free resize within 30 days of purchase1 |
What Von Diamonds sells & what it costs
Its product feed lists 2,000 products, mostly lab-grown diamond engagement rings plus tennis bracelets and other jewelry2, at prices up to $10,999 for a 10 ctw diamond and ruby tennis bracelet2. Product pages give the diamond’s colour and clarity for each option, such as ‘Lab Grown Diamond | G-SI’8, and the metal, such as 14K gold or platinum, without the gold alloy12.
A diamond certificate comes only with engagement rings whose center stone is 1 carat or more, and not with ‘Best Value’ styles4; we found no lab named for these certificates4,8,11,12,13,14,15,16, and no appraisal1,4,8,11,12,13,14,15,16. Its price match, by contrast, requires a competitor’s diamond to have a GIA or IGI report20.
Lab-grown diamonds are described as such8, and coloured stones are lab-created: a ruby is ‘Lab Created Ruby’11, and an alexandrite necklace is titled simply ‘Alexandrite’ while its options say ‘Lab Created Alexandrite’13. Von Diamonds calls its lab-grown diamonds conflict-free21.
All details we checked
| What it sells | 2,000 products in its product feed, almost all lab-grown diamond engagement rings and jewelry2 |
|---|---|
| Prices (product feed) | Up to $10,999, for a 10 ctw diamond and ruby tennis bracelet2 |
| Diamond quality on product pages | Colour and clarity per variant, e.g. 'Lab Grown Diamond | G-SI'8 |
| Metals | 10K/14K gold and platinum chosen per variant; gold alloy not given12 |
| Diamond certificates | Only for engagement rings with a center stone of 1 carat or more, not 'Best Value' styles; the lab isn't named4 |
| Grading lab | Not named for its own certificates4,8,11,12,13,14,15,16 |
| Appraisal | Not mentioned1,4,8,11,12,13,14,15,16 |
| Price match | Matches competitors' certified lab diamonds with a GIA or IGI report dated within a year20 |
| Lab-grown labeling | 'Lab grown diamond' in descriptions8 |
| Ruby | 'Lab Created Ruby'11 |
| Alexandrite | Titles say 'Alexandrite'; the variant says 'Lab Created Alexandrite'13 |
| Sourcing | Lab-grown diamonds called conflict-free; no metal sourcing policy21 |
Payment & financing
Von Diamonds accepts all major US credit cards, PayPal, Apple Pay and Google Pay, and offers financing through Affirm and Katapult4. The store runs on Shopify10.
All details we checked
| Payment methods | Major US cards, PayPal, Apple Pay, Google Pay; Affirm and Katapult4 |
|---|---|
| Checkout platform (page code) | Shopify10 |
What customers say
Von Diamonds sells online only, so its Google points are scored on Trustpilot, where it has just 3 reviews averaging 3.219 — too few to count. On Reddit, a buyer whose order hadn’t shipped after a week, with no updates, called its customer service ‘horrible’22. We’re still checking the BBB by hand.
All details we checked
| Trustpilot | 3.2 from 3 reviews19 |
|---|---|
| Reddit, r/labdiamond | An order not shipped for a week, with no updates; 'horrible customer service'22 |
Official social profiles
Linked from Von Diamonds’s own website, so these are the brand’s real accounts.
Alternatives to Von Diamonds
- Grown Brilliance — Lab-grown diamonds with free UPS return labels and IGI or GIA reports for center stones
- Keyzar — Lab-grown and natural engagement rings with GIA or IGI reports and free, insured returns
- Shane Co. — A US jeweler with free 60-day returns and a lifetime warranty
Von Diamonds FAQ
Is Von Diamonds legit?
It’s a real company — AJS Creations, Inc., with a New York address5 — that ships insured, signed-for orders and gives a lifetime manufacturing warranty1,5. But the domain only dates from 20236, independent reviews are scarce19, and returning for a refund costs $100 per item plus $203.
Does Von Diamonds sell real diamonds?
It sells lab-grown diamonds, described as such on product pages with their colour and clarity8. Certificates come only with engagement rings of 1 carat or more, and the lab isn’t named4,8,11,12,13,14,15,16.
What is Von Diamonds' return policy?
30 days from shipping3. Store credit is free; a refund to your card loses $100 per item, and every return pays a $20 shipping fee3. Clearance is final sale, and Specials and custom orders return only as store credit3.
What does the Von Diamonds warranty cover?
A Limited Lifetime Manufacturing Warranty covers manufacturing issues, repaired or replaced free1; it excludes wear, damage, lost stones and prongs thinned by wear1. One resize within 30 days is free1.
Where does Von Diamonds ship from, and how long does it take?
Its pages don’t say where orders ship from; product pages list India as the country of origin8. In-stock pieces ship in one to six business days and made-to-order pieces in up to three weeks; shipping is free over $500 and insured, with a signature5,9.
Where is Von Diamonds located?
The company behind it, AJS Creations, Inc., gives an address at 579 5th Avenue, 3rd Floor, New York5. We found no store or showroom.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Nov 2, 2026 — First published, before our editor’s review. Every fact checked against vondiamonds.com and the other sources listed below as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Nov 2, 2026. Store policies change — check the store’s current terms before you buy.
- Von Diamonds — Warranty
- Von Diamonds' product feed (products.json on vondiamonds.com, 2,000 products)
- Von Diamonds — Returns
- Von Diamonds — Von Diamonds FAQs | Shipping, Returns & Jewelry Information
- Von Diamonds — Terms and Conditions
- Domain registration record (RDAP)
- Von Diamonds — About Von Diamonds | Lab Grown Diamond Jewelry Experts
- Von Diamonds — product page: 4 1/2 ctw Pear Diamond Halo Stud Earrings
- Von Diamonds — Shipping
- Von Diamonds — home page
- Von Diamonds — product page: 10 ct Lab Diamond Ruby Tennis Bracelet | Von Diamonds
- Von Diamonds — product page: 2 ctw Emerald Diamond Eleven Stone Wedding Band
- Von Diamonds — product page: 2 ctw Round Alexandrite Three Stone Fashion Necklace
- Von Diamonds — product page: 3 1/2 ctw Cushion Created Alexandrite Side Stone Engagement Ring
- Von Diamonds — product page: 4 ctw Oval Created Alexandrite Classic Solitaire Engagement Ring
- Von Diamonds — product page: 5 ctw Round Diamond Inside Out Hoop Earrings
- Von Diamonds — About Us
- Von Diamonds — Contact Von Diamonds | Jewelry Experts & Customer Support
- uk.trustpilot.com: Read Customer Service Reviews of vondiamonds.com — Google result snippet, Nov 2, 2026
- Von Diamonds — Price Match Guarantee
- Von Diamonds — What Are Lab-Grown Diamonds – Ethical & Brilliant | Von Diamods
- reddit.com: Von Diamonds item not shipped for a week? No updates — Google result snippet, Nov 2, 2026