Yes. It's a jewelry chain founded in 1924 with more than 400 stores, owned by Signet Jewelers, and its returns are straightforward: 30 days, with a free label for online orders. Our score is held back by its warranty, which covers only diamonds and lapses without inspections every six months, by unnamed grading labs, and by poor ratings on Trustpilot and Yelp.

Zales Review: Is Zales Legit? Trust Check (November 2026)

Q: Who owns Zales?

Signet Jewelers, since 2014. Signet is a publicly traded company whose brands also include Kay, Jared, Blue Nile and Peoples, and zales.com's terms of use are an agreement with Signet Jewelers.

Q: Does Zales clean jewelry for free and resize rings?

Cleaning and inspection are free at any Zales store. Resizing and repairs are done in stores after an estimate, so they're paid; a ring ordered online in a size other than the standard one takes up to three more business days.

Q: Does Zales do payment plans?

Yes: Affirm at 0–36% APR, the Zales Credit Card issued by Comenity Capital Bank, and lease-to-own with Progressive Leasing, which costs more than the cash price.

Q: Does Zales ship outside the US?

Only to the US and US territories. Expedited shipping is the default, and shipping to a store for pickup is free.

By the Trusted Jewelries team · Published Nov 2, 2026 · Updated Nov 2, 2026 · Facts checked Nov 2, 2026 · How we check stores

58Trust Score

Proceed with caution

See the breakdown

Our verdict

A mall jewelry chain since 1924, owned by Signet like Kay and Jared — 30 days to return with a free label, Affirm financing, free cleaning in its stores and a lifetime guarantee on chipped or lost diamonds, but no general warranty against defects, paid resizing and repairs, and 'certified' diamonds whose grading lab isn't named.

Visit Zales

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Best for

Shoppers who want to see a ring in a mall store, return it free by mail if needed, and spread the cost with Affirm^1,2,3

Not ideal for

Anyone who wants a written warranty against defects without paying for a protection plan^{1,2,4,5,6,7,8}
Buyers who want a named grading lab for their diamond^{4,6,7,9,10,11}

The bottom line. Zales started as one store in Texas in 1924 and now has more than 400 stores in North America¹; it has belonged to Signet Jewelers since 2014¹², and its terms name Signet as the company you deal with¹³. Online returns get 30 days and a free pre-printed label, with the refund going back to your card minus delivery charges². You can pay with cards, PayPal or Affirm^3,6, and its stores clean and inspect jewelry for free⁶. A Lifetime Diamond Commitment replaces a diamond that chips, breaks or falls out in normal wear on diamond purchases of $200 or more⁴. It scores in the ‘caution’ range because that commitment is the only free warranty we found^1,2,4,5,6,7: it covers diamonds only and lapses unless you bring the piece in every six months⁴; repairs to the metal are covered only by a plan you buy separately^5,8, and resizing is done for a price, after an estimate⁷. Its ‘certified’ diamonds don’t name a grading lab on the pages we read^{4,6,7,9,10,11}, and shipping insurance isn’t mentioned^2,13,14. Store ratings on Google range from 4.4 to 4.7^15,16, but Trustpilot shows 2 out of 5 from 208 reviews¹⁷.

What we like

A chain since 1924 with more than 400 stores, owned by Signet; its terms name the company you deal with^1,12,13
30 days to return an online order, a free pre-printed return label, and no restocking fee mentioned^2,6,7,9
Affirm, PayPal and all major cards^3,6
Free cleaning and inspection at any of its stores^4,6
A chipped, broken or lost diamond is replaced free on diamond purchases of $200 or more, if inspections are kept up⁴
Lab-grown, lab-created, simulated and natural stones are labeled on product pages^11,18,19
Phone, an email form, and chat in English or Spanish^20,21

Watch out for

No general warranty against manufacturing defects; the free diamond commitment covers diamonds only and lapses without an inspection every six months^1,2,4,5,6,7
Repairs to the metal are covered only by a protection plan you buy separately; resizing is paid^7,8
‘Certified’ diamonds come with a certificate, but the lab isn’t named on the pages we read^{4,6,7,9,10,11}
Shipping insurance and signature aren’t mentioned^2,13,14
Exchanges only in a store; custom and engraved pieces can’t be returned²
Trustpilot: 2 out of 5 from 208 reviews; Yelp: 2.6 across 3,362 reviews of its stores^17,22

How we checked Zales. On Nov 2, 2026 we read 40 pages of Zales’s website — policies, FAQ, terms, warranty and contact pages — plus 15 product pages, and saved a copy of each. All 83 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record, Trustpilot, BBB and Reddit.

On this page

At a glance Trust Score breakdown Who is behind Zales How to reach Zales Returns & exchanges Shipping & delivery Warranty & aftercare What Zales sells & what it costs Payment & financing What customers say Zales FAQ Update history Sources

Other stores we’ve checked

Shane Co.79/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Grown Brilliance76/100 · TrustworthyLab-grown diamond engagement rings and fine jewelry, online or in its stores · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit

Ritani71/100 · Mostly reliableCertified diamonds and engagement rings, made to order in New York since 1999 · Visit

Zales policies at a glance

Return window	30 days from the purchase (shipment) date; exchanges 60 days, in stores only; holiday purchases until January 24, 2027²
Return shipping	Free pre-printed label for online orders, or return to any store^2,9
Can't be returned	Custom designs, engraved or altered jewelry, special-order watches, gift cards; the help center adds ear-piercing earrings^2,6
Refund	To the original payment method, minus delivery charges; about 5 business days to process²
Warranty	No general warranty; chipped, broken or lost diamonds replaced for life on diamond purchases of $200+, with inspections every 6 months; paid plans for repairs^{1,2,4,5,6,7,8}
Resizing	Paid, after an estimate in a store⁷
Shipping	Expedited by default; free to a store; insurance and signature not mentioned^2,6,13,14
Financing	Affirm (0–36% APR), Zales Credit Card, Progressive Leasing^3,23
Payment	Visa, Mastercard, Amex, Discover, PayPal, Apple Pay⁶
Company named on the site	Yes: Signet Jewelers; plans by Signet Service Plans, Inc., Akron, Ohio^8,13

How Zales scores

Identity & transparency	18 / 20 Returns address in Akron, Ohio, and 400+ stores; Phone, email form and chat; Domain registered in 1995; Signet Jewelers and Signet Service Plans, Inc. named on the site; President named in Signet's announcement, not on zales.com
Purchase protection	18 / 25 30 days; Free return label for online orders; Refund to the original payment, no restocking fee; Same 30 days everywhere; lists of exclusions differ slightly; Custom and engraved pieces excluded; Insurance and signature not mentioned; Zales investigates; no refund or reshipment promised
Warranty & aftercare	2 / 15 No general warranty; the free commitment covers only diamonds; Free cleaning and inspection; repairs are paid; Resizing is paid; Diamonds only; lapses without inspections every 6 months
Product transparency	8 / 15 'Certified' diamonds; the lab isn't named; Karat given, alloy not; plating thickness not given; Lab-grown, lab-created, simulated and natural stones labeled; Its own certificate 'for insurance purposes'; Signet's conflict-free sourcing protocol
Payment safety	8 / 10 Cards and PayPal; Affirm; Own checkout; card processor not named
Reputation	4 / 15 2 out of 5 from 208 reviews; No flagship named; stores rated 4.4 (309 reviews) to 4.7 (714); Store profiles rated A+; head-office profile and complaint handling not yet checked; Disputed protection-plan and repair claims

We are still checking Zales on Trustpilot and the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Zales

Zales says it started as one jewelry store in Texas in 1924 and has grown to more than 400 locations across North America¹. It has belonged to Signet Jewelers since 2014¹²; Signet is a publicly traded company whose brands include Kay, Jared, Blue Nile and Peoples²⁴. On zales.com, the terms of use are an agreement with Signet Jewelers, which is based in Ohio, and say the site is meant for people located in the United States¹³; the privacy policy calls the store ‘the Signet brand Zales Jewelers’²⁵, and protection plans are issued by Signet Service Plans, Inc. of Akron, Ohio⁸. The site names no executives; Signet has announced Jamie Cygielman as President of Zales and Banter²⁶.

The zales.com domain dates from December 1995²⁷. Online returns go to Signet’s facility at 375 Ghent Rd. in Akron, Ohio², and Zales ships within the US and to US territories⁶.

All details we checked

Founded	As one store in Texas in 1924; now more than 400 stores in North America¹
Owned by Signet since	2014¹²
Parent company	Signet is publicly traded; its brands include Kay, Zales, Jared, Blue Nile and Peoples²⁴
Who you deal with online	Signet Jewelers; based in Ohio; the site is for people in the US¹³
Privacy policy	'The Signet brand Zales Jewelers'²⁵
Protection plans issued by	Signet Service Plans, Inc., 375 Ghent Road, Akron, Ohio⁸
Leadership	Jamie Cygielman, President of Zales and Banter (Signet's announcement; not named on zales.com)²⁶
Domain registered	December 14, 1995²⁷
Returns address	SJIX, 375 Ghent Rd., Akron, Ohio 44333²
Where it ships	The US and US territories⁶

How to reach Zales

Customer service answers at (800) 311-5393²⁰, and an email form goes to its Guest Services Team²¹. Chat is available in English or Spanish, weekdays from 7 AM to 2 AM Eastern time and weekends from 9 AM to midnight, and you can text (855) 915-4139^6,20. An order can’t be changed once placed, but you can cancel it within one hour from the order status page⁶.

All details we checked

Phone	(800) 311-5393²⁰
Email	An email form for the Guest Services Team²¹
Chat and text	Chat in English or Spanish, 7 AM–2 AM ET on weekdays; text (855) 915-4139²⁰
Chat hours	Weekdays 7 AM–2 AM ET, weekends 9 AM–midnight⁶
Cancelling an order	Within one hour, from the order status page⁶

Returns & exchanges

Jewelry can be returned within 30 days of the purchase (shipment) date and exchanged within 60 days, but exchanges have to be done in a store². Purchases made between October 20 and December 24, 2026 can be returned until January 24, 2027². Online orders can be returned by mail with a free pre-printed label, or at any store^2,9, in their original condition with packaging and paperwork²; if you return a ring that was sized to order, the sizing fee is refunded too².

Each return is inspected, and the refund goes back to your original payment method minus delivery charges, in about five business days²; we found no restocking fee^2,6,7,9. Custom designs, engraved or altered jewelry, special-order watches, gift cards and protection-plan replacements can’t be returned²; the help center’s list adds ear-piercing earrings⁶. Items bought through Progressive Leasing can’t be exchanged².

All details we checked

Return window	30 days from the purchase (shipment) date; exchanges 60 days, in a store; watches 30 days²
Help center	Returns must start within 30 days; 'holiday times may vary'⁶
Holiday returns	Bought October 20 – December 24, 2026: returnable until January 24, 2027²
Return postage	Free pre-printed label for online orders²
Return to a store	Online orders can also be returned to any store⁹
Condition	Original condition, with packaging and paperwork²
Sized-to-order rings	The sizing fee is refunded with the return²
Refund	To the original payment method, minus delivery charges; after a quality check²
Refund time	About 5 business days to process²
Restocking fee	None mentioned^2,6,7,9
Can't be returned	Custom designs, engraved or altered jewelry, special-order watches, gift cards, protection-plan replacements²
Can't be returned (help center)	Also lists ear-piercing earrings⁶
Leased items	Can't be exchanged²

Shipping & delivery

Zales offers expedited shipping by default, plus express and standard options⁶. Product pages mention a free shipping offer that ‘may be modified or terminated at any time’⁹, but the pages we saved don’t give its threshold; shipping to a store for pickup is always free¹⁴, and most orders of $5,000 or less can go to a UPS Access Point⁶.

We found no mention of shipping insurance or a signature on delivery^2,13,14. If a package goes missing or shows as delivered but isn’t there, you answer a few questions online and a claim ticket opens; Zales says it will investigate^6,7, but not for packages shipped more than 60 days earlier⁶.

All details we checked

Shipping options	Expedited by default; Express and Standard too⁶
Free shipping	Offered, but may be changed or ended without notice; threshold not stated on the pages we saved⁹
Ship to store	Free¹⁴
UPS Access Point	For most orders of $5,000 or less⁶
Insurance or signature	Not mentioned^2,13,14
Missing package	Answer a few questions online and a claim ticket opens; Zales investigates⁶
Marked delivered but missing	'We can help investigate'⁷
Claim deadline	Not after 60 days from shipping⁶

Warranty & aftercare

Zales’ free warranty is its Lifetime Diamond Commitment, which comes with diamond purchases of $200 or more: if a diamond chips, breaks or falls out of its setting in normal use, any Zales store replaces it with one of similar value and quality at no charge⁴. It doesn’t cover previously owned diamond jewelry, colored gemstones, watches, theft or loss⁴, and repairs needed to secure a diamond in its setting are paid or go through the optional protection plan⁴. We found no general warranty against manufacturing defects^1,2,4,5,6,7.

For the metal, Zales sells add-on Lifetime Protection Plans, which exclude diamonds and gemstones⁵; a plan is bought separately and can be refunded within 30 days, minus any services used⁸. It also offers jewelry insurance through Lavalier, at ‘typically 1-2%’ of the jewelry’s value⁵. Repairs and resizing are done in stores after an estimate⁷.

Any Zales store cleans and inspects jewelry for free^4,6 and does appraisals⁶. A Zales diamond counts at 100% of what you paid toward a new piece that costs at least twice as much⁴, and Zales also buys gold jewelry through a gold exchange⁶.

Keep your inspection record
The diamond commitment lapses unless you bring the piece to Zales every six months for cleaning and inspection, along with your inspection record⁴. Miss one, and a chipped or lost diamond may no longer be replaced free, so keep each inspection receipt.

All details we checked

Lifetime Diamond Commitment	With diamond purchases of $200 or more: a chipped, broken or lost diamond is replaced free⁴
Condition	Lapses unless the diamond is inspected at Zales every 6 months, with the record kept⁴
Not covered	Previously owned pieces, colored gemstones, watches, theft, loss; only diamonds in their original settings⁴
Repairs to secure a diamond	Paid, or covered by the optional protection plan⁴
Manufacturing-defect warranty	None found apart from the diamond commitment^1,2,4,5,6,7
Lifetime Protection Plans	Optional add-on plans for the metal; diamonds and gemstones excluded⁵
Plan price	Bought separately; refundable within 30 days of buying it, minus services used⁸
Jewelry insurance	Offered through Lavalier, 'typically 1-2%' of the jewelry's value⁵
Repairs and resizing	In stores, after an estimate: ring sizing, prongs, chains, clasps⁷
Sizing when you order	Up to 3 more business days; tungsten and titanium can't be sized²⁰
Cleaning and inspection	Free at any store⁶
For diamonds	Cleaned and inspected free, for as long as you own it⁴
Appraisals	Offered at all stores⁶
Trade-in	Zales diamonds count at 100% of the price paid toward a new piece at least twice as expensive⁴
Gold exchange	Zales buys gold jewelry, or returns it free if you decline the offer⁶

What Zales sells & what it costs

Zales’ sitemap lists at least 20,000 product pages²⁸, including previously owned jewelry sold alongside new pieces²⁹. In the 15 product pages our sampler read, prices ran from $99 to $3,149.99, with engagement rings from $1,000²⁸.

Diamonds sold as ‘certified’ come with a certificate that includes a photo and description of the diamond and ‘can be used for insurance purposes’⁹; Celebration Lux diamonds are also laser-inscribed with a certification number¹⁰, and certified lab-grown diamonds include a certification card¹¹. None of the pages we read names the grading lab^{4,6,7,9,10,11}.

Product pages say what each stone is: ‘Lab-Grown Diamond’, ‘Lab-Created Ruby’, ‘Simulated’ birthstones, and natural garnet all appear in names and details^11,18,19,30; one bracelet names a ‘Simulated Blue Opal’ while its details list the stone class as ‘Created’³¹. Gold is described by karat, such as 14K, without the alloy⁹, and gold-plated silver pieces don’t give the plating thickness³⁰.

Its product pages say every Zales natural diamond is responsibly sourced, and the footer links to Signet’s conflict-free sourcing policy³², which follows the Kimberley Process³³. Stores match a lower price on zales.com for identical items³⁴.

All details we checked

Catalog size	At least 20,000 product pages in its sitemap²⁸
Previously owned jewelry	Sold alongside new pieces; not covered by the diamond commitment²⁹
Prices (15 product pages sampled)	$99 to $3,149.99; engagement rings from $1,000 in the sample²⁸
'Certified' natural diamond	Comes with a certificate with a photo and description; the lab isn't named⁹
Celebration Lux diamond	Laser-inscribed certification number and a certificate; lab not named¹⁰
Certified lab-grown diamonds	'Includes certification card'¹¹
Grading lab	Not named on the pages we checked^{4,6,7,9,10,11}
Lab-grown labeling	'Lab-Grown Diamond' in names and details¹¹
Lab-created ruby	Named lab-created³⁰
Simulated and lab-created stones	Named 'simulated' or 'lab-created'; stone class 'Created' or 'Simulated'¹⁸
Simulated opal	'Oval Simulated Blue Opal and Lab-Created White Sapphire'; class 'Created'³¹
Natural gemstones	Stone class 'Natural' given¹⁹
Gold	Karat given (10K, 14K, 18K); alloy not⁹
Plated pieces	Gold plate over sterling silver; thickness not given³⁰
Sourcing	'Every Zales natural diamond is responsibly sourced'; footer link to Signet's conflict-free sourcing page³²
Signet Responsible Sourcing Protocol	Aligned with the Kimberley Process; supplier audits³³
Price match	Stores match a lower zales.com price on identical items³⁴

Payment & financing

Zales accepts Visa, Mastercard, American Express, Discover, PayPal and Apple Pay⁶. It runs its own checkout, and we found no card processor named^6,13,23,25.

You can pay over time with Affirm, at 0–36% APR, and checking your eligibility doesn’t affect your credit^3,23. There is also the Zales Credit Card, issued by Comenity Capital Bank²³, and lease-to-own through Progressive Leasing, which costs more than paying cash²³.

All details we checked

Payment methods	Visa, Mastercard, Amex, Discover, PayPal, Apple Pay, Affirm, Progressive Leasing, Zales Credit Card⁶
Checkout	Signet's own; card processor not named^6,13,23,25
Affirm	Pay over time; checking eligibility doesn't affect your credit; 0–36% APR³
Affirm rates	0–36% APR²³
Zales Credit Card	Issued by Comenity Capital Bank²³
Lease-to-own	Progressive Leasing costs more than the cash price²³

What customers say

Zales names no flagship store, so we score the Google tier that every store rating we found reaches: its Fifth Avenue store in New York is rated 4.7 from 714 reviews, and its Chicago Ridge Mall store 4.4 from 309^15,16. Review sites that cover the whole chain are harsher: Trustpilot shows 2 out of 5 from 208 reviews¹⁷, and Yelp averages 2.6 across 3,362 reviews of its stores²². Several Zales stores have BBB profiles rated A+ and accredited since mid-2025³⁵. We’re still checking Trustpilot and the BBB by hand.

Complaints we found are mostly about what happens after the sale. In a Facebook group, a buyer says Zales didn’t stand behind the protection plan paid for on a damaged ring³⁶; on Reddit, one shopper says a store told them a ring bought on zales.com was fake³⁷; and a review on ReviewStream says the prongs of a ring had worn down and needed replacing³⁸. Another Reddit buyer says a diamond chipped within weeks and, after a side stone fell out, Zales replaced the whole ring³⁹.

All details we checked

Google (Fifth Avenue store, New York)	4.7 from 714 reviews¹⁶
Google (Chicago Ridge Mall store)	4.4 from 309 reviews¹⁵
Trustpilot	2 out of 5 from 208 reviews¹⁷
Yelp (all Zales locations)	2.6 from 3,362 reviews²²
BBB	Store-by-store profiles; several accredited since mid-2025 and rated A+³⁵
Facebook group post	A buyer says Zales didn't honor the protection plan on a damaged ring³⁶
Reddit, r/jewelry	A store said a ring bought on zales.com wasn't genuine³⁷
ReviewStream	Prongs worn down and needing replacement³⁸
Reddit, r/EngagementRings	A diamond chipped within weeks; after a side stone fell out, Zales replaced the whole ring³⁹

Linked from Zales’s own website, so these are the brand’s real accounts.

Alternatives to Zales

Shane Co. — A family-owned US jeweler with free 60-day returns, free insured shipping and a lifetime warranty
Grown Brilliance — Lab-grown diamonds with a named company, stores in a dozen cities and a lifetime manufacturing warranty
Keyzar — Online engagement rings with GIA or IGI reports and a lifetime manufacturing-defect warranty

Zales FAQ

Is Zales legit?

Yes. It’s a jewelry chain founded in 1924 with more than 400 stores, owned by Signet Jewelers^1,12, and its returns are straightforward: 30 days, with a free label for online orders². Our score is held back by its warranty, which covers only diamonds and lapses without inspections every six months^1,2,4,5,6,7, by unnamed grading labs^{4,6,7,9,10,11}, and by poor ratings on Trustpilot and Yelp^17,22.

Who owns Zales?

Signet Jewelers, since 2014¹². Signet is a publicly traded company whose brands also include Kay, Jared, Blue Nile and Peoples²⁴, and zales.com’s terms of use are an agreement with Signet Jewelers¹³.

What is Zales' return policy?

30 days from the purchase (shipment) date to return, 60 days to exchange — exchanges only in a store². Online orders get a free return label and can also be returned to any store; the refund goes back to your payment method minus delivery charges^2,9. Custom, engraved and altered pieces can’t be returned².

What does the Zales warranty cover?

The free Lifetime Diamond Commitment replaces a diamond that chips, breaks or falls out in normal wear, on diamond purchases of $200 or more⁴, as long as you bring the piece in every six months for inspection⁴. It doesn’t cover colored gemstones, watches, previously owned pieces, theft or loss⁴; repairs to the metal need a Lifetime Protection Plan, bought separately^5,8.

Does Zales clean jewelry for free and resize rings?

Cleaning and inspection are free at any Zales store⁶. Resizing and repairs are done in stores after an estimate, so they’re paid⁷; a ring ordered online in a size other than the standard one takes up to three more business days²⁰.

Does Zales do payment plans?

Yes: Affirm at 0–36% APR^3,23, the Zales Credit Card issued by Comenity Capital Bank²³, and lease-to-own with Progressive Leasing, which costs more than the cash price²³.

Are Zales diamonds real and certified?

Product pages say whether a stone is natural, lab-grown, lab-created or simulated, and give the gold karat^9,11,18. ‘Certified’ diamonds come with a certificate, but the pages we read don’t name the grading lab^{4,6,7,9,10,11}.

Does Zales buy back jewelry?

It has a gold exchange that buys gold jewelry and returns your items free if you turn down the offer⁶. Zales diamonds can also be traded in at 100% of what you paid, toward a new piece that costs at least twice as much⁴.

Does Zales ship outside the US?

Only to the US and US territories⁶. Expedited shipping is the default, and shipping to a store for pickup is free^6,14.

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

Nov 2, 2026 — First published, before our editor’s review. Every fact checked against zales.com, Signet's own site and the other sources listed below as they read that day.

About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 2, 2026. Store policies change — check the store’s current terms before you buy.

Zales

58/100 · Proceed with caution

Best for: America’s mall diamond chain since 1924, owned by Signet (Kay, Jared)

Visit Zales

We may earn a commission. It never changes the score.

Other stores we’ve checked

Shane Co.79/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Grown Brilliance76/100 · TrustworthyLab-grown diamond engagement rings and fine jewelry, online or in its stores · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit

Ritani71/100 · Mostly reliableCertified diamonds and engagement rings, made to order in New York since 1999 · Visit

How we check stores →

Zales: Trust Check

Best for

Not ideal for

What we like

Watch out for

Zales policies at a glance

How Zales scores

Who is behind Zales

How to reach Zales

Returns & exchanges

Shipping & delivery

Warranty & aftercare

What Zales sells & what it costs

Payment & financing

What customers say

Official social profiles

Alternatives to Zales

Zales FAQ

How we score stores

Update history

Sources