Maison Miru: Trust Check

The bottom line. Maison Miru is run by Maison Miru LLC, with an address for notices at 180 Varick Street in New York⁵, on a domain registered in 2013⁶; its press page names the founder, Trisha Okubo⁷. Its earrings and cartilage hoops are made of medical-grade ASTM F-136 titanium¹, and it backs its jewelry with a 365 Day Happiness Guarantee that repairs or replaces pieces that don’t meet expectations⁸. It takes cards and PayPal, with payments processed by Shopify Payments or Stripe^9,10. It scores low because returns cost a $7 ‘handling fee’ in its refund policy and an $8 ‘shipping label charge’ on its returns page unless you bought the Checkout+ add-on^2,3,11; shipping insurance isn’t mentioned and its terms put the risk of loss on you once the parcel is with the carrier^{2,3,5,11,12,13,14}; you can reach it only by email or a contact form^{11,12,15,16,17}; its lab-grown diamonds come without certificates⁴; and its Trustpilot page shows 3.0 from 13 reviews¹⁸.

Maison Miru policies at a glance

How Maison Miru scores

We are still looking for Maison Miru on the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Maison Miru

The store’s terms and privacy policy name the company as Maison Miru LLC^5,10, with an address for notices at 180 Varick Street, Room 410, New York⁵; the site is run from the United States⁵. Its press page names the founder, Trisha Okubo⁷, and the About page is a letter signed ‘Trisha’ that says ‘I thought MIRU started ten years ago’²⁴. Its help center describes ‘a small team of eight who read every message’¹⁶, and the brand name MIRU means ‘to see’ in Japanese, according to its affiliates page²⁵. The maisonmiru.com domain dates from June 2013⁶.

The press page lists coverage by Vogue, CNN, Good Housekeeping, Wirecutter, Reader’s Digest and Refinery29⁷. The one product page we read that says where a piece is made, the Equilibrium pendant, says ‘Handcrafted in New York’²⁶. Maison Miru doesn’t ship outside the US for now¹².

How to reach Maison Miru

You can email [email protected] or use the contact form¹⁵; we found no phone number or live chat^{11,12,15,16,17}. Damage or defects on arrival have to be reported by email, with a photo, within 2 days of receiving the parcel²⁷.

Returns & exchanges

You can return or exchange pieces within 30 days of purchase², undamaged and in their original packaging; a piece that comes back damaged gets only merchandise credit². Refunds go to the original payment method, but shipping isn’t refunded², and they’re typically issued within 10 business days of the return arriving¹¹. Returns are free only if you bought Checkout+, an optional add-on at checkout³; otherwise the refund policy charges a $7 ‘handling fee’², while the returns page says an $8 ‘shipping label charge’¹¹.

Final-sale items, sample and archive sale items, Mystery items, gift cards and gifts with purchase can’t be returned² — the insertion tool, for one, is final sale²⁸. If you keep part of a set, you lose the set discount on what you keep¹⁴; gifts can be exchanged or turned into store credit¹¹; and returns that arrive late are accepted at Maison Miru’s discretion².

Shipping & delivery

Maison Miru ships only within the US¹². Standard shipping by USPS Parcel Select is free on orders over $150; below that, the shipping policy says a $7 flat rate¹² and the help center $8, with expedited shipping at $12¹³. Orders usually ship within 1–3 business days, and USPS usually takes 2 to 7 business days to deliver¹². Solid gold pieces go by USPS Priority Mail, and orders over $200 may need a signature¹²; if you ask to drop the signature, the store says it can’t help if the parcel is then lost or stolen¹².

We found no mention of shipping insurance^{2,3,5,11,12,13,14}. Its terms say title and risk of loss pass to you when the parcel is handed to the carrier⁵, and the help center says it ‘cannot be held responsible for lost or stolen packages’ and asks you to file a claim with the carrier¹³; the shipping policy only asks you to email if a parcel doesn’t arrive¹².

Warranty & care

Maison Miru offers a 365 Day Happiness Guarantee: during that period it can repair or replace any items that don’t meet expectations⁸, and its product pages point to it¹. The guarantee doesn’t cover final sale items, and the store says discoloration, oxidation and tarnishing are inevitable for plated jewelry over time⁸. Claims go by email with a photo and a description⁸.

We found no free cleaning, re-plating or resizing service^{2,8,11,19,21,22}. Its care advice is to clean earrings with gentle soap and to avoid hydrogen peroxide and other harsh chemicals¹⁹.

What Maison Miru sells & what it costs

Its product feed lists earrings, body jewelry, rings, necklaces, bracelets and charms³⁰. The earrings and cartilage hoops are made of medical-grade ASTM F-136 titanium^1,19; the gold-colored ones carry a titanium nitride PVD coating made ‘to best match your 14k gold’^1,19, with no coating thickness given^1,8,19,31,32. Its solid gold pieces are 14k, with no alloy named^33,34, its rings are stainless steel with no grade named²², and its pendant is sterling silver with no fineness figure²⁶. The titanium pieces are sold as waterproof and sweatproof¹.

Its lab-grown diamond studs come in 0.20, 0.50 or 1.00 carat total — up to 0.50 carat each — with the store’s own color (F/G) and clarity (VS1/VS2)²⁰, for $270 to $750³⁰; the help center says it doesn’t issue certificates of authenticity⁴, and we found no appraisal^4,20,34,35. It explains that lab-grown diamonds are identical to mined ones and that moissanite is a different stone⁴. Its ‘Celestial Crystal’ studs are cubic zirconia, named on the product page³⁶, but the emerald-cut crystal stud’s page names only titanium, not the stone³²; its pearl studs list ‘pearl gemstones’³⁷. We found no sourcing policy^{4,19,20,24,34}.

Prices on the pages we read: $75 for a Forever Seamless Hoop in 14k gold³³, $140 for Classic Hoops in titanium¹ and $490 for the Equilibrium sterling silver pendant²⁶. On its Forever Seamless Hoop, rated 4.2 from 196 reviews, some buyers say they can’t get it back into a round shape³³.

Payment

Payments go through Shopify Payments and Stripe¹⁰; the checkout takes Visa, Mastercard, American Express, Discover and JCB, and PayPal⁹, and the privacy policy also mentions signing in with Amazon, Shop Pay, Apple Pay and Google Pay accounts¹⁰. We found no installment plan on the pages we read^{1,2,11,12,14,20,23}.

What customers say

Its Trustpilot page shows a TrustScore of 3.0 in Google results¹⁸, from only 13 reviews¹⁸. We found no Google business listing, so its Google points are scored on Trustpilot too, and no BBB profile; we’re still checking the BBB by hand.

Wirecutter calls the Nap Earrings ‘ultra-comfy’, in ‘cute (if a little basic) designs’³⁸. On Reddit, one person recommends Maison Miru because ‘it’s not insanely expensive but it also doesn’t hurt my skin’, and another praises ‘an awesome return policy’^39,40; in r/piercing, someone was put off on finding that the ‘titanium’ earrings are coated to look gold⁴¹. A comparison site sums up reviews as reporting ‘occasional fit issues (posts too long) and earring loss’⁴².

Official social profiles

Linked from Maison Miru’s own website, so these are the brand’s real accounts.

Alternatives to Maison Miru

• Astrid & Miyu — Ear-stacking jewelry with free returns and a 2-year warranty against manufacturing defects
• Aurelie Gi — Recycled 14k solid gold earrings and piercing jewelry, with a 1-year warranty and free repair of broken chains
• Maria Black — Danish designer earrings and piercings in recycled silver and 14k gold, with a 2-year warranty

Maison Miru FAQ

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

• Nov 3, 2026 — First published, before our editor’s review. Every fact checked against maisonmiru.com, its help center and the other sources listed below as they read that day.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

1. Maison Miru — product page: Classic Hoops, 25mm | MIRU
2. Maison Miru — Refund policy | MIRU
3. Maison Miru — What is Checkout+?
4. Maison Miru — Lab Grown Diamonds FAQ
5. Maison Miru — Terms of service | MIRU
6. Domain registration record (RDAP)
7. Maison Miru — Maison Miru In the News & Customer Reviews
8. Maison Miru — I hear you have a 365 Day Happiness Guarantee. Tell me more about this.
9. Maison Miru — home page
10. Maison Miru — Privacy policy | MIRU
11. Maison Miru — Returns & Exchanges | MIRU
12. Maison Miru — Shipping policy | MIRU
13. Maison Miru — Shipping Information
14. Maison Miru — Returns and Exchanges
15. Maison Miru — Contact Us | MIRU
16. Maison Miru — Miru Help Center
17. Maison Miru — Contact information | MIRU
18. trustpilot.com: Maison Miru Reviews — Google result snippet, Nov 3, 2026
19. Maison Miru — What are your earrings made out of?
20. Maison Miru — product page: Oval Lab Grown Diamond Nap Earrings | MIRU
21. Maison Miru — Jewelry Sizing: Everything You Need to Know | MIRU
22. Maison Miru — product page: Echo Ring | MIRU
23. Maison Miru — Discounts, Promotions, and Sample Sale
24. Maison Miru — About MIRU
25. maisonmiru.com: Affiliates | MIRU – Maison Miru — Google result snippet, Nov 3, 2026
26. Maison Miru — product page: Equilibrium Fine Pendant – Limited Edition | MIRU
27. Maison Miru — What do I do if my Miru jewelry arrived damaged or with a defect?
28. Maison Miru — product page: Nap Earrings Insertion Tool | MIRU
29. maisonmiru.com: Nap Earrings® | MIRU — Google result snippet, Nov 3, 2026
30. Maison Miru's product feed (products.json on maisonmiru.com, all 198 products)
31. Maison Miru — product page: Bar Chain Nap Earrings | MIRU
32. Maison Miru — product page: Celestial Crystal Emerald-Cut Nap Earrings, 6mm | MIRU
33. Maison Miru — product page: Forever Seamless Hoop in 14k Gold | MIRU
34. Maison Miru — product page: Tiny Diamond Stud L-Shape Nose Ring in 14k Gold | MIRU
35. Maison Miru — product page: Modern Heirloom Stack | MIRU
36. Maison Miru — product page: Celestial Crystal Solitaire Nap Earrings, 6mm | MIRU
37. Maison Miru — product page: Pearl Nap Earrings, 6mm | MIRU
38. nytimes.com: You Might Love the Flat-Back Maison Miru Nap Earrings. … — Google result snippet, Nov 3, 2026
39. reddit.com: r/piercing – I just started six months ago and now I can't stop … — Google result snippet, Nov 3, 2026
40. reddit.com: ISO hardy earrings for outdoor work : r/findfashion — Google result snippet, Nov 3, 2026
41. reddit.com: New Instagram ad promoting "nap proof" earrings: flatback … — Google result snippet, Nov 3, 2026
42. dtcetc.com: Maison Miru vs Mejuri (2026): Prices, Ratings & 42K … — Google result snippet, Nov 3, 2026