Our verdict
A Los Angeles fashion-jewelry brand, sold on its own site and through other retailers, with a published address and phone line — but only 14 days to return, an $8 handling fee on refunds despite 'Free Returns' in the cart, no warranty on its jewelry, no named company, and crystal and acrylic pieces sold under names like 'Emerald' and 'Pearl'.
Visit EttikaThe bottom line. Ettika is a fashion-jewelry brand at 122 E. 7th St. #700 in Los Angeles8, on a domain registered in 20079, and it answers the phone on weekdays at (213) 817-551010. Its pieces are 18k gold, silver or rhodium plating over zinc, steel and brass2; the store runs on Shopify and takes major cards, PayPal, Shop Pay and Afterpay3,11. Google rates its Los Angeles listing 4.8 from 17 reviews12. It scores low because you get only 14 days to return an unworn piece1, an $8 handling fee comes off every refund even though the cart promises ‘Free Returns’1,13, Last Chance and Final Sale items can’t be returned1, and we found no warranty on its jewelry1,3,4,5,6. Shipping insurance isn’t mentioned1,3,4,5, the site names no company form behind ‘Ettika’1,4,8,11,13,14,15, and several names promise more than the materials: ‘Emerald’ pieces in crystal, a ‘Pearl’ ring set in acrylic pearl7,16.
What we like
- A Los Angeles address and a customer-service phone line, plus email8,10
- Domain registered in 20079
- Google rates its Los Angeles listing 4.8 from 17 reviews12
- Materials listed on its product pages; all jewelry said to be nickel and lead free2,5
- Major cards, PayPal, Shop Pay and Afterpay on a Shopify checkout3,11
- Store credit gets a 20% bonus instead of the refund fee1
Watch out for
- Only 14 days to return, unworn and in the original packaging1
- An $8 handling fee comes off refunds, though the cart says ‘Free Returns, 14 days on us’1,13
- Last Chance and Final Sale items can’t be returned1
- No warranty found for its jewelry; only watches get one year1,2,3,4,5,6
- Shipping insurance isn’t mentioned, and there’s no process for a lost parcel1,3,4,5
- Crystal pieces named ‘Emerald’ and an acrylic-pearl ring set listed as ‘Pearl’7,16
- No company form or owners named on the site1,3,4,8,10,11,13,14,15
- Only 10 Trustpilot reviews, with a TrustScore of 3.217
On this page
At a glanceTrust Score breakdownWho is behind EttikaHow to reach EttikaReturns & exchangesShipping & deliveryWarranty & careWhat Ettika sells & what it costsPaymentWhat customers sayEttika FAQUpdate historySourcesOther stores we’ve checked
Ettika policies at a glance
| Return window | 14 days from delivery, unworn and in the original packaging1 |
|---|---|
| Return shipping | The cart says 'Free Returns, 14 days on us'; the policy doesn't say who pays US postage; international buyers pay1,3,5,13 |
| Can't be returned | Reduced-price Last Chance items and anything marked Final Sale1 |
| Refund | To the original payment minus an $8 handling fee; store credit gets a 20% bonus1 |
| Warranty | None found for jewelry; watches 1 year1,2,3,4,5,6 |
| Resizing | Not offered1,3,6,7,16 |
| Shipping | From Los Angeles by USPS or FedEx; free over $110 (the cart says $100+); 3–7 or 5–7 business days; insurance not mentioned1,3,4,5,13 |
| Financing | Afterpay and Shop Pay3 |
| Payment | Major cards, PayPal, Apple Pay, Google Pay, Meta Pay (Shopify checkout)3,11,13 |
| Company named on the site | No: 'Ettika', Los Angeles, with no company form1,4,8,11,13,14,15 |
How Ettika scores
| Identity & transparency | 11 / 20 Los Angeles address in its contact information; Phone and email; no live chat; Domain registered in 2007; Only 'Ettika', with no company form, on the site and in the sources we found; Founders named only by a retailer (Shopbop) |
| Purchase protection | 10 / 25 14 days from delivery; Cart: 'Free Returns, 14 days on us'; only international buyers are told to pay postage; $8 handling fee deducted from refunds; 'Free Returns… on us' in the cart, an $8 fee in the policy; Last Chance and Final Sale items can't be returned; Free over $110; insurance not mentioned; No lost-parcel process |
| Warranty & aftercare | 0 / 15 No warranty found for jewelry (watches only: 1 year); No free cleaning or re-plating; Sells rings; no resizing; No jewelry warranty to speak of |
| Product transparency | 3 / 8 Sells no diamonds or body piercing jewelry (doesn't apply); Base metals and plating named; thickness not; a few say only 'alloy' or 'gold tone'; Crystal sold as 'Emerald', acrylic pearls as 'Pearl'; No diamonds or precious gemstones (doesn't apply); No sourcing policy |
| Payment safety | 7 / 7 Cards and PayPal; Most products cost under $100 (Afterpay and Shop Pay are offered) (doesn't apply); Shopify |
| Reputation | 5 / 15 3.2 from 10 reviews; 4.8 from 17 reviews at its Los Angeles address; Profile found, not accredited; rating still to check; No recurring complaint pattern found |
Not scored because they don't apply to Ettika: diamond grading, appraisal, installments. The other 90 points are scaled to 100 (36 of 90). We are still checking Ettika's BBB rating; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Ettika
Ettika’s contact information gives 122 E. 7th St. #700, Los Angeles, CA 900148, and its pieces are ‘Designed in Los Angeles, CA’15. The terms say the site is operated by ‘Ettika’ but name no company form such as Inc. or LLC1,4,8,11,13,14,15, and their governing-law clause names a street address — ‘the laws of 714 S. Hill Street Suite #405 Los Angeles’ — rather than a state11. The ettika.com domain dates from March 20079.
The site doesn’t name the people behind the brand3,10,11,13,14,15; a Shopbop product page, as Google shows it, says Ettika was founded by Ettie and Joey Rafaeli18. Ettika also sells through other retailers3, and its About page claims ‘850,000+ Happy Customers’15.
All details we checked
| Address (contact information) | 122 E. 7th St. #700, Los Angeles, CA 900148 |
|---|---|
| Where it's designed | 'Designed in Los Angeles, CA'; ships from Los Angeles15 |
| Who runs the site (terms) | 'Operated by Ettika' — no company form (Inc., LLC) given11 |
| Legal entity | Not named on the site1,4,8,11,13,14,15 |
| Governing law (terms) | 'The laws of 714 S. Hill Street Suite #405 Los Angeles' — an address, not a jurisdiction11 |
| Domain registered | March 19, 20079 |
| Owners or leadership on the site | Not named on the pages we saved3,10,11,13,14,15 |
| Founders (Shopbop, as shown in Google) | 'Founded by Ettie and Joey Rafaeli'18 |
| Sold through other retailers (FAQ) | 'Sold to many retailers across the world'3 |
| Its own figures (About page) | '850,000+ Happy Customers', '23,000+ Positive Reviews'15 |
How to reach Ettika
Customer service answers the phone at (213) 817-5510, Monday to Friday from 9:00 AM to 5:30 PM PST, and email goes to [email protected] for orders or [email protected] for other questions10; the FAQ gives the same number with hours to 5:00 PM3. We found no live chat10,13.
All details we checked
| Phone (contact page) | (213) 817-5510, Monday–Friday 9:00 AM to 5:30 PM PST10 |
|---|---|
| Phone hours (FAQ) | Monday–Friday 9:00 AM to 5:00 PM PST3 |
| Email (contact page) | [email protected] for orders; [email protected] for general questions10 |
| Live chat | None found in the page code10,13 |
Returns & exchanges
You can return any unworn piece in its original packaging within 14 days of delivery1, through an online Return Center1. An $8 handling fee is deducted from a refund; if you take store credit instead, Ettika adds a 20% bonus1,5. Returns are approved within 3 business days, and the refund goes to your original payment once the package reaches its studio1. Reduced-price Last Chance items and anything marked Final Sale can’t be returned1.
The policy doesn’t say who pays return postage on US orders1,3,5; international buyers pay their own, and lose the full refund if they send a piece back without emailing first3. The FAQ still carries a Holiday 2025 rule giving 30 days on orders placed from November 18 to December 21, 20253.
The cart on ettika.com promises ‘Free Returns, 14 days on us’13, but the refund policy and product pages deduct an $8 handling fee from a refund1,5; only store credit comes without it. We score the fee, and count the mismatch against clear return terms.
All details we checked
| Return window (refund policy) | 14 days from delivery, unworn, in the original packaging1 |
|---|---|
| Return policy (FAQ) | Same 14 days and $8 handling fee3 |
| Footer on every page | 'Return or exchange within 14 days'13 |
| Cart (page code) | 'Free Returns — 14 days on us'13 |
| Handling fee (refund policy) | $8 deducted from a refund; store credit gets a 20% bonus instead1 |
| Handling fee (product pages) | $8 deducted 'if this option is selected' (a refund)5 |
| How to return | Online Return Center1 |
| Refund | Approved within 3 business days; refunded to the original payment once the package reaches its studio1 |
| Excluded | Reduced-price Last Chance items and anything marked Final Sale1 |
| Final sale in the product feed | 219 of 1,155 products tagged 'final_sale' (our count)7 |
| Who pays US return postage | Not stated for US orders1,3,5 |
| International returns (FAQ) | Buyer pays return shipping; returning without emailing first loses the full refund3 |
| Holiday 2025 (FAQ) | 30 days for orders placed November 18 – December 21, 20253 |
Shipping & delivery
All items ship from Los Angeles, by USPS or FedEx3. Domestic orders are processed in 1–2 business days; the shipping policy then gives 3–7 business days for standard US delivery4, the FAQ 5–73. Standard shipping is free on US orders over $1103, although the cart says $100+13. Ettika ships worldwide3.
We found no mention of shipping insurance or a signature1,3,4,5, and no process for a lost parcel; the only rule is that Ettika isn’t responsible for lost, delayed or misdelivered packages if you ask the carrier to change the delivery1,3,4.
All details we checked
| Carriers and origin | USPS and FedEx; all items ship from Los Angeles3 |
|---|---|
| Delivery times (shipping policy) | Processed in 1–2 business days; standard US shipping 3–7 business days4 |
| Delivery times (FAQ) | Standard US shipping 5–7 business days3 |
| Free shipping (FAQ, footer, product pages) | Free standard shipping over $110 within the US (contiguous states on product pages)3 |
| Free shipping (cart, page code) | 'U.S. orders $100+'13 |
| International | Ships worldwide; duties collected at checkout for many countries3 |
| Insurance or signature | Not mentioned1,3,4,5 |
| Lost parcels (FAQ) | Only rule found: not responsible if the buyer asks the carrier to change the delivery3 |
| Lost-parcel process | None described1,3,4 |
Warranty & care
We found no warranty for Ettika’s jewelry1,3,4,5,6. Its watches come with a 1-year manufacturer warranty covering material and manufacturing defects2; we score the jewelry, its main line. There’s no repair, re-plating, cleaning or resizing service1,3,6,16; its care advice is to take pieces off before swimming, exercising or bathing2.
All details we checked
| Jewelry warranty | None found1,3,4,5,6 |
|---|---|
| Watches only (care page) | 1-year manufacturer warranty on material and manufacturing defects2 |
| Repairs, resizing, re-plating, cleaning | No service offered for jewelry1,3,6,16 |
| Care advice | Avoid water, perfume, lotion and sweat; remove before swimming, exercise or bathing2 |
What Ettika sells & what it costs
Ettika’s product feed lists necklaces, earrings, jewelry bundles, bracelets and rings, plus hair accessories, belts and watches7; prices run from $5 for a chain extender to $345 for a jewelry bundle7. It says all its jewelry is 18k gold, silver or rhodium plated over zinc, steel and brass, nickel and lead free2, with surgical steel earring posts3. Product pages list materials such as ’18k Gold Plated and Rhodium Plated, Steel, Brass, Zinc’ or ’18k Gold Plated, Brass, Cubic Zirconia’5,6, but some say only ‘Jewelry-Grade Alloy’ or ‘Gold Tone Plated or Rhodium on Steel’19,20, and none gives a plating thickness2,3,5,6,15,16,19,20,21,22,23,24.
Pearls and cubic zirconia are often named plainly — ‘Clear CZ Stone, Freshwater Pearl’22 — but several names promise more than the materials. Pieces called ‘Emerald’, such as the ‘Emerald Stone Pendant Link Necklace’, come in ‘Emerald Crystal’7, and the home page links to ‘Emerald Jewelry’13; earrings named ‘Diamond Shine’ are clear crystals7; a ring set’s variant reads ‘Material: Pearl’ while its details list acrylic pearl16; and the ‘Turquoise Statement Bolo Necklace’ lists only ‘Reconstituted Stone’ among its set’s materials19, though another set does say ‘Reconstituted Turquoise’21.
We found no diamonds and no body piercing jewelry in the feed7, and no sourcing policy2,3,13,15.
All details we checked
| What it sells (product feed) | 1,155 products: necklaces, earrings, bundles, bracelets, rings, plus hair accessories, belts and watches7 |
|---|---|
| Prices (product feed, US dollars) | From $5 (chain extenders) to $345 (Trio Butterfly Set); 910 of 1,155 products start under $100 (our count)7 |
| Materials (care page) | 18k gold, silver or rhodium plating over zinc, steel and brass; nickel and lead free2 |
| Materials (FAQ) | Also 'gold tone', 'rose gold tone' and 'silver tone'; surgical steel earring posts3 |
| On product pages | '18k Gold Plated and Rhodium Plated, Steel, Brass, Zinc'5 |
| On product pages | '18k Gold Plated, Brass, Cubic Zirconia'6 |
| Vaguer metal names | 'Jewelry-Grade Alloy'; 'Gold Tone Plated or Rhodium on Steel'19 |
| Vaguer metal names | 'Gold Tone Plated or Rhodium on Steel' (Beach Club Box)20 |
| Plating thickness | Not given2,3,5,6,15,16,19,20,21,22,23,24 |
| Pearls | Freshwater pearls named as such22 |
| 'Emerald' pieces (product feed) | Named 'Emerald' — e.g. 'Emerald Stone Pendant Link Necklace' — in 'Emerald Crystal' variants7 |
| Home page | A collection link 'View Emerald Jewelry'13 |
| 'Diamond Shine' hoops (product feed) | Clear crystals in earrings named 'Diamond Shine'7 |
| 'Material: Pearl' on a ring set | The variant says 'Pearl'; the details list 'acrylic pearl' and cubic zirconia16 |
| Turquoise bolo set | 'Turquoise Statement Bolo Necklace'; materials list only 'Reconstituted Stone'19 |
| Turquoise set | Pieces named 'Turquoise'; materials 'Reconstituted Turquoise'21 |
| Turquoise collection (as shown in Google) | 'Ties the look of natural stone'25 |
| Tarnish (About page) | Silver plating 'resistant to tarnishing'; rhodium pieces 'without tarnishing'15 |
| Water and tarnish (care page) | Avoid excessive water, perfume, lotion and sweat to protect the plating2 |
| Diamonds | None: the only 'diamond' in the feed is in two earring names (a shape, and 'Diamond Shine' crystals)7 |
| Body piercing jewelry | None in the product feed (body chains and bikini charms only)7 |
| Sourcing policy | None found2,3,13,15 |
Payment
The store runs on Shopify11 and accepts all major credit cards, PayPal, Google Pay, Apple Pay, Meta Pay, Shop Pay, Afterpay and Ettika gift cards3,13.
All details we checked
| Checkout platform | Shopify11 |
|---|---|
| Payment methods (FAQ) | Major credit cards, PayPal, Google Pay, Apple Pay, Meta Pay, Shop Pay, Afterpay, gift cards3 |
| Cards (page code) | Visa, Mastercard, Amex, Discover, JCB; PayPal13 |
What customers say
Trustpilot shows Ettika at a TrustScore of 3.2, rated ‘Average’, from just 10 reviews17 — too few to count. Google lists Ettika as a jewelry designer at 122 E 7th St Ste 700 in Los Angeles, the address on its site, rated 4.8 from 17 reviews8,12. The BBB has a profile for Ettika, which is not BBB-accredited26; we’re still checking its rating by hand.
We found no recurring complaint pattern in Google’s results. A layered Ettika necklace sold at Macy’s averages 4.8 out of 5 from 96 reviews, with mixed feedback on tangling27, and on Reddit’s r/FabFitFun one user loves an Ettika tennis bracelet ‘but it’s already getting loose’28. The site’s own claim of 23,000+ positive reviews15 isn’t something we can check.
All details we checked
| Trustpilot (Google snippet) | TrustScore 3.2 ('Average') from 10 reviews17 |
|---|---|
| Google (Ettika, 122 E 7th St Ste 700, Los Angeles) | 4.8 from 17 reviews; listed as a jewelry designer at the site's address12 |
| BBB (as shown in Google) | A profile exists: 'Not BBB Accredited'; rating not shown in the snippet26 |
| Macy's product reviews (Google snippet) | A layered necklace: 4.8/5 from 96 reviews; mixed feedback on tangling27 |
| Reddit, r/FabFitFun (Google snippet) | Loves a tennis bracelet 'but it’s already getting loose'28 |
Official social profiles
Linked from Ettika’s own website, so these are the brand’s real accounts.
Alternatives to Ettika
- Estella Bartlett — Gold- and silver-plated brass jewelry with 30 days to return and a one-year guarantee on manufacturing faults
- Monica Vinader — Gold vermeil and recycled silver with 100 days to return and a 5-year warranty that includes free resizing and re-plating
- TOUS — Silver, vermeil and 18k gold jewelry with 30 days to return and a 2-year warranty on manufacturing defects
Ettika FAQ
Is Ettika legit?
Ettika is a real Los Angeles brand: its site gives an address at 122 E. 7th St. in Los Angeles and a customer-service phone line8,10, the domain dates from 20079, and Google rates its Los Angeles listing 4.8 from 17 reviews12. Its terms are weak, though: 14 days to return, an $8 fee on refunds1, no warranty found on its jewelry1,3,4,5,6, and no company form named behind the site1,4,8,11,13,14,15.
Is Ettika jewelry good quality?
It’s plated fashion jewelry: 18k gold, silver or rhodium plating over zinc, steel and brass2, with no plating thickness given2,3,5,6,15,16,19,20,21,22,23,24 and no warranty found on its jewelry1,3,4,5,6. The feedback we found is positive but thin: 4.8 from 17 Google reviews, and only 10 reviews on Trustpilot12,17.
Is Ettika jewelry waterproof, and does it tarnish?
Ettika doesn’t call its jewelry waterproof2,3,13,15: it advises keeping pieces away from excessive water, perfume, lotion and sweat to protect the plating, and taking them off before swimming, exercising or bathing2. Its About page says its silver- and rhodium-plated pieces resist tarnishing15.
Is Ettika jewelry nickel free?
Ettika says all its jewelry is nickel and lead free, and that its earring posts are surgical steel for sensitive ears2,3.
What is Ettika's return policy?
You have 14 days from delivery to return an unworn piece in its original packaging1. An $8 handling fee comes off a refund, or you can take store credit with a 20% bonus1. Last Chance and Final Sale items can’t be returned1.
Does Ettika have a warranty?
Not for its jewelry, as far as we found1,3,4,5,6. Its watches have a 1-year manufacturer warranty covering material and manufacturing defects2.
How long does Ettika take to ship, and where does it ship from?
Orders ship from Los Angeles, by USPS or FedEx3. Domestic orders are processed in 1–2 business days, and standard US delivery takes 3–7 business days according to the shipping policy, or 5–7 according to the FAQ3,4. Standard shipping is free over $1103.
Where is Ettika based?
In Los Angeles: its contact information gives 122 E. 7th St. #700, Los Angeles, CA 900148, and its pieces are designed there15.
Who owns Ettika?
The site doesn’t say3,10,11,13,14,15. A Shopbop product page, as Google shows it, says Ettika was founded by Ettie and Joey Rafaeli18. The site names no company form behind the brand1,4,8,11,13,14,15.
Where can I buy Ettika jewelry?
On ettika.com, and through other retailers: its FAQ says the line is sold to many retailers across the world and asks you to email [email protected] to find one near you3.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Nov 3, 2026 — First published, before our editor’s review. Every fact checked against ettika.com and the other sources listed below as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.
- Ettika — Refund policy – Ettika
- Ettika — jewelry-care – Ettika
- Ettika — faq – Ettika
- Ettika — Shipping policy – Ettika
- Ettika — product page: Chunky Mixed Metal Heart Set – Ettika
- Ettika — product page: Small Bits of Bling Crystal Ring Set – Ettika
- Ettika's product feed (products.json on ettika.com, all 1,155 products)
- Ettika — Contact information – Ettika
- Domain registration record (RDAP)
- Ettika — New Contact Page – Ettika
- Ettika — Terms of service – Ettika
- Google search: ettika
- Ettika — home page
- Ettika — Privacy policy – Ettika
- Ettika — About Ettika
- Ettika — product page: Multi-Pearl & Crystal Adjustable Ring Set – Ettika
- trustpilot.com: Read Customer Service Reviews of ettika.com — Google result snippet, Nov 3, 2026
- shopbop.com: Teardrop Bezel Ball Chain Necklace – Ettika — Google result snippet, Nov 3, 2026
- Ettika — product page: Majestic Statement Set – Ettika
- Ettika — product page: Beach Club Box – Ettika
- Ettika — product page: Forever Falling Solstice Drop Set – Ettika
- Ettika — product page: Deep Drop Pearl Set – Ettika
- Ettika — product page: 1 Inch Small Link Chain Extender – Ettika
- Ettika — product page: Crystaline Necklace Set – Ettika
- ettika.com: Turquoise Jewelry — The Natural Tone That Pops — Google result snippet, Nov 3, 2026
- bbb.org: Ettika | BBB Business Profile — Google result snippet, Nov 3, 2026
- macys.com: ETTIKA Multi-Chain Layered Gold Plated Necklace — Google result snippet, Nov 3, 2026
- reddit.com: What do you think of your box? Here's my thoughts. — Google result snippet, Nov 3, 2026