Brighton: Trust Check

Scored as a jewelry store. Brighton also sells handbags, belts, sunglasses and shoes⁸. We scored the terms that apply to its jewelry and charms; its handbag and footwear warranties are described below but not scored^2,36.

The bottom line. Brighton Collectibles, LLC³ was founded by Jerry and Terri Kohl in 1972⁶ and sells online and through Brighton stores and specialty retailers³; its domain dates from 1996⁷. Its jewelry is solid brass or zinc alloy plated in pure silver under a clear lacquer, with sterling silver earring posts⁴, and costs from $14 for a charm to $328 for a photo necklace⁸. You get 60 days to return, with a prepaid return label^1,9, and a one-year warranty on jewelry against manufacturing defects — two years for VIP Insiders². Consumer Care answers by chat, phone and email¹⁰, and checkout runs on Shopify with cards, PayPal and Klarna^3,11. It loses points because its returns page charges a $5 processing fee on refunds while its terms promise a full refund minus shipping^1,12; shipping insurance isn’t mentioned^{1,12,13,14,15,16,17}; we found no free cleaning or ring resizing for jewelry^{1,2,17,18,19,20,21,22,23}; plating thickness isn’t given^{4,5,24,25,26,27,28,29,30}; and a ‘Turquoise’ bracelet is described as howlite in one place and magnesite in another²⁶. The Brighton stores we found on Google are rated 4.5 to 4.8^31,32,33.

Brighton policies at a glance

How Brighton scores

Not scored because they don't apply to Brighton: diamond grading, appraisal, installments. The other 90 points are scaled to 100 (55 of 90). We are still checking Brighton's Trustpilot score and BBB grade; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Brighton

The site belongs to Brighton Collectibles, LLC³. Its About page says founders Jerry and Terri Kohl began making accessories, including silver jewelry and leather handbags, in 1972⁶; Brighton added handbags in 1993, opened its first Brighton-only store in Dallas and launched its online store in 2011⁶. Its designers work at a design headquarters in Los Angeles⁶, while Wikipedia puts the company’s headquarters in the City of Industry, California³⁸, where its repair department sits at 14022 Nelson Ave²⁰. The brighton.com domain was registered in March 1996⁷.

Brighton sells through its own Brighton stores and through specialty retailers, both listed in its store locator³.

How to reach Brighton

Brighton’s Consumer Care team answers live chat Monday to Friday, 7 AM to 7 PM PT¹⁰, a toll-free line, (800) 628-7687, Monday to Friday, 7 AM to 5 PM PT¹⁰, email at [email protected]¹⁰ and a contact form¹⁰. To change or cancel an order, reply to the confirmation email within 30 minutes; after that, changes aren’t guaranteed³⁹.

Returns & exchanges

Brighton’s returns page gives you 60 days from receiving your order¹; its help center counts the 60 days from the purchase date and says older purchases can’t be returned⁹. Items must be unworn and in their original condition, with tags and packaging¹. You can send them back with a prepaid label from its Online Return Portal^1,9 or take them to a Brighton store¹⁷ — but online orders paid with Klarna, Shop Pay, Apple Pay or Google Pay and returned in a store are refunded only as Brighton store credit⁹. Brighton aims to process a return within 2 weeks of receiving it³⁷. Customized items, face masks and gift cards can’t be returned¹.

Shipping & delivery

Standard shipping costs $6.95 and is free on orders over $95¹³; Expedited is $20 and Next-Day $25¹⁴. Most orders ship within 1–2 business days, Monday to Friday¹⁴, to all 50 US states, Puerto Rico and APO/FPO addresses¹⁴; its terms say delivery may be restricted to addresses within the United States¹².

We found no mention of shipping insurance or a signature^{1,12,13,14,15,16,17}. If a parcel is missing, delayed or shows as delivered but isn’t there, you contact Consumer Care, which reviews your order and helps ‘determine the next steps’^15,16.

Warranty & care

Brighton gives a one-year warranty on all products against manufacturing defects; handbags get two years and footwear none², and VIP Insiders get an extra year on jewelry and handbags^2,21. The warranty covers faulty clasps and closures, chains broken through poor workmanship and production flaws², but not normal wear, accidental damage, misuse or lost items². Product pages promise ‘a warranty against any manufacturing defects’ without giving a period⁵.

To request a repair, you email photos and proof of purchase to Consumer Care and, once it’s approved, mail the piece to the repair department²⁰; outside the warranty, Brighton tells you whether a repair is possible and whether fees apply²⁰. If you bring the piece to a Brighton store, Brighton covers the shipping; if you mail it yourself, you pay³⁶.

There’s no free cleaning service for jewelry — Brighton’s advice is to wipe pieces with a dry cotton cloth and keep them away from water^{2,18,19,20,21} — and we found no ring resizing^{1,2,17,20,21,22,23}. Bracelet links can be adjusted by mail where extra links exist²², but Brighton can’t alter a piece’s design²³. Registered handbags get a two-year warranty and complimentary lifetime cleaning and conditioning³⁶.

What Brighton sells & what it costs

Brighton’s product feed is mostly jewelry and charms — necklaces, earrings, bracelets, rings and watches — next to handbags, belts, sunglasses and shoes⁸. Jewelry runs from $14 for a charm to $328 for a photo necklace⁸; handbags go up to $795⁸.

Its help center says every piece is made from solid brass or zinc alloy, plated in pure silver and sealed with a clear lacquer⁴; earring posts, French wires and lever backs are sterling silver, and some ring styles are sterling stamped 925⁴. Product pages list the finish — ‘Silver plated’ or ‘Gold plated’, with ‘Fine quality crystals’^5,25 — but no plating thickness^{4,5,24,25,26,27,28,29,30}, and the Inner Circle Trio Rings list only a ‘Two Tone’ finish²⁷.

Stone names are a weak spot. The Meridian Petite Station Turquoise Stretch Bracelet is described as having ‘turquoise howlite’ beads, while its specifications list ‘Blue Turquoise Magnesite’ — two different stones under one ‘Turquoise’ name²⁶. The Trust Your Journey Pearl Ring uses a ‘Japanese glass pearl’²⁵. We found no diamond jewelry in its feed⁸ and no sourcing policy^3,4,6,30,34; the ratings site Good On You rates Brighton ‘Very Poor’, finding ‘no evidence it uses any lower-impact materials’³⁵.

Payment

The store runs on Shopify³ and takes Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal and Shop Pay¹¹. Klarna splits a purchase into 4 interest-free payments³.

What customers say

We found no flagship or head-office store named, so we score Google on the Brighton stores we found: the Stanford Shopping Center store in Palo Alto at 4.5 from 24 reviews, Thousand Oaks at 4.8 from 15 and Ala Moana in Honolulu at 4.7 from 34^31,32,33 — all rated 4.5 or higher, on 15 to 34 reviews each. Yelp’s brand page averages 3.3 from 649 reviews⁴¹. Brighton has a Trustpilot profile, but Google shows no score for it; its snippets quote a customer who ‘used to love anything Brighton’ and the line ‘Disappointing is an understatement’⁴². We’re checking it by hand, along with the BBB profiles we found, which are for single stores and not accredited⁴³.

On Reddit, one shopper calls Brighton ‘very good quality and durable’⁴⁴, while another isn’t ‘sure the quality is really there’⁴⁵; a Yelp reviewer of the Palo Alto store says repairs were done ‘in just a couple of weeks’⁴⁶.

Official social profiles

Linked from Brighton’s own website, so these are the brand’s real accounts.

Alternatives to Brighton

• Mignon Faget — Sterling silver and 14k gold designs from New Orleans, with a free return label
• Monica Vinader — Gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty
• TOUS — Silver, vermeil and 18k gold jewelry with a two-year warranty against manufacturing defects

Brighton FAQ

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

• Nov 3, 2026 — First published, before our editor’s review. Every fact checked against brighton.com, its help center and the other sources listed below as they read that day.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

1. Brighton — Customer Care Returns – Brighton
2. Brighton — What is Covered Under Warranty? – Brighton
3. Brighton — home page
4. Brighton — What Is Brighton Jewelry Made Of? – Brighton
5. Brighton — product page: Crystal Flurry Charm Bracelet – Brighton
6. Brighton — About Brighton Collectibles
7. Domain registration record (RDAP)
8. Brighton's product feed (products.json on brighton.com, the first 2,000 products)
9. Brighton — How Do I Return My Brighton Purchase? – Brighton
10. Brighton — Contact Us – Brighton
11. Brighton — What Payment Methods Are Accepted and Is My Info Safe? – Brighton
12. Brighton — Terms & Conditions – Brighton
13. Brighton — Shipping Information – Brighton
14. Brighton — Shipping & Delivery Information – Brighton
15. Brighton — When Will I Receive My Brighton Order? – Brighton
16. Brighton — Package Says Delivered, But I Don't Have It – Brighton
17. Brighton — Refund policy – Brighton
18. Brighton — How Do I Care for My Brighton Jewelry? – Brighton
19. Brighton — What Should I Do If My Jewelry Looks Tarnished? – Brighton
20. Brighton — How Do I Request a Product Repair for my Brighton Accessory? – Brighton
21. Brighton — What Is the Warranty for Each Brighton Product? – Brighton
22. Brighton — How to Remove or Add Links on Bracelets or Watchbands – Brighton
23. Brighton — Can Brighton Alter the Style of My Jewelry? – Brighton
24. Brighton — product page: Football Red And Silver Charm Bracelet – Brighton
25. Brighton — product page: Trust Your Journey Pearl Ring – Brighton
26. Brighton — product page: Meridian Petite Station Turquoise Stretch Bracelet – Brighton
27. Brighton — product page: Inner Circle Trio Rings – Brighton
28. Brighton — product page: 2017 Double Heart Charm Love Is Life Pendant – Brighton
29. Brighton — product page: Kyoto In Bloom Indigo Hoop Earrings – Brighton
30. Brighton — What Are Brighton Charms Made Of? – Brighton
31. Google search: brighton collectibles stanford shopping center
32. Google search: brighton collectibles thousand oaks
33. Google search: brighton collectibles ala moana honolulu
34. Brighton — Privacy policy – Brighton
35. directory.goodonyou.eco: Brighton Collectibles – Sustainability Rating – Good On … — Google result snippet, Nov 3, 2026
36. Brighton — The Brighton Promise: Leather Handbag Service & Warranty
37. Brighton — How Long Does a Brighton Refund Take? – Brighton
38. en.wikipedia.org: Brighton Collectibles — Google result snippet, Nov 3, 2026
39. Brighton — Cancel or Change your Brighton Order – Brighton
40. Brighton — Can I Return My Online Purchase In-Store? – Brighton
41. yelp.com: Read Customer Service Reviews of brighton.com — Google result snippet, Nov 3, 2026
42. trustpilot.com: Brighton Collectibles Reviews | Read Customer Service … — Google result snippet, Nov 3, 2026
43. bbb.org: Brighton Collectibles | BBB Business Profile — Google result snippet, Nov 3, 2026
44. reddit.com: What is the quality of Kendra Scott or Brighton jewelry like? — Google result snippet, Nov 3, 2026
45. reddit.com: Brighton jewelry, Kendra Scott too — Google result snippet, Nov 3, 2026
46. yelp.com: Brighton – Palo Alto, California — Google result snippet, Nov 3, 2026