Colette Hayman Review: Is Colette Hayman Legit? Trust Check (November 2026)

Q: How does Colette Hayman delivery work?

Orders are usually processed in 1–2 business days. To the US, delivery by international courier is estimated at 10–20 business days, with tracking by email; the cost is shown at checkout, orders are 'Delivery Duty Unpaid', so you pay any import duty, and free shipping applies to Australia only.

By the Trusted Jewelries team · Published Nov 3, 2026 · Updated Nov 3, 2026 · Facts checked Nov 3, 2026 · How we check stores

27Trust Score

Proceed with caution

See the breakdown

Our verdict

An Australian brand of handbags and low-priced fashion jewelry that ships to the US in an estimated 10–20 business days — but orders shipped outside Australia can't be returned for a change of mind, you pay any import duties, its responsibility ends when the parcel leaves its warehouse, there's no warranty on jewelry and the metal isn't named.

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Best for

Shoppers after low-priced fashion necklaces, rings and bracelets who are sure of their choice before ordering, since unwanted pieces can’t go back from the US^1,2

Not ideal for

Anyone in the US who may want to return a piece they don’t like²
Buyers who want a warranty or a named metal on their jewelry^{1,3,4,5,6,7,8,9,10,11}

The bottom line. colette by colette hayman is an Australian brand of bags, jewellery and accessories¹², launched in 2010 by Colette and Mark Hayman, according to Power Retail¹³. Its site names CBCH Australia Pty Ltd and gives an address in Alexandria, NSW^14,15; Australia’s business register lists that company as active since 2009¹⁶. Its parent company, Marquee Retail Group, entered voluntary administration in April 2024¹⁷, and the brand’s Facebook page has announced new owners without naming them¹⁸. The jewelry is low-priced — $7 to $49 on the pages we checked^1,7 — and described only as ‘gold-coloured’ or ‘Silver collection’^{1,6,7,8,9,10,11}. It ships to the United States by international courier, in an estimated 10–20 business days². It scores low for a US buyer because orders shipped outside Australia can’t be returned or exchanged for a change of mind — only faulty items go back, at no cost²; its responsibility ends when the parcel leaves its warehouse²; you pay import duties and taxes, and you’re charged in Australian dollars²; the delivery cost isn’t published²; the only written warranty covers bags³; most stones aren’t named⁸; the registry doesn’t show the domain’s age¹⁹; and its Trustpilot page is rated 3.5 in Google’s results²⁰, while ProductReview.com.au rates it 2 out of 5 from 111 reviews²¹.

What we like

A named Australian company, CBCH Australia Pty Ltd, active on the business register since 2009, with an address in Alexandria, NSW^14,15,16
Ships to the US by international courier, with a tracking number by email²
Faulty items shipped abroad go back at no cost²
Phone, email and a live chat widget^14,15,22
Low prices: the jewelry pages we checked cost $7 to $49^1,7
Faux pearls are labeled as faux⁹
Cards and PayPal on a Shopify checkout^3,6,22

Watch out for

No change-of-mind returns or exchanges on orders shipped outside Australia; its 30-day policy and FAQ don’t say they apply only in Australia^2,3,4
Its responsibility ends once the parcel leaves its warehouse; customs, duties and delays are yours²
‘Delivery Duty Unpaid’: you pay any import duty and taxes, and you’re charged in Australian dollars²
US delivery cost isn’t published, and delivery is estimated at 10–20 business days²
The only written warranty is 6 months, on bags; none for jewelry^{1,3,4,5,6,7,8,9,10}
Jewelry pages say ‘gold-coloured’ or ‘Silver collection’ without naming the metal^{1,6,7,8,9,10,11}
Most stones are described only as ‘faceted’ or ‘glittering’ stones, without saying what they are^7,8,9
Its parent company entered voluntary administration in April 2024, and the new owners aren’t named^17,18
Rated 3.5 on Trustpilot and 2 out of 5 from 111 reviews on ProductReview.com.au^20,21

How we checked Colette Hayman. On Nov 3, 2026 we read 21 pages of Colette Hayman’s website — policies, FAQ, terms, warranty and contact pages, and saved a copy of each. All 85 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record, Trustpilot and Reddit.

On this page

At a glance Trust Score breakdown Who is behind colette by colette hayman How to reach colette by colette hayman Returns & refunds Shipping & delivery Warranty & care What colette by colette hayman sells & what it costs Payment What customers say Colette Hayman FAQ Update history Sources

Other stores we’ve checked

Estella Bartlett57/100 · Proceed with cautionGold- and silver-plated brass jewelry and gifts from a London brand, shipping to the US · Visit

UNOde5051/100 · Proceed with cautionHandmade Spanish silver- and gold-plated statement jewelry · Visit

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Colette Hayman policies at a glance

Return window	None for change of mind on orders shipped outside Australia (the 30-day policy is for Australian orders)^2,4
Return shipping	Free for faulty or wrong items only²
Can't be refunded	Everything shipped outside Australia, unless faulty or not as ordered; sale items and earrings even then²
Refund	No change-of-mind refunds abroad; your bank sets the exchange rate of any refund and may charge a fee²
Warranty	Bags only: 6 months on manufacturing faults; none stated for jewelry^{1,3,4,5,6,7,8,9,10}
Resizing	Not offered; rings in Small/Medium or Medium/Large^{1,3,4,5,6,7,8,9,10}
Shipping	US: 10–20 business days by international courier; cost shown only at checkout; duties paid by you; its responsibility ends at the courier²
Financing	Klarna, Afterpay, Zip Pay, LayBuy⁶
Payment	Visa, Mastercard, Amex, JCB, PayPal; charged in Australian dollars (Shopify checkout)^2,3,6,22
Company named on the site	Yes: CBCH Australia Pty Ltd^14,16

How Colette Hayman scores

Identity & transparency	14 / 20 Address in Alexandria, NSW, and a PO box; Phone, email and a live chat widget; The .au registry doesn't publish the registration date: missing information scores zero; CBCH Australia Pty Ltd named on the privacy page; No one named on the site; the founders named in the press, but the current owners aren't named anywhere we looked
Purchase protection	1 / 25 No change-of-mind returns on orders shipped outside Australia (30 days applies in Australia); No change-of-mind returns from the US; only faulty items go back free; No refund or exchange for an unwanted piece; Returns policy and FAQ give 30 days without saying it's for Australia only; the international page allows no change-of-mind returns; Every change-of-mind return is excluded on international orders; Its responsibility ends when the parcel goes to the international courier; protection is only an add-on described for domestic delivery; Risk is on the buyer once the parcel leaves its warehouse
Warranty & aftercare	0 / 15 6 months, bags only; No cleaning, repair or re-plating service; Sells rings; no resizing; No warranty on jewelry (the only one covers bags)
Product transparency	1 / 8 No diamonds (doesn't apply); Only 'gold-coloured' or 'Silver collection'; Faux pearls labeled, but most stones described only as 'faceted' or 'glittering' stones; No diamonds or precious gemstones (doesn't apply); No sourcing policy
Payment safety	7 / 7 Cards and PayPal; Nearly all products cost under $100 (doesn't apply); Shopify
Reputation	1 / 15 Rated 3.5 in Google's results for its Trustpilot page; Sells in person only in Australia: scored on Trustpilot, 3.5; No BBB profile found; 2 out of 5 on ProductReview.com.au; delay and quality complaints

Not scored because they don't apply to Colette Hayman: diamond grading, appraisal, installments. The other 90 points are scaled to 100 (24 of 90). We are still checking colette by colette hayman on the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind colette by colette hayman

The privacy page names CBCH Australia Pty Ltd, with a PO box at Warringah Mall, NSW¹⁴, and the contact page gives an address at 476 Gardeners Rd in Alexandria, NSW¹⁵. Australia’s business register lists CBCH Australia Pty Ltd as a private company with an ABN active since July 2009¹⁶. The site names no owners or managers^{5,12,14,15,22}; Power Retail reports that the brand was launched in 2010 by husband and wife Colette and Mark Hayman¹³.

The business has been through hard times. A Reddit user says it went into administration in 2020 and 2024²³. Perth Now reported a rescue by a group of investors led by Myer boss Bernie Brookes, with 100 stores to close²⁴, and its parent company, Marquee Retail Group, entered voluntary administration in April 2024, with up to 400 jobs expected to go^17,25. The brand’s Facebook page has announced that ‘our new owners are now in place’, with 35 retail outlets in Australia, but doesn’t name them¹⁸. The online store is still trading — the site is dated 2026 and its feed has products added in September 2026^11,22 — and its bags are sold in select David Jones stores across Australia²⁶.

The .au registry record doesn’t show when colettehayman.com.au was registered¹⁹; the oldest product in the store’s feed was added in March 2018¹¹.

Check the web address
Google results for ‘is colette hayman legit’ include colettebycolettehaymanhq.shop, a separate site titled ‘colette by colette hayman’ with its own shipping offer²⁷. The brand’s Instagram points to www.colettehayman.com.au²⁸, the store this review covers; we didn’t check the other site.

All details we checked

Company named on the site	CBCH Australia Pty Ltd, PO Box 7388, Warringah Mall NSW 2100 (privacy page)¹⁴
Australian Business Register	CBCH Australia Pty Ltd: Australian private company, ABN active since 1 July 2009, main business location NSW 2100¹⁶
Address	476 Gardeners Rd, Alexandria NSW 2015 (Sydney), on the contact page¹⁵
What the brand says it is	'colette by colette hayman': fashion trends and affordability; a destination for bags, jewellery and accessories, with over 300 new pieces a week¹²
Owners or managers on the site	None named^{5,12,14,15,22}
Founded (Power Retail, Google result)	Launched in 2010 by husband and wife Colette and Mark Hayman¹³
Reddit (Google result)	'Colette went into administration in 2020 & 2024'²³
Earlier rescue (Power Retail and Perth Now, Google results)	Saved from collapse by two ex-Myer executives; Perth Now: a group of investors led by Myer boss Bernie Brookes, with 100 stores to close²⁴
Administration in 2024 (Google results)	Parent company Marquee Retail Group entered voluntary administration in April 2024; up to 400 jobs expected to go¹⁷
Administration in 2024 (Ragtrader, Google result)	Up to 400 jobs expected to be lost after the collapse of owner Marquee Retail Group²⁵
New owners (brand's Facebook page, Google result)	'Our new owners are now in place!' — the new business to have 35 retail outlets in Australia; the owners aren't named¹⁸
Store still trading online	Site dated © 2026; newest products in the feed added in September 2026²²
Where it sells in person	Bags in select David Jones department stores across Australia²⁶
David Jones store locator	Stores listed in NSW, VIC, QLD, WA and SA, e.g. Karrinyup (WA) and Doncaster (VIC)²⁶
Domain registration date	Not published: the .au registry record has no creation date (registrar GoDaddy; record updated Aug 15, 2026)¹⁹
Oldest product in its feed	Added in March 2018¹¹
Another site using the name (Google results)	colettebycolettehaymanhq.shop, titled 'colette by colette hayman', with its own FAQ and shipping offer²⁷
Address its Instagram points to (Google result)	https://www.colettehayman.com.au/²⁸

How to reach colette by colette hayman

Customer service answers at [email protected], Monday to Friday from 9:00 to 17:00¹⁵, and the contact page has a form¹⁵. The privacy page lists a phone number, 02 9930 0500¹⁴, and the site loads a Gorgias live-chat widget²². To cancel an order, contact them with your order number before it ships³.

All details we checked

Email	[email protected], Monday to Friday 9:00–17:00¹⁵
Phone	02 9930 0500 (Australia), listed on the privacy page¹⁴
Chat (page code)	The site loads a Gorgias live-chat widget²²
Contact form	Name, email, phone and message¹⁵

Returns & refunds

For orders shipped outside Australia, its International Orders page is plain: ‘We do not offer change of mind returns for any order shipped outside of Australia’, and no change-of-mind exchanges either². If an item is faulty or not as ordered, email customer service and the return is organised at no additional cost²; even then, sale or promotion items and earrings, or sets with earrings, aren’t accepted unless they’re faulty or not as described². Your card provider or bank sets the exchange rate of a refund and may add a fee².

The general returns policy doesn’t say it’s only for Australian orders^3,4; it gives 30 days from delivery for unused items with all tags, refunded to the original payment method⁴. Even there, earrings, cosmetics, pillowcases, eye masks and hair accessories can’t be returned for hygiene reasons⁴, sale items can’t be returned unless faulty under Australian Consumer Law⁴, and the original shipping isn’t refunded⁴.

No change-of-mind returns from the US
The returns policy and FAQ promise 30 days to return or exchange a full-price purchase^3,4 and don’t say this applies only in Australia^3,4. The International Orders page says orders shipped outside Australia can’t be returned or exchanged for a change of mind². We score the international terms: from the US, treat every order as final unless it arrives faulty.

All details we checked

Change-of-mind returns on orders shipped outside Australia	None: 'We do not offer change of mind returns for any order shipped outside of Australia'²
Exchanges on orders shipped outside Australia	None for change of mind²
Faulty items on international orders	Faulty or not as ordered: email customer service; the return is organised at no additional cost²
Exclusions even for international returns	Sale or promotion items, and earrings or sets with earrings, unless faulty or not as described²
Refunds in other currencies	Your card provider or bank sets the exchange rate of a refund and may charge a fee²
Whether the 30-day policy is for Australia only	Not said on the returns policy or in the FAQ^3,4
Return window (returns policy: applies in Australia)	30 days from delivery; online orders only; proof of purchase required⁴
Condition	Unused, in original saleable condition, with all labels and tags⁴
Refund	To the original payment method (gift-card payments back to a gift card); allow 5–7 working days⁴
Can't be returned	Earrings, cosmetics, pillowcases, eye masks and hair accessories, 'for hygiene reasons'⁴
Sale items	No return, exchange or refund unless faulty under Australian Consumer Law⁴
Returns (FAQ)	Exchange or refund on 'any full or promotional price purchase' within 30 days of delivery; sale items final sale; no word on earrings³
Return label	Provided once the return is approved; exchanges carry 'no additional shipping costs'; original shipping isn't refunded⁴
Cancelling an order	Possible until it ships: contact them with your order number³

Shipping & delivery

The International Orders page lists the United States among its destinations and estimates 10–20 business days for North America; customs checks can add delays². Orders go by international courier, with a tracking number by email on dispatch². We found no published US delivery cost; the FAQ says options and costs are shown at checkout^2,3. Free shipping applies to Australia only⁵.

Orders are sold ‘Delivery Duty Unpaid’: any import duty, customs fees and taxes are paid by the receiver². Prices are set and charged in Australian dollars; the US-dollar prices the site shows are only a conversion, and your bank applies its own rate and fees^2,22. Its responsibility for an international order ends once the parcel leaves its warehouse and goes to the courier². The delivery page describes an optional Shipping Protection add-on that replaces or refunds parcels lost or damaged in transit, but only alongside its Australian and New Zealand delivery terms²⁹.

Duties, currency and risk are on you
For a US order you pay any import duty and taxes², you’re charged in Australian dollars at your bank’s rate², and Colette’s responsibility ends when the parcel leaves its warehouse². Check the delivery cost at checkout, and consider whether you could live with the piece, since it can’t be returned for a change of mind².

All details we checked

International destinations (International Orders page)	The United States is on its list of international destinations²
Delivery time to North America	Estimated 10–20 business days; customs checks can add delays²
Carrier and tracking	An international courier; tracking number by email on dispatch²
US delivery cost	Not stated (shown at checkout, per the FAQ)²
International delivery (FAQ)	To Australia and 'a range of international destinations'; options and costs shown at checkout³
Free shipping	Australia only, on orders over A$120⁵
Duties and taxes	'Delivery Duty Unpaid': import duty, customs fees and taxes are paid by the receiver²
Currency (International Orders page)	Prices set and charged in AUD; local-currency prices are only a conversion; your bank's rate and fees apply²
Currency shown to a US visitor (page code)	US dollars²²
United States in the site's country list (page code)	Listed, with US dollars as its currency²²
Responsibility in transit	Ends when the order leaves its warehouse and goes to the international courier²
Shipping Protection	Optional add-on: Colette replaces or refunds a parcel lost, stolen or damaged in transit; nothing once marked delivered²⁹
Destinations on the delivery page	Times and costs given only for Australia and New Zealand²⁹
Dispatch	Usually processed in 1–2 business days; tracking by email²⁹
Cosmetics	Shipped only to Australia and New Zealand⁵

Warranty & care

The FAQ’s only warranty covers bags: up to 6 months on manufacturing faults, excluding wear and tear, with an exchange or ‘in some cases’ a refund³. We found no warranty on jewelry^{1,3,4,5,6,7,8,9,10}; a piece shipped abroad that arrives faulty or not as ordered can be returned at no cost², and Australian orders also carry rights under the Australian Consumer Law⁴. There’s no repair, re-plating or resizing service^{1,3,4,5,6,7,8,9,10}, and the care instructions on its jewelry pages are written for a handbag⁶.

All details we checked

Warranty (FAQ)	Bags only: up to 6 months on manufacturing faults; wear and tear excluded; exchange or 'in some cases' a refund³
Warranty on jewelry	None stated^{1,3,4,5,6,7,8,9,10}
Faulty items on international orders	Faulty or not as ordered: email customer service; the return is organised at no additional cost²
Consumer law	Its returns policy is 'in addition to' rights under the Australian Consumer Law⁴
Repairs, re-plating, resizing, cleaning	No service offered^{1,3,4,5,6,7,8,9,10}
Care instructions on jewelry pages	Written for a handbag⁶

What colette by colette hayman sells & what it costs

Its product feed lists bags, earrings, rings, necklaces, bracelets, hair accessories and sunglasses¹¹; the about page speaks of a range that values fashion trends as much as affordability, with over 300 new pieces launching every week¹². The jewelry pages we checked showed US-dollar prices from $7 for hoop earrings to $49 for a necklace^1,7,22, though the store charges in Australian dollars².

Those pages describe the metal only as ‘gold-coloured plating’, ‘a gold-coloured setting’ or ‘Part of our Silver collection’^1,6,7; we found no base metal, silver fineness, gold karat or plating thickness^{1,6,7,8,9,10,11}. Stones are described as faux pearls, ‘crystal clear stones’ or faceted stones, and some bracelets as cubic zirconia^6,9,11; we found no diamonds or precious stones in the feed¹¹. The ring we checked comes in Small/Medium or Medium/Large⁶. We found no sourcing policy^3,5,12,22; its bags, it says, are made from vegan materials²².

All details we checked

What it sells (product feed)	Bags, earrings, rings, necklaces, bracelets, hair accessories, sunglasses and gifts¹¹
Prices in the feed	From $5 to $114 across all products¹¹
Prices on the jewelry pages we checked (US dollars)	$7 (hoop earrings) to $49 (necklace)¹
Price (Micro Crystal Necklace)	$49⁷
Price (Antique Ring)	$39⁶
Metal on the pages we checked	'Gold-coloured plating', 'a gold-coloured setting', 'Part of our Silver collection' — no metal named⁷
Metal (Antique Ring)	'A gold-coloured setting with an antique finish'⁶
Metal (Opaline Drop Earring)	'Bright gold-coloured plating'⁸
Metal (Silver Fine Hoop Earrings)	Only 'Part of our Silver collection'¹
Base metal, silver fineness, gold karat, plating thickness	Not stated^{1,6,7,8,9,10,11}
Stones	Named as faux pearls, 'crystal clear stones', 'faceted stones' or cubic zirconia⁹
Stones (Antique Ring)	'Faceted, crystal clear stones'⁶
Cubic zirconia in the feed	e.g. 'Silver Cubic Zirconia Multi Teardrop Bracelet'¹¹
Diamonds or precious stones	None in the product feed¹¹
Ring sizes	Small/Medium or Medium/Large⁶
Sourcing policy	None found^3,5,12,22
Bags	'Made from the finest vegan materials'²²

Payment

The store runs on Shopify²². Its page code lists Visa, Mastercard, American Express and JCB⁶, and the FAQ mentions PayPal and Afterpay³; product pages also offer Klarna, Zip Pay and LayBuy⁶.

All details we checked

Card networks (page code)	Visa, Mastercard, American Express, JCB⁶
Payment (FAQ)	PayPal or credit card; Afterpay³
Pay later (product pages)	Klarna, Afterpay, Zip Pay and LayBuy⁶
Checkout platform	Shopify²²

What customers say

In Google’s results, its Trustpilot page (www.colettehayman.com.au) is rated 3.5²⁰. On ProductReview.com.au, an Australian review site, the brand is rated 2 out of 5 from 111 reviews²¹. Snippets from that site mention a ‘poor quality wallet’, a $60 handbag peeling all around the edges and an order delayed because it was part of a promotion^21,30,31; others praise a good-value bag and a great variety of handbags at reasonable prices³². On Reddit, one user says the brand is ‘under new ownership, not sure how reputable the new owners are’²³. We’re still checking for a BBB listing by hand.

All details we checked

ProductReview.com.au (Google result)	2 out of 5 from 111 reviews²¹
ProductReview.com.au (Google snippets)	'Poor quality wallet'; a $60 handbag 'peeling off all around the edges'²¹
ProductReview.com.au Q&A (Google snippet)	A $60 handbag peeling off around the edges, hardly used³⁰
ProductReview.com.au review (Google snippet)	An order delayed because it was part of a promotion, then out of stock³¹
ProductReview.com.au (Google snippets)	'Very good quality bag and good value for money'; 'a great variety of handbags at reasonable prices'³²
Reddit thread 'closing down for good' (Google results)	A user: administration in 2020 and 2024; another: 'under new ownership, not sure how reputable the new owners are'²³
Trustpilot (Google's star rating)	3.5 out of 5 for www.colettehayman.com.au; the number of reviews isn't shown²⁰

Linked from Colette Hayman’s own website, so these are the brand’s real accounts.

Alternatives to Colette Hayman

Estella Bartlett — Plated brass jewelry from a registered London company, with 30 days to return and a one-year guarantee
UNOde50 — Handmade statement jewelry with free returns within 30 days of delivery
Monica Vinader — Gold vermeil and recycled silver, with 100-day returns and a 5-year warranty

Colette Hayman FAQ

Is colette by colette hayman legit?

It’s a real Australian brand: the site names CBCH Australia Pty Ltd, which the business register lists as active since 2009^14,16, and it gives an address in Alexandria, NSW¹⁵. For a US buyer the terms are poor, though: orders shipped outside Australia can’t be returned for a change of mind², you pay import duties², the only warranty covers bags³, and its Trustpilot page is rated 3.5 in Google’s results²⁰.

Is Colette Hayman still in business?

Its online store is still trading: the site is dated 2026 and its feed has products added in September 2026^11,22. Its parent company, Marquee Retail Group, entered voluntary administration in April 2024¹⁷, and the brand’s Facebook page has announced new owners and 35 retail outlets across Australia¹⁸. Its bags are now sold in select David Jones stores across Australia²⁶.

What happened to Colette Hayman?

A Reddit user says it went into administration in 2020 and 2024²³. Perth Now reported a rescue by investors led by Myer boss Bernie Brookes, with 100 stores to close²⁴, and its parent company, Marquee Retail Group, entered voluntary administration in April 2024, with up to 400 jobs expected to go^17,25. The brand’s Facebook page says new owners are now in place¹⁸.

Who owns Colette Hayman?

Power Retail reports the brand was launched in 2010 by husband and wife Colette and Mark Hayman¹³. The site names CBCH Australia Pty Ltd as the company behind it¹⁴, but names no owners or managers^{5,12,14,15,22}, and the brand’s announcement of new owners doesn’t name them either¹⁸.

Where is Colette Hayman from?

It’s Australian: its contact page gives an address at 476 Gardeners Rd in Alexandria, NSW¹⁵, and its company, CBCH Australia Pty Ltd, is on the Australian Business Register¹⁶.

Does Colette Hayman have stores?

Its bags are sold in select David Jones stores across Australia²⁶; its store locator lists David Jones stores in NSW, VIC, QLD, WA and SA, among them Karrinyup in WA and Doncaster in VIC²⁶.

What is Colette Hayman's return policy?

It depends on where the order goes. Orders shipped outside Australia, including to the US, can’t be returned or exchanged for a change of mind; faulty items or wrong orders go back at no cost². Australian orders get 30 days from delivery to return unused items with their tags, for a refund to the original payment method⁴, but earrings, hair accessories, cosmetics and sale items can’t be returned unless faulty⁴.

How does Colette Hayman delivery work?

Orders are usually processed in 1–2 business days²⁹. To the US, delivery by international courier is estimated at 10–20 business days, with tracking by email²; the cost is shown at checkout³, orders are ‘Delivery Duty Unpaid’, so you pay any import duty², and free shipping applies to Australia only⁵.

Is Colette Hayman a luxury brand?

It presents itself as affordable: its about page speaks of a range that values fashion trends as much as affordability¹², and the jewelry pages we checked cost $7 to $49^1,7. Those pages name no precious metal^{1,6,7,8,9,10,11}.

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

Nov 3, 2026 — First published, before our editor’s review. Every fact checked against colettehayman.com.au, the Australian Business Register and the other sources listed below as they read that day.

About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

Colette Hayman

27/100 · Proceed with caution

Best for: Low-priced fashion jewelry and handbags from an Australian brand

Visit Colette Hayman

We may earn a commission. It never changes the score.

Other stores we’ve checked

Estella Bartlett57/100 · Proceed with cautionGold- and silver-plated brass jewelry and gifts from a London brand, shipping to the US · Visit

UNOde5051/100 · Proceed with cautionHandmade Spanish silver- and gold-plated statement jewelry · Visit

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

How we check stores →

Colette Hayman: Trust Check

Best for

Not ideal for

What we like

Watch out for

Colette Hayman policies at a glance

How Colette Hayman scores

Who is behind colette by colette hayman

How to reach colette by colette hayman

Returns & refunds

Shipping & delivery

Warranty & care

What colette by colette hayman sells & what it costs

Payment

What customers say

Official social profiles

Alternatives to Colette Hayman

Colette Hayman FAQ

How we score stores

Update history

Sources