By the Trusted Jewelries team · Published Nov 3, 2026 · Updated Nov 3, 2026 · Facts checked Nov 3, 2026 · How we check stores
58Trust Score
Proceed with caution
See the breakdown

Is Astrid & Miyu legit? Our verdict

A London jewelry brand with stores in New York and Los Angeles, selling plated sterling silver and brass next to recycled 14k gold with lab-grown diamonds — free US delivery and returns, a 2-year warranty and Klarna, but 28 days to return, no word on shipping insurance, a lost order left to its 'sole discretion', and a 3.0 Google rating at its Madison Avenue store.

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Best for

  • Buyers of plated or lab-grown diamond pieces who want free US delivery and returns and a 2-year warranty1,2,3,4

Not ideal for

  • Anyone who needs more than 28 days to decide, or wants an engraved piece they could still return5
  • Buyers who want a grading report with a diamond2,6,7,8,9

The bottom line. Astrid & Miyu is a London-based jewelry brand founded in 2012 by Connie Nam3,10. Its US terms name Astrid & Miyu ltd., a company of England and Wales, or Astrid & Miyu, Inc., a Delaware corporation, ‘depending on the context’11, and it has stores in Los Angeles and New York12; the domain dates from 201113. Most of its pieces are sterling silver or brass plated with 18ct gold, rose gold or rhodium, and its fine line is 14k recycled solid gold with lab-grown diamonds1,2,3. US orders get free standard delivery with duties included3,6, its site promises free returns3, unworn pieces can be returned within 28 days of purchase for a refund to the original payment method5, and the jewelry carries a 2-year warranty against manufacturing defects4. Checkout runs on Shopify with cards, PayPal and Klarna3,11,14. It loses points because returns are limited to 28 days from purchase5, engraved and personalised pieces can’t be returned5,15, shipping insurance isn’t mentioned and its US terms leave the remedy for an order that never arrives to its ‘sole discretion’3,6,11,16,17,18,19, plating wear is covered only for significant issues in the first 3 months and only welded jewelry and Story Chains can be repaired4, it gives no plating thickness and no grading reports for its diamonds1,2,3,6,7,8,9,20, we found no phone line for orders3,12,15,17,19,21,22, and Google rates its Madison Avenue store 3.023.

What we like

  • A registered business: its US terms name Astrid & Miyu ltd. and Astrid & Miyu, Inc., and the UK company is active at Companies House11,24
  • Free standard delivery to the US with duties included, and free returns3,6
  • 2-year warranty against manufacturing defects, with a refund, exchange or gift card credit4
  • Lab-grown diamonds are labeled as such, with carat weight and, on some pages, colour and clarity2,6
  • Says what pieces are made of: 14k recycled solid gold, or sterling silver or brass plated with 18ct gold or rhodium1,3,20
  • Cards, PayPal and Klarna on a Shopify checkout3,11,14
  • Stores in Los Angeles and New York; online orders can be returned at its standalone boutiques12,22
  • Trustpilot 4.4 from about 3,978 reviews25

Watch out for

  • 28 days to return, counted from the date of purchase5,22
  • Engraved, monogrammed and personalised pieces, single items from sets and worn earrings can’t be returned5,15,26
  • Shipping insurance isn’t mentioned; if an order never arrives, its US terms say you must tell it within 14 days of ordering and leave the remedy to its ‘sole discretion’3,6,11,16,17,18,19
  • Plating wear is covered only for significant issues in the first 3 months; loss and metal allergies aren’t covered4,27
  • No repairs except for welded jewelry and Story Chains, and no resizing or free cleaning4,6,11,15,22,28,29
  • No plating thickness, and no grading reports for its lab-grown diamonds1,2,3,6,7,8,9,20
  • Support by email, form and chat only: we found no phone number for orders3,12,15,17,19,21,22
  • Google rates its Madison Avenue store 3.0 from 6 reviews; online complaints describe poor customer service and refused refunds23,30,31,32
  • Orders can’t be changed or cancelled once placed16
How we checked Astrid & Miyu. On Nov 3, 2026 we read 38 pages of Astrid & Miyu’s website — policies, FAQ, terms, warranty and contact pages, and saved a copy of each. All 94 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record, Trustpilot and Reddit.
On this pageAt a glanceTrust Score breakdownWho is behind Astrid & MiyuHow to reach Astrid & MiyuReturns & refundsShipping & deliveryWarranty & careWhat Astrid & Miyu sells & what it costsPaymentWhat customers sayAstrid & Miyu FAQUpdate historySources

Other stores we’ve checked

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit
Maria Black50/100 · Proceed with cautionCopenhagen designer jewelry: recycled silver, 14k gold and piercings · Visit
Catbird59/100 · Proceed with cautionDainty solid-gold jewelry and Swan engagement rings from Brooklyn · Visit
Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit
Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Astrid & Miyu policies at a glance

Return window28 days from purchase, unworn; holiday orders (12 Oct – 23 Dec 2026) until 31 Jan 20275,15,33
Return shippingFree ('free delivery & returns'); returns label provided3,22
Can't be refundedEngraved, monogrammed and personalised pieces, advent calendars, single items from sets, worn earrings, piercing-service jewelry, gift cards5,15,26
RefundTo the original payment method in 7–14 business days (help center) or 10–14 working days (refund policy); no restocking fee5,15,22,26,28
Warranty2 years against manufacturing defects; plating wear only for significant issues in the first 3 months; loss not covered4
ResizingNot offered4,6,11,15,22,28,29,34
ShippingFree standard delivery to the US in 3–5 working days, duties included; insurance not mentioned3,6,11,16,17,18,19
FinancingKlarna3,35
PaymentVisa, Mastercard, Amex, Discover, PayPal (Shopify checkout)3,11,14
Company named on the siteYes: Astrid & Miyu ltd. (England and Wales) or Astrid & Miyu, Inc. (Delaware)11,24

How Astrid & Miyu scores

Identity & transparency
18 / 20
London office address and US store addresses; Email and chat (WhatsApp, Gorgias); no phone for orders; Domain registered in 2011; Astrid & Miyu ltd. and Astrid & Miyu, Inc. named in the US terms; Founder Connie Nam named on the site
Purchase protection
14 / 25
28 days from purchase (a seasonal holiday extension isn't the standing policy); 'Free delivery & returns'; returns label provided; Refund to the original payment method, no restocking fee; Same 28 days everywhere; refund times and exclusion lists differ slightly; Engraved and personalised pieces excluded; Free, but insurance not mentioned; Replacement or refund 'as we may determine in our sole discretion'
Warranty & aftercare
5 / 15
2-year warranty against manufacturing defects; No free cleaning or re-plating; repairs only for welded jewelry and Story Chains; Sells rings; no resizing; Typical exclusions: wear (plating after 3 months), accidents, loss, third-party repairs
Product transparency
7 / 15
Store's own colour and clarity on some pieces; no grading reports; Gold karat and plating named; no plating thickness; Lab-grown diamonds, cubic zirconia and other stones named as such; No appraisal offered; Recycled gold and silver
Payment safety
10 / 10
Cards and PayPal; Klarna; Shopify
Reputation
4 / 15
4.4 from about 3,978 reviews; US stores 3.0 to 5.0; no flagship named, so the tier all of them reach (under 4.0); No BBB profile found; Recurring complaints about slow service and refused refunds

We are still confirming Astrid & Miyu's exact Trustpilot score and checking for a BBB profile; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Astrid & Miyu

Astrid & Miyu was founded in 2012 by Connie Nam, who was born in Seoul10; FashionNetwork describes her as a former investment banker who launched the business in London and holds a majority stake36. Its US terms say ‘we’ means Astrid & Miyu ltd., a limited company of England and Wales, or Astrid & Miyu, Inc., a Delaware corporation, ‘depending on the context’11, and they apply to purchases on its website and at its US stores, with orders on the site open only to US residents11. The UK company, number 07787278, is active at Companies House, incorporated in September 2011, with its office at 170 Kennington Lane in London14,24,37; the domain dates from August 201113.

It has stores across the UK, Europe and the US12; in the US, on Abbot Kinney Boulevard in Venice, Los Angeles, on Madison Avenue and Bleecker Street in New York, and at Bloomingdale’s on Third Avenue12. Nordstrom also sells the brand38, but pieces bought from other retailers go back to those retailers for returns and warranty claims15. We found no statement of where the jewelry is made1,2,3,10,20,39.

All details we checked
FounderConnie Nam, born in Seoul, founded it in 201210
Ownership (FashionNetwork, Google result)Nam, a former investment banker, launched it in London in 2012 and holds a majority stake36
How it describes itself'A contemporary London-based jewelry brand'3
Company named in the US termsAstrid & Miyu ltd. (England and Wales) or Astrid & Miyu, Inc. (a Delaware corporation), 'depending on the context'11
Who the US terms coverPurchases on astridandmiyu.com or at its stores in the US; buyers must live in the US11
Company number (UK terms page, Google result)07787278; registered office in Lambeth, London37
UK company register (Companies House)ASTRID & MIYU LTD.: active private limited company, incorporated 26 September 2011; retail sale of watches and jewellery24
Address (terms of service)Astrid & Miyu LTD, Unit 203 Edinburgh House, 170 Kennington Lane, London SE11 5DP14
Domain registeredAugust 18, 201113
Stores elsewhereStores across the UK, Europe and the US with piercing, permanent jewelry, tattoo and engraving services12
Stores in the USLos Angeles (Abbot Kinney Blvd, Venice), New York (Madison Avenue, Bleecker St in the West Village) and a counter at Bloomingdale's on Third Avenue12
Also sold byNordstrom (Google result)38
Bought from another retailerReturns and warranty claims go to that retailer15
Where pieces are madeNot stated on the pages we read1,2,3,10,20,39

How to reach Astrid & Miyu

Its US help center sends buyers to the Customer Connection Team at [email protected]22 and has a contact form with subjects from order status to refund requests21. Its articles also mention WhatsApp28, and the US store loads a Gorgias chat widget3. We found no phone number for online orders on the US store pages or in its help center3,12,15,17,19,21,22. Orders can’t be edited, cancelled or re-addressed once placed16.

All details we checked
Email[email protected]22
Contact form (US help center)Subjects include order status, reporting an issue and refunds21
WhatsAppMentioned as a way to reach its Customer Connection Team28
Chat (page code)Gorgias chat widget on the US store3
Phone for ordersNone found in the US terms, help center or store pages3,12,15,17,19,21,22
Changing or cancelling an orderNot possible once placed, including address changes16

Returns & refunds

You can return unworn pieces within 28 days of purchase for a refund or exchange5,15; US product pages and the help center give the same 28 days6,22. Returns start in an online portal: you hear whether the request is approved within 24–48 hours, then send the piece back with the returns label provided22. The US home page promises free delivery and returns3. Refunds go back to the original payment method5, within 10–14 working days according to the refund policy, or 7–14 business days according to the help center5,15; we found no restocking fee5,15,22,26,28. Online orders can also be returned at its standalone boutiques, but not at concessions22.

Earrings can be returned only if they haven’t been tried on15,26. Engraved and monogrammed products, advent calendars and single pieces from sets can’t be returned under the refund policy5; the help center adds personalised jewelry such as Story Chains and welded pieces, piercing-service jewelry, butterfly backs and gift cards15. If a return takes your order below a free-gift threshold, you return the gift or its retail value is deducted from the refund11. For the 2026 holidays, orders placed between 12 October and 23 December can be returned until 31 January 202733.

Check Astrid & Miyu’s current return policy on astridandmiyu.com ↗

All details we checked
Return window (refund policy)Refunds and exchanges within 28 days of purchase5
Return window (US help center)Within 28 days of purchase; unworn, undamaged, in original condition and packaging; earrings not tried on15
Return window (US product page)Eligible items returned within 28 days of purchase6
How to return (US help center)28 days from purchase for an exchange, refund or gift card refund; returns label provided after approval within 24–48 hours22
Free returns (US home page)'Free delivery & returns'3
RefundAlways to the original payment method5
Refund timeRefund policy: usually 10–14 working days; help center: 7–14 business days after the return arrives5
Refund time (US help center)7–14 business days after the return arrives15
Restocking feeNone mentioned5,15,22,26,28
Returning to a storeOnline orders can be returned at standalone boutiques, not at concessions22
EarringsReturnable if unworn and not tried on, within 28 days; worn earrings and piercing posts can't be returned26
Not returnable (refund policy)Engraved and monogrammed products, advent calendars, single pieces from sets; gift cards5
Not returnable (US help center)Engraved and personalised jewelry (incl. Story Chain and welded pieces), single piercing posts, single pieces from sets, piercing-service jewelry, gift wrap, socks, aftercare solution, gift cards, butterfly backs15
Free giftsIf a return takes the order below a free-gift threshold, return the gift or its retail value is deducted11
Holiday returnsOrders placed 12 October – 23 December 2026 can be returned until 31 January 2027 (not bespoke or custom pieces)33
Return postage for faulty orders (US terms)Not covered for orders from outside the US11
ReceiptsNo paper slip in the box: the receipt is in the order confirmation email5

Shipping & delivery

Standard delivery to the US is free3; US product pages give 3–5 working days and say duties are included on all orders6,18. It aims to dispatch standard orders within 2–4 working days, and express delivery takes 3 working days16. All deliveries can be tracked19; it doesn’t deliver to PO boxes19.

We found no mention of shipping insurance3,6,11,16,17,18,19. The US terms say Astrid & Miyu isn’t responsible for a parcel signed for by someone else or when the signature is waived, and that delivered goods are at your risk11.

If an order doesn't arrive
The US terms say Astrid & Miyu has no liability for an order that doesn’t arrive unless you tell it within 14 days of the date you ordered; it will then replace the goods or refund you ‘as we may determine in our sole discretion’11. Its help center gives a different deadline: 14 working days from the last tracking update17. We score the stricter terms. If tracking stops moving, email the Customer Connection Team at once22.

Check Astrid & Miyu’s current shipping options on astridandmiyu.com ↗

All details we checked
Free shippingFree standard delivery to the UK, EU, US and Canada3
On US product pagesFree standard delivery in 3–5 working days; duties included on all orders6
Duties and taxesIncluded on international orders: no charges on delivery18
DispatchStandard orders dispatched within 2–4 working days; express delivery 3 working days16
TrackingAll deliveries tracked19
PO boxesNo delivery to PO boxes19
Shipping insuranceNot mentioned3,6,11,16,17,18,19
Signature (US terms)Not its responsibility if someone else signs or the addressee waives the signature11
Risk after delivery (US terms)Delivered goods are at your risk; you own them once shipped11
Non-delivery (US terms)Tell it within 14 days of ordering; then it replaces or refunds 'as we may determine in our sole discretion'11
Order not arrived (US help center)Email within 14 working days of the last tracking update17

Warranty & care

All Astrid & Miyu jewelry has a 2-year warranty; for its standard ranges — solid gold, sterling silver, brass, titanium and plated pieces — it covers manufacturing defects and faults, with a refund, exchange or gift card credit4. Claims go through the online Returns Portal with a photo, and faulty items must be sent back28. Not covered: general wear, including plating wear unless a significant issue appears within 3 months of purchase; misshapen rings and cuffs; scratches and dents; accidental damage; and loss or theft4. Metal allergies aren’t covered either27, and a repair by a third party voids the warranty4. The US terms add that a piece that develops a fault within 30 days of purchase can be returned for an exchange or refund11.

Repairs are offered only for permanent welded jewelry and Story Chains — re-welding after the warranty costs $40 — and not for its other ranges4. We found no free cleaning, re-plating or resizing4,6,11,15,22,28,29. Gold pieces come with a polishing cloth and care booklet3; the care advice on its plated pieces is to keep them out of the pool and take them off for exercise, because sweat makes them tarnish20.

Check Astrid & Miyu’s current warranty terms on astridandmiyu.com ↗

All details we checked
Warranty (US help center)All jewelry: 2 years; standard ranges against manufacturing defects and faults, with a refund, exchange or gift card credit4
How to claimThrough the online Returns Portal, with a photo; faulty items must be sent back28
Not coveredWear and tear, incl. plating wear unless a significant issue appears within 3 months; misshapen rings and cuffs; scratches and dents; accidental damage; loss or theft4
Metal allergies (US help center, Google result)Not returnable and not covered by the warranty27
Third-party repairsVoid the warranty4
Faults in the first 30 days (US terms)Return with proof of purchase for an exchange or refund; misuse and loss not covered11
Repair serviceOnly for permanent welded jewelry and Story Chains; welded pieces after the warranty cost $40 to re-weld4
Free cleaning, re-plating or resizingNone offered4,6,11,15,22,28,29
CareGold pieces come with a polishing cloth and care booklet3
Care advice for plated piecesDon't wear them in the pool; sweat makes jewelry tarnish20

What Astrid & Miyu sells & what it costs

By its own description, most of its pieces are ‘costume jewellery’ of sterling silver or brass plated with 18ct gold, 18ct rose gold or rhodium1. Product pages name the finish, such as ’18k Gold Plated Sterling Silver’ or ‘Rhodium Plated Brass’1,20, but not the plating thickness1,3,20. Its fine jewelry is 14k 100% recycled solid gold, which it calls ‘waterproof, life-proof’3; its solid gold pieces are 9k, 10k or 14k40.

The diamonds on the pages we checked are lab-grown, and the pages say so2,6. They give carat weights — 0.5 or 0.8 carat for its marquise stud earrings2 — and some pages add colour G-H and clarity SI6; the marquise studs give no colour or clarity2,7, and none of the diamond pages we checked mentions a grading report2,6,7,8,9. Other stones are named by type: cubic zirconia, freshwater pearls, Australian blue opal and topaz1,3,8,40.

On the US site, the fine-jewelry pieces featured on the home page range from $130 to $1,6253, and a lab-grown diamond stud-and-necklace set was $1,945, down from $2,1606. Rings are sold in sizes, for example US 4 to 934. Its solid gold is recycled, as is the sterling silver of the plated pieces we checked1,3, and it says its makers must carry out certified audits and sign its Ethical Trade Statement39.

All details we checked
Most of the range'Costume jewellery' of sterling silver or brass plated with 18ct gold, 18ct rose gold or rhodium1
On product pagesE.g. '18k Gold Plated Recycled Sterling Silver', 'Rhodium Plated Brass'1
Brass pieces'Rhodium Plated Brass'20
Plating thicknessNot stated1,3,20
Fine jewelry14k 100% recycled solid gold, 'waterproof, life-proof'3
Solid gold karats9k, 10k and 14k40
DiamondsLab-grown, said so on the product pages; solitaire studs of 0.5 or 0.8 carat2
Diamond details (US product page)Colour G-H, clarity SI and carat weight given by the store6
Colour and clarity of the solitaire studsNot given (carat weight only)2,7
Grading reportsNone mentioned on the diamond pages we checked2,6,7,8,9
SimulantsCubic zirconia named as such3
Other stonesFreshwater pearls, Australian blue opal, topaz named on product pages8
Opal bracelet'Recycled 14k White Gold, Australian Blue Opal Stones'40
Stones'Because we use genuine semi-precious stones'1
US prices (home page)Fine pieces shown at $130 to $1,6253
A diamond set (US product page)$2,160, on sale at $1,9456
Product feed (prices in pounds)Rings are sold by size, e.g. a crystal ring in US sizes 4 to 9 at £8034
Recycled metalsRecycled 14k gold and recycled sterling silver1
SuppliersMakers must carry out certified audits and sign its Ethical Trade Statement39

Payment

The store runs on Shopify, which also processes its online payments11,14. The US terms list Visa, MasterCard, American Express and Discover11, and the US store also shows PayPal and Klarna3,35.

All details we checked
Cards (US terms)Visa, MasterCard, American Express and Discover11
Payment methods (US home page)Visa, Mastercard, PayPal, Klarna3
InstallmentsKlarna (named in its privacy policy and on the US pages)35
Checkout platformShopify14
Payments (US terms)Shopify processes online payments11

What customers say

On Trustpilot, Astrid & Miyu has a TrustScore of 4.4 (‘Excellent’) from about 3,978 reviews25, and Trustpilot’s summary says reviewers ‘overwhelmingly had a great experience’41. Its US stores on Google: Abbot Kinney in Los Angeles 5.0 from 14 reviews, West Village 4.0 from 41, Madison Avenue 3.0 from 623,42,43. We found no BBB profile and are still checking by hand.

On Reddit, one owner of several pieces says they hold up well to daily wear44. Complaints are mostly about service: a Reddit thread titled ‘Astrid & Miyu – RUN’ describes a €370 ring, a defective ring returned to the buyer and over a month of ‘the worst customer service’30; a Feefo reviewer says it refused a refund31; a Facebook commenter says a bracelet lasted 3 months and has waited weeks for help32; and another Reddit poster felt ‘scammed’ after ordering 3 or 4 pieces and waiting 8 weeks45.

All details we checked
Trustpilot4.4 ('Excellent') from about 3,978 reviews25
Trustpilot summary (Google snippet)Reviewers 'overwhelmingly had a great experience'41
Google (Abbot Kinney store, Los Angeles)5.0 from 14 reviews42
Google (West Village store, New York)4.0 from 41 reviews43
Google (Madison Avenue store, New York)3.0 from 6 reviews23
Reddit, r/jewelryAn owner of several pieces: they hold up well to daily wear44
Reddit, r/JewelryReps ('Astrid & Miyu – RUN')A €370 ring; over a month of 'the worst customer service'; a defective ring sent back to the buyer30
Same thread (another snippet)'Defective ring returned to me'; a €370 ring30
Same thread (price)A €370 ring30
Feefo review (Google snippet)'Refusing to issue my refund!'31
Facebook comment (Google snippet)A bracelet lasted 3 months; waiting weeks for customer service32
Reddit, r/jewelry'Feeling: scammed': 3 or 4 pieces ordered, 8 weeks of waiting, 'no bracelet'45

Official social profiles

Linked from Astrid & Miyu’s own website, so these are the brand’s real accounts.

Alternatives to Astrid & Miyu

  • Monica Vinader — British demi-fine jewelry with 100 days to return and a 5-year warranty with free repairs, resizing and re-plating
  • Maria Black — Copenhagen designer jewelry and piercings that states its plating thickness, with a 2-year warranty
  • Catbird — Dainty recycled solid-gold jewelry from Brooklyn, with GIA-graded engagement diamonds

Astrid & Miyu FAQ

Is Astrid & Miyu legit?

Yes, it’s a real business: a London brand founded in 2012 by Connie Nam10, whose US terms name Astrid & Miyu ltd. and Astrid & Miyu, Inc.11, with stores in Los Angeles and New York12. It scores 4.4 on Trustpilot from about 3,978 reviews25. Its terms are mixed: free US delivery and returns and a 2-year warranty, but only 28 days to return and no shipping insurance mentioned3,4,5,6,11,16,17,18,19.

Who owns Astrid & Miyu?

Connie Nam founded it in 201210, and FashionNetwork reports that she holds a majority stake36. Its US terms name Astrid & Miyu ltd., a company of England and Wales, and Astrid & Miyu, Inc., a Delaware corporation11.

Where is Astrid & Miyu from?

London: it calls itself a London-based jewelry brand3, and the UK company’s registered office is at 170 Kennington Lane in London24,37. Its US terms also name Astrid & Miyu, Inc., a Delaware corporation11, and has stores in Los Angeles and New York12.

Is Astrid & Miyu real gold?

Only its fine line: those pieces are 14k recycled solid gold3, and its solid gold comes in 9k, 10k and 14k40. Most of its pieces are ‘costume jewellery’ of sterling silver or brass plated with 18ct gold, rose gold or rhodium1; each product page names the material, such as ’18k Gold Plated Sterling Silver’1.

Does Astrid & Miyu jewelry tarnish, and is it waterproof?

It calls its solid gold pieces ‘waterproof, life-proof’3. Its plated pieces are different: its care advice is not to wear them in the pool and to take them off for exercise, because sweat makes them tarnish20. The warranty covers plating wear only if a significant issue appears within 3 months of purchase4.

Does Astrid & Miyu have a warranty?

Yes: all its jewelry has a 2-year warranty against manufacturing defects, with a refund, exchange or gift card credit4. You claim through the online Returns Portal with a photo and send the piece back28. It doesn’t cover general wear (plating wear only in the first 3 months), accidental damage, loss or theft4, or metal allergies27.

What is Astrid & Miyu's return policy?

Unworn pieces can be returned within 28 days of purchase for a refund, exchange or gift card refund, through its online Returns Portal5,22; the US home page promises free returns3. Refunds go to the original payment method5. Engraved, monogrammed and personalised pieces and single items from sets can’t be returned5,15. Orders placed between 12 October and 23 December 2026 can be returned until 31 January 202733, and online orders can also be returned at its standalone boutiques22.

Can you return Astrid & Miyu earrings?

Yes, if they are unworn and haven’t been tried on, within 28 days of purchase; worn earrings, single piercing posts and the jewelry used for a piercing can’t be returned26.

Does Astrid & Miyu ship to the US?

Yes: standard delivery to the US is free3, US product pages give 3–5 working days, and duties are included6. It aims to dispatch standard orders within 2–4 working days16. It doesn’t deliver to PO boxes19.

Does Astrid & Miyu have stores in the US?

Yes: on Abbot Kinney Boulevard in Venice, Los Angeles; at 1134 Madison Avenue and 372 Bleecker St in New York; and at Bloomingdale’s on Third Avenue12. On Google they are rated 5.0 (Abbot Kinney), 4.0 (West Village) and 3.0 (Madison Avenue)23,42,43.

Does Astrid & Miyu repair jewelry?

Only permanent welded jewelry and Story Chains; it says it can’t repair its other ranges4. Manufacturing defects in other pieces are handled under the 2-year warranty with a refund, exchange or gift card credit4.

Can I cancel an Astrid & Miyu order?

No: its help center says orders can’t be edited, amended or cancelled once placed, including address changes16. You can return unworn pieces within 28 days of purchase instead5.

How do I contact Astrid & Miyu?

By email at [email protected]22, through the contact form in its US help center21, or by chat3,28. We found no phone number for online orders3,12,15,17,19,21,22.

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

  • Nov 3, 2026 — First published, before our editor’s review. Every fact checked against astridandmiyu.com, its US help center, the UK company register and the other sources listed below as they read that day.
About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

  1. Astrid & Miyu — product page: Cancer Gold Zodiac Bold Pendant | Astrid & Miyu Necklaces
  2. Astrid & Miyu — product page: Floating Marquise Diamond Stud Earrings in Solid White Gold | Astrid & Miyu
  3. Astrid & Miyu — home page
  4. Astrid & Miyu — Warranty Policy
  5. Astrid & Miyu — Refund policy
  6. Astrid & Miyu — product page: Diamond Marquise Drop Stacking Set in Solid White Gold | Astrid & Miyu
  7. Astrid & Miyu — product page: Floating Marquise Diamond Stud Earrings in Solid Gold | Astrid & Miyu
  8. Astrid & Miyu — product page: Diamond & Pearl Cluster Stacking Set in Solid White Gold | Astrid & Miyu
  9. Astrid & Miyu — product page: Diamond Marquise Drop Stacking Set in Solid Gold | Astrid & Miyu
  10. Astrid & Miyu — Jewellery Stores in London & UK | Astrid & Miyu Boutiques
  11. Astrid & Miyu — Terms & Conditions
  12. Astrid & Miyu — Stores | Astrid & Miyu
  13. Domain registration record (RDAP)
  14. Astrid & Miyu — Terms of service
  15. Astrid & Miyu — Return & Refund Policy
  16. Astrid & Miyu — How Long Does Delivery Take?
  17. Astrid & Miyu — My Order Hasn't Arrived Yet, What Should I Do?
  18. Astrid & Miyu — Do I Need To Pay Customs And Duties Charges?
  19. Astrid & Miyu — Delivery
  20. Astrid & Miyu — product page: Dome Silver Hoops | Astrid & Miyu Earrings
  21. Astrid & Miyu — Contact us
  22. Astrid & Miyu — How To Return
  23. Google search: astrid & miyu madison avenue
  24. Companies House (UK company register): ASTRID & MIYU LTD., company 07787278 — overview
  25. uk.trustpilot.com: Astrid & Miyu Reviews | Read Customer Service … — Google result snippet, Nov 3, 2026
  26. Astrid & Miyu — Can I Return Earrings?
  27. help.astridandmiyu.us: I Have Had A Reaction To The Metal In My Jewellery, Can I … — Google result snippet, Nov 3, 2026
  28. Astrid & Miyu — My Item Is Faulty, How Do I Return It?
  29. Astrid & Miyu — In Store Services | Astrid & Miyu Piercing, Tattoos & Welding
  30. reddit.com: Astrid & Miyu – RUN : r/JewelryReps — Google result snippet, Nov 3, 2026
  31. feefo.com: Astrid and Miyu Reviews — Google result snippet, Nov 3, 2026
  32. facebook.com: Astrid & Miyu (@astridandmiyu) — Google result snippet, Nov 3, 2026
  33. Astrid & Miyu — Holiday Extended Returns Policy
  34. Astrid & Miyu's product feed (products.json on astridandmiyu.com: 87 products, prices in pounds)
  35. Astrid & Miyu — Privacy & Cookie Policy
  36. uk.fashionnetwork.com: Astrid & Miyu targets more stores, says sales to hit £50m … — Google result snippet, Nov 3, 2026
  37. astridandmiyu.com: Terms & Conditions — Google result snippet, Nov 3, 2026
  38. nordstrom.com: Shop Astrid & Miyu Online — Google result snippet, Nov 3, 2026
  39. Astrid & Miyu — Impact Report 2026 | Astrid & Miyu
  40. Astrid & Miyu — product page: Cosmic Star Opal Charm Solid White Gold Bracelet | Astrid & Miyu Bracelets
  41. trustpilot.com: Astrid & Miyu Reviews | Read Customer Service … — Google result snippet, Nov 3, 2026
  42. Google search: astrid & miyu abbot kinney
  43. Google search: astrid & miyu west village
  44. reddit.com: Just a dude who has no idea about jewelry, is this a decent … — Google result snippet, Nov 3, 2026
  45. reddit.com: r/jewelry – Astrid and Miyu got my a$$, feeling: scammed — Google result snippet, Nov 3, 2026
Astrid & Miyu 58/100Affiliate linkVisit Astrid & Miyu