By the Trusted Jewelries team · Published Nov 3, 2026 · Updated Nov 3, 2026 · Facts checked Nov 3, 2026 · How we check stores
54Trust Score
Proceed with caution
See the breakdown

Is Elizabeth Cole legit? Our verdict

A sister-run Rhode Island brand making gold-plated statement jewelry with Swarovski crystals, glass stones and pearls — with a named company and address, but three different versions of its 30-day return window, $5.95 off every refund, free repairs for only 90 days and no independent reviews to go on.

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Best for

  • Fans of bold, colorful crystal statement pieces handmade in the USA1,2

Not ideal for

  • Anyone who wants solid gold or silver, or a warranty longer than 90 days3,4
  • Buyers who may need extra time to send a piece back: the deadlines differ from page to page4,5

The bottom line. Elizabeth Cole Jewelry is run by Elizabeth Cole Jewelry, LLC from 767 Hartford Avenue in Johnston, Rhode Island6,7. The brand was born in May 2005 from designer Stephanie’s jewelry2, her older sister Elizabeth Cole Owen has been her business partner since 20112, and every piece is handcrafted in Rhode Island2; the domain dates from 20058. Pieces are 24K gold or rhodium plated and set with Swarovski and Austrian crystals, glass stones and freshwater pearls, all named on the product pages we checked1,3,9, and you can pay by card, PayPal or Shop Pay Installments on a Shopify checkout3,10,11. It scores in the ‘caution’ range because its pages give three versions of the 30-day return window4,5, $5.95 comes off every refund4, free repairs are promised only for 90 days4, the base metal under the plating and its thickness aren’t given1,3,9,12,13,14, shipping insurance isn’t mentioned and a parcel lost or stolen after delivery is your risk4,5,10,11,15, and we found no Trustpilot or Google reviews to go on16,17.

What we like

  • A named company, Elizabeth Cole Jewelry, LLC, with an address in Johnston, Rhode Island6,7
  • The people behind it are named: designer Stephanie and her sister and business partner Elizabeth Cole Owen2
  • Handcrafted in Rhode Island; crystals, glass stones and pearls named on product pages1,2,9,14
  • Free repair or replacement of broken pieces in the first 90 days4
  • Free UPS Ground shipping on US orders over $15015
  • Cards, PayPal and Shop Pay Installments on a Shopify checkout; domain registered in 20053,8,10,11

Watch out for

  • Three versions of the return window: 30 business days from purchase, drop-off within 30 days of delivery, or back with the store within 30 days of purchase4,5
  • $5.95 comes off every refund, and pieces without their tags get no refund4
  • Free repairs only within 90 days; after that a repair may cost, and some can’t be done4
  • Plated pieces with no base metal or plating thickness stated1,3,9,12,13,14
  • Shipping insurance not mentioned; once UPS delivers, the store isn’t liable for lost or stolen parcels4,5,10,11,15
  • Phone and email only, no live chat4,10,15,18
  • No Trustpilot profile or Google reviews found16,17
How we checked Elizabeth Cole. On Nov 3, 2026 we read 17 pages of Elizabeth Cole’s website — policies, FAQ, terms, warranty and contact pages, and saved a copy of each. All 52 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record and Trustpilot.
On this pageAt a glanceTrust Score breakdownWho is behind Elizabeth Cole JewelryHow to reach Elizabeth ColeReturns & exchangesShipping & deliveryWarranty & aftercareWhat Elizabeth Cole sells & what it costsPaymentWhat customers sayElizabeth Cole FAQUpdate historySources

Other stores we’ve checked

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit
UNOde5051/100 · Proceed with cautionHandmade Spanish silver- and gold-plated statement jewelry · Visit
Estella Bartlett57/100 · Proceed with cautionGold- and silver-plated brass jewelry and gifts from a London brand, shipping to the US · Visit
Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit
Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Elizabeth Cole policies at a glance

Return window30 days, counted from purchase or from delivery depending on the page (the returns page also says 30 business days)4,5
Return shippingReturn label emailed; $5.95 deducted from the refund4
Can't be returnedItems 70% off or more, items bought with code STEPHANIE43, sale items bought with extra promo codes4,5
RefundFull cost less $5.95 to the original payment; tags and packaging required4
WarrantyFree repair or replacement of broken pieces within 90 days; after that, possibly paid4
ResizingNot mentioned3,4,5,15
ShippingFree UPS Ground on US orders over $150; ships in 2–3 business days; insurance not mentioned4,5,10,11,15
FinancingShop Pay Installments3
PaymentVisa, Mastercard, Amex, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Venmo (Shopify checkout)10,11
Company named on the siteYes: Elizabeth Cole Jewelry, LLC, Johnston, Rhode Island6,7

How Elizabeth Cole scores

Identity & transparency
18 / 20
Johnston, Rhode Island address in its policies; Phone and email; no live chat; Domain registered in 2005; Elizabeth Cole Jewelry, LLC named on the site; Business partner Elizabeth Cole Owen named on the site
Purchase protection
12 / 25
30 days on every version; $5.95 deducted from refunds; No restocking fee; the $5.95 goes with the emailed return label; Three different deadlines; full refund vs $5.95 off; different final-sale lists; Only deeply discounted and promo-code sale items are final; Free over $150; insurance not mentioned; Not liable once UPS delivers; no lost-parcel process
Warranty & aftercare
2 / 15
Free repairs for 90 days: under a year; No free cleaning or re-plating; Sells rings; no resizing mentioned; Typical exclusions: improper care, accidents, wear over time
Product transparency
5 / 8
No diamonds in the product feed (doesn't apply); 24K gold or rhodium plate named; base metal and thickness not; Crystals, glass stones and pearls named as such; No diamonds or precious gemstones (doesn't apply); No sourcing policy
Payment safety
10 / 10
Cards and PayPal; Shop Pay Installments; Shopify
Reputation
3 / 15
No Trustpilot profile found; No store with Google reviews: scored on Trustpilot, none found; No BBB profile found yet; No recurring complaint pattern found

Not scored because they don't apply to Elizabeth Cole: diamond grading, appraisal. The other 93 points are scaled to 100 (50 of 93). We are still looking for Elizabeth Cole Jewelry on Trustpilot and the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Elizabeth Cole Jewelry

The site is run by Elizabeth Cole Jewelry, LLC6, with an address at 767 Hartford Avenue in Johnston, Rhode Island7. Its About page tells the story: the designer, Stephanie, started making jewelry after a trip to a local bead store, and the brand was born in May 20052; a third-party site gives her full name as Stephanie Owen19. Her older sister, Elizabeth Cole Owen (‘Beth’), has been her business partner since 20112, and the About page says all of its employees are women2. Stephanie moved the business to Rhode Island in 2009, and every piece is handcrafted there2. The domain was registered in May 20058.

Google lists the business as a jewelry designer in Johnston, Rhode Island, with no reviews17. Its pieces are also sold by other retailers such as Revolve20, and resold second-hand on Poshmark21.

All details we checked
Who runs the siteElizabeth Cole Jewelry, LLC6
Address767 Hartford Avenue, Johnston, RI 029197
DesignerStephanie, who started making jewelry and sent it to celebrities in 2004–2005; the brand was born in May 20052
Founder's full name (third-party sites)Stephanie Owen19
LeadershipElizabeth Cole Owen ('Beth'), business partner since 2011, sister of designer Stephanie2
TeamAll employees are women2
Where it's madeHandcrafted in Rhode Island since Stephanie moved there in 20092
Domain registeredMay 4, 20058
Google listing'Jewelry designer in Johnston, Rhode Island', no reviews17
Other retailersSold by boutiques and Revolve, and resold on eBay, Poshmark and Mercari20

How to reach Elizabeth Cole

Customer service answers at [email protected] and by phone at +1 415 680 6123, Monday to Friday, 10am to 4pm EST18; we found no live chat4,10,15,18.

All details we checked
Email[email protected]18
Phone+1 415 680 612318
Live chatNone offered on its pages4,10,15,18

Returns & exchanges

The returns page first allows an exchange or refund within 30 business days of the original purchase4; further down, it says a return must be dropped off with the carrier within 30 days of delivery and isn’t accepted after that4. The refund policy instead requires the product to be received back within 30 days of purchase, unworn and with its packaging intact5, and product pages promise ‘Easy 30-day returns’12. Returns go through the Return Portal in the site footer4; a return label is emailed to you, and the refund is the full cost less $5.954. Pieces must come back in their original packaging with tags attached, or they get no refund4.

Items discounted 70% or more and items bought with the code STEPHANIE43 are final sale, the returns page says4; the refund policy instead makes sale items bought with extra promotional codes final sale5, and still carries a Black Friday extension ‘until January 15th, 2018’5.

Which 30 days?
The store gives three deadlines: 30 business days from purchase, drop-off within 30 days of delivery, and receipt back within 30 days of purchase4,5. The refund policy also promises a ‘full refund’, while the returns page deducts $5.954,5. We score the conflict, and the deadline on its strictest reading. If a piece doesn’t suit you, start the return in the portal the day it arrives and keep the carrier’s drop-off receipt.

Check Elizabeth Cole’s current return policy on elizabethcolejewelry.com ↗

All details we checked
Return window (returns page, first line)Exchange or refund within 30 business days of purchase4
Return window (returns page, further down)Dropped off within 30 days of delivery; $5.95 deducted; later returns not accepted4
Return window (refund policy)Products received within 30 days of purchase, unworn, for a full refund or exchange5
Product pages'Easy 30-day returns'12
How to returnThrough the Return Portal in the site footer, with order number and email4
Refund amountFull cost less $5.95, after a return label sent by email4
ConditionOriginal packaging with tags attached, or no refund4
Final sale (returns page)Items 70% off or more, and items bought with code STEPHANIE434
Final sale (refund policy)Sale items bought with extra promotional codes, including Black Friday / Cyber Monday5
Holiday rule (refund policy)A Black Friday / Cyber Monday extension 'until January 15th, 2018'5

Shipping & delivery

UPS Ground is free on US orders over $150, except to Hawaii, Alaska, the US Virgin Islands and Puerto Rico15. Standard orders ship within 2–3 business days and UPS Ground usually arrives in 2–7 days; UPS Next Day and 2nd Day are also offered15. The store ships abroad too; international buyers pay duties, and international shipping isn’t refunded15.

We found no mention of shipping insurance or a signature4,5,10,11,15. Once UPS delivers a package, the store says it ‘cannot be liable for stolen or lost packages’, and asks you to give a secure delivery location15.

Check Elizabeth Cole’s current shipping options on elizabethcolejewelry.com ↗

All details we checked
Free shippingFree UPS Ground on domestic orders over $150 (not Hawaii, Alaska, USVI, Puerto Rico)15
Dispatch and deliveryShips in 2–3 business days; UPS Ground usually 2–7 days15
Faster shippingUPS Next Day and 2nd Day15
InternationalShips abroad; buyer pays duties; international shipping not refundable15
Insurance or signatureNot mentioned4,5,10,11,15
Lost or stolen after delivery'We cannot be liable for stolen or lost packages' once UPS delivers15

Warranty & aftercare

If a piece breaks, Elizabeth Cole repairs it free of charge or replaces it; after 90 days from purchase, a repair may cost something4. It warns that some supplies are limited and repairs aren’t always possible, and the warranty doesn’t cover improper care, accidents or materials breaking down with long use4. We found no free cleaning or re-plating2,4,5 and no resizing3,4,5,15.

Check Elizabeth Cole’s current warranty terms on elizabethcolejewelry.com ↗

All details we checked
RepairsFree repair or replacement of broken pieces; after 90 days there may be a charge4
Not coveredImproper care, accidents, natural breakdown of materials; some repairs impossible4
Cleaning or re-platingNo free service described2,4,5
ResizingNot mentioned3,4,5,15

What Elizabeth Cole sells & what it costs

Its product feed lists necklaces, earrings, bracelets, bag charms, rings and hair accessories22; the pieces we checked cost $150 to $66313,14, and product pages say they’re handmade in the USA12. The metal is given as ’24K Gold Plate’ or ‘Rhodium Plate’3,9, but no product page we checked names the base metal under the plating or its thickness1,3,9,12,13,14.

Stones are named plainly: Swarovski and Austrian crystals and glass stones1, ‘turquoise glass stones’ on the Turquessa Necklace14 and freshwater baroque pearls9; the ‘Ruby Necklace’ is a red enamel heart13. One ring lists ‘turquoise beads’ without saying what they’re made of3. The product feed lists no diamonds or precious stones22, so diamond grading and appraisals don’t apply. We found no sourcing policy1,2,3,4,5,9,10,12,13,14.

All details we checked
What it sellsNecklaces, earrings, bracelets, bag charms, charms, rings, hair accessories22
Price (Ruby Necklace)$15013
Prices (product pages we checked)$150 to $66314
Made in the USA'Handmade in the USA' on product pages12
Metal'24K Gold Plate' (or rhodium plate), with no base metal or thickness given3
Silver-tone pieces'Rhodium Plate'9
Base metal and plating thicknessNot stated on the product pages we checked1,3,9,12,13,14
StonesSwarovski and Austrian crystals and glass stones, named on product pages1
'Turquoise'Turquoise-colored glass stones named as glass14
PearlsFreshwater baroque pearl charms9
'Ruby Necklace'A red enamel heart, not a ruby13
'Turquoise beads'The Dixon Ring lists 'turquoise beads' without saying what they're made of3
Diamonds or precious stonesNone in the product feed22
Sourcing policyNone published1,2,3,4,5,9,10,12,13,14

Payment

The store runs on Shopify11. Its payment icons show Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay and Venmo10, and product pages offer Shop Pay Installments3.

All details we checked
Checkout platformShopify11
Payment icons (page code)Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Venmo10
Installments (page code)Shop Pay Installments offer on product pages3

What customers say

We found no Elizabeth Cole store with Google reviews — Google lists the business only as a jewelry designer in Johnston, with no reviews17 — so we score it as an online store, with Google’s points moved to Trustpilot, where we found no profile in Google results16. We’re still checking Trustpilot and the BBB by hand. We found no customer complaints in search results; its pieces turn up second-hand on Poshmark21.

All details we checked
Google listing'Jewelry designer in Johnston, Rhode Island', no reviews17
TrustpilotNo profile for elizabethcolejewelry.com in Google results16
ResaleIts pieces are resold on Poshmark, Mercari and eBay21

Official social profiles

Linked from Elizabeth Cole’s own website, so these are the brand’s real accounts.

Alternatives to Elizabeth Cole

  • Monica Vinader — Gold vermeil and recycled silver with 100-day returns and a 5-year warranty that includes re-plating
  • UNOde50 — Handmade silver- and gold-plated statement jewelry with free returns within 30 days of delivery
  • Estella Bartlett — Gold- and silver-plated brass jewelry with 30 days to return and a one-year guarantee

Elizabeth Cole FAQ

Is Elizabeth Cole Jewelry legit and good quality?

It’s a real, long-running brand: Elizabeth Cole Jewelry, LLC in Johnston, Rhode Island6,7, born in May 20052, with every piece handcrafted in Rhode Island2. The jewelry is 24K gold or rhodium plated, with crystals and glass stones1,3,9; the base metal isn’t named1,3,9,12,13,14. We found no Trustpilot reviews to judge it by16, and free repairs last 90 days4.

Where can I buy Elizabeth Cole jewelry?

On elizabethcolejewelry.com and through other retailers such as Revolve20; second-hand pieces turn up on Poshmark21.

Is Elizabeth Cole's turquoise jewelry real turquoise?

Not on the piece we checked: the Turquessa Necklace uses ‘turquoise glass stones’14. Another piece, the Dixon Ring, lists ‘turquoise beads’ without saying what they’re made of3 — ask the store before you buy if it matters to you.

Who designs Elizabeth Cole jewelry?

The designer is Stephanie, who started the brand in May 20052 — a third-party site gives her full name as Stephanie Owen19. Her older sister, Elizabeth Cole Owen, has been her business partner since 20112.

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

  • Nov 3, 2026 — First published, before our editor’s review. Every fact checked against elizabethcolejewelry.com and the other sources listed below as they read that day.
About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

  1. Elizabeth Cole — product page: Dorothy Earrings – Elizabeth Cole Jewelry
  2. Elizabeth Cole — About – Elizabeth Cole Jewelry
  3. Elizabeth Cole — product page: Dixon Ring – Elizabeth Cole Jewelry
  4. Elizabeth Cole — Returns & Repairs – Elizabeth Cole Jewelry
  5. Elizabeth Cole — Refund policy – Elizabeth Cole Jewelry
  6. Elizabeth Cole — Privacy Policy – Elizabeth Cole Jewelry
  7. Elizabeth Cole — Privacy policy – Elizabeth Cole Jewelry
  8. Domain registration record (RDAP)
  9. Elizabeth Cole — product page: Pearlia Earrings – Elizabeth Cole Jewelry
  10. Elizabeth Cole — Elizabeth Cole Jewelry
  11. Elizabeth Cole — Terms of service – Elizabeth Cole Jewelry
  12. Elizabeth Cole — product page: Crystallie Earrings – Elizabeth Cole Jewelry
  13. Elizabeth Cole — product page: Ruby Necklace – Elizabeth Cole Jewelry
  14. Elizabeth Cole — product page: Turquessa Necklace – Elizabeth Cole Jewelry
  15. Elizabeth Cole — Shipping Details – Elizabeth Cole Jewelry
  16. nz.trustpilot.com: Elizabeth Grace Jewellery Reviews — Google result snippet, Nov 3, 2026
  17. Google search: elizabeth cole jewelry johnston ri
  18. Elizabeth Cole — Contact – Elizabeth Cole Jewelry
  19. new.youareherefw.com: Elizabeth Cole Jewelry… — Google result snippet, Nov 3, 2026
  20. revolve.com: Elizabeth Cole Necklaces Jewelry — Google result snippet, Nov 3, 2026
  21. poshmark.com: Women's Black Elizabeth Cole Jewelry — Google result snippet, Nov 3, 2026
  22. Elizabeth Cole's product feed (products.json on elizabethcolejewelry.com, 389 products)
Elizabeth Cole 54/100Affiliate linkVisit Elizabeth Cole