Is Kendra Scott legit? Our verdict
An Austin jewelry brand founded by Kendra Scott in 2002 — free returns by mail within 30 days, Afterpay, Affirm and Klarna, IGI certificates for lab-grown diamonds from half a carat and a one-year guarantee against defects, but its fashion jewelry is plated brass whose plating wear isn't covered, we found no resizing or free cleaning, and the BBB rates it F for unanswered complaints.
Visit Kendra ScottBest for
The bottom line. Kendra Scott launched her jewelry line in 2002 with $500, and her company still operates out of Austin, Texas7; the site names Kendra Scott, LLC as the seller and gives a legal address in Austin1,6. Online orders can be returned by mail within 30 days for a full refund, with a free prepaid label1, and you can pay with cards, PayPal, Afterpay, Affirm or Klarna2,4. Its lab-grown diamonds of 0.50 carats and above are certified by IGI3, and all its jewelry gets a one-year Confidence Guarantee against manufacturing defects4. It lands in the ‘mostly reliable’ range rather than higher because that guarantee doesn’t cover plating wear or tarnish4 on fashion jewelry that is gold- or rhodium-plated brass4, we found no resizing or free cleaning service1,4,5,6, marked-down pieces are final sale1, and shipping insurance isn’t promised1,4,6. Its flagship store in Austin is rated 4.5 on Google from 548 reviews8, but Trustpilot shows 2 out of 5 from 119 reviews9, and the BBB rates it F for not responding to complaints10.
What we like
- Free return shipping, and 30 days to return an online order by mail for a full refund to your original payment1
- Lab-grown diamonds rated H+ color and VS+ clarity, with an IGI certificate from 0.50 carats up3
- A one-year Confidence Guarantee against manufacturing defects on all its jewelry, plus one free repair of a fine-jewelry piece in its first year, even after an accident4,6
- Stones are named plainly: glass, CZ, dyed jade, undyed turquoise, coated drusy and lab-grown opal11,12,13,14,15,16
- Afterpay, Affirm, Klarna and PayPal, plus major cards2,4
- A named company, Kendra Scott, LLC, with an Austin address, phone, email and chat1,6
- Free standard shipping on orders of $85 or more1
Watch out for
- Its fashion jewelry is gold- or rhodium-plated brass, and plating wear and tarnish aren’t covered by the guarantee4
- No resizing service, and no free cleaning or re-plating, on the pages we read1,4,5,6
- Engraved, Color Bar and permanently marked-down pieces are final sale; an online order taken back to a store gets only an exchange or store credit1
- Orders can’t be changed or cancelled once placed6
- Shipping insurance and a signature aren’t promised, and delivery problems must be reported within 30 days of purchase1,4,6
- BBB rating F for not responding to complaints; Trustpilot 2 out of 5 from 119 reviews9,10
On this page
At a glanceTrust Score breakdownWho is behind Kendra ScottHow to reach Kendra ScottReturns & exchangesShipping & deliveryWarranty & aftercareWhat Kendra Scott sells & what it costsPayment & financingWhat customers sayKendra Scott FAQUpdate historySourcesOther stores we’ve checked
Kendra Scott policies at a glance
| Return window | 30 days from receipt, by mail; holiday purchases (Nov 1, 2026 – Jan 1, 2027) can go back to a store until Jan 31, 20271 |
|---|---|
| Return shipping | Free prepaid label; returned to a store, an online order gets an exchange or store credit only1 |
| Can't be returned | Engraved and Color Bar pieces, Birthday Discount purchases, gift cards, branded merchandise, curated items, permanently discounted or marked-down items1,14 |
| Refund | Full refund to the original payment for mail returns; up to 5 business days (the FAQ says up to 15); shipping charges not refunded1,4 |
| Warranty | One year against manufacturing defects; plating wear, tarnish, accidents and loss not covered; one free repair of fine jewelry in the first year4,6 |
| Resizing | Not offered on the pages we read1,4,5,6 |
| Shipping | Standard free over $85 (2–4 business days); free 2-day on fine jewelry; insurance and signature not promised1,4,6,17 |
| Financing | Afterpay, Affirm, Klarna, PayPal2 |
| Payment | Visa, MasterCard, American Express, PayPal, Cash App, Apple Pay4 |
| Company named on the site | Yes: Kendra Scott, LLC, Austin, Texas1,6 |
How Kendra Scott scores
| Identity & transparency | 20 / 20 Legal address in Austin, Texas; Phone, email and chat; Domain registered in 2001; Kendra Scott, LLC named as the seller; Founder Kendra Scott named on the site |
| Purchase protection | 18 / 25 30 days from receipt; Free prepaid return label; Full refund for mail returns, no restocking fee; Same 30 days everywhere; processing time 5 or 15 business days depending on the page; Engraved, custom and marked-down pieces are final sale; Free over $85; insured delivery and signature not promised; Report problems to the store within 30 days; no outcome promised |
| Warranty & aftercare | 6 / 15 One year against manufacturing defects; One free repair of fine jewelry in its first year; no cleaning or re-plating; Sells rings; no resizing service found; Typical exclusions: wear (including plating), accidents, loss |
| Product transparency | 11 / 15 Lab-grown diamonds from 0.50 ct certified by IGI; natural diamonds are small stones with carat weight and quality; Gold karat without alloy; plating thickness given for vermeil only; Lab-grown, glass, CZ, dyed and coated stones named; No appraisal mentioned; Kimberley Process; RJC-certified suppliers preferred |
| Payment safety | 7 / 7 Cards and PayPal; Most products cost under $100 (Afterpay, Affirm and Klarna are offered) (doesn't apply); Adyen |
| Reputation | 5 / 15 2 out of 5 from 119 reviews; Flagship store in Austin: 4.5 from 548 reviews; F, for not responding to complaints; Recurring complaints about tarnish, unanswered service and delivery dates |
Not scored because they don't apply to Kendra Scott: installments. The other 97 points are scaled to 100 (67 of 97). We are still checking Kendra Scott on Trustpilot and the BBB; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Kendra Scott
Kendra Scott launched her eponymous jewelry line in 2002 with $500, three months after her first son was born, and her company still operates out of Austin, Texas7. The site names Kendra Scott, LLC as the seller of online orders1 and gives 3800 North Lamar Blvd., Suite 400, Austin, Texas 78756 as its address for legal notices6; its terms of sale include an arbitration clause and a class-action waiver6. Forbes says Kendra Scott holds a majority stake in the company18, and the private equity firm Berkshire Partners acquired a significant stake in 201719. A press release names Chris Blakeslee as chief executive, with Kendra Scott staying on as executive chairwoman20.
The kendrascott.com domain dates from March 200121. Kendra Scott says it sells only through its own site, its stores and authorized retailers, and asks shoppers to report knockoffs to [email protected]6; its FAQ lists Nordstrom, Zappos, ‘Zappos @ Amazon’ and ‘Jewelry Pro @ Amazon’ among its authorized online partners4. International orders ship through Global-e to more than 175 countries6. The brand says it has donated $65M to causes, and Kendra Scott launched the Kendra Scott Foundation in 20237.
All details we checked
| Founder | Kendra Scott, who started the line in 2002 with $5007 |
|---|---|
| Based in | Austin, Texas7 |
| Who sells to you | Kendra Scott, LLC1 |
| Legal address | 3800 N. Lamar Blvd., Suite 400, Austin, Texas 787566 |
| Disputes | Terms of sale include an arbitration clause and a class-action waiver6 |
| Owners | Kendra Scott holds a majority stake (Forbes)18 |
| Outside investor | Berkshire Partners took a significant stake in 201719 |
| Chief executive | Chris Blakeslee (press release; not named on kendrascott.com); Kendra Scott stays executive chairwoman20 |
| Domain registered | March 8, 200121 |
| Where it sells | Its own site and stores, plus authorized retailers; counterfeit reports to [email protected]6 |
| Authorized online partners | Include Nordstrom, Zappos and two Amazon storefronts ('Zappos @ Amazon', 'Jewelry Pro @ Amazon')4 |
| International orders | Through Global-e, to more than 175 countries6 |
| Giving | Says it has donated $65M; the Kendra Scott Foundation was set up in 20237 |
How to reach Kendra Scott
Customer service answers at 866-677-7023 from 8am to 5pm Central time on weekdays and from 12pm to 5pm on weekends1, by email at [email protected]1 and by chat1. Once placed, an order can’t be changed or cancelled6: the FAQ explains that the team starts processing orders as soon as they are submitted4.
All details we checked
| Phone | (866) 677-7023; weekdays 8am–5pm CT, weekends 12pm–5pm CT1 |
|---|---|
| [email protected]1 | |
| Chat | Live chat with Customer Service1 |
| Cancelling or changing an order | Not possible once placed6 |
| FAQ on changes | Orders are processed at once, so items, address and cancellation can't be changed4 |
Returns & exchanges
Online orders can be returned by mail within 30 days of receipt for a full refund to the original payment method, unworn and unused, in the original packaging with tags on1. Return shipping is free with a prepaid label from kendrascott.com/returns1. You can also take an online order to a Kendra Scott store, but there it can only be exchanged or turned into store credit1. Holiday purchases made between November 1 and January 1 can be returned to a store until January 311.
Engraved pieces, custom pieces from the Color Bar, Birthday Discount purchases, gift cards, branded merchandise, curated items and permanently discounted or marked-down merchandise are final sale1, and sale product pages are marked final sale too14. We found no restocking fee1,4,6, but shipping charges are never refunded1. The returns page says a return is processed within up to 5 business days of arriving, while the FAQ allows up to 151,4. Pieces bought in a Kendra Scott store can be returned to your nearest store within 30 days, with proof of purchase, for a full refund4.
An online order taken back to a Kendra Scott store can only be exchanged or turned into store credit1. To get a refund to your card, send it back by mail within 30 days with the free label1.
Check Kendra Scott’s current return policy on kendrascott.com ↗
All details we checked
| Return window | 30 days from receipt, by mail, unworn and unused, for a full refund to the original payment1 |
|---|---|
| Condition | Original packaging with tags on1 |
| Return postage | Free: a prepaid, pre-addressed label from kendrascott.com/returns1 |
| Returning an online order to a store | Exchange or store credit only, within 30 days1 |
| Holiday purchases | Bought November 1, 2026 – January 1, 2027: returnable to a store until January 31, 20271 |
| Final sale | Engraved pieces, Color Bar custom pieces, Birthday Discount purchases, gift cards, branded merchandise, curated items, and permanently discounted or marked-down merchandise1 |
| Sale product pages | 'Final Sale. No returns or exchanges.'14 |
| Restocking fee | None mentioned1,4,6 |
| Original shipping | Not refunded1 |
| Processing (returns page) | Up to 5 business days after the return arrives1 |
| Processing (FAQ) | Up to 15 business days4 |
| In-store purchases | 30 days with proof of purchase, for a full refund4 |
Shipping & delivery
Standard shipping is free on orders of $85 or more and arrives 2–4 business days after processing1, which takes 1–2 business days1; Two-Day and Next-Day options are offered too1, and fine jewelry pages offer free 2-day shipping17. Orders go by UPS, DHL, FedEx or Veho1, and orders to Alaska, Hawaii and Puerto Rico don’t get free standard shipping1.
The terms make the buyer responsible for any ‘transport, packaging, freight, and/or insurance’ charges shown at checkout6, but none of the pages we read promises that parcels are insured or signed for1,4,6. Problems with shipping or delivery have to be reported to [email protected] within 30 days of purchase, and the store doesn’t say what it does then1; damage in transit must be reported within five days of delivery6.
International orders don’t get free shipping or free returns6; Canadian shoppers get duties and taxes refunded when they return an order1.
Check Kendra Scott’s current shipping options on kendrascott.com ↗
All details we checked
| Free shipping | Standard shipping free on orders of $85 or more1 |
|---|---|
| Processing | 1–2 business days for standard orders1 |
| Faster options | Two-Day and Next-Day1 |
| Fine jewelry | Product pages offer free 2-day shipping17 |
| Carriers | UPS, DHL, FedEx or Veho1 |
| Alaska, Hawaii, Puerto Rico | Not eligible for free standard shipping1 |
| Insurance | Terms say the buyer pays for 'transport, packaging, freight, and/or insurance' as shown at checkout; no promise that parcels are insured6 |
| Insured delivery or signature | Not promised on the pages we read1,4,6 |
| Delivery problems | Report to [email protected] within 30 days of purchase; no outcome promised1 |
| Damaged in transit | Report within 5 days of delivery6 |
| International orders | No free shipping or free returns6 |
| Canada | Duties and taxes refunded on returns1 |
Warranty & aftercare
Kendra Scott’s one-year Confidence Guarantee covers manufacturing defects in all jewelry bought from its stores, its site or authorized US resellers4: loose, missing or misaligned stones, and clasps, chains or closures that break because of a manufacturing issue4. Kendra Scott evaluates the piece and repairs or replaces it, with proof of purchase4, and decides at its own discretion what counts as a defect4. Normal wear — including plating wear, scratches and tarnish — misuse, accidents, water and chemicals, and lost or stolen items aren’t covered4. To claim, you contact the store you bought from or email [email protected]4; after the 30-day return window, a piece can only be reviewed under this guarantee4. Watches have a two-year warranty6.
Fine jewelry gets one free repair in its first year, and the terms say it covers damage of any cause, including accidents, except loss or theft6. After the first year, repairs may be available for a fee5, and repairs are offered only for fine jewelry bought and shipped in the US4. If you lose one earring of a pair, its stores sell you a new pair of the same style and color at half price, as long as it’s in stock, though not for fine jewelry4. We found no resizing service and no free cleaning or re-plating1,4,5,6; the care pages suggest a polishing cloth and its own Sparkle + Shine cleaner5.
Kendra Scott’s FAQ says its fashion jewelry is 14k gold or rhodium plated over brass and that the plating can fade with continuous wear4. The guarantee excludes normal wear, including plating wear and tarnish4, so a piece whose plating wears off in everyday use isn’t covered.
Check Kendra Scott’s current warranty terms on kendrascott.com ↗
All details we checked
| Confidence Guarantee | One year against manufacturing defects, all jewelry bought from Kendra Scott or authorized US resellers4 |
|---|---|
| Covered | Loose, missing or misaligned stones; broken clasps, chains or closures from a manufacturing issue4 |
| What happens | Kendra Scott evaluates the piece and repairs or replaces it; proof of purchase needed4 |
| Who decides | Kendra Scott, at its discretion4 |
| Not covered | Normal wear incl. plating wear and tarnish; misuse, accidents, chemicals or water; lost or stolen items4 |
| How to claim | Contact the store of purchase or email [email protected]4 |
| After 30 days | No return or refund; a piece can still be reviewed under the guarantee4 |
| Watches | Two years6 |
| Fine jewelry repair | One free repair of a 14k gold piece in the first year, for damage of any cause except loss or theft6 |
| Fine jewelry repair (care page) | One complimentary repair in the first year; after that, repairs may be available for a fee5 |
| Repairs offered | Only for fine jewelry bought and shipped in the US4 |
| After delivery | Not responsible for jewelry lost or damaged after delivery has been accepted5 |
| Lost earring | Half Earring Exchange in its stores: a new pair at half price (not for fine jewelry)4 |
| Resizing | Not offered on the pages we read1,4,5,6 |
| Cleaning or re-plating | No free cleaning or re-plating service found1,4,5,6 |
| Care advice | A polishing cloth for silver; its own Sparkle + Shine cleaner for fine jewelry5 |
What Kendra Scott sells & what it costs
Kendra Scott’s product sitemap lists 4,922 product URLs12. In the product pages our sampler read, the median price was $69.97 for earrings, $85 for necklaces and $122.47 for bracelets12.
Fashion jewelry is 14k gold or rhodium plated over brass4, and product pages name the plating, such as ’14k Yellow Gold Over Brass’, but not its thickness11,22,23. Kendra Scott also sells sterling silver4, vermeil that is sterling silver plated with just over 2.5 microns of 18k gold4, the 14k gold-filled Kendra Scott Ever line24, and fine jewelry in 14k gold, described by karat and color17.
Its lab-grown diamonds are rated H+ color and VS+ clarity, and those of 0.50 carats and above are certified by the International Gemological Institute (IGI)3; a 1 ct lab-grown Custom Elisa pendant, for example, costs $2,500 and is listed as H, VS3. Lab-grown stones say ‘Lab Grown’ in their names and ‘White Lab Diamond’ in their details3, and the custom-cut Elisa lab-grown diamonds are SCS Certified Sustainability Rated3. Natural diamonds come with the store’s own carat weight and quality, such as 2 carats, H, SI on an eternity band25, and we found no lab report or appraisal for them1,3,4,5,6,17,25,26.
Other stones are named for what they are: cat’s eye is described as glass11, cubic zirconia appears as ‘CZ’ or ‘Crystal’12, maroon jade as ‘genuine jade dyed’13, turquoise as ‘genuine and undyed’14, drusy colors as a plating that coats the stone15, and Kyocera opal as lab-grown opal16. Magnesite pieces carry names such as ‘Variegated Turquoise Magnesite’12.
Kendra Scott requires its diamonds to be sourced in compliance with the Kimberley Process and prefers suppliers certified by the Responsible Jewellery Council17,27.
All details we checked
| Catalog | 4,922 product URLs in its product sitemap12 |
|---|---|
| Prices (our sample of product pages) | Median $69.97 for earrings, $85 for necklaces, $122.47 for bracelets12 |
| Fashion jewelry | 14k gold or rhodium plating over brass; plating can fade with wear4 |
| On product pages | '14k Yellow Gold Over Brass'; no plating thickness22 |
| Plating thickness (fashion jewelry) | Not given on the product pages we read11,22,23 |
| Sterling silver | A sterling silver collection4 |
| Vermeil | Sterling silver plated with just over 2.5 microns of 18k gold4 |
| Kendra Scott Ever | 14k gold-filled line24 |
| Fine jewelry | 14k gold, by karat and color (alloy not given)17 |
| Lab-grown diamonds | H+ color, VS+ clarity; stones of 0.50 ct and above certified by IGI3 |
| Example | 1 ct lab-grown Custom Elisa pendant, $2,500, H, VS3 |
| Lab-grown labeling | 'Lab Grown' in names, 'White Lab Diamond' in details3 |
| Custom-cut lab diamonds | SCS Certified Sustainability Rated3 |
| Natural diamonds | Total carat weight and color/clarity from the store (2 ct eternity band: H, SI)25 |
| Report for natural diamonds | None mentioned on natural-diamond pages17,25 |
| Appraisal | Not mentioned1,3,4,5,6,17,25,26 |
| Cat's Eye | Named as glass11 |
| Cubic zirconia | Named 'CZ' or 'Crystal'12 |
| Jade | 'Genuine jade dyed a deep, moody maroon'13 |
| Turquoise | 'Genuine Turquoise', 'genuine and undyed'14 |
| Drusy | Colors come from a plating that coats the stone15 |
| Opal | Kyocera opal, shown as 'Ocean Lab Grown Opal'16 |
| Magnesite | Sold as e.g. 'Variegated Turquoise Magnesite' (material: magnesite)12 |
| Diamond sourcing | Kimberley Process on product pages and in its supply-chain disclosure; RJC-certified suppliers preferred27 |
| On product pages | 'Our diamonds are conflict-free in compliance with the Kimberley Process'17 |
Payment & financing
You can pay with Visa, MasterCard or American Express, one card per order4, or with PayPal, Afterpay, Affirm or Klarna, which split the price into installments2; the FAQ also mentions Cash App and Apple Pay, though not for preorders4. Payments go through Adyen, and the store runs on Demandware (Salesforce Commerce Cloud), as its page code shows24.
All details we checked
| Cards | Visa, MasterCard, American Express; one card per order4 |
|---|---|
| Pay over time | Afterpay, Affirm, Klarna and PayPal2 |
| Other methods | PayPal, Affirm, Afterpay, Cash App and Apple Pay (not for preorders)4 |
| Checkout | Payments run through Adyen on Salesforce Commerce Cloud (seen in the page code)24 |
What customers say
Kendra Scott’s flagship store at 1701 S Congress Ave in Austin is rated 4.5 on Google from 548 reviews8, and that’s the rating we score; its store at 126 Spring St in New York is rated 4.2 from 5928. Ratings of the brand as a whole are lower: Trustpilot shows 2 out of 5 from 119 reviews9, Yelp averages 3.4 across 1,580 reviews29, and PissedConsumer 2.3 from 8430. The BBB profile for its headquarters and company-owned stores is rated F for failing to respond to 34 complaints10,31. We’re still checking Trustpilot and the BBB by hand.
The complaints we found are mostly about how pieces wear and how complaints are handled. On Reddit, one owner says a $750 14k gold diamond necklace began to change color within 7 months32, another describes ‘terrible quality and terrible customer service’ and says they are refusing to do anything about it33, and a third says the gold-plated brass ‘tarnishes fast’34; a Birdeye review of its Charlotte store calls the jewelry cheap and says it ‘tarnishes and peels’35. On the BBB, a reviewer says an order was never processed and nobody answered by phone, email or chat36, and a Trustpilot reviewer says Kendra Scott uses a delivery company called Veho and that ‘they lie about the delivery dates’37.
All details we checked
| Google (flagship, South Congress, Austin) | 4.5 from 548 reviews8 |
|---|---|
| Google (SoHo store, New York) | 4.2 from 59 reviews28 |
| Trustpilot | 2 out of 5 from 119 reviews9 |
| Yelp (all locations) | 3.4 from 1,580 reviews29 |
| PissedConsumer | 2.3 from 84 reviews30 |
| BBB | F, for failing to respond to 34 complaints (headquarters profile)10 |
| BBB profile scope | Covers the headquarters and corporate-owned stores31 |
| Reddit, r/KendraScott | A $750 14k gold diamond necklace changing color within 7 months32 |
| Reddit, r/KendraScott | 'Terrible quality and terrible customer service. They are refusing to do anything about it'33 |
| Reddit, r/jewelry | Gold-plated brass that tarnishes fast34 |
| Birdeye (Charlotte store) | 'cheap jewelry that tarnishes and peels'35 |
| BBB review | An order never processed; no answer by phone, email or chat36 |
| Trustpilot review | Complaint about Veho, its delivery company, and delivery dates37 |
Official social profiles
Linked from Kendra Scott’s own website, so these are the brand’s real accounts.
Alternatives to Kendra Scott
- TOUS — Silver, vermeil and 18k gold jewelry with a two-year warranty against manufacturing defects
- Grown Brilliance — Lab-grown diamond jewelry with a free return label and a lifetime manufacturing-defect warranty
- Mignon Faget — Sterling silver and 14k gold from New Orleans, with a free return label within 30 days
Kendra Scott FAQ
Is Kendra Scott legit?
Yes. It’s an Austin, Texas company founded by Kendra Scott in 2002, and its online orders are sold by Kendra Scott, LLC1,7. Returns by mail are free within 30 days1, and its jewelry has a one-year guarantee against defects4. Our score is held back by plated fashion jewelry whose wear isn’t covered4, no resizing or free cleaning1,4,5,6, and an F from the BBB for unanswered complaints10.
Who owns Kendra Scott?
Founder Kendra Scott holds a majority stake, according to Forbes18; the private equity firm Berkshire Partners acquired a significant stake in 201719. A press release names Chris Blakeslee as chief executive, with Kendra Scott remaining executive chairwoman20. The company that sells online orders is Kendra Scott, LLC1.
What is Kendra Scott's return policy?
You have 30 days from receipt to return an online order by mail, unworn and with its tags, for a full refund to your original payment, and the prepaid label is free1. Taken to a store, an online order gets only an exchange or store credit1, and store purchases need proof of purchase4. Engraved, Color Bar and permanently marked-down pieces are final sale1. After 30 days, a piece can only be reviewed under the one-year guarantee4.
Does Kendra Scott have a warranty?
Yes: a one-year Confidence Guarantee against manufacturing defects such as loose or missing stones and broken clasps or chains4. Tarnish and plating wear count as normal wear and aren’t covered, and neither are accidents or lost items4. To claim, contact the store you bought from or email [email protected], with proof of purchase4.
Is Kendra Scott jewelry real gold or silver?
Its fashion jewelry is 14k gold or rhodium plated over brass4. It also sells sterling silver4, vermeil that is sterling silver plated with just over 2.5 microns of 18k gold4, the 14k gold-filled Kendra Scott Ever line24, and fine jewelry in 14k gold17.
Does Kendra Scott jewelry tarnish, and can you wear it in the shower?
The plating on its fashion jewelry can fade with continuous wear4, and its FAQ advises taking gold-plated pieces off before you shower4. Its 14k gold and diamond fine jewelry is described as ‘poolside friendly’5, and the 14k gold-filled Kendra Scott Ever line is sold as water-, sweat- and tarnish-resistant38.
Does Kendra Scott clean or repair jewelry?
We found no free cleaning service on its site1,4,5,6; its care pages suggest a polishing cloth and its own Sparkle + Shine cleaner5. Repairs are offered only for fine jewelry: one free repair in the first year, and after that possibly for a fee4,5,6.
How long does Kendra Scott shipping take, and is it free?
Standard orders are processed in 1–2 business days and arrive 2–4 business days after shipping, and standard shipping is free on orders of $85 or more1. Two-Day and Next-Day shipping are offered too1; shipping charges are never refunded1.
Does Kendra Scott ship to Canada and other countries?
Yes: international orders go through Global-e to more than 175 countries6, and Canadian shoppers get duties and taxes refunded on returns1. International orders don’t get free shipping or free returns6.
Is Kendra Scott jewelry on Amazon real?
Kendra Scott says it sells only through its own site, its stores and authorized retailers, and its FAQ lists ‘Zappos @ Amazon’ and ‘Jewelry Pro @ Amazon’ among its authorized online partners4,6. It asks shoppers to report knockoffs to [email protected]6.
Where is Kendra Scott based?
In Austin, Texas: the company still operates there7, its legal address is 3800 North Lamar Blvd., Suite 4006, and its flagship store is at 1701 S Congress Ave8.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Nov 2, 2026 — First published, before our editor’s review. Every fact checked against kendrascott.com and the other sources listed below as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Nov 2, 2026. Store policies change — check the store’s current terms before you buy.
- Kendra Scott — Shipping & Returns | Kendra Scott
- Kendra Scott — Buy Now, Pay Later | Kendra Scott
- Kendra Scott — product page: Lab Grown White Diamond Custom Elisa Pendant Necklace in 14k White Gold | Kendra Scott
- Kendra Scott — Frequently Asked Questions | Kendra Scott
- Kendra Scott — Jewelry Care & Repair Policy
- Kendra Scott — Terms and Conditions of Web Purchases | Kendra Scott
- Kendra Scott — About Kendra Scott
- Google search: kendra scott flagship austin
- ca.trustpilot.com: Kendra Scott Reviews | Read Customer Service … — Google result snippet, Nov 2, 2026
- bbb.org: Kendra Scott | BBB Business Profile — Google result snippet, Nov 2, 2026
- Kendra Scott — product page: Elisa Gold Pendant Necklace in Cobalt Cat's Eye | Kendra Scott
- Kendra Scott's product sitemap and 32 product pages sampled from it
- Kendra Scott — product page: Grey Oxidized Sterling Silver Beaded Bracelet in Maroon Jade | Kendra Scott
- Kendra Scott — product page: Davis 18k Gold Vermeil Small Stone Band Ring in Turquoise | Kendra Scott
- Kendra Scott — product page: Elisa Sterling Silver Pendant Necklace in Platinum Drusy | Kendra Scott
- Kendra Scott — product page: Framed Elisa Opal Sterling Silver Pendant Necklace in Ocean Kyocera Opal | Kendra Scott
- Kendra Scott — product page: Heart 14k Yellow Gold Pendant Necklace in White Diamonds | Kendra Scott
- forbes.com: Kendra Scott — Google result snippet, Nov 2, 2026
- greenlight.com: Kendra Scott's net worth and entrepreneurial journey — Google result snippet, Nov 2, 2026
- prnewswire.com: Kendra Scott Announces Chris Blakeslee as CEO — Google result snippet, Nov 2, 2026
- Domain registration record (RDAP)
- Kendra Scott — product page: Elton Gold Cuff Bracelet in Ivory Mother Of Pearl | Kendra Scott
- Kendra Scott — product page: Gabriella Vintage Silver Set of 2 Huggie Earrings | Kendra Scott
- Kendra Scott — home page
- Kendra Scott — product page: 2 ct Marilyn 14k Yellow Gold Full Eternity Band Ring in White Diamond | Kendra Scott
- Kendra Scott — product page: 0.10 ct Lab Grown White Diamond Letter A 14k Yellow Gold Pendant Necklace | Kendra Scott
- Kendra Scott — Supply Chain Transparency Disclosure | Kendra Scott
- Google search: kendra scott new york ny
- yelp.com: Kendra Scott Reviews | Read Customer Service … — Google result snippet, Nov 2, 2026
- kendra-scott.pissedconsumer.com: Kendra Scott Reviews | kendrascott.com @ PissedConsumer — Google result snippet, Nov 2, 2026
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