LAGOS was founded by master jeweler Steven Lagos; Wikipedia calls it privately held, and the site names the company LAGOS, LLC. National Jeweler reported that he stepped down as CEO in favor of CFO and COO Keith Rolfe and became executive chairman.

LAGOS Review: Is LAGOS Legit? Trust Check (November 2026)

Q: Where is LAGOS jewelry from, and where is it made?

It's a Philadelphia brand, Steven Lagos's namesake, with its headquarters in Philadelphia. Its history page notes a move to offshore manufacturing in 2005, a design atelier in Bangkok from 2013 and a factory in Bangkok bought in 2022.

Q: What is LAGOS jewelry made of? Is it real sterling silver?

925 sterling silver and 18k gold; two-tone pieces combine the two. The diamonds on the pieces we opened are natural, G-H color and SI clarity, and some pieces use ceramic, stainless steel or titanium.

Q: Does LAGOS jewelry have a warranty?

We found no written warranty on lagos.com. Repairs go to its Philadelphia service department, which inspects the piece and sends an estimate before any work. An Alibaba buying guide claims a limited lifetime warranty, but LAGOS's own pages don't.

By the Trusted Jewelries team · Published Nov 2, 2026 · Updated Nov 2, 2026 · Facts checked Nov 2, 2026 · How we check stores

60Trust Score

Mostly reliable

See the breakdown

Our verdict

A Philadelphia designer brand since 1977, known for Caviar-beaded sterling silver and 18K gold, with 30 days to return a piece and free return shipping on US orders over $100 — but we found no written warranty, cleaning and resizing cost extra, and its shipping policy doesn't mention insurance.

Visit LAGOS

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Best for

Fans of the Caviar look who want 30 days to return a piece, with free return shipping on orders over $100^1,2
Apple Watch owners after a fine-jewelry bracelet¹

Not ideal for

Buyers who want a written warranty or free aftercare^{1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17}
Anyone who wants engraving but might change their mind: engraved items are final sale¹⁷

The bottom line. LAGOS was founded in Philadelphia in 1977 by master jeweler Steven Lagos¹, and its site names the company behind it, LAGOS, LLC⁹. Its flagship boutique has been on Rittenhouse Square since 1994^1,18, and it has boutiques inside Bloomingdale’s stores¹⁹. Its jewelry is 925 sterling silver and 18k gold⁶, and the diamond pieces we opened give a total carat weight and ‘G-H color and SI clarity’¹⁴. You can return unworn jewelry for a refund within 30 days of the invoice date or exchange it within 90², with free return shipping on US orders over $100²; engraved or custom items and gift cards are final sale². Checkout runs on Shopify with cards, PayPal, Affirm and Shop Pay Installments^3,9. It loses points because we found no written warranty^{1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17}, repairs are estimated case by case and cleaning costs $25 per item^3,4, resizing carries an alteration fee³, its shipping policy doesn’t mention insurance or what happens to a lost parcel^{2,3,5,7,8,9,11,20,21}, and Google rates its Rittenhouse flagship 3.7 from 61 reviews²².

What we like

Founded in 1977 by Steven Lagos; the site names the company, LAGOS, LLC, and a Philadelphia address^1,9,23
30 days to return for a refund, 90 to exchange, and free return shipping on US orders over $100²
Free two-day shipping on US orders over $100²⁰
The diamond pieces we opened state their total carat weight and G-H color, SI clarity^13,14
Phone, email and chat, plus a flagship store on Rittenhouse Square^3,18,23,24
Cards, PayPal, Affirm and Shop Pay Installments on a Shopify checkout^3,9

Watch out for

No written warranty on the pages we read^{1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17}
Repairs are estimated case by case, cleaning costs $25 per item and resizing carries an alteration fee^3,4
Shipping insurance, signatures and lost parcels aren’t mentioned^{2,3,5,7,8,9,11,20,21}
Google rates the Rittenhouse flagship 3.7 from 61 reviews²²
Some collection pages, as Google shows them, advertise ’90-day returns’, but refunds are limited to 30 days^2,25
We found no sourcing policy (Kimberley Process, recycled metals)^{1,3,6,7,9,14,15,26}
Engraved pieces, even ones engraved free on the site, are final sale^2,17

How we checked LAGOS. On Nov 2, 2026 we read 28 pages of LAGOS’s website — policies, FAQ, terms, warranty and contact pages, and saved a copy of each. All 84 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record, Trustpilot and Reddit.

On this page

At a glance Trust Score breakdown Who is behind LAGOS How to reach LAGOS Returns & exchanges Shipping & delivery Warranty, repairs & care What LAGOS sells & what it costs Payment What customers say LAGOS FAQ Update history Sources

Other stores we’ve checked

TOUS60/100 · Mostly reliableSpanish jeweler since 1920: silver, vermeil and 18k gold, the teddy-bear brand · Visit

Mignon Faget62/100 · Mostly reliableNew Orleans design house: sterling silver and 14k gold since the 1970s · Visit

Shane Co.79/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Grown Brilliance76/100 · TrustworthyLab-grown diamond engagement rings and fine jewelry, online or in its stores · Visit

LAGOS policies at a glance

Return window	30 days from the invoice date for a refund; 90 days to exchange²
Return shipping	Free prepaid UPS label on US orders over $100²
Can't be returned	Engraved or custom items and gift cards²
Refund	For unworn pieces; no restocking fee mentioned; 2–3 business days or 7–10 days to process^2,3,5,9,11
Warranty	None written on the pages we read; repairs are estimated after inspection^{1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17}
Resizing	For an alteration fee; about 1–3 weeks³
Shipping	Free two-day in the US over $100, $10 ground below that; insurance not mentioned^{2,3,5,9,11,20,21}
Financing	Affirm (0–36% APR), Shop Pay Installments^3,27
Payment	Cards, PayPal, Apple Pay, Google Pay, Amazon Pay (Shopify checkout)^3,9
Company named on the site	Yes: LAGOS, LLC, Philadelphia^9,23

How LAGOS scores

Identity & transparency	20 / 20 Philadelphia address and a flagship store; Phone, email and chat; Domain registered in 1997; LAGOS, LLC named on the site; Founder Steven Lagos and Kate Lagos named on the site
Purchase protection	16 / 25 30 days for a refund; Free prepaid label on US orders over $100; No restocking fee mentioned; Collection pages say '90-day returns'; refunds are 30 days; Engraved and custom items final sale; Free over $100; insurance not mentioned; No lost-parcel process
Warranty & aftercare	0 / 15 No written warranty; Cleaning and polishing cost $25 per item; Resizing carries an alteration fee; No warranty to speak of
Product transparency	10 / 13 Accent diamonds: total carat weight and G-H/SI quality stated; 925 silver and 18k gold named; gold alloy not; Natural diamonds and each colored stone named; Only small accent diamonds and gemstones (doesn't apply); No sourcing policy published
Payment safety	10 / 10 Cards and PayPal; Affirm and Shop Pay Installments; Shopify
Reputation	3 / 15 No Trustpilot profile found; Rittenhouse flagship 3.7 from 61 reviews; No BBB profile found; No recurring complaint pattern found; one tarnish complaint on Yelp

Not scored because they don't apply to LAGOS: appraisal. The other 98 points are scaled to 100 (59 of 98). We are still looking for LAGOS on Trustpilot and the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind LAGOS

Master jeweler Steven Lagos founded his namesake brand in Philadelphia in 1977¹; the LAGOS blog calls him its founder and creative director²⁶, and his daughter Kate Lagos works there as associate designer and brand stylist¹. National Jeweler reported that Steven Lagos stepped down as CEO, with CFO and COO Keith Rolfe taking the helm and Steven becoming executive chairman²⁸; Wikipedia describes LAGOS as privately held²⁹. The site’s footer names the company, LAGOS, LLC⁹, while the court case it filed against Coastal Caviar names LAGOS, Inc.³⁰. The lagos.com domain dates from 1997³¹.

Customer care’s mailing address is 441 North Fifth Street in Philadelphia²³, the same street address as its service department⁴. The flagship boutique opened on Rittenhouse Square in 1994 and is at 1735 Walnut Street^1,18; LAGOS also has boutiques inside Bloomingdale’s stores in New York, Pennsylvania and Maryland, and one in a Nordstrom in Texas¹⁹, and department stores such as Neiman Marcus, Nordstrom and Bloomingdale’s carry it⁷. According to its own history, it moved to offshore manufacturing in 2005, opened a design atelier in Bangkok in 2013 and bought a factory in Bangkok in 2022¹.

All details we checked

Founded	1977, in Philadelphia, by master jeweler Steven Lagos¹
Founder's title (LAGOS blog)	Founder & Creative Director Steven Lagos²⁶
Family	His daughter Kate Lagos is associate designer and brand stylist¹
Chief executive (National Jeweler)	Steven Lagos stepped down as CEO; CFO and COO Keith Rolfe took over, Steven became executive chairman²⁸
Ownership (Wikipedia)	'A privately held American jewelry company'²⁹
Company named on the site	LAGOS, LLC (footer of every page)⁹
Domain registered	August 22, 1997³¹
Customer care address	441 North Fifth Street, Philadelphia, PA 19123²³
Service department	'LDI', 441 N. 5th St., 4th Floor, Philadelphia⁴
Flagship since	1994¹
Flagship store	Rittenhouse Square, 1735 Walnut Street, Philadelphia; established in 1994¹⁸
Other LAGOS boutiques	Inside Bloomingdale's stores in New York, Pennsylvania and Maryland, and a Nordstrom in Texas¹⁹
Department stores that carry it	Neiman Marcus, Nordstrom, Bloomingdale's⁷
Where it's made	Offshore manufacturing since 2005; design atelier in Bangkok from 2013; a factory in Bangkok bought in 2022¹
Headquarters	A building in Philadelphia bought in 2002¹
Recognition	Steven Lagos: Ernst & Young Entrepreneur of the Year, 2023¹

How to reach LAGOS

Customer care answers the phone at 877-925-4305, Monday to Friday from 8:30 AM to 7:00 PM Eastern³, email at [email protected]²³, and a chat on the site, which its code loads through Zendesk^9,24. The Rittenhouse flagship has its own phone, 215-567-0770, and email¹⁹, and its team takes phone orders, arranges curbside pick-up and helps with repairs¹⁸. An order can be cancelled by phone, with the order number, as long as its status is still ‘unfulfilled’³.

All details we checked

Phone	877-925-4305, Monday–Friday 8:30 AM–7:00 PM ET³
Email	[email protected]²³
Chat	A chat feature on the site (Zendesk in the page code)²⁴
Chat (page code)	Zendesk widget⁹
Rittenhouse flagship	215-567-0770, [email protected]; phone orders, curbside pick-up, repairs¹⁹
Rittenhouse services	Phone orders, curbside pick-up and repairs¹⁸
Cancelling an order	Possible until it ships; call with your order number³

Returns & exchanges

You can return unworn jewelry for a refund within 30 days of the original invoice date, or exchange it for another LAGOS piece within 90 days². Return shipping is free on US orders over $100 (not US territories): you attach a prepaid label and drop the parcel at UPS². We found no restocking fee^2,3,5,9,11. Engraved or custom items and gift cards are final sale² — including pieces engraved free on the site¹⁷ — and Facebook or Instagram purchases can be refunded but not exchanged².

The returns page says a return takes 2–3 business days to process in one paragraph and 7–10 days in another^2,3. An exchange ships only once the return has been processed, so LAGOS suggests placing a new order if you need the piece sooner³.

30 days or 90?
The returns policy, home page and product pages all say 30 days for returns^2,9,11, but some collection pages, as Google shows them, advertise ’90-day returns on signature designs’²⁵ — 90 days is the exchange window². We score the 30-day refund policy² and count the mismatch as conflicting terms. If you might want your money back, send the piece within 30 days of the invoice date².

All details we checked

Refunds	Unworn jewelry within 30 days of the invoice date²
Exchanges	Unworn jewelry within 90 days of the invoice date²
Return shipping	Free on US orders over $100 (not US territories), with a prepaid UPS label²
Home page	'Complimentary returns on items sent back within 30 days'⁹
Product pages	'Free Two-Day Shipping and 30-Day Returns'¹¹
Collection pages (as Google shows them)	'90-day returns on signature designs'²⁵
Restocking fee	None mentioned^2,3,5,9,11
Final sale	Engraved or custom items and gift cards²
Engraving	Free engraving takes 1–2 business days; engraved items are final sale¹⁷
Facebook and Instagram orders	No exchanges, but refunds²
Processing time	2–3 business days in one paragraph, 7–10 days in another²
Processing time (contact page)	7–10 days³
Exchanges ship	Only after the return is processed; LAGOS suggests a new order if you're in a hurry³

Shipping & delivery

US orders over $100 ship free by Second Day delivery; orders of $100 or less cost $10 by UPS Ground, and Next Day costs $17^9,20. Pieces usually ship in 1 business day and arrive in 2–6 business days; engraved or monogrammed pieces need seven more business days²⁰. UPS is the preferred carrier²⁰, and LAGOS doesn’t ship to PO boxes or APO/FPO/DPO addresses²⁰. Every order comes in a gift box with a pouch, a polishing cloth and care instructions³.

Its shipping policy doesn’t mention insurance or a signature, and we found nothing on what happens if a parcel is lost or stolen^{2,3,5,7,8,9,11,20,21}.

All details we checked

US shipping	Free Second Day over $100; $10 UPS Ground for $100 and under; Next Day $17²⁰
Home page	'Complimentary two-day shipping on all U.S. orders over $100'⁹
Timing	Ships in about 1 business day, arrives in 2–6 business days; engraved pieces 7 more business days²⁰
Carrier	UPS²⁰
Where it won't ship	No PO boxes or APO/FPO/DPO addresses²⁰
Packaging	Gift box, pouch, polishing cloth and care instructions with every order³
Insurance or signature	Not mentioned^{2,3,5,9,11,20,21}
Lost or stolen parcels	No process described^{2,3,5,7,8,20,21}

Warranty, repairs & care

We found no written warranty on lagos.com — not on its returns, repair, care, sizing or contact pages, nor on the product pages we read^{1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17}. An Alibaba buying guide says LAGOS provides a limited lifetime warranty against manufacturing defects³², but LAGOS’s own pages don’t say so.

For a repair, you fill in a service request form and mail the piece to its Philadelphia service department⁴; LAGOS recommends insuring and tracking the parcel⁴. A specialist sends an assessment and estimate within 3–5 days of receipt, you pay shipping and handling, and servicing may take up to 4–6 weeks^3,4. Cleaning and polishing cost $25 per item plus shipping, and stones are tightened during the service⁴; resizing carries ‘a minimal alteration fee’ and takes about 1–3 weeks³. The Rittenhouse store also helps with repairs¹⁸. LAGOS says its sterling silver may tarnish and that the recessed areas will look darker over time⁶, and it advises against wearing the jewelry in water⁶.

All details we checked

Warranty	None written on the pages we read^{1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17}
Third-party claim (Alibaba buying guide)	Says LAGOS gives a limited lifetime warranty; lagos.com doesn't³²
Repairs	Mail it with a service form; an estimate in 3–5 days; you pay shipping and handling; up to 4–6 weeks⁴
Before a repair	LAGOS sends an estimate first³
Sending a piece in	LAGOS recommends you insure and track it⁴
Cleaning and polishing	$25 per item plus shipping; stones tightened during the service⁴
Resizing	For 'a minimal alteration fee'; about 1–3 weeks³
Tarnish	LAGOS says its sterling silver may tarnish; recessed areas darken by design⁶
Water	Not to be worn in the ocean, pool, bath or shower⁶

What LAGOS sells & what it costs

LAGOS says its jewelry is handcrafted from 925 sterling silver and 18k gold⁶, and its two-tone pieces pair the two^1,11; the product pages we read don’t name the gold alloy^{6,11,12,13,14,15,16,17}. Its product feed also lists ceramic, stainless steel and titanium³³. Its signature design is ‘Caviar’ beading, created in 1986¹, and since 2018 it has made Smart Caviar bracelets for the Apple Watch¹.

The diamond pieces we opened describe natural diamonds and give a total carat weight and ‘G-H color and SI clarity’^13,14,17, and its product feed lists the same details³³. Colored stones are named by stone — Swiss blue topaz, white topaz, amethyst, citrine, peridot and others³³ — and we found no lab-grown stones or simulants^{11,12,13,14,15,16,17,33}. Emeralds appear in a version of its Large Square Ring, which is otherwise sold with 1.94 carats of diamonds³³. We found no sourcing policy, such as Kimberley Process diamonds or recycled metals^{1,3,6,7,9,14,15,26}.

Its product feed lists bracelets, necklaces, earrings, pendants, rings and Smart Caviar watch bracelets³³; by our count of that feed, half of its products start at $1,100 or more³³. Engraving is free⁹.

All details we checked

Metals	925 sterling silver and 18k gold⁶
On product pages	'Sterling Silver & 18K Gold'¹¹
Two-tone pieces	18K gold paired with sterling silver¹
Gold alloy	Not given on the product pages we checked^{6,11,12,13,14,15,16,17}
Other materials (product feed)	Ceramic, stainless steel, titanium³³
Signature design	'Caviar' beading, created in 1986¹
Smart Caviar	Fine-jewelry bracelets for the Apple Watch, since 2018¹
Diamonds	Natural; total carat weight and 'G-H color and SI clarity' on each diamond page we opened¹⁴
Diamond pendant	3.08 total carat weight, G-H/SI¹³
Diamond watch bracelet	3.61 total carat weight of natural diamonds, G-H/SI¹⁷
Fizz collection	'Radiant, natural diamonds set in 18K gold'¹⁵
Diamond details (product feed)	Diamond products list carat weight and G-H/SI quality³³
Colored stones (product feed)	Named by stone: Swiss blue topaz, white topaz, amethyst, citrine, peridot and others³³
Lab-grown stones or simulants	None found in the product feed or on the product pages we read^{11,12,13,14,15,16,17,33}
Large Square Ring	Sold with diamonds (1.94 ct total) or emeralds; same band³³
Sourcing policy	None found^{1,3,6,7,9,14,15,26}
What it sells	1,750 products: bracelets, necklaces, earrings, pendants, rings and Apple Watch bracelets³³
Prices (product feed)	Half the products start at $1,100 or more; 13 of 1,750 cost $100 or less³³
Engraving	Complimentary⁹

Payment

LAGOS accepts American Express, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, Amazon Pay, PayPal, Affirm and Shop Pay Installments³; Affirm splits a purchase into monthly payments over three, six or 12 months at 0–36% APR²⁷. It doesn’t take cash, COD, checks or money orders online³. The store runs on Shopify⁹.

All details we checked

Payment methods	Amex, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, Amazon Pay, PayPal, Affirm, Shop Pay Installments³
Affirm	Monthly payments over 3, 6 or 12 months; 0–36% APR²⁷
Not accepted online	Cash, COD, checks, money orders³
Checkout platform (page code)	Shopify⁹

What customers say

Google rates the Rittenhouse flagship 3.7 from 61 reviews²², and a Yelp page for LAGOS lists 23 reviews, one of which says the bracelets the reviewer received as gifts tarnished and couldn’t be cleaned³⁴. Other owners are happier: on PurseForum, someone with two plain sterling Caviar bracelets says ‘they have held up fine’³⁵, and a Reddit poster writes ‘I love my Caviar bracelets!’³⁶. We found no Trustpilot or BBB profile in Google results and are still checking both by hand.

LAGOS, Inc. has filed a federal trademark-infringement case against Coastal Caviar, LLC in Pennsylvania^30,37; LAGOS counts ‘Caviar’ among its trademarks⁷.

All details we checked

Google (Rittenhouse flagship)	3.7 from 61 reviews²²
Yelp (LAGOS, Philadelphia)	23 reviews; one says bracelets tarnished and couldn't be cleaned³⁴
PurseForum	An owner of two plain sterling Caviar bracelets: 'they have held up fine'³⁵
Reddit, r/jewelry	'I love my Caviar bracelets!'³⁶
Trustpilot	No profile for lagos.com in Google results³⁸
Trademark lawsuit	LAGOS, Inc. sued Coastal Caviar, LLC for trademark infringement in federal court in Pennsylvania³⁰
Trademark lawsuit (TikTok)	Over the 'Caviar' trademark³⁷
Trademarks	Include the LAGOS name and 'Caviar'⁷

Linked from LAGOS’s own website, so these are the brand’s real accounts.

Alternatives to LAGOS

TOUS — Spanish jeweler with hallmarked silver and 18k gold and a 2-year warranty
Mignon Faget — Sterling silver and 14k gold designs from New Orleans, with a free return label
Shane Co. — US jeweler with free 60-day returns, free insured shipping and free lifetime care

LAGOS FAQ

Is LAGOS jewelry legit?

Yes, it’s a real company: LAGOS was founded in Philadelphia in 1977 by Steven Lagos¹, names its company, LAGOS, LLC⁹, has had a flagship on Rittenhouse Square since 1994¹, and is carried by Neiman Marcus, Nordstrom and Bloomingdale’s⁷. You get 30 days for a refund and free return shipping on US orders over $100², but we found no written warranty^{1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17}.

Who owns LAGOS?

LAGOS was founded by master jeweler Steven Lagos¹; Wikipedia calls it privately held²⁹, and the site names the company LAGOS, LLC⁹. National Jeweler reported that he stepped down as CEO in favor of CFO and COO Keith Rolfe and became executive chairman²⁸.

Where is LAGOS jewelry from, and where is it made?

It’s a Philadelphia brand, Steven Lagos’s namesake¹, with its headquarters in Philadelphia¹. Its history page notes a move to offshore manufacturing in 2005, a design atelier in Bangkok from 2013 and a factory in Bangkok bought in 2022¹.

What is LAGOS jewelry made of? Is it real sterling silver?

925 sterling silver and 18k gold⁶; two-tone pieces combine the two¹. The diamonds on the pieces we opened are natural, G-H color and SI clarity¹⁴, and some pieces use ceramic, stainless steel or titanium³³.

What is LAGOS's return policy?

Unworn jewelry can be returned for a refund within 30 days of the invoice date or exchanged within 90². Returns are free on US orders over $100²; engraved or custom items and gift cards are final sale².

Does LAGOS jewelry have a warranty?

We found no written warranty on lagos.com^{1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17}. Repairs go to its Philadelphia service department, which inspects the piece and sends an estimate before any work^3,4. An Alibaba buying guide claims a limited lifetime warranty³², but LAGOS’s own pages don’t.

How do I get LAGOS jewelry repaired?

Fill in its service request form and mail the piece to the LAGOS service department in Philadelphia, ideally insured and tracked; you get an assessment and estimate within 3–5 days of receipt, and servicing may take up to 4–6 weeks⁴. The Rittenhouse store also helps with repairs¹⁸.

Does LAGOS jewelry tarnish?

LAGOS says its sterling silver may tarnish, and that the recessed areas will look darker over time⁶. It advises against wearing the jewelry in water⁶, ships each order with a polishing cloth³, and offers professional cleaning for $25 per item⁴.

Can you wear LAGOS jewelry in the shower?

No: LAGOS says not to wear it in the ocean, a hot tub, sauna, pool, bath or shower, because water, heat or chlorine will damage it⁶.

Where can I buy LAGOS in person?

At its flagship, 1735 Walnut Street on Philadelphia’s Rittenhouse Square¹⁸; at LAGOS boutiques inside Bloomingdale’s, including 59th Street in New York, and at Nordstrom Stonebriar Centre in Texas¹⁹; and at department stores such as Neiman Marcus, Nordstrom and Bloomingdale’s⁷.

Why is LAGOS suing Coastal Caviar?

LAGOS, Inc. filed a federal trademark-infringement case against Coastal Caviar, LLC in Pennsylvania^30,37; LAGOS lists ‘Caviar’ among its trademarks⁷.

How long has LAGOS been around?

Since 1977¹. Its Caviar beading dates from 1986¹, the Rittenhouse flagship from 1994¹ and Smart Caviar from 2018¹.

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

Nov 2, 2026 — First published, before our editor’s review. Every fact checked against lagos.com, the LAGOS blog and the other sources listed below as they read that day.

About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 2, 2026. Store policies change — check the store’s current terms before you buy.

LAGOS

60/100 · Mostly reliable

Best for: Philadelphia designer since 1977: Caviar-beaded sterling silver and 18K gold

Visit LAGOS

We may earn a commission. It never changes the score.

Other stores we’ve checked

TOUS60/100 · Mostly reliableSpanish jeweler since 1920: silver, vermeil and 18k gold, the teddy-bear brand · Visit

Mignon Faget62/100 · Mostly reliableNew Orleans design house: sterling silver and 14k gold since the 1970s · Visit

Shane Co.79/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Grown Brilliance76/100 · TrustworthyLab-grown diamond engagement rings and fine jewelry, online or in its stores · Visit

How we check stores →

LAGOS: Trust Check

Best for

Not ideal for

What we like

Watch out for

LAGOS policies at a glance

How LAGOS scores

Who is behind LAGOS

How to reach LAGOS

Returns & exchanges

Shipping & delivery

Warranty, repairs & care

What LAGOS sells & what it costs

Payment

What customers say

Official social profiles

Alternatives to LAGOS

LAGOS FAQ

How we score stores

Update history

Sources