Yes. It's run by Missoma Limited, a company registered in England and Wales, founded by Marisa Hordern, with stores in London, Marlow and Leeds and a TrustScore of 4.5 on Trustpilot. For US buyers the weak spots are the USD 7.95 return cost, no exchanges and no installment option.

The company behind it is Missoma Limited, registered in England and Wales; its founder and creative director is Marisa Hordern.

Missoma Review: Is Missoma Legit? Trust Check (November 2026)

Q: Does Missoma ship to the USA?

Yes, through its US site, which ships only to US addresses. Standard shipping is free on orders of $150 or more and takes 3–6 business days; express costs $15. Import duties and taxes are included; state tax is added at checkout. Parcels go by DHL without a signature.

Q: Where is Missoma from, and where is it made?

It's a London brand: Missoma Limited's office is in London and its pieces are designed there, then handcrafted by its teams in India, Thailand and China.

By the Trusted Jewelries team · Published Nov 3, 2026 · Updated Nov 3, 2026 · Facts checked Nov 3, 2026 · How we check stores

67Trust Score

Mostly reliable

See the breakdown

Is Missoma legit? Our verdict

A London demi-fine jewelry brand run by Missoma Limited, selling recycled gold vermeil, plated and solid-gold pieces with lab-grown and natural diamonds through a US site that covers import duties, with a two-year warranty and a 4.5 TrustScore — but US returns cost $7.95, its terms give 60 days where the returns page says 90, and parcels ship without a signature or any mention of insurance.

Visit Missoma

We may earn a commission if you buy through this link. It never changes the score. How we make money

Best for

US shoppers who want recycled gold vermeil or plated everyday jewelry with duties covered and a two-year warranty^1,2,3

Not ideal for

Anyone who may want to swap a size: there are no exchanges, and a return costs USD 7.95⁴
Anyone in the US who wants to split the payment^{2,3,4,5,6,7,8}

The bottom line. Missoma is a London jewelry brand run by Missoma Limited, a company registered in England and Wales⁹, founded by Marisa Hordern¹, on a domain registered in 2004¹⁰, with stores in London, Marlow and Leeds¹¹. It sells pieces in recycled 18ct gold vermeil, gold-plated brass, sterling silver and 14ct solid gold, with lab-grown and natural diamonds and cubic zirconia¹, handcrafted by its teams in India, Thailand and China⁸. Its US site, us.missoma.com, ships only to US addresses², covers import duties on US orders², ships free on orders of $150 or more², gives a two-year warranty that covers breakage and tarnishing³, and checks out through Shopify Payments with cards and PayPal³. Trustpilot gives it a TrustScore of 4.5 from thousands of reviews^12,13. It loses points because a US return costs USD 7.95⁴; the returns page gives 90 days, but the terms promise a 60-day period to change your mind^4,9; exchanges are no longer accepted⁴; US parcels go by DHL without a signature and with no mention of insurance^2,3,4,5,9,14; Klarna installments are for UK residents only³; and some stone labels slip, such as ‘Sapphire’ studs whose variant says cubic zirconia¹⁵.

What we like

Missoma Limited named, with its company number and London office⁹
Import duties covered on US orders; free US shipping on orders of $150 or more²
Returns accepted on all unworn items, earrings included⁴
A two-year warranty that covers breakage and tarnishing from manufacturing defects³
Diamond colour, clarity and total carat weight on product pages; lab-grown diamonds named as such^7,16
Published sourcing terms: recycled gold and silver, Kimberley Process diamonds^9,17
Trustpilot TrustScore 4.5 from thousands of reviews^12,13

Watch out for

A US return costs USD 7.95⁴
60 days in the terms, 90 on the returns page^4,9
No exchanges, including ring sizes⁴
US parcels go by DHL without a signature, and insurance isn’t mentioned^2,3,4,5,9,14
No installment plan for US buyers found: Klarna is for UK residents only^{2,3,4,5,6,7,8}
Engraved and personalized pieces can’t be returned⁴
Labels slip: ‘Sapphire’ studs listed as cubic zirconia, ‘Ruby’ pieces whose stones the feed calls glass-filled ruby, a ‘Solid Gold’ pendant listed as ‘Plated’^15,18
No plating thickness given^{1,3,6,7,8,15,16,17,19,20,21,22,23,24,25}
Stores only in the UK¹¹

How we checked Missoma. On Nov 3, 2026 we read 35 pages of Missoma’s website — policies, FAQ, terms, warranty and contact pages, and saved a copy of each. All 91 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record, Trustpilot and Reddit.

On this page

At a glance Trust Score breakdown Who is behind Missoma How to reach Missoma Returns & exchanges Shipping & delivery Warranty & care What Missoma sells & what it costs Payment What customers say Missoma FAQ Update history Sources

Other stores we’ve checked

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit

Kendra Scott69/100 · Mostly reliableAustin fashion-jewelry brand since 2002: plated brass, sterling silver and lab-grown diamonds · Visit

Astrid & Miyu58/100 · Proceed with cautionLondon ear-stacking brand: plated silver, recycled 14k gold and lab-grown diamonds, with US stores · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Missoma policies at a glance

Return window	90 days on the returns page (from purchase); the terms give a 60-day period to change your mind^4,9
Return shipping	USD 7.95 from the US, paid in the returns portal⁴
Can't be returned	Engraved, monogrammed and personalized pieces; items bought from stockists⁴
Refund	To your original payment within 14 days of the return arriving; shipping, duties and taxes not refunded per the returns page⁴
Warranty	2 years against manufacturing defects, including breakage and tarnishing; loss and theft not covered³
Resizing	Not offered; no exchanges, including ring sizes^{3,4,9,19,24,26}
Shipping	Free over $150, 3–6 business days by DHL; no signature; duties included; insurance not mentioned^2,3,4,5,9,14
Financing	Klarna listed, but for UK residents only; none found for US buyers^{2,3,4,5,6,7,8}
Payment	Cards, PayPal, Shop Pay, Apple Pay, Amazon Pay (Shopify Payments)^3,5
Company named on the site	Yes: Missoma Limited, England and Wales, no. 07507021⁹

How Missoma scores

Identity & transparency	20 / 20 Registered office in London and UK stores; Phone, email and chat (a virtual assistant); Domain registered in 2004; Missoma Limited, company no. 07507021; Founder and creative director Marisa Hordern named on the site
Purchase protection	12 / 25 60 days in the terms, 90 on the returns page: 30+ either way; USD 7.95 from the US; Full refund of the item; the only charge is the return cost; 60 vs 90 days; delivery refunded per the terms, not per the returns page; Engraved and personalized pieces excluded; Free over $150, but no signature and insurance not mentioned; Missoma carries the risk until delivery; no lost-parcel process described
Warranty & aftercare	5 / 15 Two years; No free cleaning, re-plating or repairs; Sells rings; no resizing or size exchanges; Manufacturing defects only, with evidence of how a piece broke; loss and theft excluded
Product transparency	9 / 13 Small diamonds: total carat weight, colour and clarity stated; Gold karat without the alloy; plating thickness not given; Lab-grown and CZ named, but 'Sapphire' studs listed as CZ and glass-filled ruby titled 'Ruby'; Only small diamonds (doesn't apply); Kimberley Process diamonds, recycled gold and silver
Payment safety	7 / 10 Cards and PayPal; Klarna listed, but for UK residents only; none found for US buyers; Shopify Payments
Reputation	13 / 15 TrustScore 4.5 (Google's stars: 4.6) from thousands of reviews; Stores only in the UK: online-only for US buyers, scored on Trustpilot (4.5); No BBB profile found; No recurring complaint pattern found

Not scored because they don't apply to Missoma: appraisal. The other 98 points are scaled to 100 (66 of 98). We are still checking Missoma on the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Missoma

Missoma is run by Missoma Limited, a company registered in England and Wales under number 07507021, with its registered office at Studio 12, 2-4 Exmoor Street, London W10 6BD⁹. Its founder and creative director is Marisa Hordern, whose note on the about page says: ‘I started Missoma because I was trying to find fashion-forward jewellery that was high quality but affordable’¹. The brand calls itself ‘the pioneers of demi-fine jewellery since 2007’¹; the missoma.com domain dates from March 2004¹⁰.

Its pieces are designed in London¹ and handcrafted by its teams in India, Thailand and China⁸. Its stores are all in the UK, in London (Marylebone, Covent Garden, Carnaby Street), Marlow and Leeds¹¹. US buyers shop on us.missoma.com, which ships only to US addresses²; its terms say Global-e acts as the seller for international orders except those to the US⁹. We scored the US site’s terms; the about page, product pages and stores page we cite are from missoma.com, because we haven’t saved their US versions.

All details we checked

Company (US terms)	Missoma Limited, registered in England and Wales, no. 07507021; registered office Studio 12, 2-4 Exmoor Street, London W10 6BD⁹
Founder (missoma.com about page)	Marisa Hordern, founder and creative director¹
Since (missoma.com about page)	'The pioneers of demi-fine jewellery since 2007'; designed in London¹
Domain registered	March 30, 2004¹⁰
Where it's made (missoma.com product pages)	Handcrafted by its teams in India, Thailand and China⁸
Stores (missoma.com)	UK only: London (Marylebone, Covent Garden, Carnaby St, Liberty, Selfridges), Marlow, Leeds, Selfridges Manchester¹¹
US storefront	Ships only to US addresses²
Who sells to the US	Missoma: Global-e is the seller for international orders except the US⁹

How to reach Missoma

Customer service takes questions through Goldie, Missoma’s virtual assistant, or a contact form, according to Google’s description of the US contact page²⁷; by email at [email protected]²⁸; and by phone on +44 (0) 20 3176 6822³. The terms give another number, +44 (0) 20 3111 2300⁹. Both are UK numbers. Missoma aims to answer within 48 hours³.

All details we checked

Chat and form (US contact page, Google's description)	Goldie, a virtual assistant, or a contact form²⁷
Email (missoma.com contact information)	[email protected]²⁸
Phone	+44 (0) 20 3176 6822³
Phone (terms)	+44 (0) 20 3111 2300⁹
Response time	Up to 48 hours³

Returns & exchanges

The US returns page accepts all items within 90 days, earrings included, if they come back unworn and in their original packaging⁴, and its returns-charges section counts the 90 days from purchase⁴; the home page also promises ’90-Day Returns’⁵. Refunds go to your original payment⁴, no later than 14 days after the return arrives or after proof that you sent it⁴. Engraved, monogrammed and personalized pieces can’t be returned unless faulty, nor can items bought from stockists⁴. Missoma no longer accepts exchanges, including for ring sizes⁴, and orders can’t be changed or cancelled once placed². Accounts with a high volume of returns may be closed or suspended⁴.

A return from the US costs USD 7.95, calculated and paid in the returns portal⁴. The terms say Missoma pays return costs in the UK, and elsewhere only when items are faulty or misdescribed; otherwise you pay⁹. The returns page says shipping costs, customs duties and sales taxes aren’t refunded⁴, while the terms say the refund includes standard delivery⁹. UK law gives a 14-day right to change your mind⁹, which Missoma’s own period goes beyond⁹.

60 days or 90?
The US returns page and home page say 90 days^4,5, and the returns page calls it ‘an extended returns period’ counted from purchase⁴. The US terms describe Missoma’s goodwill guarantee as a ’60 day period to change your mind’, extended during seasonal promotions, but a later clause asks for returns within 90 days of the order date⁹. Either way the window scores in full, but the conflict costs points for clear return terms. To be safe, send a piece back within 60 days of your order⁹.

Check Missoma’s current return policy on us.missoma.com ↗

All details we checked

Return window (returns page)	All items within 90 days, earrings included, unworn and in original packaging⁴
Returns charges section	'Currently offering an extended returns period': 90 days of purchase⁴
US home page	'90-Day Returns', '2 Year Warranty', 'Free Delivery $150+'⁵
Goodwill guarantee (terms 7.4)	'60 day period to change your mind', extended during seasonal promotions⁹
Returning goods (terms 8.2)	Within 90 days of the order date⁹
Legal right (UK law, terms 7.3)	14 days to change your mind⁹
Can't be returned	Engraved, monogrammed or personalized items (unless faulty); items bought from stockists⁴
Exchanges	No longer accepted, including ring sizes⁴
Return cost	USD 7.95 from the USA, calculated in the returns portal⁴
Paying in the returns portal	You're charged the amount shown in the portal⁴
Who pays (terms 8.3)	Missoma pays return costs in the UK; elsewhere only for faulty or misdescribed items — otherwise you pay⁹
Goodwill guarantee on return costs (terms 7.4)	'We pay the costs of return if you are in the UK'⁹
Refund	To the original payment method⁴
Shipping, duties and taxes (returns page)	Not refunded⁴
Refund (terms 8.4)	Price paid including standard delivery, by the payment method used⁹
Refund timing	No later than 14 days after the return arrives, or after proof it was sent⁴
Frequent returners	Accounts with many returns may be closed or suspended⁴
Cancelling an order	Not possible once placed²

Shipping & delivery

Standard US shipping is free on orders of $150 or more and takes 3–6 business days; express costs $15 and takes 1–2 business days². Import duties and taxes are included on all US orders, and state tax is added at checkout^2,3. The shipping page warns that new US customs rules may delay orders, and says any duties have already been covered by Missoma².

US orders go by DHL, which ‘does not require a signature’², although the same page asks for an address ‘where you will be available to sign’ and says parcels can’t be redirected once they leave the warehouse². We found no mention of shipping insurance^2,3,4,5,9,14. The terms keep an order at Missoma’s risk until it’s delivered to your address⁹, but we found no description of what happens if a parcel is lost^2,3,4,9.

Check Missoma’s current shipping options on us.missoma.com ↗

All details we checked

US shipping	Standard free on orders of $150 or more, 3–6 business days; express $15, 1–2 business days²
US duties	Included on all US orders; state tax added at checkout²
US duties (FAQ)	'Missoma cover duties and taxes on all US orders'³
Customs delays	New US customs rules may delay orders; duties already covered by Missoma²
Signature	US orders go by DHL, which 'does not require a signature'²
Redirecting a parcel	Not possible once it leaves the warehouse; give an address where you can sign²
Shipping insurance	Not mentioned^2,3,4,5,9,14
Risk in transit (terms 6.4)	Missoma's until delivery: 'your responsibility from the time we deliver'⁹
Lost parcels	No procedure described^2,3,4,9

Warranty & care

Missoma gives a two-year warranty on all its jewelry: manufacturing defects such as breakage or tarnishing are replaced at no cost³. The terms add that a replacement needs proof of receipt and ‘satisfactory evidence of how the breakage occurred’⁹. Loss and theft aren’t covered³; for a faulty piece, contact customer service before sending it back⁴. We found no resizing, re-plating or free cleaning service^{3,4,9,19,24,26}. Its sterling silver is rhodium plated to reduce tarnishing, and pieces should be kept somewhere dark, cool and dry³; on missoma.com, its PVD-plated stainless steel pieces are sold as ‘designed to shower, swim, sweat and sleep in’⁶.

Check Missoma’s current warranty terms on us.missoma.com ↗

All details we checked

Warranty	Two years on all jewelry; manufacturing defects such as breakage or tarnishing replaced at no cost³
Warranty (terms 10.3)	Replacement if the product breaks within two years, with proof of receipt and 'satisfactory evidence of how the breakage occurred'⁹
Not covered	Loss or theft³
Faulty items	Contact customer service first for a refund or replacement⁴
Resizing, re-plating, free cleaning or repairs	No such service found^{3,4,9,19,24,26}
Ring sizes (missoma.com ring guide)	UK letter sizes with US equivalents²⁶
Care advice	Store pieces somewhere dark, cool and dry; sterling silver is rhodium plated against tarnish³
Water-resistant line (missoma.com product page)	PVD-plated stainless steel: 'designed to shower, swim, sweat and sleep in'⁶

What Missoma sells & what it costs

Missoma says every piece is made from 100% certified recycled 18ct gold vermeil on silver, 18ct gold plating on brass, sterling silver or 14ct solid gold, set with lab-grown or natural diamonds, cubic zirconia and semi-precious gemstones¹. The product pages we read on missoma.com name the metal precisely — ’18ct Recycled Gold Vermeil on Recycled Sterling Silver’, ’18ct Recycled Gold Plated and Silver Plated on Brass’, ‘Platinum PVD Plated on Stainless Steel’, ’14ct Recycled Yellow Gold’^6,7,8,16 — but not the plating thickness, although Missoma calls itself an expert in ‘micron plating’^{1,3,6,7,8,15,16,17,19,20,21,22,23,24,25}. One product title calls a pendant both ‘Solid Gold’ and ’14ct Solid Yellow Gold Plated’¹⁸.

The diamond pieces we checked use small stones, and their pages state the quality: natural diamonds in G/H colour with clarity of I2 or better, lab-grown in G/H and VS+¹⁶. A lab-grown tennis necklace lists 1.8mm stones, 4.664 ct in total¹⁶, and teardrop hoops 0.05 ct⁷, though one 9ct stud leaves its total carat weight blank²⁰. We found no grading reports on these pages^7,16,20. Lab-grown diamonds and cubic zirconia are named as such^6,16, but not every label holds: ‘Sapphire Trio’ studs are listed as ‘9ct Solid Yellow Gold/Cubic Zirconia’ while the description says lab-grown white sapphires¹⁵, and some July birthstone pieces are titled ‘Ruby’ while the product feed calls the same stones ‘Glass Filled Ruby’¹⁸.

Its US terms guarantee Kimberley Process diamonds, certified recycled 14k gold from RJC-certified refineries and recycled silver since October 2021⁹, and it publishes a Responsible Sourcing Policy¹⁷; its lab-grown diamond supplier is SCS-007 certified¹⁶. The product feed lists necklaces, earrings, bracelets, rings, sets, anklets and Advent calendars¹⁸. On missoma.com, priced in US dollars, a Molten Wave Stacking Ring cost $95, the Tennis Everyday Bracelet $123, the Hera hoops $272, the teardrop hoops $364 and the tennis necklace $9,596^6,7,8,16,26; the US home page has an ‘Under $150’ edit and a discount of ‘At Least 15%’ on sets⁵.

All details we checked

Materials (missoma.com about page)	Recycled 18ct gold vermeil on silver, 18ct gold plating on brass, sterling silver or 14ct solid gold; lab-grown and natural diamonds, cubic zirconia, gemstones¹
Product page: vermeil	'18ct Recycled Gold Vermeil on Recycled Sterling Silver'⁷
Product page: plated	'18ct Recycled Gold Plated and Silver Plated on Brass'⁸
Product page: PVD	'Platinum PVD Plated on Stainless Steel'⁶
Product page: 14ct	'14ct Recycled Yellow Gold' — karat and colour, no alloy¹⁶
Product page: 9ct	'9ct Recycled White Gold'²⁰
Plating thickness	Not stated^{1,3,6,7,8,15,16,17,19,20,21,22,23,24,25}
Plating	'Experts at micron plating' — no thickness given¹
A pendant called both 'Solid Gold' and 'Plated' (product feed)	'Solid Gold Diamond Initial Mini Pendant Necklace … 14ct Solid Yellow Gold Plated/Diamond'¹⁸
Diamond quality (all diamond pages)	Natural: Kimberley Process, G/H colour, clarity I2 or better; lab-grown: G/H, VS+¹⁶
Lab-grown diamond tennis necklace	14ct gold, 1.8mm lab-grown diamonds, G/H, VS+, 4.664 ct total; $9,596 on missoma.com¹⁶
Lab-grown diamond hoops	Vermeil, F colour, VS clarity, 0.05 ct total; $364 on missoma.com⁷
9ct pear diamond stud	Colour F, clarity VS; the 'Total Carat Weight' field is blank²⁰
Grading reports	None mentioned on the diamond pages we checked^7,16,20
Cubic zirconia	Named as such on product pages⁶
'Sapphire Trio' studs	Variant says 'Cubic Zirconia'; the description says lab-grown white sapphires¹⁵
July birthstone pieces (product feed)	Some titles say 'Ruby'; the same feed calls the stones 'Glass Filled Ruby'¹⁸
Birthstone page	'Gemstone: Peridot'²³
Sourcing (US terms 4.2)	Diamonds from Kimberley Process suppliers; recycled 14k gold from RJC-certified refineries; recycled silver since October 2021⁹
Responsible Sourcing Policy (missoma.com)	Published; all plating gold recycled¹⁷
Lab-grown diamond supplier	SCS-007 certified¹⁶
What it sells (product feed)	Necklaces, earrings, bracelets, rings, sets, anklets, charms, advent calendars¹⁸
Sets (US home page)	'Save With Sets — At Least 15%'⁵
US home page	An 'Under $150' edit⁵

Payment

Missoma’s checkout uses Shopify Payments³. The US site lists Visa, Maestro, Mastercard, Amex, PayPal, Shop Pay, Apple Pay, Amazon Pay, Klarna and AliPay^3,5, but its Klarna pay-in-3 and pay-in-30-days options are marked ’18+, UK residents only’³, and we found no installment option for US buyers, such as Afterpay, Affirm or Shop Pay Installments^{2,3,4,5,6,7,8}.

All details we checked

Checkout	Shopify Payments³
Payment methods (US FAQ)	Visa, Maestro, Mastercard, Amex, PayPal, Shop Pay, Apple Pay, Amazon Pay, Klarna, AliPay³
Cards (US page code)	Visa, Mastercard, Amex, Discover, JCB⁵
PayPal (US page code)	PayPal checkout enabled⁵
Klarna (US FAQ)	Pay in 3 instalments or in 30 days: '18+, UK residents only'³
Installments for US buyers	None found (no Afterpay, Affirm or Shop Pay Installments)^{2,3,4,5,6,7,8}

What customers say

Google’s snippet of Missoma’s Trustpilot page shows a TrustScore of ‘4.5 out of 5’ from about 6K reviews¹²; Google’s star rating for the page is 4.6²⁹, and we score the lower figure. Another page of the profile counts 5314 reviews¹³. Google’s summary of 550 recent reviews says reviewers ‘overwhelmingly had a great experience’³⁰, and Missoma replies to 90% of negative reviews, typically within 48 hours¹². Because its stores are all in the UK, we treat Missoma as an online store for US buyers and score its Google points on Trustpilot¹¹. We found no BBB profile and are still checking by hand.

On Mumsnet, one shopper calls it ‘quite pricey for gold plate’, and another says ‘they don’t ever tarnish’³¹; on Reddit, one finds it ‘a bit overpriced for being so lightweight’³². Missoma also runs a product recall page on missoma.com; Google’s description of it says you can return a recalled piece free of charge for a replacement or a full refund³³. We haven’t yet read which pieces it covers.

All details we checked

Trustpilot TrustScore (Google snippet)	4.5 out of 5, about 6K reviews¹²
Trustpilot (Google's star rating)	4.6 for missoma.com²⁹
Trustpilot review count (Google snippet)	'Reviews out of 5314'; 5,932 people have written¹³
Trustpilot summary (Google snippet)	Of 550 recent reviews, reviewers 'overwhelmingly had a great experience'³⁰
Trustpilot replies (Google snippet)	Replies to 90% of negative reviews, typically within 48 hours¹²
Mumsnet	'Quite pricey for gold plate'³¹
Mumsnet (another post)	'It lasts really well – they don't ever tarnish'³¹
Reddit, r/jewelry	'Still a bit overpriced for being so lightweight'³²
Product recall page (missoma.com, Google's description)	Recalled pieces can be returned free for a replacement or a full refund³³
Related search	'Missoma recall earring'⁵

Linked from Missoma’s own website, so these are the brand’s real accounts.

Alternatives to Missoma

Monica Vinader — Gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty
Kendra Scott — US fashion-jewelry brand with stores, a free prepaid return label within 30 days and a one-year warranty against manufacturing defects
Astrid & Miyu — London ear-stacking brand with free returns and a 2-year warranty against manufacturing defects

Missoma FAQ

Is Missoma legit?

Yes. It’s run by Missoma Limited, a company registered in England and Wales⁹, founded by Marisa Hordern¹, with stores in London, Marlow and Leeds¹¹ and a TrustScore of 4.5 on Trustpilot¹². For US buyers the weak spots are the USD 7.95 return cost, no exchanges and no installment option^3,4.

Is Missoma jewelry real gold?

Some of it is: it sells 14ct and 9ct solid gold pieces, alongside 18ct gold vermeil on recycled silver and 18ct gold plating on brass^1,16,20. It doesn’t give the plating thickness^{1,3,6,7,8,15,16,17,19,20,21,22,23,24,25}.

Does Missoma jewelry tarnish, and is it waterproof?

Its two-year warranty covers tarnishing as a manufacturing defect³, and its sterling silver is rhodium plated to reduce tarnishing³. Its PVD-plated stainless steel pieces are sold as water-resistant, ‘designed to shower, swim, sweat and sleep in’⁶.

Does Missoma ship to the USA?

Yes, through its US site, which ships only to US addresses². Standard shipping is free on orders of $150 or more and takes 3–6 business days; express costs $15². Import duties and taxes are included; state tax is added at checkout². Parcels go by DHL without a signature².

What is Missoma's return policy?

The US returns page gives 90 days for unworn pieces in their original packaging, earrings included⁴; the terms describe a 60-day period to change your mind⁹. A return from the US costs USD 7.95⁴, exchanges aren’t offered⁴, and engraved or personalized pieces can’t be returned⁴.

Can you return Missoma earrings?

Yes, if they’re unworn and in their original packaging: the US returns page accepts all items, including earrings⁴.

Does Missoma have a warranty?

Yes, two years on all its jewelry: manufacturing defects such as breakage or tarnishing are replaced at no cost³, with proof of receipt and evidence of how the breakage happened⁹. Loss and theft aren’t covered³.

Who owns Missoma?

The company behind it is Missoma Limited, registered in England and Wales⁹; its founder and creative director is Marisa Hordern¹.

Where is Missoma from, and where is it made?

It’s a London brand: Missoma Limited’s office is in London⁹ and its pieces are designed there¹, then handcrafted by its teams in India, Thailand and China⁸.

Does Missoma have a shop?

Yes, in the UK only: London (Marylebone, Covent Garden, Carnaby Street), Marlow and Leeds¹¹. In the US it sells online through us.missoma.com².

Does Missoma have sales?

Its sets are sold at a discount: the US home page says ‘Save With Sets’ and ‘At Least 15%’⁵.

How long does Missoma take to deliver to the US?

Standard US shipping takes 3–6 business days and express 1–2 business days²; the shipping page warns that new US customs rules may cause delays².

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

Nov 3, 2026 — First published, before our editor’s review. Every fact checked against Missoma's US site (us.missoma.com), missoma.com where the US pages are silent, and the other sources listed below as they read that day.

About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

Missoma

67/100 · Mostly reliable

Best for: London demi-fine jewelry in recycled gold vermeil, plated brass and solid gold, with a US site that ships from the UK

Visit Missoma

We may earn a commission. It never changes the score.

Other stores we’ve checked

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit

Kendra Scott69/100 · Mostly reliableAustin fashion-jewelry brand since 2002: plated brass, sterling silver and lab-grown diamonds · Visit

Astrid & Miyu58/100 · Proceed with cautionLondon ear-stacking brand: plated silver, recycled 14k gold and lab-grown diamonds, with US stores · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

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