Our verdict
A long-running online seller of sterling silver rings with lab-created stones, with an office in Xi'an, China, and well rated on Trustpilot — but returns cost you postage plus $10, the company behind it isn't named, and BBB lists dozens of complaints.
Visit Italo JewelryBest for
The bottom line. Italo Jewelry sells mostly 925 sterling silver jewelry set with lab-created sapphires or moissanite1, at about $85–$140 for the rings we checked2. It gives a 60-day return window and a one-year warranty4,9, takes cards, PayPal and Afterpay1, and Trustpilot shows 4.5 out of 5 from about a thousand reviews10. Points come off because no company is named — only an office address in Xi’an, China5,6,7,8 — returns for a wrong size or change of mind cost you the postage and $10 more on free-shipping orders4, ring sizes 10 and up count as custom and can’t be returned3,4, and BBB lists 60 complaints in three years11.
What we like
Watch out for
- No company or owner named; office in Xi’an, China5,6,7,8
- You pay return postage, plus a $10 deduction on free-shipping orders4
- Engraved, custom-color and +$20 sizes (4, 4½, 10 and up) can’t be returned3,4
- Product pages say ‘Sapphire’ without ‘lab-created’, and carat weights are ‘diamond equivalent’3
- BBB: 60 complaints in three years, some unanswered11
On this page
At a glanceTrust Score breakdownWho is behind Italo JewelryHow to reach Italo JewelryReturns, refunds & cancellationsShipping & deliveryWarranty & resizingWhat Italo Jewelry sells & what it costsPaymentWhat customers sayItalo Jewelry discount codesItalo Jewelry FAQUpdate historySourcesOther stores we’ve checked
Italo Jewelry policies at a glance
| Return window | 60 days from delivery to ask, then 7 days to ship4 |
|---|---|
| Return shipping | Paid by you unless the item is wrong or defective; $10 deducted on free-shipping orders4 |
| Can't be returned | Engraved, custom-color and +$20 sizes; worn or resized pieces4 |
| Refund | To the original payment method, about 1–2 weeks after it arrives4 |
| Warranty | One year, manufacturing defects; you pay shipping9 |
| Not covered by the warranty | Misuse, alteration, damage beyond normal wear9 |
| Resizing | Not offered1,4,9 |
| Made to order | 1–2 working days for popular styles; 8–15 for engraved or custom13 |
| Shipping | Free in the US, 8–13 working days; $20–$25 for faster; not insured1,4,13 |
| Financing | Afterpay, 4 payments, up to $1,00012 |
| Showroom | None, online only1 |
| Company named on the site | No5,6,7,8 |
How Italo Jewelry scores
| Identity & transparency | 12 / 20 Office address in Xi'an published; Phone, email and live chat; Domain registered in 2017; No legal entity named; No owners or managers named |
| Purchase protection | 12 / 25 60 days; Buyer pays return postage; $10 deducted on free-shipping orders; Return Policy and FAQ agree; Custom sizes, engraving and custom colors excluded; No shipping insurance mentioned; Buyer is sent to the carrier first |
| Warranty & aftercare | 5 / 15 One-year warranty; No free maintenance; No resizing; Typical exclusions |
| Product transparency | 5 / 8 Sells no diamonds (doesn't apply); 925 sterling silver, rhodium-plated; Lab-created in the FAQ, plain 'Sapphire' on product pages; No diamonds or precious gemstones (doesn't apply); No sourcing policy |
| Payment safety | 8 / 10 Cards and PayPal; Afterpay; Unnamed third-party card processor |
| Reputation | 12 / 15 4.5 from about 1,000 reviews; Online-only: scored on Trustpilot, 4.5; Complaints left unanswered; 60 BBB complaints in 3 years; plating and stone-loss reports |
Not scored because they don't apply to Italo Jewelry: diamond grading, appraisal. The other 93 points are scaled to 100 (54 of 93). We are still checking Italo Jewelry's BBB profile and confirming its exact Trustpilot score; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Italo Jewelry
Italo Jewelry gives an office address in Xi’an, China5 and says it ships from warehouses in California, China and Dubai1; it has no stores1. Its domain was registered in June 201714. The site doesn’t name the company you buy from or anyone who runs it5,6,7,8, and its Terms say they’re governed by the laws of the UK7. Its BBB profile is listed in Commerce, California15.
All details we checked
| Address | Huaqi International Plaza, 99 Chang'an Middle Road, Yanta District, Xi'an, Shaanxi, China5 |
|---|---|
| Warehouses | California, China and Dubai1 |
| Stores | None: online only1 |
| Domain registered | June 27, 201714 |
| Legal entity | Not named on the Contact, About, Terms or Privacy pages5,6,7,8 |
| People named | None on the About or Contact page5,6 |
| Governing law | Laws of the UK7 |
| BBB profile location | Commerce, California15 |
How to reach Italo Jewelry
You can call a US or a Chinese number on weekdays from 10 AM to 7:30 PM Eastern, email (replies in 24–48 hours), or use live chat, which runs from 9:30 PM to 7 AM Eastern — daytime in China1,5.
All details we checked
| Phone | +1 (864) 713-0791 and +86 177 8281 3572; Mon–Fri 10 AM–7:30 PM ET1 |
|---|---|
| [email protected], reply in 24–48 hours1 | |
| Live chat | Mon–Sat 9:30 PM–7 AM ET (China daytime)5 |
Returns, refunds & cancellations
You have 60 days from delivery to ask for a return, then 7 days to send it once approved1,4; loyalty members get 99 days1. If Italo sent the wrong item or it’s broken, defective or wrongly engraved, it pays the postage. For a wrong size or a change of mind you pay it, shipping fees aren’t refunded4, and on orders that shipped free $10 is taken off your refund4. Send returns with tracking: without it a lost parcel is your loss4. Refunds go back to your card within 3–5 business days of a 3–5-day inspection4; after 60 days you can only exchange1.
Engraved pieces, custom colors and custom sizes — the ones that cost $20 extra, which on the ring we checked meant sizes 4, 4½ and 10 and up — can’t be returned, and neither can resized or worn pieces3,4. Regular orders can be cancelled free until they ship; custom ones cost $10 after 10 hours and $20 after 24 hours4. Don’t refuse a delivery: refused parcels are destroyed4.
On the ring we checked, Italo charged $20 extra for sizes outside 5–9¾, and it treats those sizes as custom, so they can’t be returned3,4. Measure carefully before you order — the store doesn’t resize either1,4,9.
All details we checked
| Return window | 60 days from delivery to contact the store; then 7 days to ship4 |
|---|---|
| Return window (FAQ) | 60 days of receiving the package1 |
| Members | 99-day returns for loyalty members1 |
| Return shipping | Paid by you for wrong size or change of mind; free only for wrong, broken or defective items4 |
| Deduction on free-shipping orders | $10 taken off the refund4 |
| Returns without tracking | Your loss if the carrier loses them4 |
| Refund timing | Inspection 3–5 working days; refund 3–5 business days after4 |
| After 60 days | Exchange only1 |
| Not returnable | Custom sizes (the +$20 ones), engraving, custom colors and stones; worn pieces; replacements; items without the tag4 |
| Which ring sizes cost $20 extra | Sizes 4, 4½ and 10 and up on the ring we checked3 |
| Resized items | Not returnable4 |
| Cancellation | Free before shipping for regular orders; custom orders $10 after 10 hours, $20 after 24 hours4 |
| Refusing delivery | Don't: refused parcels are destroyed by the logistics company4 |
Shipping & delivery
Popular styles leave in 1–2 working days; engraved or custom pieces take 8–1513. Shipping to the US is free and takes 8–13 working days, or $20–$25 for 3–7 days13. The policies don’t mention shipping insurance1,4,13; if a parcel shows as delivered but isn’t there, the FAQ sends you to your neighbors and the carrier first1. If a parcel comes back because of the address, you pay to reship13, and abroad you may owe duties1.
All details we checked
| Processing | 1–2 working days for popular styles; 8–15 for engraved or custom13 |
|---|---|
| Free shipping (US) | Free, 8–13 working days (labeled 'Express' in the table)13 |
| Faster options | $20 for 4–7 working days, $25 for 3–613 |
| Shipping insurance | Not mentioned in the shipping or return policy or FAQ1,4,13 |
| 'Delivered' but missing | Check with neighbors and the carrier, then contact the store1 |
| Undeliverable parcels | You pay to reship if the address was the problem13 |
| Duties | Customs duties may be yours to pay1 |
Warranty & resizing
Italo gives a one-year warranty against manufacturing defects, but you pay shipping both ways9. It can be voided for misuse, alteration or ‘damage beyond normal wear’ as judged by the store9, and the store isn’t responsible for items lost on the way to it9. There’s no free cleaning or re-plating and no resizing service1,4,9,16.
All details we checked
| Warranty | One year, manufacturing defects9 |
|---|---|
| Warranty shipping | Paid by you9 |
| Not covered | Misuse, alteration, damage beyond normal wear; inclusions in colored stones9 |
| Items lost on the way to the store | Not the store's responsibility9 |
| Free cleaning or re-plating | Not offered on the pages we read1,4,9,16 |
| Resizing | Not offered on the pages we read (resized items can't be returned)1,4,9 |
What Italo Jewelry sells & what it costs
Most pieces are 925 sterling silver, stamped 9251; the ring we checked was rhodium-plated and nickel-free3. The FAQ says the stones are mostly lab-created sapphires, with some moissanite1 — but the product page we checked lists the gem simply as ‘Sapphire’3, and carat weights are given as ‘diamond equivalent weight’, not the stones’ actual weight3. Italo says SGS has verified its silver1.
The rings and bands we checked cost $84.89–$139.95 and a tennis necklace $108.252; engraving is $20 extra and makes a piece non-returnable3,4. We found no sourcing or recycling policy1,6,7.
All details we checked
| Metal | 925 sterling silver for most products, stamped 925; rhodium-plated, nickel-free on the ring we checked1 |
|---|---|
| Ring we checked | 925 sterling silver, rhodium-plated, nickel-free, 6.18 g3 |
| Stones | Mostly lab-created sapphires, some moissanite (FAQ)1 |
| Stone on the product page | 'Sapphire' — the spec doesn't say lab-created3 |
| Carat weights | 'Diamond equivalent weight', not the stones' real weight3 |
| Silver test claim | Says its silver quality was verified by SGS1 |
| Prices we saw | $84.89–$139.95 for rings and bands, $108.25 for a tennis necklace2 |
| Engraving | $20 extra, and it makes the piece non-returnable3 |
| Sourcing policy | None found1,6,7 |
Payment
Italo takes Visa, American Express, Mastercard, Discover, PayPal and Afterpay (four payments, up to $1,000)1,12. Card payments are completed on an unnamed third-party payment partner’s site12. Western Union is accepted on orders of $300 or more12 — use a card or PayPal instead, which give you buyer protection.
All details we checked
| Payment methods | Visa, Amex, Mastercard, Discover, PayPal, Afterpay1 |
|---|---|
| Installments | Afterpay, 4 payments, up to $1,00012 |
| Card checkout | Redirect to an unnamed third-party payment partner12 |
| Western Union | Accepted on orders of $300+12 |
What customers say
On Trustpilot Italo shows 4.5 out of 5 from about a thousand reviews10; its summary praises the designs, but some reviewers report plating fading or small stones falling out after a few months17. Elsewhere the picture is weaker: BBB lists 60 complaints in the last three years, 12 in the last year, and notes the business failed to respond to some11, and Worthepenny averages 2.3 from 87 reviews18. On the Weddingbee forum one buyer is happy with several pieces19, while another calls it pricey fashion jewelry that’s hard to return20.
All details we checked
| Trustpilot | 4.5 out of 5 from about 1,000+ reviews (Google snippet of the Trustpilot page)10 |
|---|---|
| Trustpilot summary | Praise for design; some reviewers report plating fading or small stones falling out after months17 |
| BBB | 60 complaints in 3 years, 12 in the last 12 months; the business failed to respond to some11 |
| Worthepenny | 2.3 from 87 reviews18 |
| Weddingbee forum | A buyer happy with several pieces, though white sapphires are hard to keep clean19 |
| Weddingbee forum | Another member calls it pricey fashion jewelry, likely shipped from China and hard to return20 |
Italo Jewelry discount codes
On October 29, 2026 the product pages showed code B10 for 10% off any order and B50 for 50% off a second item3; only one code works per order1.
All details we checked
| Codes on product pages | B10 (10% off any order), B50 (50% off the second item)3 |
|---|---|
| Stacking | One code per order1 |
Official social profiles
Linked from Italo Jewelry’s own website, so these are the brand’s real accounts.
Alternatives to Italo Jewelry
- Grown Brilliance — Lab-grown diamonds in solid gold, with IGI or GIA reports, from a named New York company
- Keyzar — Lab-grown diamond and moissanite engagement rings in gold
- Jeulia — Another online seller of sterling silver rings with lab-created stones
Italo Jewelry FAQ
Is Italo Jewelry legit?
It’s a real store that has been online since 201714, with a 60-day return window, a one-year warranty and card, PayPal and Afterpay payments1,4,9, and Trustpilot shows 4.5 out of 5 from about a thousand reviews10. But the site doesn’t name the company behind it — only an office in Xi’an, China5,6,7,8 — and BBB lists 60 complaints in three years11.
Where is Italo Jewelry located? Who owns it?
Its contact page gives an office in Xi’an, Shaanxi, China5, and it ships from warehouses in California, China and Dubai1. No company or owner is named on the site5,6,7,8. There are no stores1.
Where does Italo Jewelry ship from, and how long does it take?
From the nearest of its warehouses in California, China or Dubai1. Popular styles leave in 1–2 working days, engraved or custom ones in 8–1513; free US shipping then takes 8–13 working days, or 3–7 for $20–$2513.
Is Italo jewelry real? Are the diamonds real?
The metal is real 925 sterling silver for most products1, but the stones aren’t diamonds: Italo uses mostly lab-created sapphires and some moissanite1. Carat weights on product pages are ‘diamond equivalent’, not the stones’ actual weight3.
Does Italo jewelry tarnish? Is it waterproof?
Italo says it uses anti-tarnish sterling silver, and the ring we checked was rhodium-plated1,3. Some Trustpilot reviewers say plating faded after several months17, and the store’s warranty excludes damage beyond normal wear9.
What is Italo Jewelry's return policy?
Ask within 60 days of delivery, by email; customer service then gives you the return address, and you have 7 days to send it4. Unless the item was wrong or defective you pay the postage, and $10 comes off the refund if your order shipped free4. Engraved, custom-color and +$20 custom-size pieces can’t be returned4.
Does Italo Jewelry have a warranty?
Yes, one year against manufacturing defects, but you pay shipping for warranty repairs9, and it can be voided for misuse or ‘damage beyond normal wear’9.
How do I contact Italo Jewelry customer service?
Call +1 (864) 713-0791 or +86 177 8281 3572 on weekdays, 10 AM–7:30 PM Eastern, email [email protected], or use live chat from 9:30 PM to 7 AM Eastern1,5.
Does Italo Jewelry have discount codes?
On October 29, 2026 its product pages showed B10 (10% off any order) and B50 (50% off a second item)3. Only one code works per order1.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Oct 29, 2026 — First published, before our editor’s review. Every fact checked against Italo Jewelry's pages as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Oct 29, 2026. Store policies change — check the store’s current terms before you buy.
- Italo Jewelry — FAQs
- Italo Jewelry product pages we checked (prices from their Product markup)
- Italo Jewelry — product page: Italo Art Deco Round Cut Blue Sapphire Halo Engagement Ring For Women | Italo Jewelry
- Italo Jewelry — 60 Days Return Policy
- Italo Jewelry — Contact
- Italo Jewelry — About Us
- Italo Jewelry — Terms and Conditions
- Italo Jewelry — Privacy Policy
- Italo Jewelry — One Year Warranty
- ca.trustpilot.com: Read Customer Service Reviews of www.italojewelry.com — Google result snippet, Oct 29, 2026
- bbb.org: Complaints – Italo Jewelry — Google result snippet, Oct 29, 2026
- Italo Jewelry — Payment Instruction
- Italo Jewelry — Shipping & Delivery
- Domain registration record (RDAP)
- bbb.org: Complaints – Italo Jewelry — Google result snippet, Oct 29, 2026
- Italo Jewelry — Jewelry Care Guide
- au.trustpilot.com: Read Customer Service Reviews of www.italojewelry.com — Google result snippet, Oct 29, 2026
- italojewelry.worthepenny.com: Check Italo Jewelry Ratings & Customer Reviews — Google result snippet, Oct 29, 2026
- boards.weddingbee.com: (Closed) ItaloJewelry White Sapphire Rings? — Google result snippet, Oct 29, 2026
- boards.weddingbee.com: Is italo jewlers legit? — Google result snippet, Oct 29, 2026