Conscious Items: Trust Check

The bottom line. Conscious Items sells crystal jewelry — mostly bead bracelets, plus anklets, pendants and rings — along with crystal lamps and home decor¹²; the pages we checked cost $19 to $99^13,14. It says it was founded in 2016¹¹; its domain was registered in July 2017¹⁵. Its terms name Elevate Ecommerce FZE as the operator, with no address or country³, and we found no physical address or phone number on the site^{3,4,5,6,7,8,9,10,11}. US shipping takes 2–4 days for $6.95 and is free over $79⁹, and the store says every package is tracked and insured². Product pages promise a 30-day money-back guarantee². It loses points because its refund policy asks for photos or videos of ‘what the issue is’ and refunds only once approved, while product pages promise a refund ‘no questions asked’^2,7; no page says who pays to send an item back^2,3,7,11; ‘rather than a traditional warranty’, breakage is covered for 30 days only²; the jewelry pages we checked describe no metal^1,2,16,17,18; and a decoration’s ‘Glass Diamond’ contradicts the home page’s ‘not glass or plastic’^11,19. Trustpilot shows 4 stars from 546 reviewers²⁰, below the 4.9/5 its own pages claim there²¹.

Conscious Items policies at a glance

How Conscious Items scores

Not scored because they don't apply to Conscious Items: diamond grading, appraisal, installments. The other 90 points are scaled to 100 (40 of 90). We are still confirming Conscious Items' exact Trustpilot score and checking the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Conscious Items

The terms of service say the website is operated by Elevate Ecommerce FZE³, but give no address or country; they even say they’re governed by ‘the laws of Elevate Ecommerce FZE’³. We found no physical address anywhere on the site^{3,4,5,6,7,8,9,10,11}, and no owners or managers are named^4,10,11.

The home page says Conscious Items was founded in 2016 and has shipped nearly half a million orders since¹¹; its wholesale page, as Google shows it, says ‘since 2015’²². The consciousitems.com domain was registered in July 2017¹⁵, and the oldest product in its feed was added in August 2017¹². It describes its pieces as natural stone, handmade in small batches¹¹, but doesn’t say where they’re made or shipped from^7,8,9,10,11.

How to reach Conscious Items

The contact page offers a form and an email address, [email protected]⁴. We found no phone number and no live chat^3,4,5,7,11. To cancel or change an order, email as soon as possible: once it’s processed, nothing can be changed⁷.

Returns & refunds

Product pages promise a 30-day money-back guarantee: ‘simply return it within 30 days of delivery for a full refund — no questions asked’². The refund policy describes something different: you email photos or videos showing ‘what the issue is’ within 30 days of receiving the item, and the refund follows once the store approves it⁷; the home page says refunds go through ‘once the team has had a look’¹¹. Refunds can take up to 30 days to reach a card, or 3–5 business days for PayPal⁷.

The policy says there’s no need to return an item with an issue, and that the store would like to ‘encourage a no return policy’; if you’re simply unhappy, it promises only to ‘do our best to provide a satisfactory solution’⁷. No page says who pays to ship an item back^2,3,7,11. We found no restocking fee^2,7,11; free items from special offers are final sale⁷.

Shipping & delivery

US orders ship by an expedited service in 2–4 days for $6.95, and shipping is free on orders over $79⁹. The store says every package is tracked and insured², and its collection pages, as Google shows them, say it insures every shipment for free²⁴. We found no word on a signature^2,7,8,9,11 and no process for a lost parcel^2,7,8,9,11.

Its shipping policy says deliveries are made in your name and on your behalf, declared for customs as personal imports, and that clearing them may require you to pay extra costs such as customs or VAT⁸; it doesn’t say where orders ship from^7,8,9,10,11. One Trustpilot reviewer says a crystal lamp was held at the post office until they paid shipping and handling²⁵.

Warranty & care

There’s no warranty as such. Product pages say that ‘rather than a traditional warranty’ a piece that breaks within 30 days is replaced for free², and the refund policy asks for photos or videos within 30 days of receiving an item, after which a replacement ‘may not’ be possible⁷. Bracelets are strung on elastic cord¹¹; we found no repair, restringing or resizing service^{1,2,3,7,11,16,17,18}.

What Conscious Items sells & what it costs

The product feed lists crystal bracelets, jewelry sets, anklets, necklaces, pendants and rings, plus crystal lamps and home decor¹². The pages we checked cost $19 for a crystal point to $99 for a lamp set^13,14, and the jewelry $22 to $39^2,18. Product pages list the stones and often their origin — pink kunzite from Brazil on a cotton thread, Namibian pietersite on elastic string^1,2 — but an anklet lists just ‘Pearl’ without saying what kind¹⁶. The rings we checked are elastic, size 6.5 stretching to 7¹⁸.

The jewelry pages we checked describe no metal^1,2,16,17,18; the menu has a ‘Demi-Fine Silver’ line, whose pages we didn’t see¹¹. The home page says ‘every piece is natural stone, not glass or plastic’¹¹, yet its Love Apple decoration lists ‘Rose Quartz, Alloy, Glass Diamond’¹⁹. Product pages say crystals are ‘3rd Party Lab Certified’ and ‘independently verified genuine’, but name no lab^1,2,10,11. We found no sourcing policy, only a ‘sustainably sourced’ line in one product description^10,11,14; every order funds a tree through Trees for the Future¹¹.

Payment

The store runs on Shopify¹¹. Its page code lists Visa, Mastercard, American Express and Discover cards, PayPal, Shop Pay and Apple Pay¹¹.

What customers say

Trustpilot’s Spanish page shows a 4-star rating from 546 reviewers²⁰; we’re still confirming the exact TrustScore. Its on-site reviews average 4.9 across 16,100+ reviews¹¹. We found no recurring complaint pattern; one Trustpilot reviewer says a crystal lamp was held at the post office until they paid shipping and handling²⁵. We’re still checking for a BBB profile by hand.

Official social profiles

Linked from Conscious Items’s own website, so these are the brand’s real accounts.

Alternatives to Conscious Items

• SilverRush Style — One-of-a-kind sterling silver rings with natural gemstones, from a named company
• Noonday Collection — Fair-trade, artisan-made fashion jewelry from a certified B Corp in Austin, Texas
• Estella Bartlett — Plated brass jewelry from a registered London company, with a one-year guarantee

Conscious Items FAQ

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

• Nov 3, 2026 — First published, before our editor’s review. Every fact checked against consciousitems.com and the other sources listed below as they read that day.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

1. Conscious Items — product page: Shattered, Then Whole: Ultra-Rare Namibian Pietersite Bracelet – Conscious Items
2. Conscious Items — product page: Rarer Than Diamonds – The Pink Kunzite Pendant – Conscious Items
3. Conscious Items — Terms of service – Conscious Items
4. Conscious Items — consciousitems.com – Contact Us Page – Conscious Items
5. Conscious Items — Contact information – Conscious Items
6. Conscious Items — Privacy policy – Conscious Items
7. Conscious Items — Refund policy – Conscious Items
8. Conscious Items — Shipping policy – Conscious Items
9. Conscious Items — consciousitems.com – Shipping Methods – Conscious Items
10. Conscious Items — About Us – Conscious Items
11. Conscious Items — home page
12. Conscious Items' product feed (products.json on consciousitems.com, all 206 products)
13. Conscious Items — product page: Cut the Cord, Keep Your Fire – Mahogany Obsidian Point – Conscious Items
14. Conscious Items — product page: Peace & Purification Duo – Conscious Items
15. Domain registration record (RDAP)
16. Conscious Items — product page: Triple Crystal Anklet of Positivity – Conscious Items
17. Conscious Items — product page: Bring My Spark Back – The Amethyst Crazy Lace Agate Pendant – Conscious Items
18. Conscious Items — product page: Worry-Free Ring Set – Conscious Items
19. Conscious Items — product page: Love Apple | Rose Quartz Gem | Conscious Items
20. es.trustpilot.com: Opiniones sobre Conscious Items — Google result snippet, Nov 3, 2026
21. consciousitems.com: Crystals for Safe Travel — Google result snippet, Nov 3, 2026
22. consciousitems.com: Wholesale Partners — Google result snippet, Nov 3, 2026
23. consciousitemsjewelry.com: Conscious Items — Google result snippet, Nov 3, 2026
24. consciousitems.com: Jewelry — Google result snippet, Nov 3, 2026
25. ca.trustpilot.com: Conscious Items Reviews | Read Customer Service … — Google result snippet, Nov 3, 2026
26. consciousitems.com: Brand New Arrivals | Shop for New Crystals — Google result snippet, Nov 3, 2026