By the Trusted Jewelries team · Published Nov 3, 2026 · Updated Nov 3, 2026 · Facts checked Nov 3, 2026 · How we check stores
62Trust Score
Mostly reliable
See the breakdown

Is Julie Vos legit? Our verdict

A New York designer brand of 24K gold- and silver-plated brass jewelry that names its company, address and founder and ships and takes returns for free — but a refund is possible only within 14 days, the warranty lasts 12 months, and shipping insurance isn't mentioned.

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Best for

  • Buyers who want plated statement jewelry from a named New York company and can decide within 14 days1,2,3

Not ideal for

  • Anyone who wants solid gold or sterling silver: the pieces are plated brass2
  • Shoppers using a discount code or buying on sale who may want their money back1,3

The bottom line. Julie Vos is the namesake brand of designer Julie Vos, founded in 20064; the site is operated by Julie Lindsey, LLC from 10 East 38th Street in New York1, and the brand has its own store in Dallas5. Its domain dates from 20116. Pieces are 24K gold plate or pure silver plate over nickel-free brass2,7, set with glass, CZ and pearls that product pages name as such8,9. US shipping is free, and returns use a pre-paid label under a ‘Free Returns’ banner2,3; checkout runs on Shopify with Shop Pay Installments through Affirm2,10. It scores ‘mostly reliable’ rather than higher because a refund is possible only within 14 days of purchase — up to 30 days you get only an exchange or credit3 — and because its terms make ‘all other discounted purchases’ final sale while its FAQ says pieces bought with a discount code can be refunded1,2. The warranty lasts 12 months2, shipping insurance isn’t mentioned1,2,3,11, PayPal isn’t listed1,2, and its one store has 12 Google reviews12.

What we like

  • The company is named — Julie Lindsey, LLC, with a New York address1,3
  • Founder named on the site: designer Julie Vos4
  • Free US ground shipping and free returns with a pre-paid label2,3
  • Phone, email and live chat on weekdays10,13
  • Metals described: 24K gold or pure silver plate over nickel-free brass; glass, CZ and pearls named2,8,9
  • Shop Pay Installments through Affirm on a Shopify checkout2,10

Watch out for

  • Only 14 days for a refund; after that, up to 30 days, only an exchange or merchandise credit3
  • Sale pieces are final sale, and the terms add ‘all other discounted purchases’ — while the FAQ says pieces bought with a code can be refunded1,2,3
  • A 12-month warranty; lost items and wear such as a bent ring or broken chain aren’t covered2
  • No word on shipping insurance, signatures or lost parcels; questions about a parcel in transit go to the carrier1,2,3,11
  • No resizing, cleaning or re-plating service2,3,7,11,14
  • PayPal isn’t among the payment methods it lists1,2
How we checked Julie Vos. On Nov 3, 2026 we read 17 pages of Julie Vos’s website — policies, FAQ, terms, warranty and contact pages, and saved a copy of each. All 65 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record, Trustpilot and Reddit.
On this pageAt a glanceTrust Score breakdownWho is behind Julie VosHow to reach Julie VosReturns & exchangesShipping & deliveryWarranty & aftercareWhat Julie Vos sells & what it costsPayment & financingWhat customers sayJulie Vos FAQUpdate historySources

Other stores we’ve checked

Kendra Scott69/100 · Mostly reliableAustin fashion-jewelry brand since 2002: plated brass, sterling silver and lab-grown diamonds · Visit
Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit
Dean Davidson60/100 · Mostly reliableGold-plated brass jewelry with hand-cut stones from a Toronto designer · Visit
Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit
Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Julie Vos policies at a glance

Return window14 days from purchase for a refund; 30 days for an exchange or merchandise credit3
Return shippingFree (pre-paid label from its returns portal)3
Can't be returnedSale items; the terms add sample-sale and 'all other discounted purchases'1,3
RefundTo the original payment method; shipping charges aren't refunded1,3
Warranty12 months for damage to the material; lost items and normal wear excluded2
ResizingNot offered; some rings have adjustable sizing2,3,7,11,14
ShippingFree ground in the US (3–7 business days); US and Canada only; insurance not mentioned1,2,3,11
FinancingShop Pay Installments (approval by Affirm)2
PaymentAmex, Visa, Mastercard, Discover, Shop Pay, Apple Pay; PayPal not listed (Shopify checkout)1,2,10
Company named on the siteYes: Julie Lindsey, LLC, New York1

How Julie Vos scores

Identity & transparency
20 / 20
New York office address and a Dallas store; Phone, email and live chat; Domain registered in 2011; Julie Lindsey, LLC named in its terms; Founder and designer Julie Vos named on the site
Purchase protection
14 / 25
14 days for a refund; the 30 days are for exchange or credit only; Pre-paid label; 'Free Returns'; Full refund, no restocking fee (shipping charges aren't refunded); Terms make discounted purchases final sale; the FAQ refunds pieces bought with a code; Only sale and discounted pieces excluded; Free, but insurance and signature not mentioned; No lost-parcel process; transit questions go to the carrier
Warranty & aftercare
5 / 15
12-month warranty; No free cleaning or re-plating; Sells rings; no resizing; Typical exclusions: loss, wear, misuse, third-party changes
Product transparency
5 / 8
No diamonds in the product feed (doesn't apply); Base metal and plating named; thickness not given; Glass, CZ and pearls named on product pages; gem names used as colours; No diamonds or precious gemstones on the pages we read (doesn't apply); No sourcing policy
Payment safety
9 / 10
Cards, but no PayPal listed; Shop Pay Installments through Affirm; Shopify
Reputation
5 / 15
No Trustpilot profile found; Its one store (Dallas): 4.8 from 12 reviews; No BBB profile found yet; No recurring complaint pattern found

Not scored because they don't apply to Julie Vos: diamond grading, appraisal. The other 93 points are scaled to 100 (58 of 93). We are still looking for Julie Vos on Trustpilot and the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Julie Vos

Julie Vos is the brand of designer Julie Vos, ‘the woman behind her namesake brand’2, founded in 20064; its careers page, as Google shows it, calls her CEO and designer15. The website is operated by Julie Lindsey, LLC, 10 East 38th Street, New York — on the Eighth Floor according to the terms1, on the 3rd Floor according to the refund policy3 — and one FAQ answer calls the company ‘Julie Vos LLC’2. Pieces are designed in New York City and made with partner manufacturers around the world2. They are sold in boutiques and jewelry stores across the US2 and in the brand’s own store at 3699 McKinney Ave in Dallas’s West Village5. Its terms follow New York law and send disputes to arbitration in New York1. The julievos.com domain was registered in October 20116.

All details we checked
Who runs the siteJulie Lindsey, LLC, New York1
Company name in the FAQ'Julie Vos LLC'2
Office address10 East 38th Street, New York, NY 10016 (Eighth Floor in the terms, 3rd Floor in the refund policy)3
FounderDesigner Julie Vos, 'founder and designer'; brand founded in 20064
About the founder (FAQ)'The woman behind her namesake brand'; a master's in creative writing (Meet Julie page)2
CEO (its careers page in Google)'CEO and designer Julie Vos'15
Where it's madeDesigned in New York City, made by partner manufacturers around the world2
Where else it's soldBoutiques and jewelry stores across the US; one own store in Dallas2
Own storeWest Village, 3699 McKinney Ave, Space 560, Dallas, TX5
Governing law and disputesNew York law; confidential arbitration (JAMS) in New York1
Domain registeredOctober 3, 20116

How to reach Julie Vos

Customer care answers at 646-448-4345 and [email protected], Monday to Friday from 9 AM to 5 PM Eastern13, and the site’s ‘Chat with Us’ link opens a live chat10. The Dallas store has its own number, 469-981-78705.

All details we checked
Phone (Monday–Friday, 9 AM–5 PM EST)646-448-434513
Email[email protected]13
Live chat'Chat with Us' link opening a Gladly chat widget10
Chat widget (page code)Gladly chat10

Returns & exchanges

Full-price pieces bought on the website can be returned for a refund, an exchange or merchandise credit within 14 days of purchase; after that, up to 30 days, only an exchange or merchandise credit is offered2,3. Returns start at returns.julievos.com, where you download a pre-paid label3, and the site’s banner promises free returns3. Pieces must be unworn, undamaged and with their original tags3; refunds go back to the original form of payment3, and paid shipping isn’t refunded2. Online orders can also be returned or exchanged at the Dallas store5, and damaged or wrongly shipped pieces are repaired or replaced through customer care3.

Sale merchandise is final sale, with no refund, exchange or credit3. Processing takes 3–5 business days according to the refund policy and 7–10 according to the FAQ2,3. Pieces bought from one of its retailers go back to that retailer3.

Bought with a discount code: refundable or final sale?
The terms of sale exclude ‘the SAMPLE SALE and discounted purchases’ from refunds and call ‘all other discounted purchases’ final sale1, but the FAQ says full-price jewelry bought with a discount code can be refunded for the amount paid2. We score the conflict. If you use a discount code, ask customer care in writing whether the piece can still be returned for your money back.

Check Julie Vos’s current return policy on julievos.com ↗

All details we checked
Refund windowRefunds, credit or exchanges on full-price items within 14 days of purchase; exchanges or credit only up to 30 days3
Refund window (FAQ)Same: 14 days for a refund, 30 days for exchange or credit2
Returns (terms of sale)Refund within 14 days in original condition; shipping not refunded; sample sale and 'all other discounted purchases' final sale1
Bought with a discount code (FAQ)Full-price jewelry bought with a code can be refunded for the amount paid2
How returns workOnline returns portal; a pre-paid label to download3
Free returns (site banner)'Free Shipping & Free Returns'3
ConditionOriginal tags attached, unworn, undamaged3
Refund methodTo the original form of payment3
Sale itemsFinal sale: no refund, exchange or credit3
Processing time3–5 business days in the policy, 7–10 in the FAQ3
Processing time (FAQ)7–10 business days2
Returning at the Dallas storeOnline purchases can be returned or exchanged at the Dallas store5
Damaged or wrong itemContact customer care for a repair or replacement3
Bought from a retailerReturns go through that retailer3

Shipping & delivery

US ground shipping is free and takes 3–7 business days; 2-Day shipping costs $20 and Overnight $352. Free ground orders ship within 1–2 business days11, by UPS SurePost according to the shipping policy and UPS Ground Saver according to the FAQ — either way with the last leg delivered by USPS2,11. Julie Vos delivers only within the United States and Canada2. We found no mention of shipping insurance or a signature1,2,3,11 and no lost-parcel process; questions about a parcel in transit go to the carrier1,2,3,11.

Check Julie Vos’s current shipping options on julievos.com ↗

All details we checked
Shipping costFree ground shipping in the US (3–7 business days); 2-Day $20, Overnight $352
DispatchFree ground orders ship in 1–2 business days11
CarrierUPS SurePost (policy) / UPS Ground Saver (FAQ), delivered by USPS11
Carrier (FAQ)UPS Ground Saver, delivered by USPS2
Where it shipsUnited States and Canada only2
Paid shippingNot refunded2
Insurance or signatureNot mentioned1,2,3,11
Lost parcelsNo lost-parcel process described1,2,3,11
Parcels in transitQuestions about a parcel in transit go to the carrier2

Warranty & aftercare

Julie Vos gives a 12-month warranty from the date of purchase if ‘damage to the material occurs’2; product pages show it as ‘1 Year Warranty’4. To claim, you email proof of purchase and photos; after a review you get a return label, and a replacement is shipped once the piece arrives2. The warranty doesn’t cover lost items, normal wear ‘like a bent ring or broken chain’, misuse or changes made by others, and final-sale pieces can’t be replaced2.

We found no resizing, cleaning or re-plating service2,3,7,11,14. The care advice is to take pieces off before showering, swimming, exercising or washing your hands, and to clean them with a soft, dry tissue2.

Check Julie Vos’s current warranty terms on julievos.com ↗

All details we checked
Warranty12 months from purchase, 'if damage to the material occurs'2
Warranty (product pages)'1 Year Warranty'4
Warranty claimsEmail proof of purchase and photos; a return label, then a replacement is shipped2
Not coveredLost items, normal wear 'like a bent ring or broken chain', misuse, third-party changes; no replacement for sold-out final-sale items2
Cleaning, re-plating, resizingNo such service offered2,3,7,11,14
Care adviceRemove before showering or swimming; wipe with a soft, dry tissue2

What Julie Vos sells & what it costs

Its product feed lists earrings, necklaces, bracelets, bangles, rings and cuffs16; the Cannes Link Necklace, for example, costs $5954. Its jewelry is plated: 24K gold plate or pure silver over nickel-free brass, sealed against tarnish2. Product pages name the plating — ’24K gold plate’, ‘Pure silver plate’ — but not its thickness2,4,7,8,9,14,17,18. Some rings have ‘Adjustable sizing’7.

Stones are described as what they are, such as ‘imported glass’ or ‘CZ, freshwater pearl’8,9, while colour options carry gem names such as ‘Iridescent Sapphire Blue’ and ‘Iridescent Emerald Green’4. Julie Vos sells no diamonds — none appear in its product feed16 — so diamond grading and appraisals are left out of the score. We found no sourcing policy2,3,4,7,8,9,10,14,17,18,19,20.

All details we checked
What it sellsEarrings, necklaces, bracelets, bangles, rings, hoops, cuffs and a few accessories16
Prices (product feed)Cannes Link Necklace $5954
Metals24K gold plate and pure silver plate over nickel-free brass, sealed against tarnish2
On product pages'24K gold plate' or 'Pure silver plate'; no plating thickness4
Silver pieces'Pure silver plate (sealed to preserve lustre)'7
Plating thicknessNot given2,4,7,8,9,14,17,18
Ring sizesSome rings in sizes 7–8 or 6–9, others 'Adjustable sizing'7
Stones on product pagesGlass, CZ and freshwater pearls named, e.g. 'imported glass'8
Pearl earring'24K gold plate, CZ, freshwater pearl'9
Stone coloursNamed after gems, e.g. 'Iridescent Sapphire Blue', 'Iridescent Emerald Green'4
DiamondsNone in the product feed16
Sourcing policyNone published2,3,4,7,8,9,10,14,17,18,19,20

Payment & financing

The FAQ lists American Express, Visa, Mastercard and Discover cards, Shop Pay and Apple Pay2; PayPal isn’t among them1,2. Shop Pay Installments are offered, subject to approval by Affirm2,10. The store runs on Shopify10.

All details we checked
Payment methods (FAQ)American Express, Visa, Mastercard, Discover, Shop Pay, Apple Pay2
PayPalNot listed among payment methods1,2
InstallmentsShop Pay Installments, approved by Affirm2
Site banner'Shop Now, Pay Later with Shop Pay'10
Checkout platform (page code)Shopify10

What customers say

Julie Vos has one store, in Dallas, so its Google points come from that store: 4.8 from 12 reviews12 — a good rating, but from too few reviews for our top tier. We found no Trustpilot profile for julievos.com in Google results, and we’re still checking Trustpilot and the BBB by hand.

Independent comments are few and mostly about value for money: on Reddit, one commenter called it ‘steep pricing for what is essentially costume jewelry’21, while a blogger writes that it makes ‘high quality, timeless pieces with a twist’22 and a forum member wears its earrings ‘almost daily’23. We found no recurring complaints about orders, refunds or delivery.

All details we checked
Google (Dallas store)4.8 from 12 reviews12
Reddit, r/jewelryOne commenter: 'steep pricing for what is essentially costume jewelry'21
Blog (The Well Dressed Life)'High quality, timeless pieces with a twist'22
Forum (2peasrefugees)A fan who wears its earrings 'almost daily'23

Official social profiles

Linked from Julie Vos’s own website, so these are the brand’s real accounts.

Alternatives to Julie Vos

  • Kendra Scott — Austin fashion-jewelry brand with 30-day returns and a free prepaid label
  • Monica Vinader — Gold vermeil and recycled silver with 100-day returns and a 5-year warranty that includes re-plating
  • Dean Davidson — Gold-plated brass designer jewelry with 30-day returns and a 5-year repair warranty

Julie Vos FAQ

Is Julie Vos legit?

Yes, it’s a real New York brand: the site is run by Julie Lindsey, LLC, with an address on East 38th Street1, the brand was founded by designer Julie Vos in 20064, it has its own store in Dallas5, and its domain dates from 20116. Shipping and returns are free2,3, but a refund is possible only within 14 days of purchase3.

Is Julie Vos real gold?

No. Its jewelry is 24K gold plate or pure silver plate over nickel-free brass2,7, and the plating thickness isn’t given2,4,7,8,9,14,17,18.

Does Julie Vos jewelry tarnish?

Julie Vos says its jewelry is sealed to prevent tarnish2, but it advises taking pieces off before showering, swimming, exercising or washing your hands2. Its warranty doesn’t cover normal wear2.

What is Julie Vos' return policy?

Full-price pieces can be returned for a refund, exchange or credit within 14 days of purchase, and for an exchange or credit only up to 30 days3. Returns use a free pre-paid label3. Sale pieces are final sale3, and the terms also make discounted purchases final1.

What does the Julie Vos warranty cover?

Damage to the material for 12 months from purchase2. You email proof of purchase and photos, send the piece back with their label, and get a replacement2. Lost items, wear such as a bent ring or broken chain, and misuse aren’t covered2.

How long does Julie Vos shipping take?

Free ground orders ship within 1–2 business days11 and take 3–7 business days; 2-Day shipping costs $20 and Overnight $352. It delivers only in the US and Canada2.

Does Julie Vos have a store?

Yes, one: West Village, 3699 McKinney Ave, Space 560, Dallas, TX5. The collection is also sold in boutiques and jewelry stores across the US2, and online orders can be returned at the Dallas store5.

Who owns Julie Vos?

Designer Julie Vos founded the brand in 20064, and its careers page calls Julie Vos its CEO and designer15. The website is operated by Julie Lindsey, LLC in New York1.

Where is Julie Vos jewelry made?

Its FAQ says it’s designed in New York City and made with partner manufacturers around the world2; it doesn’t name the countries.

What is Julie Vos' customer service phone number?

646-448-4345, Monday to Friday from 9 AM to 5 PM Eastern; there’s also [email protected] and a live chat on the site10,13.

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

  • Nov 3, 2026 — First published, before our editor’s review. Every fact checked against julievos.com and the other sources listed below as they read that day.
About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

  1. Julie Vos — Terms of service | Julie Vos
  2. Julie Vos — Care Instructions & FAQs About Our Art Jewelry | Julie Vos
  3. Julie Vos — Refund policy | Julie Vos
  4. Julie Vos — product page: Cannes Gold Link Necklace | Julie Vos
  5. Julie Vos — Julie Vos Jewelry Store in Dallas Now Open
  6. Domain registration record (RDAP)
  7. Julie Vos — product page: Stardust Ring | Julie Vos
  8. Julie Vos — product page: Dolce Delicate Bracelet | Julie Vos
  9. Julie Vos — product page: Kimberly Pearl Drop Earring | Julie Vos
  10. Julie Vos — home page
  11. Julie Vos — Shipping policy | Julie Vos
  12. Google search: julie vos west village dallas
  13. Julie Vos — Contact information | Julie Vos
  14. Julie Vos — product page: Verona Silver Statement Ring | Julie Vos
  15. julievos.applytojob.com: Jewelry Photographer – Julie Vos – Career Page — Google result snippet, Nov 3, 2026
  16. Julie Vos' product feed (products.json on julievos.com, 773 products)
  17. Julie Vos — product page: Alligator 6-in-1 Charm Earring | Julie Vos
  18. Julie Vos — product page: Smooth Link Extender | Julie Vos
  19. Julie Vos — Meet Julie | Julie Vos
  20. Julie Vos — The Complete Shopping Guide | Julie Vos
  21. reddit.com: Julie Vos? : r/jewelry — Google result snippet, Nov 3, 2026
  22. thewelldressedlife.com: My Top Picks from the Julie Vos Sample Sale — Google result snippet, Nov 3, 2026
  23. 2peasrefugees.boards.net: Let's talk jewelry, what are some quality brands — Google result snippet, Nov 3, 2026
Julie Vos 62/100Affiliate linkVisit Julie Vos