Yes, it's a real British company: Pranda UK Limited, registered in England and active at Companies House, selling natural-gemstone jewelry and dating itself to 2006. It has a TrustScore of 4.5 from 397 Trustpilot reviews, 30-day returns and a 2-year warranty. Its weak spots for US buyers: its pages disagree on whether you pay for returns, and shipping insurance isn't mentioned.

Gemondo Review: Is Gemondo Legit? Trust Check (November 2026)

Q: Who owns Gemondo?

Gemondo is a trading name of Pranda UK Limited, which calls itself part of a family-owned jewelry group; its terms name Pranda Jewelry PCL as the owner of the site's content rights. Companies House lists Decha Nuntanajaroenkul, Pitipong Tiasuwan and Sunanta Tiasuwan among its directors.

Q: Where is Gemondo located?

In the UK: it ships from a UK warehouse, takes returns in Bristol, and gives a registered office in London (Companies House has it in Uxbridge). It has no shops — it sells only online.

By the Trusted Jewelries team · Published Nov 3, 2026 · Updated Nov 3, 2026 · Facts checked Nov 3, 2026 · How we check stores

61Trust Score

Mostly reliable

See the breakdown

Our verdict

A British online jeweler, run by Pranda UK Limited since 2006, selling natural-gemstone jewelry in sterling silver and 9ct gold — with 30 days to return, a 2-year warranty and Klarna, but its pages disagree on whether US returns are free, there's no mention of shipping insurance, and no resizing or free upkeep.

Visit Gemondo

We may earn a commission if you buy through this link. It never changes the score. How we make money

Best for

Buyers who want natural colored gemstones in hallmarked silver or 9ct gold, with stone details on every product page^1,2,3,4

Not ideal for

Anyone who needs a ring resized or a piece re-plated later¹
Buyers who want an insured, signed-for delivery to the US^5,6,7

The bottom line. Gemondo is run by Pranda UK Limited, a company registered in England⁸ that Companies House lists as active and incorporated in 1993⁹; it dates itself to 2006, as does its domain^4,10, ships from a UK warehouse to the US among other countries⁵, and sells only online¹. It uses natural gemstones, not lab-created ones, and names treatments such as dyeing on its product pages^1,11; its 9ct gold and sterling silver are described down to the alloy³, and it holds Responsible Jewellery Council certification¹². You get 30 days to return¹³, refunds go back to your original payment method¹³, every piece has a 2-year warranty against manufacturing faults^1,14, and checkout runs on Shopify with cards, PayPal and Klarna^1,7,15. On Trustpilot it shows a TrustScore of 4.5 from 397 reviews¹⁶. It loses points because its returns page promises free tracked returns from the US while its terms say you pay to send items back^13,15, shipping insurance isn’t mentioned^5,6,7, it offers no resizing and no free cleaning or re-plating^1,14, and its diamonds are described by weight but not quality^2,17.

What we like

Pranda UK Limited is named on the site, with its company number, and is active at Companies House^8,9
Natural gemstones with weight, cut and country of origin listed; treatments such as dyeing are named^1,2,11
Gold and silver alloys spelled out, pieces hallmarked by the Sheffield Assay Office^3,4
30 days to return, with free tracked returns from the US according to its returns page¹³
2-year warranty on manufacturing faults¹⁴
Cards, PayPal and Klarna on a Shopify checkout^1,7,15
Responsible Jewellery Council certification for its gold, platinum and diamonds¹²

Watch out for

Its returns page says US returns are free; its terms say you pay the return postage^13,15
Shipping insurance isn’t mentioned, and a signature only for UK deliveries^5,6,7
Standard US shipping costs $13.50 on orders under $245⁵
No resizing; re-plating is either not offered or charged, depending on the page; repairs after 2 years are paid^1,14
Accent diamonds come with a weight but no colour or clarity^2,17
Removing a security seal makes an item non-refundable; worn earrings and bespoke pieces can’t go back^13,15,18
No live chat; phone support follows UK office hours^1,7,8,19

How we checked Gemondo. On Nov 3, 2026 we read 37 pages of Gemondo’s website — policies, FAQ, terms, warranty and contact pages, and saved a copy of each. All 101 facts in this review come from those copies or from the other sources listed at the end, and each one was checked against its saved source before publishing. We also looked at the domain registration record and Trustpilot.

On this page

At a glance Trust Score breakdown Who is behind Gemondo How to reach Gemondo Returns & refunds Shipping to the US Warranty & aftercare What Gemondo sells & what it costs Payment & financing What customers say Gemondo FAQ Update history Sources

Other stores we’ve checked

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit

Effy60/100 · Mostly reliableNew York gemstone and diamond jeweler since 1979, with a Fifth Avenue flagship and cruise-ship boutiques · Visit

Kendra Scott69/100 · Mostly reliableAustin fashion-jewelry brand since 2002: plated brass, sterling silver and lab-grown diamonds · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

Gemondo policies at a glance

Return window	30 days from receiving the order^13,15
Return shipping	Free tracked returns from the US on the returns page; the terms say you pay^1,13,15
Can't be returned	Bespoke or personalised pieces; worn earrings; items whose security seal was removed^13,15,18
Refund	To your original payment method; processing up to 14 days after it arrives; no restocking fee mentioned^1,13,15,18
Warranty	2 years: manufacturing faults; accidents, wear, loss and plating wear excluded^1,14
Resizing	Not offered; exchange for another size if in stock¹
Shipping to the US	From the UK: $13.50 under $245, free above; 7–10 working days; tracked, insurance not mentioned^5,6,7
Financing	Klarna; Laybuy in the terms^1,15
Payment	Credit or debit card, PayPal (Shopify checkout)^7,15
Company named on the site	Yes: Pranda UK Limited T/A Gemondo, registered in England (No. 2858435)⁸

How Gemondo scores

Identity & transparency	16 / 20 London registered office and a Bristol return address; Phone and email; no live chat; Domain registered in 2006; Pranda UK Limited named, with its company number; Directors named only at Companies House
Purchase protection	12 / 25 30 days from receipt; Free from the US on the returns page, paid by you in the terms: scored on the terms; Refund to the original payment method, no restocking fee; Pages disagree on return postage, exchanges and refunded delivery charges; Bespoke and personalised pieces excluded; Insurance not mentioned; It opens an investigation with the courier
Warranty & aftercare	5 / 15 2 years; No free cleaning; re-plating not offered or paid; No resizing service; Typical exclusions: accidents, wear, loss, plating
Product transparency	8 / 15 Accent diamonds: carat weight given, quality not; Gold and silver alloys given; thickness of the gold-plated range not; Natural stones and treatments named; A certificate of authenticity, no appraisal; Responsible Jewellery Council certification
Payment safety	10 / 10 Cards and PayPal; Klarna; Shopify
Reputation	10 / 15 4.5 from 397 reviews; Online-only: scored on Trustpilot, 4.5 from 397 reviews; No BBB profile found yet; No recurring complaint pattern found

We are still checking Gemondo on the BBB; the score will be updated when that's done.

The same rules apply to every store. How the Trust Score works

Who is behind Gemondo

Gemondo is a trading name of Pranda UK Limited, registered in England under company number 2858435⁸. Companies House lists Pranda U.K. Limited as active, incorporated on 30 September 1993, with jewelry wholesale and internet retail as its business⁹; its directors there include Decha Nuntanajaroenkul, Pitipong Tiasuwan and Sunanta Tiasuwan²⁰, while the site itself names no owners or managers^{1,4,8,12,15,19}. Gemondo describes itself as part of ‘a wider family-owned jewellery group’, and its terms name Pranda Jewelry PCL as the owner of the site’s content rights^4,15. It dates itself to 2006 — ‘celebrating them with gemstones since 2006’ — and the gemondo.com domain was registered in March 2006^4,10; Google also shows a Gemondo Thailand site²¹.

Gemondo sells only online¹. Its pages give several addresses: a registered office at 71 Queen Victoria Street, London⁸ — Companies House now has the registered office in Uxbridge⁹ — returns to DEVLND Limited at 195 South Liberty Lane or a PO box in Bristol^8,19, and BizSpace Wimbledon in the terms¹⁵. The terms follow English law¹⁵. Google also lists a separate ‘Gemondo USA’ storefront at us.gemondo.com²²; we read the terms on gemondo.com, which lists delivery and returns for the US^5,13.

All details we checked

Company named on the site	Pranda UK Limited, trading as Gemondo; registered in England, No. 2858435⁸
Companies House	Pranda U.K. Limited, active, incorporated 30 September 1993; registered office in Uxbridge⁹
Companies House: nature of business	Wholesale of watches and jewellery; retail via mail order or internet⁹
Companies House: directors	Decha Nuntanajaroenkul, Pitipong Tiasuwan, Sunanta Tiasuwan, among others²⁰
Owners or leadership on the site	None named^{1,4,8,12,15,19}
Group	Part of 'a wider family-owned jewellery group'; Pranda Jewelry PCL owns the site's content rights⁴
Rights owner (terms)	Pranda Jewelry PCL¹⁵
Since	2006⁴
Domain registered	March 12, 2006¹⁰
Gemondo Thailand	Google also shows a Thai Gemondo site, 'officially live in Thailand' since 2015²¹
Shops	None: 'available exclusively online'¹
Registered office (site)	Floor 8, 71 Queen Victoria Street, London EC4V 4AY⁸
Return address (contact information)	Gemondo c/o DEVLND Limited, 195 South Liberty Lane, Bristol BS3 2TN⁸
Return address (contact page)	DEVLND – Gemondo, PO Box 3492, Bristol BS3 9JS¹⁹
Address in the terms	Pranda UK Ltd, BizSpace Wimbledon, 8 Lombard Rd, London SW19 3TZ¹⁵
Governing law	English law¹⁵
US storefront	Google also lists a 'Gemondo USA' site, us.gemondo.com²²

How to reach Gemondo

Customer service answers by phone on +44 (0)208 941 5707, Monday to Friday from 9:00am to 5:00pm GMT⁸, and you can also order by phone¹. The contact page gives [email protected] with an average response time of one working day, plus a form¹⁹; another page promises an answer within 2 working days⁸. We found no live chat^1,7,19. In Google’s copy of a page on its US storefront, a banner says customer support is under maintenance and suggests Facebook instead²³.

All details we checked

Phone	+44 (0)208 941 5707, Monday to Friday 9:00am to 5:00pm GMT⁸
Orders by phone	Possible on 0208 941 5707, 9am–5pm Monday to Friday¹
Email	[email protected]; average response time one working day¹⁹
Reply time (contact information page)	Within 2 working days⁸
Contact form	Name, email, order number, message¹⁹
Live chat	None in the page code^1,7,19
US storefront banner (Google's copy)	'Customer support is under maintenance', with Facebook suggested instead²³

Returns & refunds

You can ask for a return within 30 days of receiving your order, and the returns page says this applies to international customers too¹³; the terms and the refund policy give the same 30 days^15,18, next to the UK’s 14-day legal cancellation right¹⁵. You start a return through Gemondo’s returns portal before sending the parcel¹³. Pieces must be unworn and in their original condition, with the presentation box¹³. Refunds go to your original payment method, with processing taking up to 14 days after the parcel arrives¹³, and we found no restocking fee^1,13,15,18. Faulty or wrong items are replaced or refunded¹³.

Worn earrings can’t be returned unless faulty¹³, and bespoke or personalised pieces — changed stones or metal, engraving — can’t be returned at all¹⁵. The refund policy adds that rings, necklaces, pendants, brooches and bracelets carry a security seal, and removing it makes the item non-refundable¹⁸. Whether the original delivery charge comes back depends on the page: the returns page says no unless the item is faulty, the FAQ says standard shipping is refunded if you return the whole order^1,13. The returns page offers exchanges, while the FAQ says there are no direct exchanges — you return the piece and order again^1,13.

Free returns from the US — or at your cost?
Gemondo’s returns page lists the United States among the countries with free tracked returns, and its FAQ says the same^1,13. Its terms and conditions, however, say ‘You must arrange for and pay the costs of returning the Products’¹⁵, and its refund policy puts the cost on you if you cancel after dispatch¹⁸. We score the terms that are worse for you. Before you order, ask customer service to confirm in writing that a US return will be free.

All details we checked

Return window (returns page)	30 days from receiving the order, for UK and international customers¹³
Return window (terms)	30 days from delivery for any reason, bespoke items excluded¹⁵
Return window (refund policy)	Up to 30 days after receipt¹⁸
UK legal cancellation right (terms)	14 days, with standard postage refunded¹⁵
Starting a return	Through its returns portal before sending the parcel¹³
Free returns from the US (returns page)	Free tracked returns through its returns portal¹³
Free returns (FAQ)	Free returns for the UK, USA and six EU countries¹
Who pays return postage (terms)	You do¹⁵
Who pays return postage (refund policy)	You do, if you cancel after dispatch¹⁸
Condition	Unworn, original condition, with presentation box and contents¹³
Refund	To your original payment method; processing up to 14 days after it arrives¹³
Restocking fee	None mentioned^1,13,15,18
Faulty or wrong items	Replacement or refund¹³
Earrings	Worn earrings can't be returned unless faulty¹³
Bespoke and personalised items	Can't be cancelled or returned (changed stones or metal, engraving, bespoke designs)¹⁵
Security seals (refund policy)	Removing the security seal makes an item non-refundable¹⁸
Original delivery charge (returns page)	Not refunded unless the item is faulty or incorrect¹³
Original delivery charge (FAQ)	Standard outbound shipping refunded if you return the whole order¹
Exchanges (FAQ)	No direct exchanges: return for a refund and reorder¹

Shipping to the US

Gemondo ships from its UK warehouse to the UK, six EU countries, Australia, the US and Canada⁵. To the US, standard shipping costs $13.50 and expedited $27.50 on orders under $245; from $245 standard is free and expedited costs $13.50, and from $411 expedited is free too⁵. Delivery takes 7–10 working days standard or 2–3 working days expedited⁵, and orders placed before 14:00 GMT on a working day aim to leave the same day⁵; international couriers include Spring Global and DHL Express¹. Page descriptions of its US storefront in Google mention ‘free US delivery’²⁴.

The shipping page says prices for the countries in its tables, the US among them, include duties and taxes⁵, but the FAQ lists only Australia and six EU countries and says other countries may pay on delivery¹. Every parcel is tracked, but a signature is mentioned only for UK deliveries⁵, and we found no mention of insurance on outgoing parcels^5,6,7. If an international order hasn’t arrived after 21 working days, Gemondo asks you to contact it so it can open an investigation with the courier¹. Its terms call delivery dates estimates¹⁵.

All details we checked

Ships from	Its UK warehouse; ships to the UK, six EU countries, Australia, the US and Canada⁵
US shipping (table)	Standard $13.50 and expedited $27.50 under $245; standard free from $245; both free from $411⁵
Delivery times	Standard 7–10 working days, expedited 2–3 working days⁵
Dispatch	Same working day for orders before 14:00 GMT, Monday to Friday⁵
Couriers abroad	Spring Global, DPD or DHL Express¹
US storefront in Google	'Free US delivery' in its page descriptions²⁴
Duties (shipping page)	Prices include duties and taxes for the countries in its tables (shipped DDP)⁵
Duties (FAQ)	Included only for Australia and six EU countries; 'all other countries' may pay on delivery¹
Tracking and signature	Tracking on all deliveries; signature only for UK deliveries⁵
Insurance on outgoing parcels	Not mentioned^5,6,7
Order not received	Contact it after 21 working days (international) so it can open an investigation with the courier¹
Delivery dates (terms)	Estimates only; no liability for late delivery¹⁵

Warranty & aftercare

Every piece of Gemondo’s natural-gemstone jewelry has a 2-year warranty from the date of purchase¹⁴, covering broken chains, faulty earring backs and faults in the metalwork or settings¹⁴. It doesn’t cover accidental damage, wear and tear — including bent ring shanks and lost items — or gold plating that fades^1,14. Repairs or replacements can take up to 10 weeks¹⁴. The warranty page asks you to insure the parcel you send in and says Gemondo isn’t responsible for items lost in transit, while the FAQ says you’ll use its free returns service^1,14.

After 2 years, repairs are paid — resetting a loose stone starts at £20 in silver and £30 in gold¹⁴. The warranty page mentions a chargeable re-plating service, but the FAQ says re-plating isn’t offered and that plating typically lasts 2–3 years^1,14. Gemondo doesn’t resize rings, though it can exchange one for another size if it’s in stock¹, and we found no free cleaning or check-ups^1,14.

All details we checked

Warranty	2 years from purchase on its natural gemstone jewellery¹⁴
Covers	Broken chains, faulty earring backs, faults in metalwork or settings¹⁴
Not covered	Accidental damage, wear and tear (bent shanks, lost items), fading of gold plating¹⁴
Warranty (FAQ)	Manufacturing faults; not accidental damage, wear and tear or loss¹
Repair time	Up to 10 weeks¹⁴
Sending it in (warranty page)	Insure it yourself: Gemondo isn't responsible for items lost or damaged in transit¹⁴
Sending it in (FAQ)	Through its free returns service¹
After 2 years	Paid repairs, for example resetting a loose stone from £20 in silver, £30 in gold¹⁴
Re-plating (FAQ)	Not offered; plating 'typically lasts 2–3 years'¹
Resizing	Not offered; a ring can be exchanged for another size if in stock¹
Free cleaning or check-ups	None mentioned^1,14

What Gemondo sells & what it costs

Gemondo’s product feed is earrings, rings, pendants, necklaces, bracelets and brooches²⁵. The UK site showed our server its prices in pounds: a typical piece in the feed costs £105, and the most expensive £565^2,25; its terms say prices are stated in pounds sterling¹⁵. It says it uses natural gemstones, not synthetic or lab-created ones, and that some are treated^1,12; product pages list each stone’s weight, cut and country of origin², say ‘Natural Opal’ or ‘Natural Mined Stone’^26,27, and name treatments such as a ‘Dyed Green Chalcedony’¹¹. Gemondo grades its gems with its own system¹².

The diamonds we saw are small accents: a sapphire cluster ring, for example, has a 7.00ct sapphire and 24 diamonds totalling 0.12ct¹⁷. Product pages give the diamonds’ weight but not their colour or clarity^2,17; its buying guide says its diamonds range from ‘Very Very Slight’ to cheaper ‘Included’ stones, mostly used to decorate larger gemstone pieces, and that all of them are conflict-free²⁸. Gemondo aims to include a certificate of authenticity from its supplier with every piece¹; we found no appraisal^{1,2,11,14,17,26,27,28,29,30,31,32}.

Metals are described in detail: 9ct gold is 37.5% gold alloyed with silver, zinc and copper, and sterling silver is 92.5% silver with copper and zinc³. Vermeil has 2.5 microns of gold over silver according to the metal guide, 3 according to the FAQ^1,3. The FAQ also says plated pieces use 9ct gold, while product names say ’18ct Gold Plated’^1,25, and we found no plating thickness for that range, which it says it is phasing out^1,25. Pieces are hallmarked by the Sheffield Assay Office⁴, and Gemondo holds Responsible Jewellery Council certification for its gold, platinum and diamond sourcing¹². Rings come in up to 20 sizes¹.

All details we checked

What it sells (product feed)	Earrings, rings, pendants, necklaces, sets, bracelets and brooches²⁵
Prices (product feed, in pounds)	Median £105 in the feed (our count); up to £565²⁵
Prices on the pages we saved	Shown in pounds (our server is outside the US)²
Natural stones (FAQ)	Natural gemstones, not synthetic or lab-created; some treated¹
Natural stones (sustainability page)	'Does not offer synthetic or lab-created stones'¹²
Stone details on product pages	Each stone's count, weight, cut and size, and its country of origin²
Natural or created, on product pages	'Natural Opal', 'Natural Mined Stone'²⁶
Natural sapphires	'Natural Mined Stone'²⁷
Treatment named	'Dyed Green Chalcedony'¹¹
Gem grading	Its own grading system¹²
Sapphire and diamond cluster ring	7.00ct sapphire with 24 diamonds totalling 0.12ct, in 9ct gold, £565¹⁷
Diamond colour or clarity on product pages	Not given^2,17
Diamond quality (buying guide)	From 'Very Very Slight' to 'Included', the cheaper ones mostly as accents²⁸
Conflict-free diamonds	All its diamonds²⁸
Certificate of authenticity	It 'aims to include' one from its supplier¹
Appraisal or valuation	None mentioned^{1,2,11,14,17,26,27,28,29,30,31,32}
Gold	9ct gold: 37.5% gold alloyed with silver, zinc and copper³
Silver	925 sterling silver: 92.5% silver with copper and zinc³
Vermeil (metal guide)	2.5 microns of gold over 925 silver³
Vermeil and gold plating (FAQ)	9ct gold for plated and vermeil pieces; vermeil 'plated to 3mc'¹
Gold-plated pieces (product feed)	Titled '18ct Gold Plated'²⁵
Thickness of the gold-plated range	Not given in the product feed²⁵
Gold-plated range	Being phased out in favour of vermeil¹
Hallmarks	Hallmarked by the Sheffield Assay Office; 'Assay Assured'⁴
Sourcing	Responsible Jewellery Council certification for gold, platinum and diamond sourcing¹²
Ring sizes	Up to 20 sizes¹

Payment & financing

Gemondo takes credit and debit cards and PayPal¹⁵ on a Shopify checkout⁷. It offers Klarna, and its terms also mention Laybuy^1,15; Klarna’s US store page for Gemondo Jewellery shows dollar prices split into monthly payments³³.

All details we checked

Payment methods (terms)	Credit or debit card, or PayPal¹⁵
Checkout platform (page code)	Shopify⁷
Installments (FAQ)	Klarna monthly instalments¹
Installments (terms)	Also Laybuy¹⁵
Klarna's US store page for Gemondo (Google results)	Prices in dollars, split into monthly payments³³

What customers say

Gemondo sells only online, so its Google points are scored on Trustpilot¹, where Google results show a TrustScore of 4.5 from 397 reviews, and other snippets a ‘4-star rating’¹⁶ — enough for part of the Trustpilot points, but not the top tier, which needs more reviews. Its eBay store shows 99.6% positive feedback and 29K items sold³⁴. The only complaint we found was a buyer on the OnBuy marketplace who says a return request was ignored³⁵. We’re still checking the BBB by hand.

All details we checked

Trustpilot (Google results)	TrustScore 4.5 from 397 reviews; other snippets call it a '4-star rating'¹⁶
eBay store	99.6% positive feedback, 29K items sold³⁴
OnBuy marketplace review	One buyer says a return request was ignored³⁵

Linked from Gemondo’s own website, so these are the brand’s real accounts.

Alternatives to Gemondo

Monica Vinader — British gold-vermeil and recycled-silver jewelry with 100 days to return and a 5-year warranty with free resizing and re-plating
Effy — Gemstone and diamond jewelry from New York with one free prepaid return label per US order
Kendra Scott — Fashion and fine jewelry with a free prepaid return label within 30 days and a one-year warranty

Gemondo FAQ

Is Gemondo legit?

Yes, it’s a real British company: Pranda UK Limited, registered in England and active at Companies House^8,9, selling natural-gemstone jewelry and dating itself to 2006^1,4. It has a TrustScore of 4.5 from 397 Trustpilot reviews¹⁶, 30-day returns and a 2-year warranty^13,14. Its weak spots for US buyers: its pages disagree on whether you pay for returns, and shipping insurance isn’t mentioned^5,6,7,13,15.

Who owns Gemondo?

Gemondo is a trading name of Pranda UK Limited⁸, which calls itself part of a family-owned jewelry group; its terms name Pranda Jewelry PCL as the owner of the site’s content rights^4,15. Companies House lists Decha Nuntanajaroenkul, Pitipong Tiasuwan and Sunanta Tiasuwan among its directors²⁰.

Where is Gemondo located?

In the UK: it ships from a UK warehouse⁵, takes returns in Bristol⁸, and gives a registered office in London⁸ (Companies House has it in Uxbridge⁹). It has no shops — it sells only online¹.

Is Gemondo connected to Thailand?

Google shows a Gemondo Thailand site, which says it went live in Thailand in 2015²¹. Gemondo’s own terms name Pranda Jewelry PCL as the owner of its site’s content rights¹⁵, and the directors Companies House lists include Decha Nuntanajaroenkul and the Tiasuwans²⁰.

What is Gemondo's return policy?

30 days from receiving your order, unworn and in the original box, refunded to your original payment method¹³. Its returns page says US returns are free through its portal, but its terms say you pay the return postage^13,15. Worn earrings, bespoke pieces and items with a removed security seal can’t be returned^13,15,18.

What does the Gemondo warranty cover?

Two years from purchase against manufacturing faults: broken chains, faulty earring backs, faults in the metalwork or settings¹⁴. Accidental damage, wear and tear, loss and fading plating aren’t covered, and repairs can take up to 10 weeks¹⁴. After 2 years, repairs are paid¹⁴.

What do Gemondo's reviews say?

On Trustpilot, Google shows a TrustScore of 4.5 from 397 reviews¹⁶, and its eBay store has 99.6% positive feedback³⁴. The only complaint we found was an OnBuy buyer who says a return request was ignored³⁵.

How do I contact Gemondo?

By phone on +44 (0)208 941 5707, Monday to Friday 9:00am to 5:00pm GMT⁸, by email at [email protected], or through the form on its contact page¹⁹. There’s no live chat^1,7,19.

How we score stores

The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.

90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.

Update history

Nov 3, 2026 — First published, before our editor’s review. Every fact checked against gemondo.com, Companies House and the other sources listed below as they read that day.

About this review

Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.

Sources

All pages were read on Nov 3, 2026. Store policies change — check the store’s current terms before you buy.

Gemondo

61/100 · Mostly reliable

Best for: British natural-gemstone jewelry in sterling silver and 9ct gold, shipped to the US from the UK

Visit Gemondo

We may earn a commission. It never changes the score.

Other stores we’ve checked

Monica Vinader71/100 · Mostly reliableBritish gold-vermeil and recycled-silver jewelry with 100-day returns and a 5-year warranty · Visit

Effy60/100 · Mostly reliableNew York gemstone and diamond jeweler since 1979, with a Fifth Avenue flagship and cruise-ship boutiques · Visit

Kendra Scott69/100 · Mostly reliableAustin fashion-jewelry brand since 2002: plated brass, sterling silver and lab-grown diamonds · Visit

Keyzar78/100 · TrustworthyEngagement rings with lab-grown or natural diamonds · Visit

Shane Co.78/100 · TrustworthyFamily-owned US jeweler since 1929: engagement rings, diamonds, pearls · Visit

How we check stores →

Gemondo: Trust Check

Best for

Not ideal for

What we like

Watch out for

Gemondo policies at a glance

How Gemondo scores

Who is behind Gemondo

How to reach Gemondo

Returns & refunds

Shipping to the US

Warranty & aftercare

What Gemondo sells & what it costs

Payment & financing

What customers say

Official social profiles

Alternatives to Gemondo

Gemondo FAQ

How we score stores

Update history

Sources