Our verdict
A big Hong Kong-run jewelry brand with about 14,000 Trustpilot reviews and a one-year warranty — but custom gold, moissanite and lab-diamond pieces lose 35% on return, and shipping isn't insured.
Visit JeuliaThe bottom line. Jeulia is run by Jeulia Trading Co., Limited5 from an operation centre in Hong Kong6, on a domain registered in 20147. Most of the 25 products we sampled from its 3,875 cost $85–$1891, and its own stone is the ‘Jeulia Stone’4; it takes cards, PayPal, Klarna, Afterpay, Affirm and Zip8, and Trustpilot shows 4 stars from about 14,200 reviews9. It loses points because returns are expensive: you pay the postage and lose the original shipping3, custom gold, moissanite and lab-grown diamond pieces carry a 35% restocking fee3, refunds go to store credit unless an agent authorizes a card refund3, and cancelling after two hours costs 30%3. Shipping insurance isn’t mentioned3,5,10, and the Jeulia Stone is called a simulant without saying what it’s made of4.
What we like
Watch out for
- 35% restocking fee on custom gold, moissanite and lab-diamond pieces, and on 3+ items3
- You pay return postage and lose the original shipping; refunds default to store credit3
- 30% fee to cancel after two hours3
- No phone line; shipping insurance not mentioned3,5,6,10
- ‘Jeulia Stone’ material not named, and sold under names like ‘Moss Agate’2,4
On this page
At a glanceTrust Score breakdownWho is behind JeuliaHow to reach JeuliaReturns & cancellationsShipping & deliveryWarranty & resizingWhat Jeulia sells & what it costsPaymentWhat customers sayJeulia FAQUpdate historySourcesOther stores we’ve checked
Jeulia policies at a glance
| Return window | 30 days from delivery3 |
|---|---|
| Return shipping | Paid by you; original shipping kept; $10 store credit only if wrong or defective3 |
| Can't be refunded | Final sale, 'design your own', engraved or photo pieces, special orders, custom sizes3 |
| Refund | Within 5 days of arrival; card refund only with an agent's authorization; 35% off custom gold, moissanite and lab-diamond pieces3 |
| Warranty | One year, manufacturing defects; you pay shipping both ways11 |
| Resizing | First resize free within 30 days (up to 2 sizes); then $1012 |
| Processing | 1–3 business days in stock; 5–10 custom10 |
| Shipping (US) | $9.90 standard, free over $79 or $119 (the page says both); insurance not mentioned3,5,10 |
| Company named on the site | Yes: Jeulia Trading Co., Limited (Hong Kong)5 |
How Jeulia scores
| Identity & transparency | 15 / 20 Hong Kong operation centre address published; Email and live chat, no phone; Domain registered in 2014; Jeulia Trading Co., Limited named; Only a first name ('Gavin'), in a press release |
| Purchase protection | 11 / 25 30 days; Buyer pays return postage; 35% restocking fee on many pieces; store credit by default; One return policy, no conflicting versions found; Engraved, custom and special-order pieces excluded; No insurance mentioned (signature on $300+); No lost-parcel process |
| Warranty & aftercare | 6 / 15 One-year warranty; No free maintenance; One free resize within 30 days; Lost stones excluded |
| Product transparency | 5 / 15 Lab-diamond 'certification' mentioned, no lab named; 925 silver stated; plating thickness not; Proprietary stone, material not named; sold under gem names; No appraisal; Recycled-metals statement |
| Payment safety | 8 / 10 Cards and PayPal; Klarna, Afterpay, Affirm, Zip; Unnamed third-party card processor |
| Reputation | 6 / 15 4 stars from about 14,200 reviews; Online for US buyers: scored on Trustpilot, 4.0; No BBB profile found; Recurring quality, delivery and sizing complaints |
We are still confirming Jeulia's exact Trustpilot score and checking for a BBB profile; the score will be updated when that's done.
The same rules apply to every store. How the Trust Score works
Who is behind Jeulia
The Terms name Jeulia Trading Co., Limited as the operator5. The contact page gives an operation centre in Tsim Sha Tsui, Hong Kong, and says there are other offices in the US, UK and Japan, without addresses6; the Hong Kong address isn’t for returns6. Jeulia has two stores, in Madrid and Singapore13, and its domain dates from 20147. The only owner we found is ‘Gavin, Founder and Owner’, in a Jeulia press release14.
All details we checked
| Company | Jeulia Trading Co., Limited (per the Terms)5 |
|---|---|
| Address | Operation centre in Tsim Sha Tsui, Kowloon, Hong Kong; 'other offices' in the US, UK and Japan (no addresses given)6 |
| Return address | The Hong Kong address isn't for returns; ask customer service6 |
| Stores | Two: Madrid (Spain) and Singapore; none in the US13 |
| Domain registered | December 1, 20147 |
| Founder | Only a first name, 'Gavin', in a Jeulia press release on PR Newswire14 |
How to reach Jeulia
Support is by email6, tickets and live chat, staffed in two evening and night shifts Pacific time, with a chatbot around the clock6. There’s no phone number3,6,10.
All details we checked
| [email protected] (link on the contact page)6 | |
| Live chat and messages | 5–8:30 PM and 10 PM–2:30 AM Pacific, daily; chatbot 24 hours6 |
| Phone | None published3,6,10 |
Returns & cancellations
You can return or exchange unused items within 30 days of delivery3, but the costs add up. You pay the return postage — Jeulia credits $10 only when it sent the wrong item or a defective one3 — and the original shipping isn’t refunded, even on a free-shipping order3. Pieces customized in 10k, 14k or 18k gold, with moissanite or with lab-grown diamonds, and every item when you return three or more from one order, carry a 35% restocking fee3. Final-sale, ‘design your own’, engraved and photo pieces, special orders and custom ring sizes can’t be refunded3. Refunds are processed within five days of arrival; to get the money back on your card rather than as store credit, you need an agent’s authorization3. Broken or defective items must be reported within 48 hours3.
Orders go into production two hours after payment; cancelling after that costs 30%3.
All details we checked
| Return window | 30 days from delivery, unused and in original condition3 |
|---|---|
| Return shipping | Paid by you; only $10 in store credit back if the item was wrong or defective3 |
| Original shipping | Not refunded — even on free-shipping orders, the undiscounted rate is kept3 |
| 35% restocking fee | On pieces customized in 10k/14k/18k gold, with moissanite or lab diamonds, and on each item when returning 3+ from one order3 |
| Lab-grown diamonds | 35% restocking fee3 |
| Not refundable | Final sale, 'design your own', engraved or photo pieces, special orders, custom ring sizes3 |
| Refund | Within 5 days of arrival; to the card only with an agent's authorization, otherwise store credit3 |
| Broken or defective on arrival | Report within 48 hours3 |
| Cancellation | 30% fee after 120 minutes3 |
Shipping & delivery
In-stock pieces ship in one to three business days, custom ones in five to ten10. The shipping page shows two different US tables: one says standard shipping is $9.90 and free over $119, with express at $4910; the other says free over $79, with express at $25 and free over $21910. Orders of $300 or more need an adult signature10. Insurance isn’t mentioned3,5,10, and a parcel lost because of a wrong address isn’t refunded5.
All details we checked
| Processing | 1–3 business days in stock; 7–9 out of stock; 5–10 custom; 7–14 moissanite upgrades10 |
|---|---|
| US shipping (first table) | Standard $9.90, free over $119, 7–12 working days; Express $4910 |
| US shipping (second table, same page) | Standard $9.90, free over $79; Express $25, free over $219; 3-day $2910 |
| Signature | Adult signature on US orders of $300+10 |
| Shipping insurance | Not mentioned3,5,10 |
| Lost parcels | No refund if lost because of a wrong address; no other lost-parcel process5 |
Warranty & resizing
Every product has a one-year warranty against manufacturing defects11, but you pay the shipping both ways and Jeulia isn’t responsible for items lost on the way to it11. Normal wear, stones lost through worn prongs and discoloration from chemicals or water aren’t covered11; longer cover is sold as a 2-, 3- or 5-year plan for 10–20% of the price11. There’s no free maintenance3,11,12. One resize within two sizes is free in the first 30 days, at your shipping cost; after that it’s $10, and custom gold and moissanite pieces cost 35% to resize12.
All details we checked
| Warranty | One year against manufacturing defects, from delivery11 |
|---|---|
| Warranty shipping | You pay shipping both ways and carry the risk of loss in transit11 |
| Not covered | Normal wear, prong wear and stones lost through it, discoloration from chemicals or water11 |
| Extended warranty | Paid: 2, 3 or 5 years for 10%, 15% or 20% of the price11 |
| Free maintenance | None offered3,11,12 |
| Resizing | One free resize (up to 2 sizes) within 30 days, you pay shipping; then $10 each, up to 3 times within 60 days; 35% on custom gold and moissanite pieces12 |
What Jeulia sells & what it costs
Jeulia’s sitemap lists 3,875 products1; the 25 we sampled cost $58 to $1,085, most between $85 and $1891. The necklace we opened is 925 silver with silver plating, thickness not given2. Its own stone, the ‘Jeulia® Stone’, is called a simulant without saying what it’s made of4; Jeulia says the white version has ‘the same brilliance and durability as a natural diamond’4; the ‘Moss Agate Necklace’ we opened lists its stone as a Jeulia Stone2. Lab-grown diamonds come with ‘original certification’, but no grading lab is named2,3,4,11. Jeulia says its metals are recycled15.
All details we checked
| Product pages in the sitemap | 3,8751 |
|---|---|
| Prices in our sample of 25 product pages | $58–$1,085; 18 of 25 at $100 or more; most $85–$1891 |
| Metal (product we opened) | 925 silver, silver plating color; no plating thickness2 |
| Stones | Its own 'Jeulia® Stone', described as a simulant without naming the material; moissanite and lab-grown diamonds are also offered4 |
| Stone claims | 'Diamond White' Jeulia stones said to have 'the same brilliance and durability as a natural diamond'4 |
| Labeling example | A 'Moss Agate Necklace' whose stone is listed as 'Jeulia® Stone'2 |
| Diamond reports | Only 'original certification' mentioned for lab-grown diamonds; no lab named2,3,4,11 |
| Recycled metals | Says its jewelry is made from recycled precious metals15 |
Payment
Jeulia takes Visa, Mastercard, American Express and PayPal, through an unnamed third-party card partner8, plus Klarna, Afterpay, Affirm and Zip8.
All details we checked
| Payment methods | Visa, Mastercard, Amex, PayPal, Google Pay; via a third-party card partner8 |
|---|---|
| Installments | Klarna, Afterpay, Affirm and Zip8 |
What customers say
Trustpilot shows 4 stars from about 14,200 reviews9, with some reviewers mentioning sizing problems and trouble cancelling16. A Reddit thread titled ‘Jeulia warning’ says product photos are ‘enhanced for promotional purposes’ and that the warranty treated the problem as normal wear17; another comment there says delivery ‘takes forever’17; on Weddingbee, a buyer calls the Jeulia stone ‘plastic’ looking18. We found no BBB profile.
All details we checked
| Trustpilot (jeulia.com) | 4 stars from about 14,200 reviews9 |
|---|---|
| Trustpilot summary | Some reviewers mention sizing problems and trouble cancelling16 |
| Reddit: 'Jeulia warning' (r/EngagementRings) | Photos 'enhanced for promotional purposes'; the warranty treated the issue as normal wear17 |
| Reddit: same thread | 'Takes forever to deliver after reminders'17 |
| Weddingbee: 'Do not order from JEULIA' | Calls the Jeulia stone 'plastic' looking18 |
Alternatives to Jeulia
- She Said Yes — Moissanite and lab-diamond rings from Jeulia Limited, a company with nearly the same name
- Voogmechic — Moissanite jewelry with free insured shipping and moissanite labeled as such
Jeulia FAQ
Is Jeulia legit?
It’s a real company — Jeulia Trading Co., Limited in Hong Kong5,6 — on a domain registered in 20147, with 4 stars from about 14,200 Trustpilot reviews9. The risks are in the terms: 35% restocking fees on custom gold, moissanite and lab-diamond pieces3 and refunds that default to store credit3.
What stones does Jeulia use?
Its own ‘Jeulia® Stone’, which it calls a simulant without naming the material4; it also offers moissanite and lab-grown diamonds3. Some pieces carry gemstone names, like a ‘Moss Agate’ necklace whose stone is listed as a Jeulia Stone2.
What is Jeulia's return policy?
30 days from delivery for unused items3. You pay return postage and lose the original shipping3; custom gold, moissanite and lab-diamond pieces lose 35%3; engraved, photo and custom-size pieces can’t be refunded3.
What is Jeulia's return address?
It isn’t published: the Hong Kong address on the contact page isn’t for returns, and customer service gives you the return address6.
Does Jeulia have a warranty?
One year against manufacturing defects11, with you paying shipping both ways11. Lost stones and normal wear aren’t covered11; 2-, 3- and 5-year plans cost extra11.
Can you resize a Jeulia ring?
Yes: one resize within two sizes is free in the first 30 days, then $10 each, up to three times within 60 days; you pay shipping, and custom gold and moissanite pieces cost 35%12.
How long does Jeulia take to ship?
In-stock pieces ship in one to three business days, custom ones in five to ten10; standard US delivery then takes 7–12 working days, express 4–610.
How we score stores
The Trust Score adds up 100 points across six areas: identity & transparency (20), purchase protection (25), warranty & aftercare (15), product transparency (15), payment safety (10), reputation (15). Every point is tied to a fact we can link to, and the rules are the same for every store. Read the full methodology.
90+ Excellent · 75–89 Trustworthy · 60–74 Mostly reliable · below 60 Proceed with caution. Ratings from other platforms are summarized in our own words with a link; we don’t copy reviews.
Update history
- Oct 29, 2026 — First published, before our editor’s review. Every fact checked against Jeulia's pages as they read that day.
Researched and written by the Trusted Jewelries team. Every fact is checked against its source by our software. Our editor, Valentina Di Roberto, hasn’t reviewed this Trust Check yet; once that’s done, the editor’s name and the review date will appear here. Stores can’t pay for a review or a score. Found a mistake or a policy that has changed? Tell us and we’ll correct it.
Sources
All pages were read on Oct 29, 2026. Store policies change — check the store’s current terms before you buy.
- Jeulia product pages, sample of 25 (price as shown on each page), and its sitemap
- Jeulia — product page: Jeulia Classic Clover Moss Agate Necklace – Jeulia Jewelry
- Jeulia — 30-Day Return Policy – Jeulia Jewelry
- Jeulia — Jeulia Stone@ Alternative to Natural Gemstones – Jeulia Jewelry
- Jeulia — Terms and Conditions – Jeulia Jewelry
- Jeulia — Contact US, Excellent Customer Service- Jeulia Jewelry
- Domain registration record (RDAP)
- Jeulia — Payment for Your Jewelry Order- Jeulia Jewelry
- nl.trustpilot.com: Jeulia Jewelry reviews — Google result snippet, Oct 29, 2026
- Jeulia — Fine Jewelry Delivery & Shipping – Jeulia Jewelry
- Jeulia — One-Year Warranty – Jeulia Jewelry
- Jeulia — Free Resizing Service for Customized Jewelry- Jeulia Jewelry
- Jeulia — jeulia-stores-list
- prnewswire.co.uk: There's No One Way to Wear Jewellery: Jeulia Celebrates … — Google result snippet, Oct 29, 2026
- Jeulia — Recycled Metals, Fair Use For Sustainable Materials – Jeulia.com
- nz.trustpilot.com: Jeulia Jewelry Reviews — Google result snippet, Oct 29, 2026
- reddit.com: Jeulia warning : r/EngagementRings — Google result snippet, Oct 29, 2026
- boards.weddingbee.com: (Closed) Do not order from JEULIA — Google result snippet, Oct 29, 2026